Firefox Support Forum

I've been reading all the information about notifications, but I can't seem to stop the small popouts that slide into sight from the upper right side of the browser page. They appear to be from my gmail repeating whatever latest email has arrived on my page. I've tried so much on the settings page, I am now in the fog of war. Can't see where/what I am supposed to do. This just started 8-10 days ago. I'm not sure what has triggered it, but it's really annoying. Any ideas on how to resolve this? Answers have to be in plain English, please. Thank you.

I have my login credentials saved in Firefox on a Windows PC. I just installed Ubuntu on another PC. I am signed into Firefox on both computers and Sync is enabled. When the Sync finished up on the Ubuntu PC, everything came across with the exception of the login credentials. Has anyone experienced something like this before?

Firefox please help

My neighbor stole my laptop and is claiming she doesnt have it, but i had her keep it while i was on vacation

I am working with police to get it back but they need IP address it was used on and if it is currently being used.

Please help

this is a 3000$ laptop

i got the bill where i bought it and even the serial number

Thanks Tori

I use pinned tabs for gmail, calendar, etc. How can they be pinned permanently? When there is a shutdown/restart/signoff my pinned gmail tab requires a new signin which open in a new tab. I have to close the pinned tab and repin the new one for each open tab (gmails, cal, contacts...)

Hello, after updating to FF108.0.1, most of the items in my more tools menu now have a new options button on their right.

Is it possible to remove these button so that only the items themselves are listed? As used to be the case in FF107 and earlier.

For keyboard users these new buttons can double the number of arrow / tab presses needed to navigate through the more tools menu. For example, you used to be able to get to the fifth item by pressing the down arrow four times, whereas now you might need up to eight presses to get there, as you will have to get past any new buttons as well.

They are also seemingly unnecessary as they appear to show the same menu as the item itself's context menu. So as a keyboard user I would rather revert back to the old options button-free menu and save on the arrow presses.

Thanks.

I was saddened to learn that the Danish help forum (I do not remember its official name) – where two extraordinarily helpful and very capable gentlemen for a total of eighteen times (beginning in 2014) promptly offered solutions to problems (that kept me from working). I sincerely wish to thank them!

But: being unable to find the aforementioned forum anywhere, I guess I will have to try to state my current problem in English instead (even though this involves the added difficulty of my, being an amateur, not knowing the correct translations of the Danish words used in menus &c.

My current problem is this, however: My Firefox Browser (64 bit, version 108.0.1) will no longer allow me to access two (Danish) websites which I have been visiting either daily or several times a week for years (without any difficulty).

One of these sites is the (government-run) official Danish Film Institute at https://www.dfi.dk/.

I have no difficulty getting access to the first (main) page. But when I click on one of the numerous “subordinate” links there (such as: https://www.dfi.dk/cinemateket/biograf), I (frequently, though not every single time) get “error message,” including this “error code”:

SEC_ERROR_REUSED_ISSUER_AND_SERIAL

When I search in Mozilla help forums for advice about what to do about this, I am instructed to get in touch with the owner of the site (i.e., The Danish Film Institute). So I called them, and got in touch with their webmaster (I think it was) who informed that, to his knowledge, there was nothing wrong with their “security protocol” (or whatever he called it) and that he had never had a similar complaint from other users.

Another site, to which I have (since a number of weeks) systematically been denied access (if I use Firefox – but not if I try Microsoft Edge instead) is a small, not-for-profit, amateur-driven, web-based Danish radio-station (to which I have been listening (and paying my dues) for decades): https://www.radiojazz.dk/.

When I try, I get the same error-code:

SEC_ERROR_REUSED_ISSUER_AND_SERIAL

I did sent an e-mail to the station, but they haven’t answered. (I cannot blame them, they are only a small handful of volunteers.)

My operating system is Windows 10 (yes, I know there is a new edition, but at least the one I have is fully updated).

Can anyone tell me how to get Firefox to re-install the certificates the browser thinks it is missing?

Kind regards, and season’s greetings from Nikolaj Lunoe Copenhagen, Denmark

I d/l Total AV and added Total WebShield & Total Adblock as extensions to my browser. Now when I open Firefox, it won't open in full screen. If I disable the WebShield, it opens full screen. Are there compatibility issues? Can you advise on how to fix it? It's very annoying.

Please help. I've been trying every solution I've seen online to correct this but nothing works. I get that error message saying I'm offline with YouTube. Only on Firefox browser. I've turned off my add blockers and other add-ons but nothing helps. I've refreshed Firefox, dumped cookies etc. I'm running windows 10 and always get the latest version of Firefox. I use YouTube for my video entertainment instead of TV and am becoming extremely aggravated. Thank You, C.J. Johnson.

My NEW M2, Windows 10 drive failed catastrophically. Am having to rebuild my system pretty much from scratch. I have the old failed, Windows 7 SATA drive. It will not boot, but the data is mostly intact and accessable. I want to sync my new Firefox install from the old, but I need help.

Hi, Thank you for your help, this my question: I'm using the dark theme. I would like to change the Menu bar color and only the menu bar color. I don't want to change for another theme or any other color etc. Just change the Menu bar color. This is the same question than here under, but this question was not answered:

https://support.mozilla.org/fr/questions/1320531 [https://support.mozilla.org/fr/questi.../1320531]

When trying to play Netflix, or any streaming service that is not Youtube, this error message appeared. I followed the DRM troubleshooting, reset the user configurations, and because the error code when trying to play something on Netflix said I was out of date (even though I'm on the latest version of firefox) I deleted and redownloaded Firefox and synced everything again. It says Widevine will be downloading shortly, and I think this might be a part of the problem but I'm not sure how to get it to manually download. I am on a Macbook Air, I've also followed the instructions on the Rosetta troubleshooting and nothing has changed. I've restarted after toggling the options on and off for always allowing the DRM as well as after setting Widevine to always allow and allowing automatic updates. I don't have Avast but I do use a separate VPN, and I also have U-Block origin and adblock not sure if that's messing with it? I really love Firefox and this is the first time I've followed through all the troubleshooting and something still doesn't work. If anyone has any idea on what to do, would love some help :) Thanks in advance!

When I open a new browser window the page slides sideways, how do I turn this effect off? It never did this before, and it is extremely annoying.

The new window appears to slide from the left side of the screen across the screen until it is fully visible; that's what I am trying to describe. As if a card was being dragged out of the left side of the screen, across the page. I hope someone knows how to make this animation stop, please?

Hello !

I just started using the Lnk.Bio service for my personal social media links etc.

Everything is fine on my Android Phone but the browser version of the page seems to have trouble loading the icons, which are replaces by rectangles with two rows of numbers/letters only.

This only seems to happen on the Firefox Browser and I obviously tried switching all add-ons and plug-ins to see any difference but it didn't, and the strange part is that it works fine in Incognito Mode, but is still not displaying right in Safe Mode/Troubleshooting Mode.

I contacted admins of Lnk.Bio and we tried a few solutions, but none worked except when we cleared cache on the Web Developer Tools (Ctrl + SHift + i > 'Cache Storage' > Delete 'V68') but it only worked for one page (not the whole domain) and the single page returned back to the same state (icons not loading).

Is it possible that there is some sort of bug with the Firefox Browser ?

Thanks in advance !

Items won't load from a website that was fine 3 or 4 days ago. I have checked the tracking protection and everything else I can find. I even disabled/removed my adblocker even though it was previously working when it was whitelisted. I need to troubleshoot this problem. 2 websites have the same content but it is only "blocked" on one of them.

12/23/22 After trying for a week to install your mozilla software (thinking this would help to install google play store apps) on my Dell windows pc - it never worked so I requested a refund. I still need assistance in using the firefox browser to install a google play store app specifically the LaView app. Would appreciate your assistance. Henry Mazik

Where did all my saved logins and passwords go? Why did Firefox delete all that information? And NO, using about:profiles to check for alternative profiles, etc., does not work! There is NOTHING there! VERY DISAPPOINTED!!! This is going to cost me hours/days to fix, unless I can find out what happened and get all that info back!

Problem: "Video cannot be played on your device as it does not meet content protection standards" Message when trying to stream videos but only on Amazon Prime.

I have searched the internet for an answer only to be told the problem lies in the browser. I find this confusing because a few months ago I was always watching Amazon Prime videos on Firefox browser. What has changed? How can I correct it? I have the latest Firefox update (108.0.1 64 bit) on my mac Book Pro, MacOS Ventura 13.1.

Thanks for any help you may be able to offer,

Happy Christmas,

Pete

/edit: move thread from Firefox for iOS (iPhone/iPad) to (desktop) Firefox section as you have macOS

Hello Mozilla - Community, why does this( https://youtu.be/bXvv7vDEDyQ ) video only have no sound in Firefox? And what do you have to do where so that Firefox also plays the sound? It is like this in Firefox version 108.0.1 & Windows 10 22h2 64 bit. I use a translation program from German to English. As said before, thank you very much for your answer.

https://www.ssa.gov/feedback/

This page loads the "feedback form" on other browsers. The questions do not show up when using firefox.