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Problem loading page-banking account is unaccessible

Recently I have been having trouble with the Fire Fox/Mozilla site. There seems to an issue with the authentication of certain sites I have frequented for years. The on… (read more)

Recently I have been having trouble with the Fire Fox/Mozilla site. There seems to an issue with the authentication of certain sites I have frequented for years. The ones that are most effected are those with banking or bank credit cards. HELP

Asked by Darlene Sterzinger 2 months ago

Insert your security key into USB port - request comes from 'App' by 'Mozilla corporation'

I am locked out of different accounts currently. (using desktop, windows 11) While logging in, I get a pop up, from Windows Security, INSERT YOU SECURITY KEY INTO THE US… (read more)

I am locked out of different accounts currently. (using desktop, windows 11) While logging in, I get a pop up, from Windows Security, INSERT YOU SECURITY KEY INTO THE USB PORT'. Pop up says request comes from Mozilla Corporation. See attached screenshot

How do I turn this security feature off?

Asked by Qweenbee 1 month ago

Some buttons no longer working in Firefox that work in Chrome

For a while now, several months anyway, many of the sites I visit work in Chrome but no longer in Firefox. The sign in or login buttons do nothing, petition submit button… (read more)

For a while now, several months anyway, many of the sites I visit work in Chrome but no longer in Firefox. The sign in or login buttons do nothing, petition submit buttons do not work, etc. I can enter information in the required fields, but I the send/submit buttons do not work.

My test page is the log in for a course I have purchased. Here's what I have tried so far:

    Turned off enhanced protection 
    Paused AdBlock
    Ddisabled Privacy Badger
    Whitelisted the site on minerBlock.

Still no joy.

Anyone have any ideas? Thanks, --elizabeth

Asked by baker_eliz 2 months ago

Vertical Scroll bar next to a page's vertical scroll bar, cannot catch with a mouse to use, it appear as thin as a line drawn with a very sharp pencil

Please is there somewhere I can make all the vertical scroll bars , that I can use with Chrome and other browsers, usable in Firefox? I know how to make the one on th… (read more)

Please is there somewhere I can make all the vertical scroll bars , that I can use with Chrome and other browsers, usable in Firefox? I know how to make the one on the edge of the tab on the RHS fatter, in the about:config using widget.non-native-theme.scrollbar.style = 4 , but not one that is inside a "box" on that page adjacent to the RHS. I can just see the line in that box, but if I approach it with a mouse it covered by the scroll bar on the edge of the tab.

Asked by honorcb 2 months ago

Video Player Footage Freezes When Tabbing Into a Game Window

In the last couple weeks i've encountered an issue where video footage, but not the audio or the video progress itself, will freeze if I tab out of Firefox and into a gam… (read more)

In the last couple weeks i've encountered an issue where video footage, but not the audio or the video progress itself, will freeze if I tab out of Firefox and into a game window.

Here's a video showing the issue

Like shown in the video, It only seems to affect Firefox and not other browsers, and it only happens when I switch to a game window, not other tabs. It should also be noted that although the video only shows YouTube footage, this issue affects every player I've tested it on.

I've tried this both with and without extensions enabled, as well as just about every video player related config in the about:config page, and with both hardware acceleration on and off, still with no luck resolving the problem.

If anyone has had a similar issue and managed to fix it, help doing so for myself would be much appreciated.

Asked by shibe 2 months ago

Problem with bookmarks folders on Firefox

I find it impossible to find anything in the Firefox bookmarks lately. This is due to the way only "recent bookmarks" show in the bookmarks pulldown, instead of my folder… (read more)

I find it impossible to find anything in the Firefox bookmarks lately. This is due to the way only "recent bookmarks" show in the bookmarks pulldown, instead of my folders, like it used to. I take a lot of care to put everything into folders, so I don't have a long unsorted list. But then the only way to find my folders The only way to find my folders is to have to go into "Manage Bookmarks," which is a giant hassle. (Also, if I open the wrong bookmark, it doesn't leave the list open, so I have to go back and start over. Is there a way to leave my list open, for instance if I want to open multiple bookmarks from one folder?)

I found a help thread which said "Click on bookmarks and then click on bookmarking tools." I tried to do this (several times) ... but unfortunately I don't see the "Bookmarking Tools" option AnyWhere.

I would really appreciate help. I find this so frustrating it makes me not want to use the browser anymore, because locating the articles I need to find again is very time consuming and not straightforward.

Asked by junkskunkmonkey 2 months ago

Secure Connection Failed

I have version 134 installed on Win 11. It returns : Secure Connection Failed An error occurred during a connection to duckduckgo.com. PR_END_OF_FILE_ERROR Error… (read more)

I have version 134 installed on Win 11. It returns :

Secure Connection Failed

An error occurred during a connection to duckduckgo.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

The same result from all sites tried except this one.

Asked by ltjdavis 2 months ago

Suddenly can't log into https://currently.att.yahoo.com/ for my email but can log in using Edge

I have tried everything recommended to try and log into the ATT email website. What is weird is that the email is coming into Thunderbird just fine and I can log in usin… (read more)

I have tried everything recommended to try and log into the ATT email website. What is weird is that the email is coming into Thunderbird just fine and I can log in using the Edge browser. I only log in to the ATT site every so often in order to mark emails as spam and occasionally to look in the spam folder for a missing email. I have deleted the cookies for this website and the history as recommended. I don't want to delete all my cookies as it is a real pain to have to log back in to all the sites I regularly use. I saw on a Microsoft site that this is a documented problem and sometimes changing one's password helps but I can't find a way to change my password. I'm no longer an ATT customer (after getting a better internet provider that ATT DSL!) but I still use that email address. I am baffled. Appreciate your help.

Asked by Susan Beecher 2 months ago

Your browser is being managed by your organization.

How can i get rid of (Your browser is being managed by your organization). There is no organization. I uninstalled NordVpn. I completely Uninstalled Firefox, removed all … (read more)

How can i get rid of (Your browser is being managed by your organization). There is no organization. I uninstalled NordVpn. I completely Uninstalled Firefox, removed all Mozilla entry in Registry. and reinstalled Firefox. But I still get (Your browser is being managed by your organization). I have Norton 365. I have been using Firefox for many years. If i can not solve this. I will use some other browser. Tanks in advance for any help.

Asked by GEORGE 2 months ago

  • Archived

Firefox asks for master password on startup

When ever I start Firefox it asks for the master password. I am not using sync. OS is Windows 11. On my laptop which is running the same OS it does not ask for the mas… (read more)

When ever I start Firefox it asks for the master password. I am not using sync. OS is Windows 11. On my laptop which is running the same OS it does not ask for the master password, even though they are both pointing to the same homepage of google.com

I have tried disabling the password and re-enable, that does not work. If there is another setting I haven't found it yet.

Asked by Cameron 2 years ago

Last reply by Cameron 2 years ago

  • Archived

password recovery

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought al… (read more)

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

Asked by the2m.wise 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Cannot cut and paste photographs from websites into Skype

Dear Community, Can you help? Suddenly, about two or three weeks ago, it ceased to be possible for me to copy images from websites and paste them into Skype to share. … (read more)

Dear Community,

Can you help?

Suddenly, about two or three weeks ago, it ceased to be possible for me to copy images from websites and paste them into Skype to share.

What is the reason for this?

Is it because Microsoft have somehow blocked this function into Skype?

Does anybody know?

Thank you for your help and best wishes

V.

Asked by msaldrid 2 years ago

Last reply by Terry 2 years ago

  • Archived

Access Denied and 403 Responses

When navigating within retailer web sites, some clicks, such as searching for their nearest branch, consistently produce an Access Denied message, such as the following o… (read more)

When navigating within retailer web sites, some clicks, such as searching for their nearest branch, consistently produce an Access Denied message, such as the following one:

Access Denied You don't have permission to access "http://www.argos.co.uk/stores/?" on this server.

Reference #18.d639dd58.1652362340.afeb7586

I get a similar response when trying to open some web sites, such as Sainsburys.co.uk which has just responded with the following 403 message:

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: 0n5le1zhQCuf0_pKJpVKjuKasKFKRNYhMr3zpIde_UuAx0dBE1hhlw==

Are such searches controlled via Firefox? If so, do I need to change a Firefox setting to overcome the problem?

Asked by a.mcpherson832 2 years ago

Last reply by a.mcpherson832 2 years ago

  • Archived

LastPass Federated login hangs after Firefox 103 upgrade, works with 102

After upgrading Firefox from 102 to 103, LastPass Federated Login extension hangs (blank white screen) after Okta login completes. Firefox 102, works fine. Unfortunatel… (read more)

After upgrading Firefox from 102 to 103, LastPass Federated Login extension hangs (blank white screen) after Okta login completes. Firefox 102, works fine. Unfortunately, I cannot stop the automatic upgrade for Firefox. LastPass is critical to my work and I've uninstalled it as a result. I've contributed to both Firefox and Thunderbird as I believe they are the best at what they do.

Please let me know when this will be fixed, or how to disable automatic upgrades.

Asked by moke1 2 years ago

Last reply by moke1 2 years ago

  • Archived

Sync fails with search engines

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycro… (read more)

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycroftproject.com/ for no apparent reason. We are talking about OpenSearch standard and Sherlock.

As of now, the search results on https://support.mozilla.org are either archived or unanswered. Please work on the ranking of search results so users can see

  • when a thread has been started / last updated
  • which answer is actually solving the problem or at least linking to the correct statement of the developers concerning the topic.

Asked by Melchior blausand 2 years ago

Last reply by Paul 2 years ago

  • Archived

email not syncing

For years I am able to click on different emails and view my messages. But suddenly the one email (see screen shot) is not syncing. I don't know if this is a Firefox issu… (read more)

For years I am able to click on different emails and view my messages. But suddenly the one email (see screen shot) is not syncing. I don't know if this is a Firefox issue or AT&T. I have tried everything I know but the problem persists. AT&T tells me I should not be able to see multiple email addresses but I have been doing it for years. Does anyone has a solution to this problem? I am using the latest app from Currently,AT&T/Yahoo!+. AT&T just does not care about this. If you can reach them, they can't help. It is driving me crazy.

Asked by Julio 2 years ago

Last reply by Julio 2 years ago