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Firefox no longer working in Windows 10

Hello. About a month ago FF stopped working on our installation of Windows 10. Affecting 2 PCs. Not finding much new information on the internet about it. We are not … (read more)

Hello. About a month ago FF stopped working on our installation of Windows 10. Affecting 2 PCs. Not finding much new information on the internet about it.

We are not IT professionals, so our ability to troubleshoot is limited to recommendations from Mozilla. Tried creating a new profile, clearing cache, refreshing, reinstalling, etc., and other instructions found within Mozilla's support center (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems).

Any direction is appreciated. Is this a common issue?

Asked by 3willards 6 months ago

Last reply by zeroknight 5 months ago

copia pantalla con boton teclado no funciona ¿como solucionarlo? linux mint cinnamont

copia pantalla con boton teclado no funciona ¿como solucionarlo? linux mint cinnamont Copy Screen with Keyboard Button Not Working, How to Fix It? Linux Mint Cinnamont … (read more)

copia pantalla con boton teclado no funciona ¿como solucionarlo? linux mint cinnamont


Copy Screen with Keyboard Button Not Working, How to Fix It? Linux Mint Cinnamont

Asked by reca6000 5 months ago

Last reply by zeroknight 5 months ago

Offidocs

Offidocs has hijacked my Firefox browser making it impossible to read PDF files. I never added it and it does not appear in my extensions list. I've marked "always as… (read more)

Offidocs has hijacked my Firefox browser making it impossible to read PDF files. I never added it and it does not appear in my extensions list. I've marked "always ask" in the preferences for opening PDF files but to no avail. My antivirus and Malware bytes scans are negative. How can I get rid of this?

Asked by vetbird 5 months ago

Last reply by jonzn4SUSE 5 months ago

iCloud.com keeps asking for authentication..."Trust Browser" doesn't seem to work

I see a similar question on the forums from March 2021, but I'm having this problem now: when I go into icloud.com, it keeps asking for authentication - i.e. it presents … (read more)

I see a similar question on the forums from March 2021, but I'm having this problem now: when I go into icloud.com, it keeps asking for authentication - i.e. it presents a 6-digit code which goes to my phone/ipad, and I have to put it into the browser. After that, I'm prompted "Do you want to Trust this browser" to which I ALWAYS say "Yes", but it doesn't seem to work; the next day, if I try icloud again, it does it all over, like the "Trust" option is ignored. In settings, "Delete cookies and site data when Firefox is closed" is unchecked, Clicking "Manage Data" shows that cookies for icloud.com are saved. I've just added icloud.com into Exceptions to Allow to use cookies/site data, though I wouldn't think I'd NEED that if I'm never deleting them. I tried this with Chrome, and the Trust DID work; I can sign in with that browser and not have to put in the code.

What's up with that?

Asked by Nathan Elke 5 months ago

Last reply by jonzn4SUSE 5 months ago

Business portal not opening

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g… (read more)

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g. Chrome). Link is here: https://www.mlc.com.au/spa/online/home/index.html

I just get a blank page upon attempting to enter the site, but with no content. Grateful if someone could advise.

Asked by Marion Kilsby 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox Nightly 123

Tried installing Firefox Nightly 123 on an iMac running Monterey 12.7.3. Will not install. Just get the spinning busy cursor and have to force quit. Installs fine in Sono… (read more)

Tried installing Firefox Nightly 123 on an iMac running Monterey 12.7.3. Will not install. Just get the spinning busy cursor and have to force quit. Installs fine in Sonoma.

Asked by dialabrain 5 months ago

Last reply by TyDraniu 5 months ago

Get logged out of gmail and youtube whenever i close firefox after clearing history once.

I would like to remain logged into google and youtube after i close firefox. After clearing my history once, i now get logged out every time i close firefox. Please help… (read more)

I would like to remain logged into google and youtube after i close firefox. After clearing my history once, i now get logged out every time i close firefox.

Please help :)


Kind regards,

Thomas Kunst

Asked by Thomas Kunst 5 months ago

Last reply by cor-el 5 months ago

how do run firefox 100% on software?

my hardware is very outdated already and i wanna try if my firefox runs better without any hardware acceleration like running fully on software. i don't think that just … (read more)

my hardware is very outdated already and i wanna try if my firefox runs better without any hardware acceleration like running fully on software.

i don't think that just simply disabling the hardware acceleration in the settings disables the entire hardware acceleration because there are way more about:config preferences which are related to hardware acceleration.

Asked by max.matter01 6 months ago

Last reply by zeroknight 5 months ago

security.enterprise_roots.enabled is grey out

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "se… (read more)

Followed instructions on https://support.mozilla.org/en-US/questions/new/desktop/form and https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference "security.certerrors.mitm.auto_enable_enterprise_roots" is set to disabled but "security.enterprise_roots.enabled" is set to true but is greyed out and I do not have a toggle option to disable it - why and what is the solution ? No Anitvirus software except windows 11 defender is installed.

No "ImportEnterpriseRoots" entry available in registry and no HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\.... entry

Please help!

Asked by nsteinh 5 months ago

Last reply by cor-el 5 months ago

Firefox browser will not pull up at all. Crashes upon opening.

The Firefox browser will crash immediately upon opening with a box message that says... XULRunner X .. Error: Platform version '121.0' is not compatible with minVersion… (read more)

The Firefox browser will crash immediately upon opening with a box message that says...

XULRunner

X .. Error: Platform version '121.0' is not compatible with minVersion>=120.0.1 maxVersion<=120.0.1

Please advise.

Beverly Wood msbev72@gmail.com

Asked by msbev72 5 months ago

Last reply by aiwwe0897 5 months ago

stop Firefox from remembering login credentials

My Firefox browser keeps autofilling username on one important website and it is preventing me from accessing that website. Website indicates that this username is not va… (read more)

My Firefox browser keeps autofilling username on one important website and it is preventing me from accessing that website. Website indicates that this username is not valid. How can I stop this?

Asked by joda1957 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

CNN website being blocked.

CNN website being blocked. This notice comes up:'''' We apologize, but your web browser is configured in such a way that it is preventing this site from implementing requ… (read more)

CNN website being blocked. This notice comes up:'''' We apologize, but your web browser is configured in such a way that it is preventing this site from implementing required components that protect your privacy and allow you to view and change your privacy settings. This functionality is required for privacy legislation in your region.''''

Asked by John Lynn 5 months ago

Last reply by zeroknight 5 months ago

Laptop dead! New laptop, have access to old drive. How do I get bookmarks & previous windows opened

My laptop died. I purchased a new one and pulled the SSD drive from the dead laptop and hooked it up to the new laptop with a SATA to USB cable and have access to the dri… (read more)

My laptop died. I purchased a new one and pulled the SSD drive from the dead laptop and hooked it up to the new laptop with a SATA to USB cable and have access to the drive now. How do I pull all the information that was in Firefox (bookmarks, open tabs when laptop died, etc.) from the old drive to the new laptop?

Asked by dave_mellon 5 months ago

Last reply by cor-el 5 months ago

csv password file

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm i… (read more)

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm importing from the newly created csv file as instructed by firefox.

Asked by gazinnz 5 months ago

Last reply by Terry 5 months ago

Virtually all saved passwords have disappeared

I had ~500 saved logins on Firefox prior to it updating to version 121.0 - now I have 15. Firefox Lockwise app on iPhone still shows all my saved passwords. How do I ge… (read more)

I had ~500 saved logins on Firefox prior to it updating to version 121.0 - now I have 15.

Firefox Lockwise app on iPhone still shows all my saved passwords.

How do I get these back and why have you deleted them?

Asked by gquipster 5 months ago

Last reply by cor-el 5 months ago

The first time a user needs help, please :)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it. Tha… (read more)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it.

Thank you, Christopher

Asked by Christopher 5 months ago

Last reply by Paul 5 months ago