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connect to site

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site. We can’t connect to the server at cciawards.za.. If you ente… (read more)

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by iwor112 2 months ago

Last reply by jonzn4SUSE 2 months ago

One tab crashed on my mac.

I use Firefox to access Audible. Audible can be accessed through Amazon.ca. 1. I can no longer reach Audible using Amazon.ca. 2. ALSO, I can no longer access Audi… (read more)

I use Firefox to access Audible. Audible can be accessed through Amazon.ca.

1. I can no longer reach Audible using Amazon.ca.

2. ALSO, I can no longer access Audible from the internet (using Firefox).

In both cases it says "GAH ... your tab just crashed. "restore this tab" is available to click on, however, in both these instances, it does not work Thank you for any help you may be able to impart.

Asked by dorothydonnaparker 4 months ago

Last reply by zeroknight 4 months ago

Firefox constantly freezing and locking up. Attempts to clear history paralyses browser.

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disa… (read more)

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disabled and removed. I've tried resetting Firefox to default everything yet it makes no difference.

Also I can not clear history. I've tried multiple different clear history plugins but none of them work at all. And when I try the traditional way of clearing Firefox history the window pops up and then the entire browser just freezes while 'clearing' and never gives me back control, I have to force quit and restart to regain control. And then when I relaunch the history is still not cleared!

So aside from the constant lagging and lockups it seems that any attempt to delete history whether using the inbuilt function or adding plugins messes up the whole browser.

Googling this issue it seems others are having the exact same problem with Firefox and yet any suggested solutions (reset browser) don't seem to be working for may of them.. Or me.

Asked by godzoo 5 months ago

Last reply by zeroknight 3 months ago

Firefox browser crashes

We have the latest Firefox standard installed on a Windows server. i can access and use the browser normally in one account but not the other. i have submitted the report… (read more)

We have the latest Firefox standard installed on a Windows server. i can access and use the browser normally in one account but not the other. i have submitted the reports and would like to know if there is something I can do. the report id is 5c59acb1-daa7-4eb2-a173-7690394841d3.

Everything is working fine in the troubleshooting mode and I have also deleted and changed profiles but getting the same error.

We also don't have extensions and no plugins too. i did a refresh and this did not solve the issue.

Your help will be welcome.

Asked by Kabengwa Patu 2 months ago

Last reply by zeroknight 2 months ago

Artifacts on webpages when hardware acceleration is enabled

Artifacts on webpages when hardware acceleration is enabled. Disabling hw acceleration removes artifacts, but degrades performance of browser significantly. Using hw acce… (read more)

Artifacts on webpages when hardware acceleration is enabled. Disabling hw acceleration removes artifacts, but degrades performance of browser significantly. Using hw acceleration in Chrome has no artifacts. The error is not in the hardware or driver, but in the Mozilla software. By searching on this topic on Google, it's a common error in Firefox.

The last version where artifacts where not present was: pp_name: firefox build_date: 2020-01-15 build_file: C:\Users\tulle\.mozilla\mozregression\persist\2020-01-15--mozilla-central--firefox-74.0a1.en-US.win64.zip build_type: nightly build_url: https://archive.mozilla.org/pub/firefox/nightly/2020/01/2020-01-15-21-36-21-mozilla-central/firefox-74.0a1.en-US.win64.zip changeset: c35bb210b8ae793c844bd94c1848d246bf601293 repo_name: mozilla-central repo_url: https://hg.mozilla.org/mozilla-central

Intel® HD Graphics 620

Asked by tulleball 4 months ago

Last reply by jonzn4SUSE 4 months ago

YouTube isn't working with my Firefox profile - best way to fix?

Whenever I go to youtube, it fails to work and leaves an error in the console similar to Uncaught Error: Constructing ytd-app: [Exception... "File error: Corrupted" ns… (read more)

Whenever I go to youtube, it fails to work and leaves an error in the console similar to

Uncaught Error: Constructing ytd-app: [Exception... "File error: Corrupted" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: https://www.youtube.com/s/desktop/050e6796/jsbin/desktop_polymer_enable_poly_si.vflset/desktop_polymer_enable_poly_si.js :: kCb :: line 9877" data: no]

I've determined that I can fix the problem by deleting my Firefox profile. I'd prefer to avoid this since there's a lot of useful history there. Is there a more targeted fix the problem I'm seeing?

Asked by matt218 1 month ago

Last reply by zeroknight 1 month ago

Firefox suddenly closes

Sometimes Firefox suddenly closes without warning and loses all my open tabs. When it re-opens, I have to log in again to the tabs. My Firefox is up to date and so is m… (read more)

Sometimes Firefox suddenly closes without warning and loses all my open tabs. When it re-opens, I have to log in again to the tabs. My Firefox is up to date and so is my Windows 10 Home. I have a strong Wi-Fi connection.

Asked by DaisyRV 3 months ago

Last reply by zeroknight 3 months ago

firefox app flickering

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps… (read more)

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps happening, this seemed to occur after last app update, once the app is force closed and reopened then it responsds normally but once closed and reopened the error is back.

Asked by SATORI 5 months ago

Last reply by zeroknight 5 months ago

Falcon (Brandwatch) login struggling to load

I've tried to login to Falcon using my usual Firefox browser and it's struggling to load and just whirling around. It was working fine before Christmas, so has been an u… (read more)

I've tried to login to Falcon using my usual Firefox browser and it's struggling to load and just whirling around.

It was working fine before Christmas, so has been an update from Mozilla that's causing an issue and do you have any recommended fixes.

Thanks

Joanne Fryer

Asked by joanne.fryer 4 months ago

Last reply by zeroknight 4 months ago

Web video has stopped playing

Just today a web based TV show has stopped playing, the circle spins for a moment (as if it was loading) the circle then just vanishes and nothing plays. I am running Wi… (read more)

Just today a web based TV show has stopped playing, the circle spins for a moment (as if it was loading) the circle then just vanishes and nothing plays.

I am running Win 11, I have successfully had the video play in Edge and Brave.

Firefox however is being stubborn and refuses to play

Asked by Rudey Bum 4 months ago

Last reply by cor-el 4 months ago

Tab keeps crashing when working in our app

Good afternoon, We are the developers of a web application and are experiencing issues with the tab constantly crashing in response to a variety of actions performed ins… (read more)

Good afternoon, We are the developers of a web application and are experiencing issues with the tab constantly crashing in response to a variety of actions performed inside the app. We've spent the day trying to identify and fix the bug, but I'm beginning to think that the issue may be on the Firefox browser side, and not our application. You can check out some of our crash reports (some examples below): bp-4bd3f3b6-7ef5-4915-8fe4-9696b0240207 bp-fd284c7a-a42a-4fd8-a283-d9f3f0240207 bp-9958483b-3c49-402c-8276-928e60240207 bp-7da1af1a-d6db-4533-a5d1-fe4eb0240207

I just removed Firefox from my laptop completely and installed the old version (121.0.1). With that version I could not recreate the problem at all. It did not occur even once, even though I tested all sorts of different actions and scenarios for over an hour. As soon as I updated to the current browser version 122.0.1, the problem is back and the tab keeps crashing. Any idea what might be causing this?

Thank you for your help and best wishes, Anika

Asked by Wildfell Software 3 months ago

Last reply by cor-el 3 months ago

Ancestry.com will work under Chrome but not Firefox

Ancestry.com freezes up under Firefox. Cannot manipulate trees. Get message that says page is slowing Firefox down. Works under Chrome. … (read more)

Ancestry.com freezes up under Firefox. Cannot manipulate trees. Get message that says page is slowing Firefox down. Works under Chrome.

Asked by tempesto 3 months ago

Last reply by zeroknight 3 months ago

Developers options tab keeping opening up on it own

I have been having this issue with firefox for a while, where the developers options tab keeps opening up on its own, and closes on itself. I have attached a recording o… (read more)

I have been having this issue with firefox for a while, where the developers options tab keeps opening up on its own, and closes on itself. I have attached a recording of the issue for better illustration. Many time I am unable to close it, it doesn't allow me to carry out my work when its up. My firefox is updated. Can anyone help identify what is the issue.

Asked by sarmah.angshuman 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago