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  • Archived

older book marks not working

Today, clicking on a brand new bookmark works and shows it's url at bottom of page when hoovering mouse over bookmark. None of the older bookmarks are working and none sh… (read more)

Today, clicking on a brand new bookmark works and shows it's url at bottom of page when hoovering mouse over bookmark. None of the older bookmarks are working and none show the url at bottom of page.

Asked by lmarxsen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Changing password

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the sam… (read more)

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the same one to try and change it, but it keeps giving me this error message. I'm about to put my face through the monitor.

Asked by nkrauchi 1 year ago

Last reply by Paul 1 year ago

  • Archived

no sound from web ASDR radio stations since firefox update!

no sound from web ASDR radio stations since firefox update! such as: http://k3fef.com:8901/ http://websdr1.sdrutah.org:8901/index1a.html?tune=1160am http://grimsbysdr.dd… (read more)

no sound from web ASDR radio stations since firefox update!

such as: http://k3fef.com:8901/ http://websdr1.sdrutah.org:8901/index1a.html?tune=1160am http://grimsbysdr.ddns.net:8073/

etc....

This one is ok!

http://na5b.ddns.net:8901/

Asked by bryser1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Total Cookie Protection has Broken the Bill Pay Page for My Online Banking

I have followed all the advice I found online to try and resolve the issue with no success so far. I have turned off Enhanced Tracking Protection for the bank's web si… (read more)

I have followed all the advice I found online to try and resolve the issue with no success so far.

I have turned off Enhanced Tracking Protection for the bank's web site and have added their URLs to the Cookie And Site Data exception list.

I also contacted the bank's tech support for their web site, but they were unable to help.

This was not a problem until I updated to the Firefox version that debuted Total Cookie Protection.

Asked by war22 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

No sound in Firefox

Hi, For quite some time I've been having issues with sound in Firefox, specifically that there isn't any. I've tried some things to fix the problem but haven't found any… (read more)

Hi,

For quite some time I've been having issues with sound in Firefox, specifically that there isn't any. I've tried some things to fix the problem but haven't found any solutions. The problem is isolated to Firefox as Chrome and other apps will play video with sound. It's also not limited to certain websites. What's interesting is when I open the soundmixer, it shows a green bar going up and down as if there is audio playing. I've also tried troubleshooting mode without any success. Other things I've tried are: - Updating drivers (everything was up to date) - Re-installing Firefox - Allowing Firefox to automatically play video with sound

Any ideas?

Greetings, Gavin W

Asked by Gavin W 1 year ago

Last reply by Terry 1 year ago

  • Archived

Install Firefox on new laptop

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem?? Thank you in advance - … (read more)

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

Asked by ridolfis 1 year ago

Last reply by Scott Wilson 1 year ago

  • Archived

CIBC online banking

I've always accessed CIBC online banking with Firefox, but as of a few days ago it will no longer load: the wheel just keeps spinning endlessly. Is there a new problem… (read more)

I've always accessed CIBC online banking with Firefox, but as of a few days ago it will no longer load: the wheel just keeps spinning endlessly.

Is there a new problem?

BCK

Asked by brian.clendenan 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox (and Chrome) crashing as soon as a video makes a sound.

My browser will literally crash as soon as any video I play makes sound (tested on both Youtube and Hulu). Strangely enough, if the video is silent at the beginning, it w… (read more)

My browser will literally crash as soon as any video I play makes sound (tested on both Youtube and Hulu). Strangely enough, if the video is silent at the beginning, it won't crash until a sound actually plays and regardless of if the sound is coming through my TV or my headset.

Asked by Jordan 1 year ago

Last reply by Paul 1 year ago

  • Archived

You don't have permission to access the requested URL on this server. Reference: 18.1a69dc17.1659031718.91515c30

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue? I'm receiving this erro… (read more)

Do I need a Mozilla Support account to get direct help from Mozilla instead of posting a question to the community which didn't resolve my issue?

I'm receiving this error for multiple websites, Macy's is one of them that I can't consistently access. The error message in the subject line and different reference codes appear. I've attempted to use the solution provided in the Help but it doesn't work. This has been an ongoing issue for other websites as well so I have been forced to use Chrome or Edge, which are not my preference. Nothing in the Help or Contributor resolves the issue either. I see the resolution but it didn't work for me.

Please help me resolve this problem because it happens randomly to specific sites. I don't remember them all but I know Macys is consistently blocked.

Thank you

Asked by thicknthin4 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Changes with downloads siince update of version 97.0.2

Since the updates, prior to 97.0.2, I am having issues with the automatic download of files. I have set up for files to open with specific programs, then I can save wher… (read more)

Since the updates, prior to 97.0.2, I am having issues with the automatic download of files.

I have set up for files to open with specific programs, then I can save where I want and with the name I chose.

Now, I can still do that, but another download of the files still goes to my download folder. At the end of the day, I have to go delete all these files. How can I get this to stop?

Asked by ycreekranch 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to see "Images" in search result page

When I query a subject, I cannot see the following choices under the search bar: "All", "Images", "Video", "News", "Maps", "Shopping" and "Settings". It only happens onc… (read more)

When I query a subject, I cannot see the following choices under the search bar: "All", "Images", "Video", "News", "Maps", "Shopping" and "Settings". It only happens once if I restart my computer, but after that I only see "All Regions" and "Anytime" below the search bar.

Asked by cuthbert43 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Primary Password

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Pr… (read more)

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

Asked by osoriohj 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Preferences-->Privacy...-->Clear Data incomplete

When trying to clear cookies and site data on first opening Firefox 103.0, on a iMac 10.15.7 I typically have 363 KB of Cashed Web Content even after browsing in Privacy … (read more)

When trying to clear cookies and site data on first opening Firefox 103.0, on a iMac 10.15.7 I typically have 363 KB of Cashed Web Content even after browsing in Privacy mode and shutting Firefox down. When attempting to erase this data it always leaves 264 KB until I take other measures to get rid of the data. Why is this?

Second when opening Firefox I get a mozilla.cloudflare-dns.com notice which I deny access to. What is the purpose of this connection?

Third I also get mozilla.cloudflare-dns.com plugin-container attempt which I also block. What is the purpose of this connection?

When allowing for the latter two access attempts I get multiple connection attempts which I don't get when I block them, nor does the browser encounter any other problems when they are blocked.

Thank you.

Asked by werw51bipsvj 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

My browser has changed itself on its own

I turned off my laptop last night as I do each night. Opened it up today and my Mozilla browser has changed and it's enlarged! And each and every page I go on is enlarg… (read more)

I turned off my laptop last night as I do each night. Opened it up today and my Mozilla browser has changed and it's enlarged! And each and every page I go on is enlarged. NO matter how many times I have shut down and turned back on it's the same. Even if I reduce the page by holding the - control to shrink the page it happens when I reopen that page again or another page. What can I do??? WTF is goin' on??? And why the *uck isn't there a toll free # to call for technical support!!!! + ALL my side extensions are gone off my task bar!!!!! ARG!!!!

Asked by Denise 1 year ago

Last reply by cor-el 1 year ago