Firefox Support Forum

Hi all,

I have a Acer Nitro 5 AN515-44 with a AMD Renoir iGPU and a Nvidia GTX 1650 dGPU. I am using Fedora 38 and Wayland, with latest Nvidia drivers from RPM Fusion (currently version 535.98). The about:support page shows Renoir as GPU #1 (active), and GPU #2 is inactive. If I launch Firefox with __NV_PRIME_RENDER_OFFLOAD=1, Firefox is unable to render its windows, showing only the frames (as if the windows were transparent). The same happens if I try to launch Firefox using GNOME's "Launch using discrete graphics card" option.

Is it possible to enable Nvidia GPU on this setup?

Subject: Issue with Video Playback on Firefox

Dear Support Team,

I hope this message finds you well. I am writing to report a recurring issue I have been facing with video playback on Firefox while using WhatsApp Web. Whenever I attempt to play received videos on WhatsApp Web through Firefox, I encounter an error message stating "The video cannot be played." I have attempted various troubleshooting steps to resolve this issue, but unfortunately, it persists.

Here is a summary of the troubleshooting steps I have taken:

Ensured that I am using the latest version of Firefox. Confirmed that media playback technologies like HTML5 are enabled in Firefox. Disabled all browser extensions and add-ons to rule out conflicts. Checked and adjusted browser video playback settings. Cleared browser cache and data. Despite these efforts, the problem persists, and I am unable to play WhatsApp Web videos on Firefox. This issue is particularly inconvenient, and I rely on WhatsApp Web for communication.

I kindly request your assistance in resolving this matter as soon as possible. If there are any specific Firefox or WhatsApp Web settings that need to be adjusted or if there is any additional information you require from me, please do not hesitate to let me know. I am eager to have this issue resolved and appreciate your prompt attention to it.

Thank you for your assistance.

Sincerely, Reza

I want to add a button to my new stream deck which will open this small window, with the specific url. How could I try to do that on Windows 10?

I assume it's some kind of a command like "c:\program files\firefox\firefox.exe -popup URL", but the answers I get from GPT like that only open the home page in a main window

Tried to load weekly ads from two businesses, both from an email received and from their website. Neither will load, they always have. If I load MS Edge instead of Firefox they load fine. Firefox is up-to-date.

Starting today, Sep 1, 2023, any link I click on in Outlook for Mac version 16.76.2 (23082700) starts Firefox 117.0 but will NOT open a tab with the page that the link has sent to it. All it does is start Firefox with a New Tab and nothing else happens. This is happening from emails from all different senders. The only way currently I can get an email link to work is to start Firefox first, then click on the link in the email message which will then open the website. THIS IS VERY ANNOYING! This has never happened since I've been using Outlook for Mac since 2017. I've included a screenshot example of the link in the email that Firefox should be following but doesn't.

H>i. I have installed Firefox 116.0.3, in two different machines (Linux and WIndows). To keep my info sync, i´ve installed syncstorage in a third PC. When I try to sync the information, however, none of the machines can sync the information.

The latest log (according to about:sync-log) is as follows:

1693378810153 Sync.LogManager DEBUG Flushing file log 1693378810157 Sync.LogManager DEBUG Log cleanup threshold time: 1692514810157 1693378810167 Sync.LogManager DEBUG Done deleting files. 1693378810324 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717041 Sync.SyncScheduler DEBUG Woke from sleep. 1693428717406 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1693428717406 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428717414 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428717416 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1693428717417 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1693428717428 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428717475 Sync.Service DEBUG User-Agent: Firefox/116.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.118.0.20230815173142.desktop 1693428717475 Sync.Service INFO Starting sync at 2023-08-30 21:51:57 in browser session 9xdvm_Otcpwk 1693428717476 Sync.Service DEBUG In sync: should login. 1693428717476 Sync.Service INFO User logged in successfully - verifying login. 1693428717476 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1693428717476 FirefoxAccounts DEBUG getOAuthToken enter 1693428717476 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717476 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717476 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1693428717477 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1693428717478 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1693428717478 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428717478 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1693428717478 Sync.SyncAuthManager INFO Getting sync key 1693428717478 Sync.SyncAuthManager INFO Getting a sync token from: http://192.168.0.11:8000/1.0/sync/1.5 1693428717478 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1693428717478 FirefoxAccounts DEBUG getOAuthToken enter 1693428717479 FirefoxAccounts TRACE getCachedToken returning cached token 1693428717479 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1693428717479 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: http://192.168.0.11:8000/1.0/sync/1.5 1693428717479 Services.Common.RESTRequest DEBUG GET request to http://192.168.0.11:8000/1.0/sync/1.5 1693428717880 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428718635 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/attached_clients 1693428718914 addons.xpi ERROR System addon update list error Error: Failed downloading XML, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error 1693428718915 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718915 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718916 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]"} 1693428718917 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1693428718917 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479" data: no] Stack trace: onStopRequest()@resource://services-common/rest.sys.mjs:479 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 request()@resource://services-common/hawkclient.sys.mjs:231 1693428718917 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 request()@resource://services-common/hawkclient.sys.mjs:239 1693428718917 Hawk DEBUG (Response) /account/attached_clients: code: null - Status text: null 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:247 1693428718918 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _maybeNotifyBackoff()@resource://services-common/hawkclient.sys.mjs:308 request()@resource://services-common/hawkclient.sys.mjs:248 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get statusText :: line 631" data: no] Stack trace: get statusText()@resource://services-common/rest.sys.mjs:631 _constructError()@resource://services-common/hawkclient.sys.mjs:114 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:115 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718918 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get status :: line 616" data: no] Stack trace: get status()@resource://services-common/rest.sys.mjs:616 _constructError()@resource://services-common/hawkclient.sys.mjs:116 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.sys.mjs :: get headers :: line 663" data: no] Stack trace: get headers()@resource://services-common/rest.sys.mjs:663 _constructError()@resource://services-common/hawkclient.sys.mjs:122 request()@resource://services-common/hawkclient.sys.mjs:253 1693428718919 FirefoxAccounts ERROR error GETing /account/attached_clients: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 479\" data: no]","message":null,"code":null,"errno":null} 1693428719758 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428720236 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428721400 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428722533 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428724388 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1693428725027 Services.Common.RESTRequest DEBUG GET http://192.168.0.11:8000/1.0/sync/1.5 failed: 2152398861 - NS_ERROR_CONNECTION_REFUSED 1693428725028 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725028 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1693428725028 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725029 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1693428725029 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1693428725029 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1693428725030 Sync.ErrorHandler ERROR Sync encountered a login error 1693428725030 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1693428725030 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1693428725032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1693428725032 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1039:15) JS Stack trace: onNotify@service.sys.mjs:1039:15 1693428725033 Sync.Service DEBUG Not syncing: login returned false. 1693428725033 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

In my WIndows machine, i've already deleted the profile folders and rebooted my Firefox Sync password, to no avail.

Looging at the log, is it possible to perceive something that I am not perceiving? Thanks in advance.

Am new to Mozilla apps with questions:

1. When I was hacked, I got the Aura VPN/security service. Will creating Container Tabs automatically create another VPN?

2. I briefly saw something about a Mozilla security app. Does anyone know if it does everything the Aura security app does?

3. I also got Thunderbird and am planning on creating a new email address. I will then be phasing out my current email app si=o my Firefox and Thunderbird logins will be changing. Will there be any issues with that?

4. I'm used to Edge and Chrome and am a little confused. I don't see anything indicating I have completed a page, like Submit or an arrow, and can move on when setting up my 2 apps. Are the setups saved if I just leave the page?

Thank you very much. I am looking forward to my new Mozilla product experiences.

I have both personal and business account with Truist bank. Until recently, I never had problems accessing both accounts. The login URL is https://dias.bank.truist.com

Weeks ago, I started to have problem with the business account using Firefox 117.0 64-bit Windows 10. I can still login. But the page is stuck in loading. Strange thing is, my personal account works just fine.

My business account works fine in Microsoft Edge and the Truist phone app.

I tried Firefox troubleshooting mode. Results are the same. I don't have any add-on installed. I played around different privacy and security settings, but couldn't resolve the problem.

Anybody can help? Thanks.

Firefox doesn't open links properly in Apple mail. This is a new problem. I'm using Ventura 13.5.1 and clicking on a link brings me to my Apple homepage. If I close the home page (not quit, just close) then click again on the same or any other link it goes where it should. Works properly with Safari. Apple support is no help.

I had my clean restore and had most everything migrated to the update. The man downloaded the bookmarks to a Json file. How do use that to bring my bookmarks back to my screen.

When I copy the URL of something on the web and save it to a new email, Firefox immediately changes it to a picture. I am creating a list of URLs. I then have to find the (carrot?) click it and eventually get the the URL back to "plain Link". I then have to repeatedly attempt to do a return so I can continue entering below the URL. Why do you make this so hard? How can I stop the change in the first place?

Thank You

I am using an outside application (1) that starts another application (2) on my computer. I already have the admin console for (2) open in Firefox. When I activate the application from (1), it sends a command to open up another tab with the exact same URL in Firefox. Its really more of a nuisance than anything, but I would like to make Firefox just defer to the existing tab since the URLs are the same. Not sure if this is possible, but it would be great if it was.

Thanks!

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Chewy.com

Hello, Just recently I've noticed when I navigate to a site that I have been going to for years, my mac trackpad no longer works for scrolling (nor the arrow keys, basically I cannot scroll at all). Sometimes, it is on a pop-up, but not all sites I'm having trouble with have pop-ups. I have not downloaded any new add-ons or added any security measures or anything like that, but I did recently complete a firefox update. I've done the usual clear cookies, shut down-restart that I use when all else fails to no avail. Any ideas?

My Website links embedded in email on Mac won't open in Firefox. This only started in the last day or two. They open if I change the default browser to Safari but not in Firefox. I am on the latest versions of OS and Firefox

I was experiencing this issue on my intel mac, but I've just upgraded and it also appears to be an issue on the replacement with an m2 chip.

I'll be using Firefox, when all of a sudden it locks up. Usually I think this could be an internet connectivity issue, but checking in a second browser shows I have connectivity. The next thing I try is to re-launch Firefox, where I am told that Finder cannot launch Firefox. Looking at the .app file in applications reveals the file is now 0 bytes large. I then download a fresh copy of Firefox and I'm back in business. I've noted this is appears to occur right after a patch is released.

I can't say I've noticed the same issue on my personal mac, although I tend to turn that off more regularly.

Hi,

to get rid of old remains in my very firefox portable installation, I decided to install FF from scratch. After the installation, I installed some add-ons + imported settings for umatrix and ublock origin + imported my backuped bookmarks. Now, I was checking the cookies settings, because I want to have most of them deleted after closing ff. I realized, that there are cookies from sites, which I didn't visit since the new installation. And no, I don't think that these are third party cookies, which were set during the visit of other sites, because those sites are for sure don't interact with other sites for merchandising reasons etc. The sites are also not to be found in the "History". I just installed FF three days ago. I'll deactivate the "history", too.

Does anybody has a clue how it come, that I have such cookies in my list?

Many thanks