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Annoying address bar/search issue

Until a few days ago, I could type a search into the Firefox home page and my typing would appear as expected in that 'window.' Now the typing appears in a address bar, a… (read more)

Until a few days ago, I could type a search into the Firefox home page and my typing would appear as expected in that 'window.' Now the typing appears in a address bar, apparently owned by google, at the top of the page and it is extremely distracting and annoying.

How can I restore the sensible and easy way to search?

I attach here a screenshot of the place where I would like to see my search

Asked by bruce106 1 month ago

Last reply by cor-el 1 month ago

virus warning

I recently updated Firefox browser. Since doing so, I get a warning window that pops up after launching Firefox advising that VERIFICATION.EXE "contains a virus or malwa… (read more)

I recently updated Firefox browser. Since doing so, I get a warning window that pops up after launching Firefox advising that VERIFICATION.EXE "contains a virus or malware."

I assume that verification.exe is associated with Firefox. What am I supposed to do in response to that message?

Thanks,


Steve Wahle

Asked by sjwahle 1 month ago

Last reply by zeroknight 1 month ago

Question on Storage\Archives foler

In the appdata\roaming\Mozilla\Firefox\Profiles\xyz\storage\archives folder there are 2 folders, \0 and \default. They contain over 500MB between them and are not cleare… (read more)

In the appdata\roaming\Mozilla\Firefox\Profiles\xyz\storage\archives folder there are 2 folders, \0 and \default. They contain over 500MB between them and are not cleared out by removing all website data (it did clear out Storage/Default). Can the content of these 2 folders be deleted? The \0 folder contains 30 folders with dates for the folder name ranging from 2022-01-16 to 2023-10-26 for a total of 115 MB. The \default folder contains over 1000 folders dated from today back to 2017 for a total of 475 MB. The names of the folders in \default are variations of websites visited and pages I have saved elsewhere (https++++www.xyz.com and file++++c++doc+ etc.)

I tried searching "storage\archives" and came up blank, I hope no one else has answered this in some other thread. Thank you for any info.

Asked by reicher2000 2 months ago

Last reply by cor-el 1 month ago

google does not stay signed in

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days… (read more)

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days ago, I updated Norton Utilities Ultimate and after update ran it for standard options. Before that update, I could start Google and still be signed in and start Gmail and still be signed in. Now, whenever I close Gmail or Google, I have to sign in whenever I start Google/Gmail. I tried to get help from Norton (see attached chat printout), but they said it was not a Norton problem and to contact Google. When I researched the problem with Google, it indicated that the problem was related to cookies but did not help correct it. I tried Firefox Help and could not find any useful information. I then changed to Google Chrome browser; that works and I can start and stop Google and Gmail and remain signed in. If I go back to Firefox, I still have to sign in every time I start Google. Appears to me to be Firefox or Firefox setting problem. Help!! Gordon gordonandpatti@gmail.com

Asked by gordonandpatti 1 month ago

Last reply by cor-el 1 month ago

My website says NOT SECURE) This website does not supply ownership information.

How do I figure out what this all means and how to fix it? www.dorinhawear.com This website does not supply ownership information. Parts of this page are not secure (su… (read more)

How do I figure out what this all means and how to fix it? www.dorinhawear.com

This website does not supply ownership information.

Parts of this page are not secure (such as images). You are not securely connected to this site.

Asked by Dale Ryan Reynolds 1 month ago

Last reply by cor-el 1 month ago

Username data field

While this is a Privacy and Security setting issue - at least tangentially - my question isn't about security so much as how this data is being stored/retrieved. I navig… (read more)

While this is a Privacy and Security setting issue - at least tangentially - my question isn't about security so much as how this data is being stored/retrieved.

I navigated to an entirely new site the other day and it requested a username and password. When the cursor was in the Username field, a set of proposed entries showed up. These were all (recognizable) first names - not emails. When I checked the Privacy and Security settings, I couldn't find any of the names in stored data. While this may be just cached entries for similar fields ("username" or "name" etc...), the list I saw was heavily curated. One of the names I don't ever recall even entering in any name field (and wouldn't have been used for any login) - but even if I had, the list that I saw was far from exhaustive and would only have been a very specific subset of any data I would have entered into any "name" or "username" field.

Is there somewhere I can find how that list was generated?

Thank you,

Asked by nikolai42 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

New PDF Editor

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You,… (read more)

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Asked by Drone 2 months ago

Last reply by zeroknight 2 months ago

Cannot access banking web site

This is in response to zeroknight. Sorry, I didn't know how to reply directly to your email. I deleted the site cookies and disabled tracking protection with no success… (read more)

This is in response to zeroknight. Sorry, I didn't know how to reply directly to your email.

I deleted the site cookies and disabled tracking protection with no success, however, I was able to login in trouble shooting mode. I went back to normal mode but was still unable to login. Is there anything I can do to correct the problem?

Thanks for the reply.

Asked by MrKite 2 months ago

Last reply by James 1 month ago

Slow mozilla

Hey, I have no idea what information to provide, thing is just that my mozzila always gets extremely slow {literally unusable} after being open for cca 10 minutes. I work… (read more)

Hey, I have no idea what information to provide, thing is just that my mozzila always gets extremely slow {literally unusable} after being open for cca 10 minutes. I work in the browser so first ten minutes are fine and then it just freezes so much that I have to restart computer for it to work normally again - for another ten minutes. It is extremely frustrating, other browsers dont use it and I love mozilla and dont wanna put it aside. Anyone has idea? It is not hardware related, my hardware is absolutely fine, it is also not viruses related, pc is clean, any idea what could cause this? Or what could solve this? If u need some more information, I can provide, but I have no idea what could help to provide...

Asked by brbutterly 1 month ago

Last reply by zeroknight 1 month ago

home browser and all website screens are way to large

My home screen and all other browsing screens are so high and wide that I can't scroll down because the side slide bar is not on the screen. I have no idea how this happe… (read more)

My home screen and all other browsing screens are so high and wide that I can't scroll down because the side slide bar is not on the screen. I have no idea how this happened! I can't find any articles that help me reduce the screen size that I can understand. There seems to be no solution option in firefox settings to adjust the screen size. The View tab does not help because it just offers zooming of the data on the screen, not the actual size of the screen.

I am going to use Chrome and/or MS Edge until this screen size issue is resolve by firefox, and I may not come back to using firefox any more - including cancelling my subscription to Mozilla VPN.

Asked by chezmich 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Video playback (and other misc. webapp) issues, which do not occur when using a Private Browser window

I am facing an issue with my Firefox. This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoy… (read more)

I am facing an issue with my Firefox.

This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoying!!) videos will stick while audio plays in the background. This does not always happen, but once it starts there seems to be some sort of cooling off period before things work again.

Reddit video player never works, seeming to silently crash - never showing the play button or video controls overlay.

I have had miscellenious other issue with other website that include forms to fill out and navigate where the elements like "next" or "submit" are completely unresponsive.


  • Refreshing the page does not fix it.
  • Clearing Firefox's cache and data did not fix it.
  • "Refreshing" Firefox did not fix it.

Strangely, the same video/page will always work on a Private browser window. I appreciate that these windows don't have extensions active, but I have activated every extension in private browsing and it still works.

The only extensions I have are:

  • Privacy Badger
  • uBlock Origin
  • Bitwarden

I have no idea what it is about my "normal" browser which is broken, and why things are fine in the private window, but this is immensely frustrating.

I really don't want to have to change to another browser (Chrome... ew...) but I need this fixed if I am to continue.

Asked by Paul Naidoo 1 month ago

Last reply by zeroknight 1 month ago

screenshot entire webpage

hello I can not screenshot full-page webpage when clicking full-page on some websites, it only print visible part on same website, i cant print as pdf either … (read more)

hello I can not screenshot full-page webpage when clicking full-page on some websites, it only print visible part

on same website, i cant print as pdf either

Asked by Asma 1 month ago

Last reply by cor-el 1 month ago

Trying To Fix The Wrong Time in Firefox Ended Up Removing Firefox's Ability to Display a Player Within a Site if Another Site Has Embedded it.

My Firefox browser did not update with daylight savings (this is my first time being in a country with daylight savings with this PC) and now all in-browser times are an … (read more)

My Firefox browser did not update with daylight savings (this is my first time being in a country with daylight savings with this PC) and now all in-browser times are an hour behind, which is already really confusing for someone experiencing daylight savings for the first time. Now that I do not have a phone, this went from mildly annoying to really messing up my day-to-day life. As a result, I researched, found and followed this question-and-answer proposed solution to my issue but it didn't work. Now, I've been pushed a step backward because I have also lost the ability to view TV shows and movies on third party websites because the player will not load and a 'Website will not allow Firefox to display the page if another site has embedded it' notice will pop up (image for reference). This is super infuriating due to the fact that my PC is older and genuinely cannot run any kind of chromium browser and Firefox is the only way I can access said third party sites. It would be wonderful is anyone had a solution for both issues; thank you!

Asked by sagaofyou 1 month ago

Last reply by zeroknight 1 month ago

Home page

I would love to remove CNN and MSNBC from appearing on my computer. If I can get them from auto playing that would be nice also. What do I need to do? Danny *Email remo… (read more)

I would love to remove CNN and MSNBC from appearing on my computer. If I can get them from auto playing that would be nice also. What do I need to do? Danny *Email removed for privacy*

Asked by dewesley 1 month ago

Last reply by cor-el 1 month ago

ff update messed up Google sign in

I updated FF per regular basis. Now I can't log into Google because my phone is no longer an option. A tablet is an option but it's physically inaccessible. All I did wa… (read more)

I updated FF per regular basis. Now I can't log into Google because my phone is no longer an option. A tablet is an option but it's physically inaccessible. All I did was click update and restart. Nothing unusual about that. My phone can't access Google accounts either. I'm not the most tech savvy and so I have no clues how to remedy this situation.

Asked by SCLB 1 month ago

Last reply by cor-el 1 month ago

Is there any possible way to darken the Grey text on so many websites?

The Grey Text Fetish throughout The Web is ruining what little Senior Eyesite I have left. I don't want to switch browsers, but I'm not finding any way to darken text in … (read more)

The Grey Text Fetish throughout The Web is ruining what little Senior Eyesite I have left. I don't want to switch browsers, but I'm not finding any way to darken text in Firefox. Help!

Asked by dwgrisham 1 month ago

Last reply by zeroknight 1 month ago