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Delete an existing account associated to an email that I can't access anymore

Hello, I'm in a bit of a trouble here, as I got recently and quite suddenly put aside from my job, and with that, lost access to my professional e-mail adress and to my p… (read more)

Hello,

I'm in a bit of a trouble here, as I got recently and quite suddenly put aside from my job, and with that, lost access to my professional e-mail adress and to my professional computer. Problem is I had a Firefox account linked to my professional e-mail adress, and with this "work from home" situation I made the mistake to mix things up a little and store some personal passwords, on my pro computer. I changed most of my passwords since then, but still, I'd prefer if even the old ones weren't in the nature... As I can't log into my pro inbox anymore to validate the 2 steps connexion to firefox sync, I can't access my Firefox account from any other computer to remotely delete all these sensitive informations.

As this account mainly stores work related bookmarks and passwords, I don't particularly plan on claiming it back, as it would be of no use to me now. Instead, I'd prefer to see this account purely deleted, and to be able to move on with a clean slate.

I would like to know if there is a way, some procedure or anything, for the Mozilla teams to manualy delete an account and all it contains ?

Thank you in advance.

Asked by Saulot 6 days ago

Lost all my bookmarks while logged into my firefox account

Hello ! This week, I reset my computer. I had been logged into my Firefox account since February 2020 and noticed that my bookmarks and other stuff would be saved. When … (read more)

Hello !

This week, I reset my computer. I had been logged into my Firefox account since February 2020 and noticed that my bookmarks and other stuff would be saved.

When I logged into my Firefox account in the web browser, nothing happened. I lost all my bookmarks.

It's very wiered because i really didn't get anything back, and i did'nt make a backup of my bookmarks before my reinstallation.

Someone has a solution to help me get back my bookmarks ?

Asked by wawaaa 5 days ago

Everything is gone

Hello, I had to reset my OS on the work laptop, and after finishing, I tried to login but I coulnd't get the right password on Firefox. I selected the "reset password" op… (read more)

Hello,

I had to reset my OS on the work laptop, and after finishing, I tried to login but I coulnd't get the right password on Firefox. I selected the "reset password" option, and I saw the pop-up noticing me that I might lose some bookmarks. No worries, I said, because I did this before and it was all good. Upon logging in with my new password... I was terrified to find everything missing: my passwords, my bookmarks, my history.. everything. It's all I had ever since I work here (almost 6 years). Is there any way that I could recover my missing data?

Thank you, Leonard

Asked by leonard.neamtu 4 days ago

Active device "Last seen 2 months ago"

Hi, I regularly Sync between three devices. The devices are - PC - Phone - Microsoft Surface PC and Phone are working fine. I can send Tabs between those devices with no… (read more)

Hi, I regularly Sync between three devices. The devices are

- PC

- Phone

- Microsoft Surface

PC and Phone are working fine. I can send Tabs between those devices with no problems(my main use of Sync). Unfortunately the Surface doesn't show up as an active device. Sync shows it as "Last seen 2 months ago" so I am unable to send Tabs to that device.

I can Sync the Surface just fine. When I click "Sync Now" it successfully Syncs with no error but the device still shows as "Last seen 2 months ago". Firefox is fully updated on all devices.

Any help would be appreciated. Thanks!

Asked by Baelorn 4 days ago

Firefox deleted my account

Left to go to work, laptop died, turned it on and my profile isn't showing up in profile manager when you first start Firefox, but my folder is there. How can I get my in… (read more)

Left to go to work, laptop died, turned it on and my profile isn't showing up in profile manager when you first start Firefox, but my folder is there.

How can I get my information back? Because I don't recall using an account for Firefox, this email was for my phone

Asked by nerdswaggirl 4 days ago

please help meeeeeee dear supports :(((((((

i changed my windows and i used firefox sync before that but after i install fire fox i forgot the password and all my data is gone :((((((((((( please help me i reset pa… (read more)

i changed my windows and i used firefox sync before that but after i install fire fox i forgot the password and all my data is gone :((((((((((( please help me i reset password but all my bookmarks are gone please help me i begging you

Asked by hisssssssboy 4 days ago

Last reply by hisssssssboy 3 days ago

Autocomplete suggestion doesn't work when I'm signing in into Firefox Account

I face with this every time when trying to sign in into Firefox Account. It doesn't matter what OS I'm using. I've tried Linux (Linux Mint, Ubuntu, Fedora, Manjaro, Solus… (read more)

I face with this every time when trying to sign in into Firefox Account. It doesn't matter what OS I'm using. I've tried Linux (Linux Mint, Ubuntu, Fedora, Manjaro, Solus Budgie, KDE Plasma) and Windows 10 (Pro, Pro N). I don't know what to do. I want to use Firefox but this small problem destroy all good that this browser can give me.

Asked by Dima Goncharenko 3 days ago

Restablecimiento de contraseña de cuenta de Firefox y perdida de mis marcadores

Hola, olvide la contraseña de mi cuenta de Firefox, por lo que la restablecí, sin poner atención a la advertencia de que perdería mis marcadores acumulados a lo largo de … (read more)

Hola, olvide la contraseña de mi cuenta de Firefox, por lo que la restablecí, sin poner atención a la advertencia de que perdería mis marcadores acumulados a lo largo de varios de años, mi historial y demás información, quisiera saber si existe alguna manera de recuperar todos mis marcadores, he buscado por todo internet pero no he encontrado solución que me ayude con mi problema.

Mil gracias de antemano

Asked by ramongsalvatierra2 1 day ago

I lost my recovery codes, but I have everything else.

I was configuring some update on my windows, until it broke and I was unable to get anything out. Everything had to be formatted. While formatting I didn't remember about… (read more)

I was configuring some update on my windows, until it broke and I was unable to get anything out. Everything had to be formatted. While formatting I didn't remember about the codes, and when I tried to log in my account, it says I have entered wrong password. I do have some guess of what the password may be but I am not sure. So, what I do have right now: Email Authenticator

Is there a way for me to recovery my old password(not firefox, but the ones stored) using just them? If not, is there any limit of me entering wrong passwords? I think if given enough time, I might be able to crack it.

Asked by noobwriterishere 1 day ago

Is there any way to reset my password on a Firefox Account via secondary email or 2FA device, without losing data?

Basically, I want to reset my password to my Firefox account. I have lost access to the primary email, but I have access to both my secondary emails, and the 2FA device a… (read more)

Basically, I want to reset my password to my Firefox account. I have lost access to the primary email, but I have access to both my secondary emails, and the 2FA device associated with the Firefox account. Is it possible for me to recover the account without losing my data?

Asked by snowleopard756x 16 hours ago

Firefox Passwords Not the Same in Sync

Hello. I am logged into Firefox on two different computers, but one account. The problem is, the password for some reason is not synced. On one, only the old password wor… (read more)

Hello. I am logged into Firefox on two different computers, but one account. The problem is, the password for some reason is not synced. On one, only the old password works. On another, only the updated password works. Do you know why this is? I already logged out of all devices and logged back in and it still doesn't work.

Thanks

Asked by niehaus.andrew 14 hours ago

Problem with my sync data

I was syncing all my data with mozilla firefox sync, few days back i reinstalled my windows before that i checked account was synced and it had all my bookmarks and login… (read more)

I was syncing all my data with mozilla firefox sync, few days back i reinstalled my windows before that i checked account was synced and it had all my bookmarks and logins, after re-installation i logged in my firefox sync account but didnt got any bookmarks or any other data back. Really worried what to do to get that data back.

Asked by mergedtechnologiesllc 1 hour ago

Last reply by mergedtechnologiesllc 1 hour ago