Firefox Support Forum

Twice in a year, maybe in 2, Firefox updates have completely hosed my bookmarks. I don't always remember to save them when updates come through. This browser updates more than any other one I use. I'm an elder who has to juggle tons of internet details. I can't tell what folder they came from, but there are at least 150 bookmarks skewing the view of my folders.

I tried to delete all of them, and if I reopen it, all the ones I deleted are back in the way. Why won't they go away? What is getting confused here? One thing is that I'm afraid Firefox won't reopen all the tabs & windows I have open, so I kill it using my Task Manager, instead of just closing Firefox windows. Why? Because it has lost one of my windows before, with multiple tabs open and I couldn't find any of them.

Yes, I'm the one who maintains 3 separate Firefox windows with multiple tabs open. Please do not tell me not to do that, when I've been doing this for years & years. This thing's limitations shouldn't become mine. Everybody uses products differently; doesn't mean you get to judge when I'm not using it the way you do.

I hate that this happens, because I'm not expecting Firefox to make a mess and don't know where they're pulling all these bookmarks from. Nothing is missing from my folders. It's like they're duplicated and show up when I click 'Bookmarks'. They keep reappearing under the 'Bookmarks Menu' with Manage Bookmarks, but obviously not coming from there or they wouldn't reappear when I delete them.

Any ideas what's going on?

Again, don't tell me how to use my computer. I've been doing this since PC's were invented. If you know what's happening, great. If not, mind your manners & don't let your ego take pot-shots. Thank you.

Hi there,

I am using FF on my Macbook Pro and iPhone, but when I try load it on my iMac, I get a security warning.

When I open Firefox.app, I get a 'untrusted connection' warning. I notice that this is from Mozilla.com and not .org.

Firstly are they the same, or is this a hijack attempt?

Secondly, what do I do about it in order to get FF as my default browser?

Thank you in anticipation.

In the last month or 2 when i search in google (using mozilla) and click on any results that show in the top/ads section>>> I receive the following Bitly error.

"Something's wrong here. This is a 404 error, which means you've clicked on a bad link or entered an invalid URL. Maybe what you are looking for can be found at Bitly.com. P.S. Bitly links are case sensitive."

I never had it in the past and if i copy/paste in Microsoft Edge>>>it works. It is really annoying and if i can't find the answer> I will be forced to change browsers! (which i dont want to do/been with Firefox/Mozilla forever!)

Someone- Please help!!!

When I first open Firefox flashes open closes really fast then will open on 2nd try. This only happens on first time after start up from total shut down. It will not repeat if windows has not been turned off. No crash reports are found from about:crashes, and windows cannot find "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I entered it. I just built this this PC after black Friday with good parts, my last build is 14 years old and still runs. This just started a few days ago. Thanks for any help you might me. Philip

Firefox is current on updates, but when bookmark menu drops down, touching the screen only causes it to race to top or bottom of the list. It does not allow my finger to scroll through the list

After the most recent upgrade for Firefox 108.0.1 on my Linux Mint 20.3, the icons along the top of the Yahoo! Mail pages for individual mail messages have stopped working. This prevents me from doing anything to a message - no reply, forward, move, archive, delete, or close. The only way to leave an individual message is to use the left menu and return to the Inbox. Additionally, within the Inbox the ability to select multiple messages, change the status of a message, etc have stopped working. The only thing that can be done from the Inbox is to select a message for display.

I tried turning of the DuckDuckGo Privacy Essentials and Norton Safe Web extensions, but there was no change in behavior.

This problem is specific to my Linux Mint 20.3 laptop as Firefox 108.0.1 is working correctly on my Linux Mint 21 desktop.

Outgoing email (write,reply) on webmail1.earthlink.net does not work on Firefox. If I use Chrome it does. Any ideas? I am using an HP desktop and Windows 10.

I am using Firefox on a new computer and it IS set at the default browser. But when I am in other programs and click a link (Thunderbird, LibreOffice, etc.), the link does NOT open in Firefox. Is there a setting I need to change to fix this?

dear/madam, Firefox app is in problem and displays in my PC window like Secure Connection Failed

A Secure Connection Failed error page will include a description of the error and a Try Again button. There is no option to add a security exception to bypass this type of error.

Fx97SecureConnectionFailed

therefore could you help me soon..

I have an external USB SSD drive that I use only to manually copy occasional data files for backup. No program files are on that drive. When I want to disconnect the USB drive with ONLY Firefox running, Windows tells me a program is using the drive. When I close Firefox I can disconnect the drive normally. There are no Firefox related files on the drive - not even manual backups.

Why is Firefox using my USB drive? How do I stop such access?

Thanks, David

When I log into amazon with mozilla and try to search for an item, amazons reply screen, on my windows 10 computer screen, goes black. When I do the same login sequence using google, everything works normally. I prefer using mozilla . This is a recent problem with mozilla that started two weeks ago. I need this fixed. I don't want to change browsers but I use amazon frequently. Thanks for your help.

Hi I'm using version 108.0.1 and have noticed when trying to play videos on YouTube I get an error message saying "if playback doesn't begin shortly, try restarting your device." I have tried clearing all cookies, removing all add-ons, running the browser in troubleshoot mode and reverting back to an older version (107.0.1) with nothing seeming to work. I have encountered a similar problem when using Sound Cloud where the song i try to play doesn't load and it continuously skips to the next track until i press the pause button.

This also isn't an issue with the account I'm using as the same happens when logged out and playback works fine on the same account on different devices.

Any advice would be greatly appreciated.

Hello,

I am running a Microsoft Surface running Windows 10. I think there was a system update yesterday. Since then, there are some sites that when I log in to my account, I get part of the way there, but I get bounced back to the main landing page of the site without logging in.

I am able to get logged in using Microsoft Edge or if I use Firefox on an iPad. Just not on the Surface.

Is there something in Firefox that isn't playing well with the recent update to Windows 10? Any idea if there's anything I can do other than use a different browser?

I use a mac mini with firefox

The menu bar on the right hand corner and Add Ons Close immediately when trying to open when the window is minimized. From research I thought it might be extensions. I checked and everything is fine. I also tried to refresh Firefox and that did not work. I did notice when I put the window to full view everything works fine. I am wondering why it does not work properly when the window is minimized to a smaller view. Your help would be appreciated.

This is an autofill question.

I have a form using a single page app and AngularJS code. There are two versions. One version has the master page an ASPX page. The other version has the master page a HTML page. The form has a single input text box which is the user enters criteria for a search. The submit button executes an AJAX call with the user’s text.

The names for the input text box and submit button is the same for both forms.

For the ASPX version, autofill recognizes and stores new values and shows them the next time the user puts his mouse in the textbox.

For the HTML version, autofill does not store any new values. It does show existing values stored by the ASPX form.

A hypothesis is there is something in the HTTP Request/Response going to the ASPX master page behind the scenes that activates autofill save code that is not getting activated by the HTTP Request/Response going to the HTML master page.

Whatever the problem is, is there any JavaScript code I can execute to activate this autofill save new values code?

Any explanations, solutions, or suggestions are welcome.

Thanks!

I want to disable firefox' form history so I don't see the drop-down menu for email addresses I could enter into forms. However, I do not want to disable search history. In the settings, I only have the option to enable or disable both (see the attached screenshot).

I would appreciate it if search and form history could be disabled or enabled separately.

The reason this is important to me is that when logging into websites, I often use [personal handle]+[website]@[email provider] as my email address so I can avoid spam if that site's data gets leaked. However, firefox' form history stores each +[website] as a separate entry, resulting in an impractically long drop-down menu. While it doesn't break anything, it does mean choosing between not using search history or having my screen fill up with a large, useless, attention grabbing drop-down element every time I have to log in.

Since installing firefox on a new laptop, i can not log onto PNC online banking. The log on page loads but upon entering id and password, the screen comes up "verifying identity" It sends me right back to another logon screen. Usually the verification screen will ask to send a code to my phone. I have two other sites that briefly logs me on and then boots me out to the logon screen again. FYI, I do not like using edge, but I could access PNC with it. please advise

Hi. I was using for a long time several Firefox windows with few tabs in each window. Usually if i close Firefox and then open again, all windows and tabs where opening. Since recent update, only one window opens, the rest are gone. Can this be repaired to work again?