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  • Archived

Hardware acceleration causing video stuttering and tints

We have an education software and we use firefox and chrome with our WebGL game application. We need to record and playback videos. Since you have enabled hardware accele… (read more)

We have an education software and we use firefox and chrome with our WebGL game application. We need to record and playback videos. Since you have enabled hardware acceleration by default it is causing big issues for playback. When we try to run it on Mac video playback has weird tints. On Windows Firefox video jitters and shakes on playback. 1000s of users have faced this and we have to switch them all to chrome or mobile application. Do you have any plans to "Disable Hardware acceleration by default in Firefox in upcoming releases"?

Asked by anindya.gupta11 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Problems with using NVIDIA Webseite

Hi, i found a Problem with the Nvidia Website https://www.nvidia.de/Download/index.aspx?lang=de When i Search for Driver Download, i choose "Producttype" and then when ch… (read more)

Hi, i found a Problem with the Nvidia Website https://www.nvidia.de/Download/index.aspx?lang=de

When i Search for Driver Download, i choose "Producttype" and then when choosing "Product Series" the Website allways Resets to Start.

I also Informed Nvidia about the Problem, but it is only on Firefox. Im on Linux (Ubuntu 18.04) and use Firefox in Latest Version 83.0 no addons.

I also Try Chromium and other Browsers but this Problem only happens on Firefox.

Greetz. Vinz

Asked by cvinz 2 years ago

Last reply by brandyball200 1 year ago

  • Archived

Not loading all websites

I've been a Firefox user for more than a decade and today is the first time I've had an issue that is making me reach out to the support community for help. I have one co… (read more)

I've been a Firefox user for more than a decade and today is the first time I've had an issue that is making me reach out to the support community for help.

I have one computer at a client in which Firefox just won't load certain websites. One of them is www.performance.gov the site loads fine on other computers on the same network, the problem computer can successfully ping the site and correctly resolve DNS. Furthermore, Edge, Internet Explorer, and Chrome on the same computer can also load the site perfectly fine - it's only Firefox that can't.

I've tried to refresh Firefox, starting Firefox in Safe Mode, reinstalling, completely wiping Firefox from the computer (removed all of Mozilla's install, %AppData%, and %LocalAppData% directories; as well as removing all of the Mozilla and mozilla.org registry keys), then I installed a clean copy of Firefox 85 - still won't load the site. I've also tried changing Firefox's proxy setting to "No proxy", as well as disabling DoH - no dice.

The problem computer is running Windows 10 x64 20H2, is patched to today (2/2/2021), and has been restarted several times between all the attempts to get Firefox working correctly.

I'm really at a loss here. Does anyone have any ideas or suggestions? Could there be some kind of TLS or certificate problem on the machine itself? Like could Windows be set to only support TLS 1 and 2 but not 3 and Firefox is inheriting that setting? Idk I'm kinda reaching here but I just don't know what the issue is now.

Thanks in advance for any suggestions!

Asked by ek-dyoder 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

firefox updates

thank you vrey much... ...for stepping on my customizations withup firefox "updates" AND (!!) disabling "Contact Us" for comments. . . talk about pre-emptive (basically, … (read more)

thank you vrey much... ...for stepping on my customizations withup firefox "updates" AND (!!) disabling "Contact Us" for comments. . . talk about pre-emptive (basically, "1984" behavior

Asked by eltoromata 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

A fake Firefox update popup

Hello there! I was browsing some website but suddenly a popup appeared that I need to update Firefox that was up to date. (That was my second time seeing the same site, s… (read more)

Hello there!

I was browsing some website but suddenly a popup appeared that I need to update Firefox that was up to date. (That was my second time seeing the same site, so I was careful not to click on yes.)

I thought it was a click bait or virus, so I didn't click on it and I wasn't even able to exit that tab. That tab even opened the 'color picker' application and started running a code by itself.

I could see an extension install by itself. I panicked and shut down my computer.

After a while when I started the computer again, I couldn't find any new extension installed but I remember it was there. ;-;

A few days later (today), all of my websites started glitching! I don't know what to do. T_T

Also if there's an only option which is to refresh, I actually don't want to lose my Firefox data so I can't do that. Is there any other way to get rid of that thing?

To put some screenshots, I tried to use another web browser which I could clear the data of. But it didn't work in that.

This is the link which mentioned some 'Update.FF' (I am not sure if it's the correct one, but please do not click on it.)

**If you do click on it, it'll just refresh the page or something but the previous link which I saw, doesn't open**

https://www-ssl.com/app/?ref=6&web=zp&co=IN&dd=ee67f683db1226519417d5525d328dfa&pa=melichrous-badger&cid=zredca1df561f511eb9d0d0a59b83f3f116c17d68f2b074c768485b8929596500e0532856c6a18cb5fc6&country=IN

Please help!!

Asked by Haru 1 year ago

Last reply by Scribe 1 year ago

  • Archived

Firefox print

Currently running Firefox 85.0, Prior release was 82.0 (screwed up print preview issues caused major headaches there.) What happened to the "Page Setup..." dialog? It has… (read more)

Currently running Firefox 85.0, Prior release was 82.0 (screwed up print preview issues caused major headaches there.) What happened to the "Page Setup..." dialog? It has disappeared from the "File" sub-menu. It isn't in the "Options" section either. How is one supposed to change headers, footers, margins, and other such particulars that were commonly found in the "Page Setup" dialogs of desktop applications? Couple this with the loss of the previous print preview capability, and I am thinking I need to find a different browser. Doesn't Mozilla have a change review process in place to prevent such major mishaps?

 /russ

Asked by csuflinux 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Images on one website do not show in Firefox but are visible in Safari

Hello, There is one website that I visit regularly that doesn't show images anymore in Firefox. On the top left of the page I see a torn sheet of paper icon. The images… (read more)

Hello, There is one website that I visit regularly that doesn't show images anymore in Firefox. On the top left of the page I see a torn sheet of paper icon. The images are visible in Safari. I have tried suggestions on the FF help page but that doesn't help.

Is it caused by the website owners or a problem on my side?

Asked by marjolijn.f 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox forgets all settings and login info every time I restart no matter what I do

- I have no add-ons - always use private browsing is off - delete cookies is off - ask to save logins and passwords is on (I can save passwords all I want, but when I res… (read more)

- I have no add-ons - always use private browsing is off - delete cookies is off - ask to save logins and passwords is on (I can save passwords all I want, but when I restart my computer, they won't be there.)

I can't find any info already asked about this - I'm running version 84.0.1

Help! I'm about ready to switch browsers..

Asked by ruby.entler 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

update vs bookmarks

Hi there, I would like to keep my bookmarks and all the profile in the new firefox. How can I do that? And I habe the problem that I need to sign every time I open the br… (read more)

Hi there, I would like to keep my bookmarks and all the profile in the new firefox. How can I do that? And I habe the problem that I need to sign every time I open the browser. Is that the normal procedure?

Regards from Germany, Robert

Asked by robcramer81 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Delete cockies except cockie preferences

The setting "Delete cookies and site data when Firefox is closed" is on. Not sure if it is default or if I set it - but it is on on all my devices. So far I like the idea… (read more)

The setting "Delete cookies and site data when Firefox is closed" is on. Not sure if it is default or if I set it - but it is on on all my devices.

So far I like the idea of deleting cookies. But it is annoying that each time I open a website it asks me which cookies I want to allow.

Is there a way to keep my cookie preferences for sites but delete / forbid all further writing ???

Asked by thorsten_niehues 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

One engine detected this file

Hello, on page https://www.mozilla.org/en-US/firefox/new/ I download Firefox Installer.exe, I test on page https://www.virustotal.com/gui/ and I receive error "One engine… (read more)

Hello, on page https://www.mozilla.org/en-US/firefox/new/ I download Firefox Installer.exe, I test on page https://www.virustotal.com/gui/ and I receive error "One engine detected this file", read report on page https://www.virustotal.com/gui/file/a9f85d6b37cb6fabf8cf82613a34949d85c6467b7de7350bf5600b5044da37db/detection, can you help? Thank you.

Asked by 5264859 1 year ago

Last reply by James 1 year ago

  • Archived

secure website

Firefox updated to version 85 yesterday and now I cannot log into social security website, either personal or bso. I get message 'Secure connection failed' 'an error occ… (read more)

Firefox updated to version 85 yesterday and now I cannot log into social security website, either personal or bso. I get message 'Secure connection failed' 'an error occured during a connection to secure.ssa.gov' 'PR_Connect_Reset_Error'. The page offers no options or details.

Asked by kandtjr 2 years ago

Last reply by gazolacobain 1 year ago

  • Archived

Forgotten Administrator password

Hello, I have forgotten my administrator password on my home computer and find that my printer has now disconnected. How can I reset this special password? Thank you … (read more)

Hello, I have forgotten my administrator password on my home computer and find that my printer has now disconnected. How can I reset this special password? Thank you

Asked by rzmst 1 year ago

Last reply by cor-el 1 year ago

  • Archived

restore bookmarks after reset

I recently had to hard reset my laptop. I have been unable to restore my bookmarks. I do NOT have the "restore" option in the other bookmarks section of the library. I do… (read more)

I recently had to hard reset my laptop. I have been unable to restore my bookmarks. I do NOT have the "restore" option in the other bookmarks section of the library. I do NOT have that option in the tools section. I looked at about:profile. I started to launch an other profile but Firefox is not offered as a choice for importing bookmarks.

Asked by mamcginn1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

userChrome.css Change tab text colour for INACTIVE window

Hello, I am trying to create a custom userChrome.css for Firefox 85 to fix the poor contrast of text on inactive tabs on KDE Plasma with the Breeze colour scheme. I want … (read more)

Hello,

I am trying to create a custom userChrome.css for Firefox 85 to fix the poor contrast of text on inactive tabs on KDE Plasma with the Breeze colour scheme.

I want the text of an inactive tab on the active window to be the colour white.

I want the text of an inactive tab on an inactive window to be the colour black.

I tried the following in userChrome.css:

.tabbrowser-tab:not([selected="true"]) .tab-text {

 color:white !important;

}

.tabbrowser-tab:not([selected="true"]) .tab-text2 {

 color:black !important;

}

The first block of CSS works and I get white correctly on an inactive tab on an active window. The second block of CSS does not work and I do not get black text on an inactive tab on an inactive window.

I used "tab-text2" because it was described here: https://support.mozilla.org/en-US/questions/1017404

Has "tab-text2" been deprecated and replaced with something else in newer versions of Firefox? How do I specify the tab text colours for an inactive window?

Thanks.

Asked by mozilla203 1 year ago

Last reply by Terry 1 year ago

  • Archived

toolbar "bookmark this page" no longer shows a popup

3 February 2021 I use a toolbar. Sorry, I'm old fashioned. When I install a new linux system, the first thing I do is change firefox to show the toolbar. There is a 'Bo… (read more)

3 February 2021

I use a toolbar. Sorry, I'm old fashioned. When I install a new linux system, the first thing I do is change firefox to show the toolbar. There is a 'Bookmarks' item on the toolbar. When you click it, it gives you a menu of several options, including 'Bookmark This Page Ctrl+D'.

Until recently, clicking on that option opened a popup that allowed you to select a sub-folder to put the bookmark in. That was extremely useful because a flat list gets very long very quickly. You could of course just click on save bookmark in the popup and it gets added to the flat list, or, as I do, you could first select a sub-folder.

Now, clicking 'Bookmark This Page Ctrl+D' results in the bookmark immediately being saved to the flat list and a little alert momentarily pops up declaring 'saved to library'. Apparently 'library' is the same as 'other bookmarks'. How very clear (sarcasm). In addition to not knowing where the bookmark actually is, I now have to manually move it to the desired sub-folder with several other clicks. How convenient (sarcasm).

I want the old behavior back. How do I get it?

By the way, I am very old fashioned. I don't register with websites, even firefox. I used an email blackhole to sign up. I will come back here periodically (once a day) to see if there are any useful answers or questions asking for clarification. I've bookmarked this page, so it should be easy. When I'm done, I'll disappear forever, thank you very much.

Asked by fastkawasaki 1 year ago

Last reply by cor-el 1 year ago