Firefox Support Forum

I have followed all the advice I found online to try and resolve the issue with no success so far.

I have turned off Enhanced Tracking Protection for the bank's web site and have added their URLs to the Cookie And Site Data exception list.

I also contacted the bank's tech support for their web site, but they were unable to help.

This was not a problem until I updated to the Firefox version that debuted Total Cookie Protection.

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue?

I'm receiving this error for multiple websites, Macy's is one of them that I can't consistently access. The error message in the subject line and different reference codes appear. I've attempted to use the solution provided in the Help but it doesn't work. This has been an ongoing issue for other websites as well so I have been forced to use Chrome or Edge, which are not my preference. Nothing in the Help or Contributor resolves the issue either. I see the resolution but it didn't work for me.

Please help me resolve this problem because it happens randomly to specific sites. I don't remember them all but I know Macys is consistently blocked.

Thank you

Firefox will not displace the home page of a Facebook group which I belong to. I can get there through my phone app, so the group seems to be functioning. I can access the group on an old I.E. browser, so it seems to be a browser problem. I can get to my other groups, just not this one. I get a FB message that there is technical trouble when I try to access that group. This has gone on for over 24 hours. My Firefox is up to date.

When I have FF open, then close all windows but still have FF active, I hit CMD-T or CMD-N to bring up a new tab or window and nothing happens. I repeat, repeat, repeat and still nothing. THEN if I click on the FF icon in my dock, all the tabs and windows appear in a cascade of windows or tabs like bam, bam, bam.....

This happens on two MacBook Pros around 2016 vintage. This is a new behavior this week.

Just posting this to confirm that the solution provided by cor-el in an archived thread (four years ago) works, if you want to change your bookmark folder icons.

[[ https://support.mozilla.org/en-US/questions/1210566| https://support.mozilla.org/en-US/questions/1210566]]

After clicking the top right menu icon from the browser, going to Help > More Troubleshooting Information, and then opening the Profile Folder location, I added a `chrome` folder to the root of the directory, and created an empty `userChrome.css` file within it.

I then added the following to `userChrome.css`. On startup it successfully changed the folder icons (I just didn't want any icon for each folder, so I set it to none):

``` @namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

1. personal-bookmarks .bookmark-item[container],
2. bookmarksMenuPopup .bookmark-item[container] {

list-style-image:none !important;
-moz-image-region:auto!important;

} ```

I downloaded/updated Firefox a couple days ago to 103.0 64 bit for MAC. Today, I tried printing out shipping labels (PDFs) through 2 different sites...EBAY and Shipstation/Paypal.....and the labels came out unusable due to faulty formatting of scan codes, bar codes, images etc

I am attaching a photo of some of the labels and circled in red things that are not coming out correctly.

These PDFs are printing out correctly through Safari and the MAC system printing.

You guys have a big problem. Please fix it.

Yes, I know I am old now, but......the last advice I received from Firefox sent the computer into a spin, the fonts changed to very large, I lost all my games (which now are very tiny) when I can access them, the fonts are huge...... not sure when it landed in/on the computer, roughly about 3 weeks, as I was unwell at the time......Hubby is very reluctant to get someone in, people I have access to seem to know nothing about Firefox. I have always used Firefox from day one. I am a bad sleeper, so tend to do my games overnight, while listening to the radio......I have always relied on you lovely people to fix me up, I am sort of lost without my computer. I realise I am probably sounding a bit silly now, (I will be 80 next month).....groan...so sorry...I hope you can help me soon, going bonkers without the games etc. Thanks so much.....Sylvia Liney...

Hello. Windows system, firefox update came, the size of the top bar is extremely large, while the system scale is 125%, and in the firefox itself 100%. Such actions were the reason for leaving chrome. Does history repeat itself?

Hello,

I've been basically a Firefox user several years now and I was quite satisfied with the browser until it often threw me an error which says Secure Connection Failed "PR_END_OF_FILE_ERROR". I am quite tech-literate, so back then I tried to troubleshoot it myself, but to no avail. Few points to note:

1. I read that it may be the Antivirus that might block it, but I can't really disable it as my current job requires me to browse safely. I have Bitdefender active with firewall off. But I don't think it's this. 2. I don't use VPN. I did use DoH built-in the Firefox, but disabling it didn't really solve it. 3. I read again that the browser profile might have corrupted syncing, but I didn't use Firefox on mobile, nor even create an account on Firefox (until my desperation to ask here) 4. It's impossible to see which site may have the "corrupt page", as it also happen to Google or even this site (I kept refreshing until I can get to this site). 5. I have relatively unstable internet, as I currently live in a not-so-developed country that don't have fast internet. 6. I really refrain to move to another browser as it's already my daily browser and migrating a lot of stuffs is a pain. 7. It occurs randomly, so not like 100% failed, even on high uptime website such as Cloudflare. So the cause should be on the client-side.

I attached the image when it basically failed to load Google. Even when I search for solution and get here I still get the error :(

Any help or fix for this are welcome.

Thank you.

Have a problem to use Mozilla / Firefox as my main browser for all email and web browsing or all activities. Tried to go into "setting" to "recall the browser" but unsuccessful

When I query a subject, I cannot see the following choices under the search bar: "All", "Images", "Video", "News", "Maps", "Shopping" and "Settings". It only happens once if I restart my computer, but after that I only see "All Regions" and "Anytime" below the search bar.

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

Firefox- You have really screwed the pooch with this update. Half the websites I visit today are broken in some way, and the other half are displayed incorrectly (as in being about 4 pages wide and who knows how many tall). I missed a couple of important bids cause I couldn't get to the links I needed to buy something before they expired. Why was this needed? You can do security updates all day long, but you had to change how every website on the planet LOOKS???? Plus, YOUR crap on the page takes up one third of the screen real estate. I trusted you for years as being NOT Microsoft. Guess that is truly over, as this is an absolute travesty...

My browser will literally crash as soon as any video I play makes sound (tested on both Youtube and Hulu). Strangely enough, if the video is silent at the beginning, it won't crash until a sound actually plays and regardless of if the sound is coming through my TV or my headset.

When I try to print something using Instanet (I'm a Realtor) it print out just a few words and they are huge. I tried printing the same info using Chrome and it printed fine

As of 7/29/22 11:00am CDC site won't load with Firefox. It will load with Safari. Turning off Enhanced Tracking makes no difference. I'm current with all my updates. I'm Apple Monterey 12.4. CDC website worked fine a day or two prior.