Firefox Support Forum

Dear Mozilla/Firefox, in the past week or so Firefox is noticeably slower to load than Norton Secure or Google Chrome. Running from a shortcut or pasting the same link into the address bar, Firefox takes around 25 seconds to load where Norton is almost instant. There are features of Firefox that I prefer over other browsers so hope you can guide me how to fix this. Thank you,

Trying to access my Tesco account but a page saying 'Access Denied on this server' appears. Can you rectify this? I urgently need to login to my Tesco Account.

Dr Robert Tranter

PS. I have tried to solve the problem for 2 days but no success!

I got an email saying my account was going to be deleted in 48 hours because of spam coming from my address. They say I should hit a button to get virus protection. Could this be true or spam?

What can I do to get my "upgraded" Firefox to display Facebook correctly. Right now, it is basically a blank page. Edge still displays Facebook correctly. Please try to give instructions that a non-expert can follow.

The latest updates sucks. Trouble with log -in pages, even Mozilla's own page doesn't seem to like the new cookie settings... Had to get onto tis forum through chrome of all things...

Anyone aware of fixes or some way to revert to an older release?

I am running Windows 10 Enterprise version on my desktop.

The same video on Facebook plays perfectly on Chrome but the sound is muted when it is played on Firefox. It happens only recently.

Is there some control features that I should turn on or turn off somewhere so that I can continue to use Facebook a usual on my Desk top.

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access.

I use firefox as my browser(I like it the best) I have edge on my computer because I upgraded to windows 10. I really dislike microsoft edge. I recently downloaded a couple of pdf's , in the settings it says that firefox opens the pdf. then I click on the pdf and when it opens it has a button that wants me to put edge as the default reader and so I go to the settings on firefox and it says that firefox is the reader tat opens the pdf but their is no way to make firefox my default pdf. it is really frustrating, as I said I really do not like the edge browser. Is there any way that this is fixed? thank you for your help!

sincerely terry barney

Hi, Moz://a Support Team

I hope you're doing well,

I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue?

Any guidance or assistance you can provide would be greatly appreciated.

Thank you for your help.

Best regards, Karlie

Microsoft crashed and rebooted my computer. I restarted Firefox and can't access anything in the hamburger menu. Nothing happens when you hover over it, right click it. It's a dead stack of lines.

I manually navigated to Mozilla support and that works. Google search window works. I am signed in and see my name at the top. No menu; can't get any of my history.

I have recently (today) installed a device (Mini Wireless USB adapter) on my desktop computer. I am now connected to my ISP modem wirelessly. I have been using Firefox as my browser for many years (ten?) and have not had a problem until today. When I attempt to go to a web site I get a notice that says: "Unable to find the proxy server. Firefox is configured to use a proxy server that can't be found. Check the proxy settings to sure they are correct. Check to make sure your computer has a working network connection. If your computer or network is protected by firewall or proxy make sure that Firefox is permitted to access the web."

I am able to get to any web site I choose when using another browser. I am also receiving my emails, and able to send emails. So I know the computer has a working network connection. When I have visited the Mozilla support site (having to use another browser) I see advice that shows opening the Settings page and getting to the Proxy settings. When I open my "Settings" page from the menu on the Firefox home page upper banner I do not see any option to get the Proxy settings. How do I access the Proxy settings page? Or how do I access the Firewall settings? Don't forget, I cannot open any web page from Firefox.