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Youtube Comments

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube. I've attached a screensh… (read more)

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube.

I've attached a screenshot that shows that 176 comments are below that video but none load. I'm using the latest Firefox version on Windows 7.

If you need any extra information I will gladly provide it.

Asked by dorschtho 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Refused connection to sites worsening

More and more sites can no longer be accessed by Firefox. I work for Lowe's and it started with store site. Then other sites no longer could be reached. Now I cannot l… (read more)

More and more sites can no longer be accessed by Firefox. I work for Lowe's and it started with store site. Then other sites no longer could be reached. Now I cannot login in to my employee account. Always some message regarding incorrect protocol or certificate or some other security issue. None of these sites are bogus. I have tried all the suggestions given in support but it just keeps getting worse. I have used Firefox for years but will be forced to abandon it if I cannot find a solution soon. If you can help, please do.

Asked by lou.cameron72 1 year ago

Last reply by cor-el 1 year ago

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ctrl shift p stopped working

ctrl shift p stopped working I can click it to private browsing tried developer mode w/ the add ons disabled and still does the same thing Any clues? … (read more)

ctrl shift p stopped working

I can click it to private browsing

tried developer mode w/ the add ons disabled and still does the same thing

Any clues?

Asked by darkgogi 1 year ago

Last reply by cor-el 1 year ago

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Firefox can't open this page

I've read through quite a few posts on this error. Disabled the only extension, and followed guidlines on how to disable tracking protection. I still get the error messag… (read more)

I've read through quite a few posts on this error. Disabled the only extension, and followed guidlines on how to disable tracking protection. I still get the error message.

[quote]Firefox Can’t Open This Page

To protect your security, vimeo.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites/quote

Have tried the 'Open site in new window', it goes to a Vimeo video and then an error message ..

[quote]Sorry, we couldn’t find that page

Make sure you’ve typed the URL correctly, or try searching Vimeo. You could also watch one of the videos below instead./quote

Even though when I hover the mouse over the 'shield' and the display is "Enhanced tracking protection is off for this site", the error still comes up. I go into settings and the 'Managed Exceptions' shows no entries. Shouldn't there be an exception in there for the site I am attempting to view a video from ? There is no method to add a site manually.

Firefox 101.0.1 (64-bit) on Kubuntu (linux)

Asked by oygle 1 year ago

Last reply by oygle 1 year ago

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Where can I download FF for OS X El Capitan V10.11.6?

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox. OS X El Capitan V10.11.6 is the latest this old computer will ha… (read more)

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox.

OS X El Capitan V10.11.6 is the latest this old computer will handle. On the mozilla.org download page, the app on the .dmg that gets downloaded says it wants OS X 10.12 or later.

I'd appreciate your suggestions.

--Gil

Asked by GilDawson 1 year ago

Answered by jonzn4SUSE 1 year ago

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Firefox update to the latest

After updating Firefox, all pages are minimized and the contents need to be enlarged everytime I open a page. I also cannot login yo my bank account on Firefox but can on… (read more)

After updating Firefox, all pages are minimized and the contents need to be enlarged everytime I open a page. I also cannot login yo my bank account on Firefox but can on Edge and Chrome.

Asked by jalnet1 1 year ago

Last reply by cor-el 1 year ago

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Opening pdfs via "system handler" won't work (but other file types work)

Hello I want to open pdfs from firefox (snap 101.0.1) with the default application of the system (Xubuntu 22.04) and not open them in a new tab within forefox. But it d… (read more)

Hello

I want to open pdfs from firefox (snap 101.0.1) with the default application of the system (Xubuntu 22.04) and not open them in a new tab within forefox.

But it does not work, as if there was a problem with the system handler but only for pdfs and not for other file formats.

More details :

  • I changed Preferences/general/Applications for pdfs to use either "always ask" (and then chose "open" " With system handler" when asked) or "default system application". In both cases the pdf is downloaded but not opened. If I right click on the downloaded pdf in the list of downloaded files and then chose "open with system handler", nothing happens.
  • Opening the pdf inside Firefox works well and opening pdfs saved on my disk (outside firefox) as well.
  • Opening other file format by choosing to open them from firefox with the system handler works well too (tested eg with .torrent, .xls, .tif,...).
  • I tried to change the default system application for pdf (Atril) to other softwares without success (Okular, Evince).
  • If I try to open a .djvu file with the "system handler" it is opened correctly using Atril which is the also default for pdfs... So Atril works for .djvu files but not for pdfs...
  • I tried to replace the handlers.json file from my profile by a handler.json file from a brand new profile, without success (I still have a backup of my old profile file if needed). I did that because opening with the system application worked before and the bug appeared after I changed all applications preferences to "always ask" (and there were a lot of them in my rather old handlers.json file).

I'm lost...

Asked by gilles.sanmartin 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Ctrl + Shift + Right-click

After the recent update, I have not been able to open a new incognito mode window with the Ctrl + Shift + Right-click keyboard shortcut, but I am still able to open a new… (read more)

After the recent update, I have not been able to open a new incognito mode window with the Ctrl + Shift + Right-click keyboard shortcut, but I am still able to open a new window with Ctrl + N and new tabs with Ctrl + T. Re-installing the browser does not work nor does the shortcut work with the other Ctrl and Shift buttons on my keyboard. I have tested my keyboard and it does not seem to be the problem as everything functions properly on it.

Asked by Skullwing 1 year ago

Last reply by tlim1 1 year ago

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Another program can't open Firefox

When I look up the error message I get, everyone I see who got it can't open Firefox, but I can open it fine. For me, I have Firefox as my default browser and when anothe… (read more)

When I look up the error message I get, everyone I see who got it can't open Firefox, but I can open it fine. For me, I have Firefox as my default browser and when another program (tModLoader on Steam) tries to open it, it gives me "Profile Missing," "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I don't know if it gives the same error for other programs because I can't think of any programs that open my default browser. When I switch my default browser to Edge, the program can open Edge fine.

Asked by Good_Days13 1 year ago

Answered by Good_Days13 1 year ago

  • Archived

Firefox crashes every few minutes

Hello, Firefox, up to date version crashes every few minutes. Tried to download and run installation, tried to open in troubleshooting mode, nothing helped. Few last… (read more)

Hello,

Firefox, up to date version crashes every few minutes. Tried to download and run installation, tried to open in troubleshooting mode, nothing helped.


Few last crash IDs

bp-2ee2b227-57a8-42a0-965d-f948a0220615 bp-e3b9f4da-c1db-417a-a79c-e8eb50220615

Asked by eddaVLN 1 year ago

Last reply by Amelia 1 year ago

  • Archived

Bug with filling in the input of type "time" in Firefox

I added an input of type time, and the problem is - I can't fully fill it in(cant fill in seconds part). I have recorded a screen cast to visualize this problem. Kind … (read more)

I added an input of type time, and the problem is - I can't fully fill it in(cant fill in seconds part). I have recorded a screen cast to visualize this problem.

Kind regards, Denis

Asked by ellan.62 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

How to transfer tabs from desktop to phone

Hello Please explain to me how to transfer tabs from desktop to Android phone because there is no option on my desktop browser settings and no matter how much I sync, the… (read more)

Hello Please explain to me how to transfer tabs from desktop to Android phone because there is no option on my desktop browser settings and no matter how much I sync, the desktop tabs will not be transferred to the phone again. please guide me

Asked by iraj 1 year ago

Answered by cor-el 1 year ago

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Automatically Logged Out of Websites Post-Authentication

I first thought this issue was contained to a single website and was the fault of their IT, but I have begun to experience this issue on other websites, and it does not o… (read more)

I first thought this issue was contained to a single website and was the fault of their IT, but I have begun to experience this issue on other websites, and it does not occur on other devices also using Firefox. It is difficult to explain given that I don't have any idea what is actually happening, but hopefully I can make it clear enough.

For some websites that require a username and password, I will correctly login and pass authentication but then I will be booted back to the initial login screen, almost like the login failed. I only know that it is technically a log out, not a failure, because I have briefly seen the URL change like I'm logging out. I have tried uninstalling and reinstalling Firefox fresh multiple times on my Windows 11 laptop, but the same issue occurs consistently.

This happened when I was trying to login to the student portal for my university and when I was trying to login to my apartment's resident portal. Changing cookie settings or going into a private browser has not helped at all. I cannot tell if this is a bug with Firefox (maybe just on Windows 11?) or if there is some background setting that needs to be adjusted, but it is very frustrating. If this keeps happening, I would have to switch to a different browser, which would not be ideal.

Does anyone have any idea of steps that I could take for troubleshooting or any experience with similar issues? Any help would be greatly appreciated.

Asked by Jake 1 year ago

Answered by Jake 1 year ago

  • Archived

Firefox profile cache2 folder has unmovable and invisible files.

I am helping someone with setting up their computer. They are on Windows 7. As part of that setup, I needed to shrink the C: partition so I could create a second partitio… (read more)

I am helping someone with setting up their computer. They are on Windows 7. As part of that setup, I needed to shrink the C: partition so I could create a second partition. The C: drive is on a SATA connected SSD. After running a defragger to do that and consolidate the files to the lower half of the disk I found that there were some unmovable files very near the end of the disk that prevented the shrink. When I examined the files (via the defragger interface), they were in the Firefox profile in the Cache2 folder. But when I navigated to the profile, there was no cache2 folder.

I have run chkdsk and it fixed a few errors but the files were still unmovable and not visible in Explorer. I have enabled Hidden and System files. So how in the heck do I delete these files so I can shrink the partition?

Asked by John Spitzer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

New tab option - want to specify URL, same as home page.

Earlier versions of Firefox allowed you to choose a website when opening a new tab. Now the only choices are Blank Page or Firefox home (default). I find neither acceptab… (read more)

Earlier versions of Firefox allowed you to choose a website when opening a new tab. Now the only choices are Blank Page or Firefox home (default). I find neither acceptablee and would like to specify aparticular URL to open a new tab, same as the custom URL I have selected for the home page.

How can I do this?

Asked by Marc Stager 1 year ago

Last reply by Terry 1 year ago

  • Archived

Launching Firefox browser is VERY slow

Lauching Firefox browser onto desktop after starting is VERY slow. No other browser is slow to start. No suggestion about "fix slowness" in Firefox HELP is apparent. H… (read more)

Lauching Firefox browser onto desktop after starting is VERY slow. No other browser is slow to start. No suggestion about "fix slowness" in Firefox HELP is apparent. How to fix slow launching?

Asked by Carol Watson Koser 1 year ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

I can't set a default behaviour for download of *.XLSX files

I am trying to download a spreadsheet file which has a .xlsx extension. Firefox insists on downloading the file (my default action) but I want to be given the option to o… (read more)

I am trying to download a spreadsheet file which has a .xlsx extension. Firefox insists on downloading the file (my default action) but I want to be given the option to open in my spreadsheet program (Libreoffice).

Looking in Settings and scrolling down to Files and Applications -> Applications, there are other spreadsheet formats present but not one for .xlsx. How do I add the "Always Ask" option for .xlsx files?

Libreoffice is the default system application for opening these files.

Asked by tc68 1 year ago

Answered by Terry 1 year ago