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  • Archived

Firefox 56.0

I always was a fan of firefox 56.0. When ever the updates are available I decline. I got it before and had to redo some stuff the way I like it. I have heard others compl… (read more)

I always was a fan of firefox 56.0. When ever the updates are available I decline. I got it before and had to redo some stuff the way I like it. I have heard others complain about these problems and now youtube is all messed up. Where I have my tabs there is some discoloration and the tabs are missing a lot of sites I had in them, I guess my computer did the latest update. How can I go back to FF 56.0?

Asked by Frank 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Lost Tabs after multiple system freezes, forced shutdowns and crashes.

Hello, I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually hap… (read more)

Hello,

I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually happens, this has occurred at a time when I'm running to meet a critical deadline.

I've tried going to history, but the "recently closed tabs" option was greyed out:-( I've tried searching for other solutions, but cannot fine any that fit my situation. I'm not an IT expert - I know my way around what I need to use (i.e. professional worker), so clear & simple explanation would be much appreciated.

Can I recover the lost tabs from backed up data or a previous system image? My system is Windows 7, and I'm currently running Firefox version 115.0.2. All suggestions welcome!

Thanking you in anticipation off prompt assistance, MLH

Asked by PoodleFamily 2 years ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to stop annoying message

I am running Windows 7 (and will not downgrade to one of the newer versions). Firefox has stopped supporting Windows 7 with version 115, which I am currently running. How… (read more)

I am running Windows 7 (and will not downgrade to one of the newer versions). Firefox has stopped supporting Windows 7 with version 115, which I am currently running. However, I get a pop-up message each time I launch Firefox asking if I want to download the latest version (which cannot be installed).

Is there some way to stop this annoying message from appearing?

Call me old-fashioned, but I miss Netscape...

Asked by groston 1 year ago

Last reply by James (On Leave) 1 year ago

  • Archived

Random crashes

Hello there. Ever since the latest update (to 115.0.2), I've been experiences random crashes. It's only happening with these 2 sites: https://www.mapsofworld.com/ and htt… (read more)

Hello there. Ever since the latest update (to 115.0.2), I've been experiences random crashes. It's only happening with these 2 sites: https://www.mapsofworld.com/ and https://www.buongiorno.sk/ (there may be more but I haven't discovered any others as of yet). I open the sites and FF immediately shuts down. And then, after I restart it, there are no crashes listed in the logs (about:crashes). I've tried everything. Cookies, cache, a "refresh", a fresh install and I've also checked my system and HDD for errors but nothing helped. Any idea what I should do? The problem seems to be on your side, not mine

Asked by holland25 2 years ago

Last reply by holland25 1 year ago

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How to completely wipe data in Firefox

So I was setting up Firefox and accidentally imported data from a different browser than I intended to and I don't know how to remove all the bookmark and auto fill that… (read more)

So I was setting up Firefox and accidentally imported data from a different browser than I intended to and I don't know how to remove all the bookmark and auto fill that I had imported. I have tried deleting the Firefox file in window explorer and it didn't work. Is there anyway to completely wipe Firefox clean?

Asked by Hamman 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Pocket taking over my computer

How do I remove pocket from Firefox? The published solution does not work. When I type "about:config" in the URL, then "pocket," and change the "extensions.pocket.enab… (read more)

How do I remove pocket from Firefox?

The published solution does not work. When I type "about:config" in the URL, then "pocket," and change the "extensions.pocket.enabled" to "false," the pocket page still shows up after I close a session or a screen asking me to sign in to pocket. I am always closing unnecessary pocket related tabs.

As I remember, one time it worked but only for two days and then the some form of the pocket page showed up again.

Restarting Firefox does not change anything. Please advise.

Asked by dougg1 1 year ago

Answered by dougg1 1 year ago

  • Archived

Multiple firefox tabs open at once{as seen in task manager} but only one shows onscreen

Whenever I open FireFox it takes quite a while to load for several months now. I found out in task manager that six or seven browser windows are opening at once with vary… (read more)

Whenever I open FireFox it takes quite a while to load for several months now. I found out in task manager that six or seven browser windows are opening at once with varying amounts of sizes. I can manually close all but three of the smallest tab amounts. I have never had to do this before! What can be done to prevent all but the one tab I want from opening at once. Is this a virus, hijack,or malware problem? I thank you in advance for your attention to this matter.

Thanks Gay Felder

Asked by ajackofall 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox no longer remembers my history is this due to Bitdefender security system?

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link … (read more)

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link I'm on, Firefox remembers this through history saved, why does it reset back to white text? Does it have something to do with bitdefender or bitdefender VPN? Can anyone else test thie out with firefox and bitdefenders full security on? Firefox is set to save everything by the way. Only started happening after installing bitdefender.

Asked by Mangekyo Sharringan 1 year ago

Answered by Mangekyo Sharringan 1 year ago

  • Archived

setting search engine

In settings when I am in security I have Firefox as my default search engine. When I go into the search tab it tells me Bing is. There is a drop down box to change it b… (read more)

In settings when I am in security I have Firefox as my default search engine. When I go into the search tab it tells me Bing is. There is a drop down box to change it but Firefox is not an option. Help I am also unable to get into my xfinity email so please respond to, [removed email from public] Thx

Asked by deb.lynch1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox- ESR for Windows 7: Will I lose features i now have? Will it continue to sync with Win 10 device?

Hello: I'm on Windows 7 on one of my devices, and using Firefox 115.0.2. When I try to update to 115.0.3 the update fails. I'm directed to download the ESR version QUES… (read more)

Hello: I'm on Windows 7 on one of my devices, and using Firefox 115.0.2. When I try to update to 115.0.3 the update fails. I'm directed to download the ESR version

QUESTIONS:

1) Will I lose features, add-ons, extension I now have if I go to the ESR?

2) Will I still be able to sync the Firefox on win7 with Firefox on a windows 10 device?

Thanks ~eliuri

Windows 7 SP1 Firefox 115.0.2

Asked by eliuri 1 year ago

Last reply by James (On Leave) 1 year ago

  • Archived

prompt forced in on 114.0.1 advertising firefox product

DIRECTLY after 114.0.1 update, I get a CONSTANT UNENDING PROMPT telling me all about firefox , ON EACH AND EVERY SEARCH, I am here to find out how to remove this intenti… (read more)

DIRECTLY after 114.0.1 update, I get a CONSTANT UNENDING PROMPT telling me all about firefox , ON EACH AND EVERY SEARCH, I am here to find out how to remove this intentionally annoying, "thing" from MY PC(of course Mozilla couldn't be bothered to tell us they were installing a continuous advertisement for google, and FORCE installing it as search engine). I want this endless advertisement removed, post haste.

Asked by henryjames6 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox place holder icon has been hijacked

I do not know when it happened but I just noticed it today. I have followed all trouble shooting steps; 1. Restart Computer 2. Open in Trouble shooting mode. 3. Uninstal… (read more)

I do not know when it happened but I just noticed it today. I have followed all trouble shooting steps; 1. Restart Computer 2. Open in Trouble shooting mode. 3. Uninstall Firefox. 4 Refresh Firefox. Nothing has worked. I took a screen shot and it is attached. When ever I open a new tab this symbol appears for a few seconds and then changes to the icon of what I am opening, G for google, H for HULU etc. I am worried that it is some type of Malware but none can be found on my system.

Any ideas or help would be greatly appreciated. Windows 7 64 bit all service packages

Asked by Bill 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox 113.0.1 Checksum error installation file

I have downloaded Firefox 113.0.1 for Windows x64 but the file seems to be corrupt. When I check the installation file with 7Zip Test Archive appeared a Warning Message d… (read more)

I have downloaded Firefox 113.0.1 for Windows x64 but the file seems to be corrupt. When I check the installation file with 7Zip Test Archive appeared a Warning Message due to a Checksum error. All others versions of Firefox downloaded can be checked correctly by 7Zip, but this installation file show an error message that I never have received. Is there a problem with the file? Thanks

Asked by enriquespain 2 years ago

Last reply by lexluthermiester 1 year ago

  • Archived

Notice of Microsoft 7 and older going away on my computer

I received notification from Firefox about my Microsoft 7 support going away and I am very concerned about being exposed to hackers and viruses. Can you tell me how to p… (read more)

I received notification from Firefox about my Microsoft 7 support going away and I am very concerned about being exposed to hackers and viruses. Can you tell me how to protect my information through Firefox or if you can see on your side if my data is protected?

Please advise.

L. Noel

Asked by lxnoel1 1 year ago

Last reply by James (On Leave) 1 year ago