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  • Archived

Firefox account login issue

I can sign out and re sign in to my Firefox browser (PC) with password xxxxxxxx. ( I signed into this support page using xxxxxxxx). I can sign into my Firefox account on … (read more)

I can sign out and re sign in to my Firefox browser (PC) with password xxxxxxxx. ( I signed into this support page using xxxxxxxx). I can sign into my Firefox account on Microsoft Edge browser using my email address and password xxxxxxxx.

However, (using Firefox or Edge) once in Firefox manage account settings, when trying to change my password - using xxxxxxxx as 'my current password', I get a red banner stating 'incorrect password'. I now don't have an account recovery key, as I was in the process of changing this when I found that the password xxxxxxxx was called incorrect.

Just to see, tried my Firefox sync password yyyyyyyy. Did not work, as expected.

What is going on? How can I change my password? How can I create a new recovery key?

Asked by gberg 1 year ago

Last reply by willjoe24421 1 year ago

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It appears that Starlink has blocked my Firefox browser, Safari browser, and Mullvad VPN

It appears that Starlink has blocked my Firefox browser, Safari browser, and Mullvad VPN. Safari and Firefox work with my other ISP but when I get on Starlink they are de… (read more)

It appears that Starlink has blocked my Firefox browser, Safari browser, and Mullvad VPN. Safari and Firefox work with my other ISP but when I get on Starlink they are dead. I've been working on the internet since 1975 @ UCSB (one of the four original ARPANET campuses.) About the only way this could happen is the ISP. Only other possibility is "man-in-the-middle." I can check for that and there is no sign that is not happening.

I would like you to repair this or I will abandon Firefox.

Asked by wfk2975019672 1 year ago

Last reply by Dropa 1 year ago

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Google image search not working in Firefox

It used to be when I would do a google search, and click on images, I'd get lots of results I could scroll through. Now, when I do this on Firefox, I get some little boxe… (read more)

It used to be when I would do a google search, and click on images, I'd get lots of results I could scroll through. Now, when I do this on Firefox, I get some little boxes of categories at the top, a line of ads, one image result, and some text that says "Looks like you've reached the end." This doesn't happen with other browsers. What's wrong? How can I get Firefox to work with Google image search again?

Thanks!

(Images: Firefox results vs. same Google search in Chrome).

Asked by robinsongabriel64 1 year ago

Last reply by Terry 1 year ago

  • Archived

Open Firefox in Expanded view.

Firefox has begun opening in compact view. When I click to expand the view, it just moves the compact view to another location on the screen. I would like it to open in… (read more)

Firefox has begun opening in compact view. When I click to expand the view, it just moves the compact view to another location on the screen. I would like it to open in expanded view like it used to, but I cannot find anything under Settings or on the Help page.

Asked by DStelzig 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Too many tags upon bookmarking doesn't store tags with long tag

When I bookmark something, I often apply tags. I have noticed that when I use a very long tag, combined with many tags, it prevents tags being used. For example, the wo… (read more)

When I bookmark something, I often apply tags. I have noticed that when I use a very long tag, combined with many tags, it prevents tags being used. For example, the word "internationalization" prevents tags being stored.

A bookmark that is tagged like this: one two three four five six seven eight nine ten eleven twelve thirteen fourteen internationalization will not have its tags saved.

However, this is stored successfully: one two three four five six seven eight nine ten eleven twelve thirteen internationalization

This also stores successfully: 'one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen'

Asked by unhuman 1 year ago

Answered by cor-el 1 year ago

  • Archived

how do i instal a password protect bookmark folder win 11

I'm having difficulty in installing a password protect to one of my Firefox folder. Do I download the add-on or what? Can I also save that password somewhere on my PC Win… (read more)

I'm having difficulty in installing a password protect to one of my Firefox folder. Do I download the add-on or what? Can I also save that password somewhere on my PC Win 11 Thanking whoever can assist me in advance. Regards Leroymaximus

Asked by PEDRO 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Mouse is not connecting to scroll bar when trying to Tweet on Twitter since Firefox upgrade

Hi! I greatly appreciate your support! Since the upgrade to 108.0.1 Firefox for Windows 10, I cannot send my tweets in Twitter because when my photo pops in, it covers up… (read more)

Hi! I greatly appreciate your support! Since the upgrade to 108.0.1 Firefox for Windows 10, I cannot send my tweets in Twitter because when my photo pops in, it covers up the Tweet button. I was able to send it on 12/29, last Thursday. I noticed it stopped working around 5 days ago. I need to be able to scroll down to see the tweet button. I cannot send my tweets. I never had this problem before and I've been doing it the same way for years. People using different browsers are able to send my tweet using the scroll bar as normal. There is a lengthy work around where I put the mouse on the top of the tweet and use the mouse wheel. It takes me to the tweet button avoiding using the scroll bar. I would have to do this for 250 people. It's not very practical. I am a volunteer for National Wildlife Federation. Please help! Thank you so much! - ToSt

Asked by ToSt 1 year ago

Last reply by ToSt 1 year ago

  • Solved
  • Archived

Lost everything seemingly after recent browser update

Tabs, history, bookmarks, basicly anything and everything that was crucial are gone, seemingly after recent update. I had similar problem a couple of month ago and didn't… (read more)

Tabs, history, bookmarks, basicly anything and everything that was crucial are gone, seemingly after recent update. I had similar problem a couple of month ago and didn't find clear solution back then, but it all got sorted out maybe in couple of days (probably with next update or something?). Well who would've thought i would get screwed like that a second time.

So i can't tell for sure whats caused it or how it got fixed. What i manged to figure out both times this happend is that somehow i have 2 versions of Firefox Profiles judgin by the dates of the cursed updates. So i guess my stuff is still there but i can't acces it.

Also worth mentioning is that both times i've got screwed by updates, my FF shortcuts from Quick Acces pannel stoped working and i needed to drag'n'drop em all over again.

Im at totall loss here, i know the info i've provided is almost nonexistant but if anyone knows whats up i would be greatly apreciative if you could tell how do i fix this and prevent it from happening in the future.

Asked by JS 1 year ago

Answered by Bithiah 1 year ago

  • Archived

Denied biometrics access on accident

Hi, I installed the Bitwarden Password Manager extension on my new laptop and wanted to use my fingerprint scanner to unlock my password vault with biometrics. When I sel… (read more)

Hi, I installed the Bitwarden Password Manager extension on my new laptop and wanted to use my fingerprint scanner to unlock my password vault with biometrics. When I selected the "unlock with biometrics" option, firefox prompted me about whether I wanted to allow biometrics access or not. I accidentally clicked on "no" and now I don't know how to change that. Trying to enable biometrics in bitwarden doesn't open the firefox prompt again. Any help is appreciated!

Asked by czernylucas 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Google calendar

I have several months of my google calendar which displays no events. I have turned off all of my add on's, cleared my data, cache and cookies. Still happening. Works fi… (read more)

I have several months of my google calendar which displays no events. I have turned off all of my add on's, cleared my data, cache and cookies. Still happening.

Works fine on my firefox for android, works fine in brave and edge, just firefox pc browser doesn't work right.

Asked by cntryby 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Firefox 108.0.2 64-bit on Windows 10 Pro 64-bit (1809) ignores default download folder

Hello Mozilla, I think this is the 2nd machine I'm noticing this on but Firefox completely ignores my wish to save all downloads to my Downloads folder and insists everyt… (read more)

Hello Mozilla, I think this is the 2nd machine I'm noticing this on but Firefox completely ignores my wish to save all downloads to my Downloads folder and insists everything has to be saved to the Desktop which is ridiculous. I've checked Settings and I've even went as far as trying to determine an issue in about:config but still a problem. I've come to the conclusion this is a serious bug in 108.0.2 Desktop folder appears to be hard-coded in a place I don't have access to. Please fix this. Steve

Asked by Steve Sybesma 1 year ago

Last reply by Steve Sybesma 1 year ago

  • Solved
  • Archived

Firefox overwrites current tab with "homepage" tab on start up

Since the last Firefox update, I've noticed an issue whenever I launch the browser. I have it set up so that I have multiple tabs open, and it's set up so that when Firef… (read more)

Since the last Firefox update, I've noticed an issue whenever I launch the browser. I have it set up so that I have multiple tabs open, and it's set up so that when Firefox starts up, it opens all of the previous tabs and starts me on the tab I was on when I closed the browser previously.

Now whenever I start Firefox, it opens to the last tab I was on, but said tab opens on my current homepage instead of the website that tab was on previously. I experimented by changing my homepage to "Youtube.com", picked a different open tab, closed Firefox and opened it again and sure enough, the tab was now on the Youtube page instead of what it had been previously.

Is this just a bug of the current Firefox version, or is there something in settings I can do to fix this?

Asked by patrickhuv 1 year ago

Answered by patrickhuv 1 year ago

  • Solved
  • Archived

Themes & extension icons

I just installed Firefox on a new Windows 11 desktop computer. I ported my profiles over and it appears everything came over EXCEPT: - Themes aren't working. I've tried… (read more)

I just installed Firefox on a new Windows 11 desktop computer. I ported my profiles over and it appears everything came over EXCEPT: - Themes aren't working. I've tried switching them and they still don't display. The menu bar is black w/white letters; the toolbar is gray with white icons/letters. - My extension icons are there...sort of. If I hover over them I can see the tool tip but the icon doesn't appear on the toolbar which is light gray in color. I can live without the themes if I have to. Not so much the invisible extension icons. Any suggestions as to how I can get them to appear as they do on my Windows 10 desktop? Screen cap below. Cursor is hovered over the Undo Close Tab extension icon but where's the icon? Any suggestions as to how to troubleshoot this will be appreciated!!

Asked by MarkZ 1 year ago

Answered by MarkZ 1 year ago

  • Solved
  • Archived

enlarge GIF image underneath text overlay?

Using FF 108.0.2 (64-bit) in Debian 11 Linux,I need to view http://www3.winsystem.org/monitor/webmonitor.php but my new laptop is very high resolution. I can control the … (read more)

Using FF 108.0.2 (64-bit) in Debian 11 Linux,I need to view http://www3.winsystem.org/monitor/webmonitor.php but my new laptop is very high resolution. I can control the text size with Ctrl+ but the background gif image of a small window with bogus scrollbar needs to be made larger somehow so that the white text can be read against the black portion of the image.

Is there some way to enlarge the gif image, please?

Asked by ynotssor 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox won't let me sign into Clickbank

Only the Firefox browser is not allowing me to log into my Clickbank account, yet other browsers I have not issues with. Going to: https://accounts.clickbank.com/login.h… (read more)

Only the Firefox browser is not allowing me to log into my Clickbank account, yet other browsers I have not issues with.

Going to: https://accounts.clickbank.com/login.htm and logging in, using Firefox, I get the following prompt: "Oops, there was an issue submitting your information. Please try again later. If this issue persists please contact our customer support team."

And, have been informed by the staff at Clickbank to try different things... which is how I came to discover that I CAN log into my Clickbank account using ANY browser EXCEPT Firefox.

I've cleared the cache and history from Firefox, I'm using standard for privacy anyway... and I've also cleaned my computer with CCleaner and rebooted the computer. I've check that I'm using the latest and greatest version of Firefox.

Yet, I STILL cannot log into my Clickbank account using Firefox.

ANY suggestions would be GREATLY appreciated, else I will need to STOP using Firefox, as I'm concerned that whatever is doing this, will start shutting me down from logging into all accounts, every where on the net.

Thank you in advance.

Asked by Trish 1 year ago

Answered by Trish 1 year ago

  • Archived

Setting a Master Sync computer

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit… (read more)

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit sync on my new laptop and it'll just sync its empty bookmarks to all devices.

What do I have to do to ensure that everything copies my PC, instead of pushing their own changes?

Actually ideally what I want to happen is for all my devices to get their settings from the master computer, but any changes they make after that to be sent upstream to the mothership and vice versa

Asked by signusmelko 1 year ago

Last reply by jonzn4SUSE 1 year ago