Firefox Support Forum

Dear Firefox

                                                      SEASONAL GREETINGS

Just about a week ago after my last Firefox upgrade, the browser started weirdly. The style, characters, boxes and bands were abnormally changing sizes. I tried using Firefox settings: Zoom all to no avail. I went into System display and did advanced scaling and it was of no help. I further went on System Restore and Resetting my computer and it was all the same.

I removed all add-ons, cleared both Firefox and the Systems Caches and carried malware clean up of my computer. I also carried out troubleshoot and the computer informed me there was no malware in the system using Windows Defender.

After carrying out any the above when I restart the computer all the values change to their abnormal values with very large Firefox Interface, the bands and spaces including the URL address bar appear abnormally large. When I use the mouse, sections of the browser moves all across the page uncontrollably. This happened for over a week. Hence I could not access my AOL email.

Though risky as you advised against, I had to download a lower version : 82.0.3 which appears to steadier and then managed to access my email and other apps, like YouTube, Facebook, Twitter(X), etc.

Within this period I had the same problem with my second preferred browser - Yandex. I contacted their Support Team and explained to them what was happening. They asked me to send screen short the problem. I took the screenshot and found out that in the Interface at the top the size was shown to to be 66%, but yet the band spaces and characters were abnormally large.

They wrote back thanking me with the advice to open browser://flags in their Yandex browser, and there disable "Enable 125% scaling factor" option by selecting "Disable". When I carried out their instruction, just like magic, the Yandex browser returned to normality.

Firefox, do you have such a function so as to advice me? You probably would have to get your developers into this matter. My honest opinion is that Firefox is rushing out hastily with upgrades. Hence the problems. On the Internet there are many complaints about the instability of Firefox.

Thanks in advance in hearing me out.

DR CLEMENT AKATENG MD

When saving/opening file dialog is on screen the whole program freezes and take forever to unfreeze to the point I have to force quite the program. The problem seems to be only in Firefox.

Safe mode - same problem, Have done a complete refresh - same problem. Clean uninstall and reinstall - same problem.

Have moved to Chrome - similar problems.

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Sometimes when I open a new tab and start typing an address, the tab disappears as if it never existed. Don't know how to replicate it, as it is random and happens just often enough to disturb me. Also not sure at which point the tab dissappears, while I am typing or when I hit enter.

Hello everyone,

since my last update (125.0.2 (64-bit)), an additional website always opens when I open a website in Firefox. This is called "Page load error" in the tab; the content of the page is as follows:

Error: Connection failed

An error occurred while connecting to 0.0.0.1.

   The website may be temporarily unavailable, please try again later.
   If you are also unable to access another website, please check the network/Internet connection.
   If your computer or network is protected by a firewall or proxy, please make sure that Firefox is allowed to access the Internet.

How can I prevent this additional page from opening?

Thank you in advance for your help!

Greetings from Maria

Firefox keeps crashing randomly, sometimes at startup, and sometimes just in the middle of a session. Sometimes just one tab will crash, and other times it'll be the entire browser. I ran it in troubleshoot mode and it still crashed, so it's not caused by an extension or anything. It never used to do this before and I don't understand what's causing this issue.

As of 21/11/2023, I can no longer use several chat services that had previously worked on Firefox, for example Santander bank and EDF. Plus, the POWR widget has stopped working on one of my favourite websites.... it used to pull in the charity's Facebook content but now all I see is the text and no imagery. All of these functionalities work fine in Google Chrome and Edge so what's wrong please? Thanks in advance UF https://www.aldingbournetrust.org/make.html

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller

Hi, My Firefox of recent is extremely slow or sometimes fails to load a page. I thought it could be some extensions I added about protection from tracking etc...I tried disabling them, but not sure if I succeeded. But the problem still isn't fixed. I don't think I will figure the issue out. Thanks

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps happening, this seemed to occur after last app update, once the app is force closed and reopened then it responsds normally but once closed and reopened the error is back.

I often like to have 2 browser windows open with multiple tabs going on each window. Recently, however I noticed that whenever I watch a video in full screen mode on one monitor then I switch focus to the second browser window to do other various activities, the video playing on the other monitor will sometimes exit out of full screen mode and continue playing in the original embedded small screen size. So far I've tried disabling all but the most essential extensions, put the theme back to the default mode, made sure my graphics card is fully updated, and even attempted a few setting changes people have recommended for fixing similar issues, but nothing seems to work.

As of right now, the only workaround would be to use the picture in a picture mode and put that to full screen, but that isn't ideal as picture in picture mode is set to be "always on top". I could also use a different browser, like Chome on my second monitor which doesn't seem to cause the video to exit full screen mode, but again, I typically prefer to use firefox for most things online.

Anyway, I'm now out of ideas on what to try to get firefox to behave in the way I want it to.