Firefox Support Forum

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser..

I have checked setting, to which I switched around to try and troubleshoot. This did not work. I ended up downloading another browser and the file downloaded no issue. Why is this happening? Ant help is greatly appreciated!

Hello; so, my brother lend me his old laptop, clean. I signed in firefox with my account and explore normally. One day, he need it back a couple days so he can work while he repairs his main machine. Log off of my account and log on in his. Now my bookmarks, historial, loggins, etc appear in his session. We think that can not be possible with separate accounts with different associated e-mail and passwords, but here we are.

There is a way to separate my things from his account? It only happens to him, i don't have in my browser his data. Thanks

Hello, yesterday (Friday) I downloaded the program Pure Web Browser, which was one of the advertisement on Firefox website when I opened it. Later, I discovered that Pure Browser was blocking many things, because I could not perform functions on some websites, such as getting my email because it blocked me signing in. This happened with several sites.

Could you please tell me how to delete Pure Web Browser, as it is causing problems with the PC. I have tried, and had no success.

Thanks for your help.

Dianne

See attached screen grab of error message.

We use primarily Thunderbird and Firefox (latest versions). Everything works normally except a site from Constant Contact (that tracks when a customer/client opens or clicks on an email. We normally use uBlock and the problem occurs with and without that extension installed. I'm stumped. Thanks for any helpful you can provide.

Firefox has been white-screen blocking my access to some common websites including CNN, Amazon and possibly others. No error messages, just a blank white screen. This is a sudden change and has never been a problem in the past. Chrome and Firefox on my other computers are not affected. I have cleared caches and deleted all tabs with no change in symptom. I've also checked CPU and memory resources and both appear normal. No sites are being blocked by settings either, though I would expect Firefox to give me a "This site is blocked" message of some kind if that were the case. How do I fix this?

[This is a copy of the question asked [https://support.mozilla.org/en-US/que.../1438606|here]; you cannot ask questions that target Firefox Desktop on mobile.]

Hello all,

Recently, I was browsing a website when Firefox (Windows 10, version 122) suddenly showed me an info bar asking me to turn on DRM content. While the message seems clear, I still wish to ask if it may be possible that websites force Firefox to download DRM modules and load them against my choice (and if possible to explain, how Firefox knows that DRM content is present on the page to begin with).

A copy of the pop-up I found online: Image

Thank you all in advance!

Hi,

I am using Firefox Version 122 on Windows 11. For the past month Firefox is slow to start on its first start. It took 2 to 2 1/2 minutes to load up. I have tried ways to fix it but not working. I tried using Google Chrome to test the speed and on the first start and it takes 5 seconds to load up. Therefore, it is not my computer problems. Please help.

Thank You

I keep getting rerouted to a malicious McAfee Antivirus software page stating my computer has 5 viruses and my Mcafee subscription has expired, etc. I don't have that software & NEVER plan to use it. How do I block the URL from loading? This should be SIMPLE in the Mozilla settings, can't find anything regarding web filters or page blocking.

I have just discovered Pocket now allows you to sort Pocket Saves into Lists. !! Hurrah and thank you so much.

However, it would be SO HELPFUL if it was possible to sort the Lists alphabetically, as I now have so many it is difficult to find a particular List.

I realise this may be a development, but just thought I would check.

Also - I am not sure many people have realised you have added this ability to Pocket, so maybe you could advertise it more. I beleive a lot of people would prefer to use Firefox for saving Collections instead of other providers, but it was so confusing to use it before you added this capability. Thank you

I recently updated Firefox and now I'm getting a noticeable stutter when playing back videos. I used to have this issue when I first got my steam deck so I installed a flatpak ffmpeg-full which fixed the issue completely but a recent update I installed has brought the issue back. I uninstalled and reinstalled the flatpak and restarted my device but the issue persists.

Hi Team

I am fan of Mozilla and use ist now for years. I installed the add ons but dont know really what I need to do when content on the site is not displayed. How do I know what I need to deactivate, set or change to see the content? Do you have any trainings or explanatory maerial/links?

Thanks Aylin

For some time I have been unable to open banking and medical portal websites. I have to use Google for these sites. Please help with any setting issues or whatever is needed to get this working again.

This is more of a suggestion than a question, unless there is a hidden feature that I was not able to locate.

I know that the Master password helps to make sure that my password is safe. It would be also be nice if the next release will prevent to open a website that has a "stay signed in" window.

https://www.terabox.com/main

above site is not opening in Firefox but it is opening in Chrome easily! What is the problem

Wishing to view my own html file in my Ubuntu Linux system I pressed the Alt key which I thought would give me a "File" menu. I could not see one. How do I get it?

Hello, I have an HP laptop 250GB, (sticker saying intel CORE i5 inside) that is now practically un-usable, virtually every action gets a Firefox is not responding, the cursor is slow to respond and keeps dropping and then when a page eventually opens, when I try to use the cursor the page disappears. I am not good with computer terminology and just want to use the basics. After approx 2 years from purchase and the slowness, I went back to an old laptop at the beginning of 2020 which I have very little trouble with, but it is failing slowly and have been trying to get the newer one going again, but I get so frustrated with the waiting and mostly get nothing done. I don't know what else to add. I gave up paying for service, I am just told it should not be that slow even right from new. I knew that already. My son visited at Christmas and said the processor is running at 100% all the time. Thought it maybe a faulty processor. Ian

No idea if this is happening to anyone else:

When I use Dropbox for web on Firefox on a new Macbook pro, every so often the screen will completely glitch out and you can't really do anything on Dropbox. By glitch out I mean the screen just becomes really shaky, like non stop shaking back and forth and you can't click anything or navigate at all.

Anyone have any idea why this is happening, video here for reference:

link text