Firefox Support Forum

Hi,

Using Firefox version 83.0 on MacBook Pro 2019 16 inch model. When I pause a video on any webpage, I hear a sudden loud "crack" sound from the speakers. It also happens when I unpause, jump backward or forward in the video. If I mute the sound of the video and try to pause/unpause, there is no problem.

I checked the same situation with other browsers. There are no problems with them.

I hope there is a solution to this.

Thanks.

I just upgraded to a new computer, with Windows 11 and Firefox up-to-date. When playing albums on the Naxos Music Library, Firefox briefly stops playback at the end of every track before moving onto the next one. It's not just a pause, the play/pause button actually switches back-and-forth before each track. This is very annoying when the album is a continual piece of music and there's not supposed to be a pause there. I got in touch with the NML, but their best suggestion was to try a different browser. I did, and the issue is only occurring in Firefox. I've never come across this issue before, and it doesn't happen on my old (Windows 7) computer (also with up-to-date Firefox).

Suddenly whenever I open a PDF with Firefox it automatically downloads it and when it try to open a PDF with a different app like Microsoft Edge it still downloads it and fails to open in the different app. This just started occurring on its own I don't know how to fix it. The settings for PDFs is always ask which is how I've kept it for a long time.

Regularly (daily) used websites opening in Hotmail, when trying to open content within these sites the following code appears " PR_CONNECT_RESET_ERROR". Please advise remedial action. Regards Sel

From past few days I am getting error named SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT frequently.When I clear active logins from history it goes away but after some time it again displays same message no mattter which website is open.

Facebook stops showing content after scrolling down to see content. Nothing I have done(all the general suggested options) work. Facebook works perfect in other browsers. If this problem isn't solved within 2 weeks I 'll never use FF again, each time it gets worst .

The Firefox Color on my Mac that I've been enjoying for years now just suddenly quit on me. Every time I open the browser the colors I've created have to be reloaded. This is very irritating and not worth it every time you come online, especially since I've changed nothing that could have caused this like add another extension or delete cookies or anything - it just changed on me for no reason. https://color.firefox.com

After I accidentally clicked "update" button, all my color preferences went BOOM! Now I can't configure almost everything. Presets and themes are not working for me. I already got trouble with my eyes. And now I don't really know what to do... I can't download older version, can't configure themes by my own, can't cancel update.

What should I do? If you are not the one to help... then I have no other option than change browser....

I leave tabs youtub-tabs open when I close Firefox. when I open it again the tabs could be loaded. I did this when I upgraded to 98.02. After upgrading the tabs I left open work fine, however when a new tab opens I get a large blank section where the video should be . There is no indication of a video present . I switch to a tab before I upgraded it plays perfectly. I am running windows 7 pro ver 6.1 build 7601: serv pack 1 on a Toshiba Tecra S11 with 4 gig ram and a 500gig SSD .

Cheers David

Hi Firefox staff,

This issue started ever since I updated my Firefox to version 98.1 and 98.2

Whenever I switch monitors or tabbed out while using another program on my desktop. The YouTube video will freeze and stop playing. I noticed this when I was livestreaming. The video seems to work fine on my end and I hear the audio however, my watchers in the livestream cannot hear or see the video. This never was a problem in the past. The freezing happens almost instantly when the window is not selected.

I have already tried to update to the latest and refresh to Firefox default settings in attempt to fix this. Enabling and disabling hardware acceleration doesn't change anything.

I have not tested this with other video players, but I do know it is apparent with YouTube. Please let me know if there is a manual fix to this or if Firefox needs a patch update to wait for :(

EDIT: I would like to delete my question I think I fixed the issue.

When locking the screen for a few minutes and logging back in, Firefox freezes (for roughly 20 seconds or so) - it is completely unresponsive, the window doesn't redraw when resized, etc.

This does not happen, if I lock the screen and log back in immediately.

If I log back in immediately this freeze does not happen and the terminal output is: ``` [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate ```

When I leave the system locked for some time and back in Firefox freezes and the terminal output is: ```

1. 1. 1. !!! [Parent][PBackgroundParent] Error: RunMessage(msgname=PMessagePort::Msg_Close) Channel closing: too late to send/recv, messages will be lost

1. 1. 1. !!! [Parent][PBackgroundParent] Error: RunMessage(msgname=PMessagePort::Msg_Close) Channel closing: too late to send/recv, messages will be lost

1. 1. 1. !!! [Parent][PBackgroundParent] Error: RunMessage(msgname=PMessagePort::Msg_Close) Channel closing: too late to send/recv, messages will be lost

1. 1. 1. !!! [Parent][PBackgroundParent] Error: RunMessage(msgname=PMessagePort::Msg_Close) Channel closing: too late to send/recv, messages will be lost

1. 1. 1. !!! [Parent][PBackgroundParent] Error: RunMessage(msgname=PBackgroundIDBDatabase::Msg_Close) Channel closing: too late to send/recv, messages will be lost

1. 1. 1. !!! [Parent][PBackgroundParent] Error: RunMessage(msgname=PBackgroundIDBDatabase::Msg_Close) Channel closing: too late to send/recv, messages will be lost

[GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate Unflushed glGetGraphicsResetStatus: 0x92bb [GFX1]: Device reset due to WR context [GFX1-]: GFX: RenderThread detected a device reset in PostUpdate [GFX1-]: In-process device reset threshold exceeded [GFX1-]: Fallback WR to SW-WR ``` It unfroze once the `Fallback WR to SW-WR` was logged.

System info: OS: Linux mint 20.3 una Kernel: x86_64 Linux 5.4.0-104-generic DE: Xfce WM: Xfwm4 CPU: i7-8750H GPU: NVIDIA GeForce GTX 1070 with Max-Q Design

I've set up Firefox to notify me when certain Twitch streamers are live, YT videos are uploaded, etc. However, I really don't like the UI that Firefox has for the notification banner, and would prefer to be notified with the built-in Windows 10 notifications. Is this something that's possible to set up?

Suddenly NoScript is not allowing me to use even the search tab in Firefox, saying the Firefox page is a "privileged page whose permissions cannot be configured". I can understand this for other sites, but not for Firefox itself. What's going on?

Every time we use a plugin (e.g. Passportal), fill out the text box then click a different window the plugin screen refreshes, and then the details I have typed or pasted will be cleared. It's like similar to the unloading feature on the browser but this targets plugins and the memory is not used.

Every time I start the browser I get a message on upper right corner that updates are available. When I go into Settings, General, Firefox Updates, it says "Firefox is up to date". I click the button to the right which says "Check for updates" and it comes back with the same message. So why the browser tells me I need an update every time I start it?

This is an extension of my previous question about how the omnibox breaks and fails to suggest commonly visited websites anymore.

(old question: My omnibox is just permanently broken for it seems one website. https://support.mozilla.org/en-US/questions/1365241)

I erased browsing and form & search history. Now, 'gmail.com' never becomes suggested, despite that I visit the site compulsively.

My previous question seems to suggest that something in my profiles broke... again.. and I'll have to cobble together and cannibalize a fresh profile's files.

Does anyone understand wtf is going on...?

For a few days I have been unable to check if my firefox browser is up to date.

I keep getting the message " firefox is being updated by another instance "

I have uninstalled firefox browser and reinstalled it but the problem persists.

What does the message mean and what is the significance of the message ?

How do I resolve this issue ? and why has it happened ? I don't want to stop using firefox as my chosen browser

Before and After executed the Window.Print() command in Firefox and check the about:config as below: May i know how can i remain the before setting and not override by the system?

Before: print.printer_Microsoft_Print_to_PDF.print_paper_height = 16.5354 print.printer_Microsoft_Print_to_PDF.print_paper_id = 8 print.printer_Microsoft_Print_to_PDF.print_paper_width = 11.6929

After: print.printer_Microsoft_Print_to_PDF.print_paper_height = 11 print.printer_Microsoft_Print_to_PDF.print_paper_id = 1 print.printer_Microsoft_Print_to_PDF.print_paper_width = 8.5

I have experience and received multiple reports from users that when pressing and holding the "backspace key" in a input field on a website that the browser is pausing anywhere from 3 to 8 seconds.

I reviewed tickets for the last year and this started showing up about 8 months ago and it has gotten worse over time. I manage hundreds of users and most have stop using the browser because of this problem. The browser.backspace_action is set to 2 for all of the users.

Sites I have received multiple reports about are Twitter.com, Facebook and Instagram. Other sites like portal.azure.com, portal.microsoft.com and mozilla.org.

I have experienced it a lot even when entering this ticket.

Operating systems effected are Windows 10, 1903-21h2, Windows Server 2016, 2019, 2022 Standard/Datacenter fully patched and updated.

Anti-virus install on the machines are BitDefender, SentinelOne, and Microsoft Defender AV.

Firewalls range from SonicWall, Fortinet, WatchGuard and Cisco ASA, which are all up to date and patch.

Java is at its latest version when I check after receiving a report from a user.

Bandwidth to the internet is 100mb to 2gb.

I have tried disabling all extensions and the problem still occurs.

Needless to say but the browser is always at the latest version when I check.

Dear Team,

We would require some clarification or support for the below issue encountered while running JAWS on different browsers

Problem Statement: Popup Content not read in FireFox Browser

• JAWS screen reader (version 2022) works intermittently on FIREFOX version 98.0.2 ( 64-bit), i.e. Sometimes it reads the content from the popup screen and after a couple of attempts it doesn't read the content at all.

• JAWS reader works properly with Chrome and Edge browser.

Request you to kindly guide us on getting the required support for the above mentioned issue. Are there any limitations or issues encountered in JAWS Screen reader tool.