Firefox Support Forum

If I Open normal window (not private) then click menubar/3 bar menu (upper right side) and click 'new private window' and then close normal window, it also closed my private window. v121.00

Hi, least night I was using Firefox and all was fine. I closed it as usual. This morning all of my tabs were gone! I still have my bookmarks but the tabs are gone. Is there any way to get them back? I can only assume that this is from the recent update?

Thanks, Steve

Using Firefox to access TDeasyweb banking appears to work thought the login process, however accessing anything on the web site causes the web site to put me back to the login screen. I am running Ubuntu 22 on a desktop and a laptop with Firefox 121 64bit. I have contacted TD regarding this and the solution suggested was to use a difference browser or disable all the extensions and try again. Does anybody know a REAL fix for this?The problem seems to be fixed if the "delete Cookies" extension is disabled

Hi, Is there a possibility to delete the sync data without completely deleting the account? I used Firefox Sync to transfer some passwords and I understood that they are encrypted on the sync server. However, it might be that even the encryption might be broken and attackers could steal my passwords. That´s why I would like to delete the password data on the server (but keep the account).

Is this somehow possible? I didn´t find any article about exactly this topic.

Best regards, Sebastian

I have a new windows 11 install and since adding firefox I get these pop up messages in threes. Please see attached screenshots. I have Eset antivirus and have run malwarebytes too but still they appear! I do not use Mcafee and it is not installed on my pc.

Has anyone got any suggestions please?

Hello all, first time poster here but long time FF user!

Lately, some of IMDB's functionality is broken for me. I can give many examples of odd behaviors but to keep this short, have pasted 2 screenshots of the same section of the homepage (www.imdb.com) to demonstrate the difference. Something is preventing the proper loading of all the elements.

Another odd thing is that i'm unable to click on elements that have properly loaded and are visible. Lastly, i'm unable to play videos!!

None of the above are reproducable when in private browsing mode. I have disabled all my extension in the hopes that one of them could be the culprit to no avail!

Any thoughts on how to approach this issue?

Hello !

I am trying out a Linux (Fedora 39) with enhanced privacy (hardened firefox with the user.js from Arkenfox). My problem is the following : When I quit a video that was in full screen with Esc. the inner window dedicated to the webpage resizes to a smaller one such as the one seen in the screenshot.

I fixed that by going into troubleshoot mode and the window went back to its original size and then reactivated my extensions but the same problem appeared when following the process aforementioned.

Any idea what could be causing this ?

Best regards,

I have the profile folder of loginjson, loginbackupsjson and key4

what am i supposed to do to recover my deleted passwords

please give me the steps on what i need to do with these files

Firefox crashed, Reinstalled it v121.0.1 Win Pro 10 (x64)

Although Extenions are reinstalled, I cannot find any way to get them into a toolbar now, (Using the Drag - Drop - Shift method)

There is supposed to be a "Gear alongside each extension" so that can be chosen, but no gear which works now.

Very frustrating as cannot properly access these extensions now.

Some time ago, I found the way to inser these Extensions (Addons) into the Toolbar, but cannot remember how I did it.

The Extensions show they are installed and "working" but it's rather useless nmot being able to get the shortcuts for each onto the Navigation Toolbar.

Appreciate help - Thank you.

I set up a new installation of Firefox on a different computer and sync'd my account to it. This resulted in losing all of the multi-account container settings on my primary computer. Is there a way to restore these settings? I do have another computer that I have not used since syncing the new one, if that helps.

What could I have done differently to avoid this (possibly on my new device)? Thanks

When I open the Microsoft Teams URL in Firefox (https://teams.microsoft.com) it always goes to the login screen for a former employer. When I open the URL in Chrome or Edge it goes to the generic Teams site where I can participate as a guest. I am reasonably confident the connection is residue from when I used Firefox to participate in Teams meetings as an employee, but the connection is preventing me from participating in Teams meetings with potential new employers. I've deleted cookies for both the employer and the third-party two-factor authentication tool (OKTA), but I can't seem to kill it. The reason I think this is a Firefox issue rather than a Microsoft issue is that I never used Teams with Chrome or Edge and they do not have this spurious connection. Any suggestions? Thanks!

for years I use cbs6wrgb in albany for news, as of recently when I go to this site it loads the page and then goes blank. No error message I can access this site on other browsers

Trying to access my email account at Comcast, but recently (last few months) when signing in I get a blank page with the following message:

Firefox prevented this page from automatically redirecting to another page.

Followed by a link that says" Allow"

How can I correct this without having to "allow" each time?

thank you.

Doug

Hello,

I recently purchased a VPN for my laptop. I bought a designated IP address set to Toronto, Canada. However, Firefox shows my location in Japan.

In my communications with VPN server they believe since whatsmyipaddress shows me where my VPN says it should, but FF shows me in Japan, the problem may be a leak at your end. When I created this account today and set my country to Canada (as suggested by PIA), closed everything and rebooted my computer I had hoped to see Canada (en) when I began a search. However, it still shows Japan.

I value my privacy on all devices and turning off location is the first thing I do. I'm now wondering if FF is getting this location from Windows.

Any assistance is most appreciated. Thank you,

I need detail instructions please on how to recover my deleted passwords with the loginsbackupsjson the key4 and loginsjson

if you are not going to respond with detail instruction then do not respond at all

I need step by step instruction on what i do

please for 1 moment realize your not talking to a fellow expert or an intermediate competant person in this field

you are talking to a 100% novice i need detail instruction

for example

step 1 open profile folder step 2 right click blank step3 create new file step 4

this is what i need i need detail instruction and i dont understand why i have to repeat my self mutliple times

I have an extension called Gesturefy that allows you to use mouse gestures to do things like navigate through tabs, perform searches, etc. The problem is that on Mozilla pages, these gestures are not allowed for security reasons, as the developer explains: "Gesturefy does not work on Mozilla related pages like addons.mozilla.org, internal pages like about:addons or other add-on option pages (e.g. moz-extension://*). This is because Firefox restricts add-ons from accessing these pages for security reasons."

Is it possible to disable these restrictions for this specific extension or in general?

I am using Firefox on a new PC. Whenever I type something into the address bar, all results appear under a small Firefox Suggest header, even though Firefox Suggest is not available to me in the United Kingdom. I believe it is possible to remove this header through about:config, and I did so on my old PC shortly after FIrefox Suggest was released in 2021, although I have long forgotten how to do this for obvious reasons. Could somebody please explain how this header can once again be removed, or is it a permanent feature? Thank you in advance.

Firefox periodically says I am "forbidden" to enter my Kaiser website (KP.org). I know what Mozilla recommends as a fix, which is to clear data and cookies. But this creates more problems because I have to re-enter passwords and other settings. This is a problem Mozilla's website reports has been occurring for YEARS! Why can't Mozilla/Firefox fix this? Please tell me there is a better way to fix this problem.

David Karp dkarpcal@gmail.com or cloverdavid@gmail.com

There is a problem logging into Disqus. (disqus.com and disquscdn.com)

This is affecting Linux and Windows installations.

Page I'm having problems at www.lawyersgunsmoneyblog.com

I have used the troubleshooting mode and caches have been cleared and all extension disabled with no luck.

Other browsers are functional. The log in doesn't appear at all: