Showing questions tagged: Show all questions

Lost Bookmarks

Received an error message Platform version 124.0.2 not compatible min/max version >=124.01.... Solution on Mozilla was to refresh uninstall/ etc. and not remove data;… (read more)

Received an error message Platform version 124.0.2 not compatible min/max version >=124.01.... Solution on Mozilla was to refresh uninstall/ etc. and not remove data; that choice about no removing data didn't come up. now all my bookmarks are gone, and when i tried to restore backup, the latest was oct 2022 and didn't have but a few bookmarks. Can these be pulled from anywhere else?

Asked by cdtcpa 2 months ago

Firefox APPCRASH - Forgotten passwords and form field data

Hey! We have been trying to get to the bottom of this problem in my company, but we ruled out everything else than Firefox itself. Periodically Firefox experiences an AP… (read more)

Hey!

We have been trying to get to the bottom of this problem in my company, but we ruled out everything else than Firefox itself. Periodically Firefox experiences an APPCRASH event for multiple users. It used on a Windows Server 2019 that is used as a Terminal Server. When this APPCRASH occurs even though the profile of the user is there, Firefox creates a brand new profile for the user and all the passwords and form data is lost. Browsing history is lost too, but that is not a problem.

I've included some tracelog in the troubleshooting info field. Does anyone have any direction that I could go towards?

Thank you!

Asked by Duell 2 months ago

Firefox start after troubleshoot mode with annoying success page i can't change.

Dear Community, After I tried to fix a slow browser in troubleshoot mode and reseted firefox, I get each time i start Firefox a success page with the option of restoring… (read more)

Dear Community,

After I tried to fix a slow browser in troubleshoot mode and reseted firefox, I get each time i start Firefox a success page with the option of restoring tabs.

I don't want that, I want my own startpage when i start Firefox, but i tried to get rid of it whiteout success. I enclosed a screenshot of the page i see everytime now.

I hope there is a solution for it to get my startpage back.

Thank you in advance,

Robert

Asked by wjrburg 2 months ago

Can't login to Facebook account on FF since last update, but can on Chrome

Hello! I have two FB accounts, one business and one personal. Since they started their new login procedure (trying to get access to your other devices), I can only log in… (read more)

Hello! I have two FB accounts, one business and one personal. Since they started their new login procedure (trying to get access to your other devices), I can only log into my personal account on FF, because FB gives me other options besides logging in on another device, but on my business account, it doesn't. I work on my computer and refuse to give FB access to my phone because of all the annoying spam and notifications, and because I don't trust them.

I can only login to my business account on Chrome, and I don't trust it either. Is there a setting I need to change on FF to be allowed into this other account?

TIA

Asked by D A 2 months ago

Artefact lines showing when using transformations

I have created a test page here https://dev.danlobo.co.uk/pure-css-coverflow-slider/index.html This seems to render fine in all browsers except firefox. I have even trie… (read more)

I have created a test page here https://dev.danlobo.co.uk/pure-css-coverflow-slider/index.html

This seems to render fine in all browsers except firefox. I have even tried nightly build.

Notice the thin line artefacts when rendering (screen shots attached).

Mac Sonama 14.3.1 Firefox 123.0.1 64bit

I have tried setting fx.webrender.compositor to false as suggested here but this seems to make no difference:

e.g. https://www.reddit.com/r/firefox/comments/sf7l56/using_firefox_on_a_4k_display_causes/

Please can you advise why this happening in firefox only browser?

Asked by info325 2 months ago

Tabs crashing after an unknown period of time

I have a very annoying issue. I am on the Firefox ESR version which is deployed via Intune. I am on the latest 115.9.0 and on Windows 11 22H2 After a certain period of… (read more)

I have a very annoying issue.

I am on the Firefox ESR version which is deployed via Intune. I am on the latest 115.9.0 and on Windows 11 22H2

After a certain period of time (never took note of it sadly) tabs start crashing and keep crashing. The only way to fix this issue is to terminate firefox via task manager and relaunch.

What is the best way to start investigating this and try to understand what is causing the tab crashes.

Asked by Eagles 2 months ago

Firefox closes all tabs when I click on a new link on mail or address icon on mac

I noticed that a couple of times when I click on an external link on a mail or a bookmarked site as icon on my mac, Firefox closes all the tabs and open that link in a ne… (read more)

I noticed that a couple of times when I click on an external link on a mail or a bookmarked site as icon on my mac, Firefox closes all the tabs and open that link in a new window, so I lose all the tabs and address... Sometime I have more than 30 tabs open and i't difficult to reopen all from history. What happen? Why? I can't see also the "restore last session" command into History menu. Can be fix it? Thank you.

Federico

Asked by Federico Imac 2 months ago

gpu trouble

When using the CPU, the browser runs at 144 fps, but if I switch to the GPU, it becomes 60 fps. I tried switching GPUs for firefox in the nvidia control panel and Windows… (read more)

When using the CPU, the browser runs at 144 fps, but if I switch to the GPU, it becomes 60 fps. I tried switching GPUs for firefox in the nvidia control panel and Windows graphics settings - nothing helped. Are there any solutions?

Asked by Arseniy 2 months ago

Firefox my laptop freeze

At random times when i use firefox, my laptop just freezes and i cant interact with anything - i can't close firefox i can't open any other app and more... I tried searc… (read more)

At random times when i use firefox, my laptop just freezes and i cant interact with anything - i can't close firefox i can't open any other app and more...

I tried searching on google and found to turn off graphic acceleration but it didn't help.

Asked by kozindaniel 2 months ago

Memory Leak When I watching serial videos in bilibili.com

Example Video Address is "https://www.bilibili.com/video/BV1LF4m1E7kB". Open the URL and watching 2 or more videos can repeat the problem. The first image shows the memo… (read more)

Example Video Address is "https://www.bilibili.com/video/BV1LF4m1E7kB". Open the URL and watching 2 or more videos can repeat the problem.

The first image shows the memory usage when I first open the video URL. The second image shows the memory usage after I watching some video. The memory usage can be even more as you keep watching.

I can help debug the problem if need. Can any one help? Thanks a lot.

Asked by 815016323 3 months ago

Error 1007 - UK Internet Banking (Lloyds and Halifax)

Since the update on 123.0.1 on 7th March 2024 I am unable to access online banking on either Lloyds or Halifax UK banking. I have tried removing all cookies and then all … (read more)

Since the update on 123.0.1 on 7th March 2024 I am unable to access online banking on either Lloyds or Halifax UK banking. I have tried removing all cookies and then all data and then full refresh of software all to no effect. I can log in to both banks via Edge or Gener8 with no problem hence it must be something to do with the Mozilla update done on 7th March as I last accessed both banks using Firefox on 4th March 2024

Asked by raggus68 2 months ago

Windows 10, Reinstall of Firefox v123, clean profile (appdata and localappdata wipe), constant localhost connections in Process Monitor about:processes="network"

Long time technical, firefox user. One day starting firefox caused the system to slow unacceptably down. No changes before other than a possible background update from v1… (read more)

Long time technical, firefox user. One day starting firefox caused the system to slow unacceptably down. No changes before other than a possible background update from v122. Tried to do a Fresh Firefox v123, but firefox is attempting/constant localhost connections (ports in 40k-65k range) (attached screenshot).

It's on a Windows 10 desktop, uninstalled Firefox v123, manually deleted %appdata%\mozilla and %localappdata%\mozilla, reinstalled firefox, as soon as firefox.exe executes, I get constant localhost connection attempts from the "firefox.exe" process (Process Monitor image attached).

ran about:processes, found it was the "Network" category causing the problem. Permalink to report... https://share.firefox.dev/4972weA

Ran dism, it found no system files had issues. Only firefox has an issue, the system is great without it running.

Is this a bug?

What does firefox use the localhost connection for?

Is there a secondary component that is required by firefox that it is not running on execution that it is looking for?

Asked by firefox_help1 2 months ago

Firefox goes unresponsive for a while when scrolling a certain page

For example this page, https://yle.fi/a/3-11868513 , causes my Firefox to go unresponsive for maybe 10-20 seconds at a time, when scrolling up and down. Windows works fin… (read more)

For example this page, https://yle.fi/a/3-11868513 , causes my Firefox to go unresponsive for maybe 10-20 seconds at a time, when scrolling up and down. Windows works fine. It's not the only one, I have found some other on that same news site, which use the same kind of construct for a page that contains both video and text.

When I open Firefox in troubleshooting mode, page works fine. But in normal mode, even if I disable all my extensions (except search engines), page still hangs.

On the other hand, I haven't encountered this kind of behaviour in normal mode in any other pages or sites. So it may be something very spesific that site uses on those particular pages. So it is a minor problem but because disabling all extensions did not help, I thought it might be worth bringing up.

Asked by jukkasuomela 2 months ago

Latency issue

Hi team, Since March 18th, 2024, users have encountered latency issues when attempting to log in to ee.co.uk/shop, adversely affecting our company, Torry Harris Integrat… (read more)

Hi team,

Since March 18th, 2024, users have encountered latency issues when attempting to log in to ee.co.uk/shop, adversely affecting our company, Torry Harris Integration Solutions, and leading to significant revenue losses. While the issue persists, it's notable that users are experiencing smooth login operations on browsers like Chrome and Edge, suggesting a potential browser-specific compatibility or optimization problem. Immediate investigation into this disparity, along with addressing server overload, network congestion, or database performance issues, is critical to restoring seamless functionality across all browsers and mitigating revenue impact effectively.

Thanks Regards, Gaurav Kumar Torry Harris Integration Solutions.

Asked by gaurav_kumar1 2 months ago

Facebook refresh

Recently, when first logging into Facebook, the entries in my feed will just sit there and refresh for a while before finally settling in and stopping. Then when I start … (read more)

Recently, when first logging into Facebook, the entries in my feed will just sit there and refresh for a while before finally settling in and stopping. Then when I start scrolling, I can only go so far and it starts doing it again. Rather peculiar action. Something to do with auto refresh? I don't encounter the issue when using Safari or Opera. Appreciate anything on this issue.

Asked by Randy Dalton 2 months ago