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  • Archived

How do I find a problem on the Support Page that I reported yesterday?

I posted a problem yesterday and received an email from Mozilla Support asking me for information. I have NO IDEA how to find my original support problem to add comments … (read more)

I posted a problem yesterday and received an email from Mozilla Support asking me for information. I have NO IDEA how to find my original support problem to add comments - PLEASE let me know HOW to answer the Mozilla Support email (other than this way). Here is what I got in the email:

"I can replicate the issue in 105.0.3 and see that it works in Chrome. see screenshot What version of macOS? What version of Firefox are you running?"

My answers are: macOS Monterey 12.6 (put on a few days ago - upgrade from Big Sur) 105.0.3 (64 bit) - which is marked "Up to date"

So, I have the latest operating system for my MacBook AIr and the latest Firefox Browser and the display issue still exists.

Asked by HealthNut01 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Increased safety risk on any page

With version 105.0.3 (32-Bit) I have only trouble. Sorry to say, but most pages are not working. So I will probably now change to Chrome. Because I need a browser working… (read more)

With version 105.0.3 (32-Bit) I have only trouble. Sorry to say, but most pages are not working. So I will probably now change to Chrome. Because I need a browser working and not 80% of addresses not. I don't understand the newer philosophie. I was enthusiastic Firefox user. But this year each version has more problems for me, using Windows 10. Each page I open I get "Increased safety risk". And that could not the world of security of today. I think Banks, Insurance and Healthcare don't have insecure pages without acitve signatures. But Firefox says this every time to all pages.

Have a good time, Gilbert

Attached see a screenshot of a bank landing page...

Asked by gilbert.stein 1 year ago

Answered by gilbert.stein 1 year ago

  • Archived

Automatic placement of unwanted shortcuts by Foxfire browser when opened will cause a phishing crash.

'Tell me how to stop the installation of unwanted shortcuts .' I was on the computer and I discovered a new shortcut had been placed on my Foxfire browser opening page.… (read more)

'Tell me how to stop the installation of unwanted shortcuts .' I was on the computer and I discovered a new shortcut had been placed on my Foxfire browser opening page. I did not place it there so I opened it up. It took over my computer. A supposed "Apple Security Alert" came up wanting me to call a number. It cautioned me about trying to shut down or restart.

I checked with Apple to discover that no such warning was issued.  The alert said not to try to restart my Mac mini as lost files and data could result and harm to my computer.  I took a chance and unplugged my computer, turned it back on and selected my profile not the "guest" opening.  I enter my password, it started up, I opened Foxfire browser and the thing locked up again.  I went through the process again but this time before opening further I selected a restart.  Went finished I was able to open Firefox and found the shortcut that was the guily party.  It was Titled - clownfish-app-nx84d with a URL https://clownfish-app-nx84d with what appeared a million ofter letters to long to get.  I went to the browser settings to play with the shortcut functions but to no avail.  Surely there is some way to only allow for personally programed  shortcuts and no auto placement by the browser.  Email me at eugenebowden01@gmail.com if someone has an answer.

Asked by E Bowden 1 year ago

Last reply by Dropa 1 year ago

  • Solved
  • Archived

Reporting the second session quirk/corruption in the past 4 days

On 10/16 I reported here a corrupt session file that broke Firefox. Finally resolved for the most part. Firefox sync sessions? Today, I launched Firefox 106, and all … (read more)

On 10/16 I reported here a corrupt session file that broke Firefox. Finally resolved for the most part.

Firefox sync sessions?

Today, I launched Firefox 106, and all my pinned tabs were missing, on several differently customized profiles with the same session.

I reverted back to Firefox 105.03, and the pinned tabs on all those tested profiles reappeared.

Can somebody check this out? It may be a coincidence, but this is too close for comfort.

Asked by noel_envode 1 year ago

Answered by noel_envode 1 year ago

  • Archived

Touchpad gestures very clunky

This can't be described over words, they work but only sometimes they're just...... not working as intended , not responding at times and just...... refer to this unliste… (read more)

This can't be described over words, they work but only sometimes they're just...... not working as intended , not responding at times and just...... refer to this unlisted YouTube video I uploaded, linked here

Asked by abdelrahman.a.safwat 1 year ago

Last reply by abdelrahman.a.safwat 1 year ago

  • Archived

Tabs crashing

About two weeks ago multipel tabs started crashing nin Firefox 105. If I close then re-open Firefox everything worked fine for a minute or two, then the tabs crashed agai… (read more)

About two weeks ago multipel tabs started crashing nin Firefox 105. If I close then re-open Firefox everything worked fine for a minute or two, then the tabs crashed again. Clicking on the restore tab button had no effect. A few days later, this stopped happening and everything seemed OK, then there was another Firefox upgrade and the whole thing started again. I've had Firefox for about fifteen years and don't want to move to another browser, but I can't keep switching it on and off like this, it's annoying and a waste of time. I've had to start using Edge, where this problem doesn't exist. I've tried various solutions but nothing seems to work. The only thing that may explain it is that I've noticed in Task manager that the Ethernet throughput is far too high - the leaks go through the top limit. Can anybody help? I'd be very grateful to be able to use Firefox again.

Asked by Tommo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

cyclical freezing of the image while watching videos

Hello, recently i've bought a new microsoft surface studio laptop and i noticed that when i am watching something on youtube, netflix or any other platform the video (so… (read more)

Hello,

recently i've bought a new microsoft surface studio laptop and i noticed that when i am watching something on youtube, netflix or any other platform the video (sound is ok) is freezing after 9-10 sec of watching. I checked my componetns, temperatures, but then i tried another browser - google chrome. It worked smoothly. I use firefox since 2013 and i love it, but now I am considering switching to a different browser, because something is wrong here and it's not a hardware problem but rather a software issue, which is obviously firefox here... I am open for any advices on how to fix this freezing problem and just to be clear: i really don't want to change my browser... i like it :(

Best Regards Micheal

Asked by miczka1200 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Does Firefox/Mozilla honestly not care that their latest update is locking up and do not want to recieve any feedback about their issues from the people they want to purchess/donate money from

That the firefox auto-downloads cause browser/computer issues effecting usability until you install them is bad enough, but today's automatic download once installed has … (read more)

That the firefox auto-downloads cause browser/computer issues effecting usability until you install them is bad enough, but today's automatic download once installed has repeatedly locked up the browser and apparently there is no interest on mozilla's part to hear said feedback? Or is there actually some way to actually report a bug in a firefox update to firefox/mozilla?

Asked by Wildcatter1963 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

dom.forms.autocomplete.formautofill enables again after closing Firefox

Hello, I am disabling dom.forms.autocomplete.formautofill but when I close Firefox and restart it, it's enabled again. I did a refresh but it still stays enabled. Is that… (read more)

Hello, I am disabling dom.forms.autocomplete.formautofill but when I close Firefox and restart it, it's enabled again. I did a refresh but it still stays enabled. Is that setting in effect only for current session? Thanks

Asked by kevin1a 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla Firefox failing as a browser on many levels. I find myself having to switch to safari or chrome to complete transactions.

bold textMozilla Firefox failing as a browser on many levels. It's been my default browser for years. I am now having to switch to safari or chrome to complete transactio… (read more)

bold textMozilla Firefox failing as a browser on many levels. It's been my default browser for years. I am now having to switch to safari or chrome to complete transactions & for basic utilization of websites where there was not a problem before.

Firefox 105.0.3 MacOs Monterey Version 12.6

Asked by josleed 1 year ago

Last reply by josleed 1 year ago

  • Archived

All keyboard shortcuts stop working in Firefox

Hello, since the last update to 105.0.3 I've been having bugs with my keyboard. For unknown reasons, in the middle of nowhere, Firefox can just stop registering any keybo… (read more)

Hello, since the last update to 105.0.3 I've been having bugs with my keyboard. For unknown reasons, in the middle of nowhere, Firefox can just stop registering any keyboard shortcuts, like Ctrl+A, Alt+Shift when I try to change my keyboard layout and so on. Relaunching Firefox temporary solves the problem until after undetermined period of time it happens again. I didn't have this bug before, I haven't changed my system settings nor Firefox settings recently, so I don't know what might be causing it

Asked by Waffleur 1 year ago

Last reply by Waffleur 1 year ago

  • Archived

Unable to load certain websites even when bookmarked.

I'm hoping you can assist me with the following issue. Unable to access NCAA Football or CBS Sports websites even when the website is bookmarked and/or listed as an ex… (read more)

I'm hoping you can assist me with the following issue. Unable to access NCAA Football or CBS Sports websites even when the website is bookmarked and/or listed as an exception in my Firefox settings (CBS Sports). Please explain why the exception list and bookmarking websites no longer allows me to access these sites. This is a recent issue.

This issue has become a nuisance and unfortunately as much as I trust Firefox (I actually donate monthly) I may have to start using a different web browser such as Microsoft Edge if this issue cannot be resolved.

Thank you in advance for you help.

Sincerely, Mary

Asked by marvelousmary 1 year ago

Last reply by cor-el 1 year ago

  • Archived

medicare.gov will not log me in

For the last 2 weeks I have been trying to log into my medicare.gov account and firefox will not load. After I click "log in" it comes back with " can't process your req… (read more)

For the last 2 weeks I have been trying to log into my medicare.gov account and firefox will not load. After I click "log in" it comes back with " can't process your request at this time" tried different computer and it still does the same.. Tried chrome and it works with NO problems. Why is firefox blocking the site???

Asked by v 1 year ago

Last reply by hdog2 1 year ago

  • Archived

Firefox Password Fill-In stopped working.

Its very simple, I have a bunch of Saved Log in and Passwords saved in the place I'm supposed to save it. Starting yesterday for some reason Firefox stopped doing the Fil… (read more)

Its very simple, I have a bunch of Saved Log in and Passwords saved in the place I'm supposed to save it. Starting yesterday for some reason Firefox stopped doing the Fill-in part. I've check all my info and its all still in there it just isn't getting from there to my Log In screens like it should? And to cut out this needless babble, it is NOT my computer! Cause guess what, I also have Chrome and my saved password function works just fine with them. Which is why I have both, it must be a really funny Business Lunch where you and Google flip a coin to see who is going to play dumb this week.

Asked by Angie M 1 year ago

Last reply by cor-el 1 year ago