Firefox Support Forum

This is my story. Digital affairs are serious problems for a marriage, although sometimes, they are also a symptom of underlying problems. Either way, you may quickly end up needing a divorce lawyer’s assistance if you do not put a fast halt to what is happening. Previously, traditional notions of infidelity required an actual physical relationship between an unfaithful spouse and their romantic partner. Thanks to the chxhack @gmailcom who helped me to dig into the communications of my husband platforms like his phone and social media, that i discovered that he was hacking extra affair and i got all the records of the communications and i was able to save my marriage. therefore if you are experiencing such worries get intouch with above. thank you.

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

When playing music on music.youtube.com, if I navigate away from the tab, by either moving to a different tab or opening a different application the music pauses. This happens consistently with two different Firefox profiles.

I admittedly have a quite a few plugins installed, so I tested this in a private window and this issue does not occur.

I attempted disabling the obvious plugins UBlock, 'I don't care about cookies', and Tampermonkey without any success. I also tried using a different user-agent without any success.

edit: removed erroneous error information

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for varying periods, then reconnects, only to disconnect again almost immediately. Gmail will not let me open another account from within the current account. This does not happen on my Android phone where Gmail works properly. Neither does it happen when I run Gmail through Edge on my desktop. Hence I presume it results from an interaction between Firefox100.0 and Gmail. My wife has exactly the same problem using her Microsoft Surface Laptop under W10 since this latest update.

My picture-in-picture remains in full screen, even if I double click with my mouse. When I click the ESC button it just closes completely. I have restarted both Firefox and my computer, but I keep getting the same problem. Not just in YouTube either, also on other websites.

I was getting an unspecified bug with Mozilla VPN that wouldn't let me launch it, update it, or sign out of it. I decided to uninstall and reinstall it. Uninstalling the VPN required me to close out of Firefox. I did so. When I relaunched it after the uninstall so I could go download the new VPN files, Firefox was still displaying the tab titles but nothing else, not even the urls of the pages. The entire browser was completely blank except for the tabs. No other pages are accessible either. I tried restarting the computer. It didn't work. I tried uninstalling Firefox, restarting the computer, and reinstalling Firefox. It didn't work. I tried a clean reinstall where I deleted every scrap of leftover data I could find. It didn't work. I got a VCRUNTIME140_1.DLL error during an install attempt, which I attempted to fix by updating Visual Studio as outlined here https://support.mozilla.org/en-US/questions/1352013 and that didn't fix it either.

I cannot open OneDrive with Firefox. I tested Safari and Chrome to see if they have the same problem. They both were able to open OneDrive. The only Firefox extensions I have are Adblocker Ultimate and Print Friendly & PDF.

I got mad at a website that wouldn't let me right click menu to save pictures, so I stubbornly saved them via less efficient means, in the process I picked up the Long Screenshot extension and this had an error shortly before or after I had an issue with Lightshot not appearing, other extensions did not appear either when I added them during this time period, but now these all appear with the exception of Lightshot, which gets deleted and reinstalled only to not appear, that of course being the problem, though I will also say that a right click menu not being there is like reaching onto my computer and pulling my finger away, sites that do that should be given the cold shoulder somehow, at least.

Unable to complete backup of firefox profile because of over-length file names in storage sub-directory. Is is ok to simply delete one or more file names which are old URL's and no longer required? Clear History All doesn't clean them out. (Firefox 101.0.1 (64-bit) on WIndows 10) thanks

I have Win 11 pro, Computer is new.

I believe after installing a windows update this week KB5018427, There is no sound on Firefox. (was working fine before).

Other browser like Chrome and Opera are fine.

I have cleared cache, reset firefox and the usual troubleshooting (including if the tab is on mute).

All sound drivers are up to date.

Can anyone help?

Clicking on the spacebar, does not produce a space between words, when typing text. I'm using a Mac Mini M1, on macOS Monterey (V 12.4), along with a Logitech MX Keys for Mac keyboard.

This happens randomly, for instance, on this very message. I previously posted a question regarding another problem that I came across with the same hardware and Firefox.

I found the solution to that problem by disabling an Extension in Firefox, however, I can't begin to think where to look for what setting, that may be causing my current problem.

The video's play fine, but when I click off the browser into another app, the video begins to lag and stutter.

I've tried to mess with the Performance settings to no avail - also disabled extensions with the same result.

I am on the latest firefox version. When I copy and paste or type something into the url bar firefox just crash closes. In both my on-screen keyboard and physical keyboard. Even during multiple submits there is nothing in here -> Roaming\Mozilla\Firefox\Crash Reports\submitted Even this is in troubleshooting mode with same results. I captured the details during the crash. So don't know if it means anything. I have disabled all security controls and still the same results. This also happens with Google Chrome. Edge, Opera, Brave have no problems. I can click on links to open up sites.

AdapterDeviceID: 0x0412 AdapterDriverVersion: 20.19.15.4835 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: langpack-en-CA%40firefox.mozilla.org:105.0.3buildid20221007.134813,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:105.2.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,amazon%40search.mozilla.org:1.9,ebay%40search.mozilla.org:1.3 AvailablePageFile: 4988145664 AvailablePhysicalMemory: 4535050240 AvailableVirtualMemory: 138522555404288 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221007134813 CPUMicrocodeVersion: 0x27 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1666248630 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1666058670 LauncherProcessState: 0 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eOppBrowser.dll","eplgBrowser.dll"],"Microsoft Corporation":["Windows.ApplicationModel.Store.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["certca.dll","certenroll.dll","wups.dll","wuapi.dll","Windows.Web.Http.dll","ondemandconnroutehelper.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","mskeyprotect.dll","ncryptsslp.dll","mlang.dll","explorerframe.dll","webservices.dll","Windows.Web.dll","twinapi.dll","vaultcli.dll","Windows.Globalization.dll","Windows.Security.Integrity.dll","CryptoWinRT.dll","msxml6.dll","BCP47mrm.dll","Windows.StateRepositoryPS.dll","wsock32.dll","dataexchange.dll","Bcp47Langs.dll","ktmw32.dll","winmm.dll","container.dll","daxexec.dll","Windows.Security.Authentication.Web.Core.dll","wininet.dll","OneCoreCommonProxyStub.dll","windows.staterepositorycore.dll","icm32.dll","directmanipulation.dll","iertutil.dll","urlmon.dll","wscapi.dll","FWPUCLNT.DLL","rasadhlp.dll","srvcli.dll","dbgcore.dll","npmproxy.dll","fltLib.dll","winhttp.dll","version.dll","webauthn.dll","dsparse.dll","cabinet.dll","capauthz.dll","DWrite.dll","Windows.UI.Immersive.dll","InputHost.dll","Windows.UI.dll","textinputframework.dll","MMDevAPI.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","cryptnet.dll","winnsi.dll","usermgrproxy.dll","AppXDeploymentClient.dll","ColorAdapterClient.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","avrt.dll","wshbth.dll","usermgrcli.dll","taskschd.dll","netprofm.dll","nlaapi.dll","msimg32.dll","propsys.dll","d3d11.dll","WinTypes.dll","wtsapi32.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","dbghelp.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","fwbase.dll","firewallapi.dll","profext.dll","schannel.dll","rsaenh.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","dpapi.dll","winsta.dll","umpdc.dll","powrprof.dll","sspicli.dll","userenv.dll","profapi.dll","ucrtbase.dll","cfgmgr32.dll","crypt32.dll","win32u.dll","KERNELBASE.dll","gdi32full.dll","msvcp_win.dll","wintrust.dll","bcryptPrimitives.dll","bcrypt.dll","ws2_32.dll","Wldap32.dll","oleaut32.dll","imagehlp.dll","rpcrt4.dll","kernel32.dll","shell32.dll","SHCore.dll","imm32.dll","shlwapi.dll","nsi.dll","sechost.dll","clbcatq.dll","setupapi.dll","psapi.dll","msctf.dll","gdi32.dll","ole32.dll","combase.dll","user32.dll","msvcrt.dll","advapi32.dll","ntdll.dll","wups.dll","srvcli.dll","NETAPI32.DLL","kbdus.dll","resourcepolicyclient.dll","wkscli.dll","NETUTILS.DLL"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"QFX Software Corporation":["KeyScramblerIE.DLL"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 0 StartupTime: 1666248620 SubmittedFrom: Client SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20221007134813","version":"105.0.3","vendor":"Mozilla","displayVersion":"105.0.3","platformVersion":"105.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":"mozilla-MSIX","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"winPackageFamilyName":"Mozilla.Firefox_n80bbvh6b1yt2","sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-AU"],"availableLocales":["en-CA","en-US"],"appLocales":["en-US","en-CA"],"systemLocales":["en-AU"],"regionalPrefsLocales":["en-AU"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"AU","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"media.gmp-gmpopenh264.lastInstallStart":1666246519,"media.gmp-gmpopenh264.lastDownload":1666246521,"media.gmp-gmpopenh264.lastUpdate":1666246521,"media.gmp-manager.lastCheck":1666246519,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19285,"firstUseDate":19285},"addons":{"activeAddons":{"langpack-en-CA@firefox.mozilla.org":{"version":"105.0.3buildid20221007.134813","scope":1,"type":"locale","updateDay":19285,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Language pack for Firefox for en-CA","name":"English (CA) Language Pack","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19285,"signedState":2},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19285,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19285},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19285,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19285},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19285,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19285},"webcompat@mozilla.org":{"version":"105.2.0","scope":1,"type":"extension","updateDay":19285,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19285}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19285,"updateDay":19285},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2449.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"task-continuity-sync-after-tab-change-rollout-40":{"branch":"sync-after-tab","type":"nimbus-nimbus","enrollmentId":"e682f230-a937-40b9-85d8-916127416814"},"tcp-rollout-phase-iii-tcp-on-by-default-for-50-existing-release-profiles":{"branch":"control","type":"nimbus-nimbus","enrollmentId":"8134301d-46e9-4948-97d6-a3c617c67e66"}}} Throttleable: 1 TotalPageFile: 18135060480 TotalPhysicalMemory: 17061318656 TotalVirtualMemory: 140737488224256 URL: about:home UptimeTS: 101.83258 Vendor: Mozilla Version: 105.0.3 WindowsPackageFamilyName: Mozilla.Firefox_n80bbvh6b1yt2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello, I'm using Firefox 100.0.2 (OS: Ubuntu 20.04). It is not possible to manage if/when firefox updates are installed. In the options-section, there are some information about the current version number, however no chance to configure anything update-related. Updates just happens automatically and interrupt current sessions, leading to spontaneous (and surprising) dysfunction of the opened browser. That's very annoying in case of video conferencing, for example, because it is not possible to open any new tab or windows, always the note there "you have to restart firefox now" - in practice, just like a crashing error. And, the suggested restart does not re-open the current opened tabs/URLs!

Furthermore, within some updates, my language settings get lost, so it turns to English language automatically and I always must add my language packet manually again and again. Thats really annoying and maybe completely disruptive for people that are not able to read in English!

Is there any chance to come over this? Otherwise I guess I must leave using firefox as browser, however this would be not the aim I actually follow. Thx!

Please fix the abovementioned problems,make a browser bit faster,improve the consistancy of the browser so that it will stop crushing.Please make it stop alternating or change mail pages.

Hello

I have just updated firefox 103.0 64bits on my pc windows 10. And bigs bugs : all web pages became huge zoomed at around 150 - 160% !

I managed to fix the huge zoom problem by installing this firefox extension : https://addons.mozilla.org/fr/firefox/addon/zoom-page-we/?utm_content=addons-manager-reviews-link&utm_medium=firefox-browser&utm_source=firefox-browser

and setting all web pages to 90% zoom with it. But this is not a solution because firefox has to fix this bug since this update! :(

And the toolbar has become much higher, which decreases my screen height, it was better before! :( See my screenshot where i circled in red the height of the toolbar which has become higher! :(

even the tab bar has become higher! :( i managed to reduce it a little in height thanks to a code that i inserted in the file userChrome.css ,but the result is not beautiful : the texts are too flush with the line ( see my screenshot where i circled in blue the tab bar that i reduced with code in userChrome.css )

Recently I started a new job and received a laptop, so I've been setting up the laptop with all my stuff, including Firefox. At first I used Firefox's account sync feature, but it doesn't sync everything - my extensions' settings (not the extensions I have but what their settings are), my toolbar customization, all the sites I'm logged into, and maybe some other things are not sync'd. So instead I tried a different solution which has worked for me before - copying my profile folder on my PC and pasting it into the laptop. This mostly works, except suddenly Firefox warns that a lot of my company's websites are a potential security risk with the error code SEC_ERROR_UNKNOWN_ISSUER. I can get past this, but the real problem is some of these websites - namely GitHub - don't load any CSS anymore. I can access the site but it's ugly. Normal GitHub works, only my company's GitHub (which has a different URL) doesn't.

If I switch back to the other profile, it works. But I'd really like to avoid having to manually sync up my extension settings and other things. Is there any other way to resolve this? Thanks.

Hi, since update 106.0.2 I'm not able to update installed addons. It's just telling me that there would be no updates. Checking the console I see "addons.update-checker WARN HTTP Request failed for an unknown reason". I also tried it in troubleshoot mode. It's the same error. Does anyone have an idea?

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used.' Can you help me resolve this problem?