Showing questions tagged:

How do I turn off catcha every time I log in

When I login to Google, I'm usually asked to do more than 1 catcha. Sometimes, they continue until I can't do any more and use Google Chrome. I have poor eyesight, and … (read more)

When I login to Google, I'm usually asked to do more than 1 catcha. Sometimes, they continue until I can't do any more and use Google Chrome. I have poor eyesight, and this is getting very annoying.

Solved 1 60

Inquiry regarding integration of local LLMs (Ollama/LM Studio) into the Mozilla ecosystem

Hi Mozilla Community, With the rapid growth of local AI, I am interested in how we can better utilize local models—specifically via tools like Ollama or LM Studio—within … (read more)

Hi Mozilla Community,

With the rapid growth of local AI, I am interested in how we can better utilize local models—specifically via tools like Ollama or LM Studio—within the Mozilla ecosystem.

Given Mozilla's core commitment to privacy and user agency, using local LLMs seems like a perfect fit for:

Privacy-preserving browser assistants: Using Firefox extensions to interact with local endpoints (e.g., localhost:11434 for Ollama). Local content analysis: Summarizing or analyzing web pages without sending sensitive data to third-party cloud providers. WebGPU research: Exploring how local inference can be integrated more deeply into the browser experience. Are there any ongoing projects or planned features that would allow users to connect their local AI endpoints to Firefox? Or is there a recommended community-driven way to implement this via extensions?

I would love to hear your thoughts on this direction.

Solved 1 80

My bookmarks disappeared and I'm unable to get them back or add them back manually.

When I opened my Firefox browser this morning, all of my bookmarks were gone, the ones in the bookmark menu and the ones on the toolbar. I am unable to get any bookmark… (read more)

When I opened my Firefox browser this morning, all of my bookmarks were gone, the ones in the bookmark menu and the ones on the toolbar. I am unable to get any bookmark to save.

Solved 1 50

Keep tab groups open?

I love the new tab groups in vertical tabs . . . but is there a way to keep them open upon quit so I don't have to reopen groups every time I launch FF?

Solved Archived 1 348

Nord Pass?

I am using Dashlane for password protection. I have purchased The Nord VPN and now Nord wants to install NordPass seemingly for password protection. I don't want that so … (read more)

I am using Dashlane for password protection. I have purchased The Nord VPN and now Nord wants to install NordPass seemingly for password protection. I don't want that so what do I do now?

Locked Archived 1 260

Syncing tabs isn't working

I use an iMac (2019) and MacBook (2015) but my tabs aren't syncing between the two. I've refreshed the syncing a few times but the MacBook is still showing two lots of t… (read more)

I use an iMac (2019) and MacBook (2015) but my tabs aren't syncing between the two.

I've refreshed the syncing a few times but the MacBook is still showing two lots of tabs for the iMac, and both of them are showing pages that are no longer open.

I'd really like to be able to move between the two so if anyone has any suggestions on how to get FireFox to sync, I'd be really grateful. :-)

Locked Archived 1 140

How do I request a refund my Mas runs ios 12.7 and i cannot download VPN

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. R… (read more)

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

Solved 1 60

since updating I am no longer receiving billing notifications from my utilities i.e. water, elec, gas

Since updating to 152.0.3 I am no longer receiving bills from my water company; electric company and natural gas company as well as the payment confirmation emails from t… (read more)

Since updating to 152.0.3 I am no longer receiving bills from my water company; electric company and natural gas company as well as the payment confirmation emails from these companies. I've checked my spam filters (I use earthlink.net) and blocked sender addresses and they are not on these lists, in fact they are in my contact/address book. I've called the utilities and they have confirmed that the email bill was sent to my email address

I am receiving all other emails that I know of. It seems to be website generated em.ails?

I am using Mac OS 12.7.6

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Firefox on MacOS Tahoe "freezes" after closing and re-opening my laptop

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen… (read more)

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

  • It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
  • I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
  • The bug still happens if I'm not focused on the Firefox window but on a different app.
  • The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

  • Updating my OS.
  • Restarting my laptop.
  • Disabling hardware acceleration.
  • Disabling themes and extensions.
  • Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

Solved Archived 1 751

FIXED: Firefox internet access breaks after disconnecting Cisco AnyConnect VPN on macOS (Other browsers work)

Issue Summary: When disconnecting from a corporate Cisco AnyConnect VPN on macOS, Firefox completely loses its internet connection and throws network errors. Other browse… (read more)

Issue Summary: When disconnecting from a corporate Cisco AnyConnect VPN on macOS, Firefox completely loses its internet connection and throws network errors. Other browsers (Chrome, Safari, Edge) continue working perfectly on the home network. Standard troubleshooting steps—like clearing Firefox's DNS cache, changing proxy settings to "No Proxy", turning off DNS over HTTPS (DoH), and flushing system DNS—do not resolve the issue.

Root Cause: Cisco AnyConnect locks low-level socket configurations and routing rules within the active Firefox user profile (prefs.js). Even after the VPN is disconnected, Firefox remains bound to the dead corporate pipeline, a behavior that standard settings menus cannot override.

Proven Solution: The only way to clear the corrupt VPN socket locks is to completely reset the internal profile architecture:Open Firefox, type about:support into the address bar, and press Enter.Look at the top right of the page and click the "Refresh Firefox..." button. Accept the prompt. Firefox will close, securely back up your bookmarks/passwords, generate a fresh profile, and restart.Internet access will instantly return to normal. (Note: You will just need to reinstall your extensions afterward).

Solved 1 70

Firefox Backup is currently available to users on Windows 10, Windows 11 and Linux. Not Mac

I’m using windows 11 and macOS Tahoe . The back up feature works in windows as advertised. When I came to the mac I searched in vain for the settings. I asked the AI chat… (read more)

I’m using windows 11 and macOS Tahoe . The back up feature works in windows as advertised. When I came to the mac I searched in vain for the settings. I asked the AI chat bot were the settings are. There are none. I note on your web page you don’t support the mac and provide no information when this new feature will be available. This is a setback I strongly feel you should offer all features across all platforms. The browser marked is competitive and Firefox needs all the features to make Firefox stand out from all the others.

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