Firefox Support Forum

Hi I have been using Firefox for the longest time and never had any issues, recently whenever I try to open the browser it crashes, I am currently using an early 2011 MacBook Pro, funny thing is all the browsers are crashing apart from the crappy safari. Is my hardware too old?

Pretty please help !!!

The following html inscription animates when clicked (the duck in the image quacks), but for some reason, the animation doesn't activate on http://ord.io with the firefox browser. I wanted to bring this to your attention because It works on http://ord.io with every other browser.

https://ord.io/61325815

Every time I browse incognito mode and download files (pdf mostly), then I exit the browser and my files disappear from the Downloads folder in Windows 11. It has been like this for a long time now. I have to remember to cut and paste them to another folder before shutting the browser down, but when I forget it's annoying. Can this be fixed?

In devtools when i search in all resources it takes 2+ minutes to find all of the matches, while chrome is near instant, same website. theres around 200 requests. On my laptop it completes faster though so im a little confused.

when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wronghost"

Do you get the error in Thunderbird or in the browser? What browser?

   But, if I copy link and copy into browser it works fine. 

Is that the same browser as the one which opens when you click the link in Thunderbird (a.k.a. your default browser)?

In answer to these questions: I use Chrome or Duck Duck Go. Duck Duck Go is my default browser. If I copy and paste link from email in browser it opens, but if I click on link in email I get the error message above. Also when you reply the email is a do not reply email so I can't reply back. Please include a good email so I can answer any questions you may have. Thank you

After switching to Firefox from Chrome, after Chrome started acting wierd, especially when it came to youtube, I haven't been able to pay for Ubereats deliveries, all that happens is it stays on the checkout page. making me bring up my phone and pay that way as I can still use the basket I put together.

Tried to report it to Ubereats but whoever was on the other side of the chat, seemed to think the problem was with the phone app and closed the ticket without solving anything.

How someone here can help figure out why it's happing.

I've already tried disabling my adblockers and security, no luck

I've attached my list of extensions just in case

This brings up something I have been trying to fix for more than a year. When I click on the email link "Start with a free scan", google.com appears at the bottom left and nothing happens, not just with your link but with all. I have waited many minutes just to see if it will link. Sometimes, after minutes, it connects. I have been trying to get Google out of this in "mailto" but cannot. If I right click "open in a new page", google does come up, the target site does (I think) and we move along normally.

Can't you fix this? Google it and you'll see it everywhere. Mozilla has a suggested approach online which does not work. Please help all the AVG and Firefox folks who suffer with this.

Thank you,

Charles McKeown

The PTL network stopped working for playing live tv, it's the only live broadcast I have trouble with, all other PTL network features work fine, it does not matter what performance setting is used.

Firefox 123.0 MacOS 13.6.3 Ventura

Firefox does not automatically create a new empty window on startup. Neither starting from "applications" nor clicking icon in the dock

Instead once has to right click the icon then click "New Window"

Why is it that the people who "improve" products are always dickering with the look and feel to no benefit to the user? Why suddenly does a new empty window not open? Fantastic job Mozilla. It takes me an hour or so to figure out how to even get a window with the default web page URL and then I have to perform forever after three clicks instead on one.

I have a suggestion. The next time you think about changing the look and feel: DON'T. It is just that simple. DON'T.

When running a remote desktop connection, if the the remote computer has a web player running (YouTube, Spotify, SoundCloud, etc.) it will stop playback and audio will stop outputting from the remote computer.

However, you can hit play again on the web player and it will resume playing. But once you end your remote desktop connection the player will stop again and all audio or video output

There is a post here (https://mzl.la/3Pg6xU3) that stated you can change "security.sandbox.content.level" value to "2" but this did not work.

Any ideas?

Pls look to my crash reports and help me know what is their source. Thanks!

bp-5d83f21d-e9a3-4919-b261-b32e00240306 3/6/2024, 3:48 PM bp-c29bc46a-766a-431e-8c6f-a3f240240306 3/6/2024, 3:48 PM bp-db463552-8944-477d-ad07-463320240306 3/6/2024, 3:48 PM bp-01ee8ef8-42d1-4bdb-bc39-2e9270240306 3/6/2024, 3:47 PM bp-3a2d5212-a83e-483f-9e41-090c20240306 3/6/2024, 3:47 PM bp-98d7ca67-4a45-43a1-86d9-d6e880240306 3/6/2024, 3:47 PM bp-599d5639-26c7-492a-b31a-0bdbe0240306 3/6/2024, 3:47 PM bp-994482af-c279-4c2f-b967-f6f3d0240306 3/6/2024, 3:47 PM bp-02499e5e-79dc-4fc0-a02f-abd540240306 3/6/2024, 3:47 PM bp-09dd2f32-6f81-40c0-86a9-cee6b0240306 3/6/2024, 3:47 PM bp-74f14713-2705-4a71-b5b9-612360240306 3/6/2024, 3:47 PM bp-2815fc45-eb90-42d9-86e5-1867e0240306 3/6/2024, 3:47 PM bp-148a9269-9d10-485e-9c28-a00640240306 3/6/2024, 3:47 PM bp-315298c1-89e9-432d-9250-83c0c0240306 3/6/2024, 3:47 PM bp-eb2801f1-e21f-4cba-a751-355810240306 3/6/2024, 3:47 PM bp-27fe08e8-d48d-43a5-8949-8fc9c0240306 3/6/2024, 3:47 PM bp-e3816a84-2a64-4884-9785-890430240306 3/6/2024, 3:47 PM bp-ddf9b1d1-0c22-4b10-a464-95a690240306 3/6/2024, 3:47 PM bp-9542834e-ed41-4472-8b4b-302950240306 3/6/2024, 3:47 PM bp-5863fd88-99ef-4585-8b4e-9bb630240306 3/6/2024, 3:47 PM bp-fd632df5-fd19-40f8-b135-828510240306 3/6/2024, 3:47 PM bp-66021aa4-59be-4cf8-868c-3fd350240306 3/6/2024, 3:47 PM bp-13f0ad37-f261-4606-a1f7-4c4e80240306 3/6/2024, 3:47 PM bp-1a2c650b-c31a-43da-8b9f-682200240306 3/6/2024, 3:47 PM bp-da787002-0383-4868-893e-4a0700240306 3/6/2024, 3:47 PM bp-46a3db01-ff24-4928-9764-967230240306 3/6/2024, 3:47 PM bp-ac5237a3-de5c-4792-b538-6b7c60240306 3/6/2024, 3:47 PM bp-40d0daac-0252-4a0a-8218-ddd850240306 3/6/2024, 3:47 PM bp-9513a448-1a8d-43c9-92b4-dbe840240306 3/6/2024, 3:47 PM bp-cc5335ed-c6b2-4ea5-a995-5b7eb0240306 3/6/2024, 3:47 PM bp-386cb76c-58fd-4b87-890e-c667e0240306 3/6/2024, 3:47 PM bp-e6250204-bb22-4553-8749-bf24a0240306 3/6/2024, 3:47 PM bp-21f46e8b-d57f-4509-9cc4-8451d0240306 3/6/2024, 3:47 PM bp-8a894fc7-3ca5-4565-895c-0a1fe0240306 3/6/2024, 3:47 PM bp-6e3f7365-83e4-4a91-8980-5bd180240306 3/6/2024, 3:47 PM bp-7dcbc8ab-9cae-4425-af0d-f8ea90240306 3/6/2024, 3:47 PM bp-57ffa8fb-e7ce-405b-9529-feb010240306 3/6/2024, 3:47 PM bp-81972970-d971-4eb6-b092-18e2d0240306 3/6/2024, 3:47 PM bp-52fa8779-f0cc-4277-8284-c3eef0240306 3/6/2024, 3:47 PM bp-1e71647e-3b6c-4bcc-9a88-884ea0240306 3/6/2024, 3:47 PM bp-4f49ddb5-ffd7-4711-a838-449d50240306 3/6/2024, 3:47 PM bp-80034189-481a-4666-9754-953b60240306 3/6/2024, 3:47 PM bp-8c0f5af5-b04f-4b1f-8bf3-53f190240306 3/6/2024, 3:47 PM bp-825c7fb6-7152-4f25-8510-43fb60240306 3/6/2024, 3:47 PM bp-ed4d6796-171d-4575-801a-413ad0240306 3/6/2024, 3:47 PM bp-f9a4a401-3caf-46a6-b848-2ec100240306 3/6/2024, 3:47 PM bp-4585d2ef-8d76-4571-a0fe-42ae10240306 3/6/2024, 3:47 PM bp-cef10afe-7b8e-460c-9850-a78da0240306 3/6/2024, 3:47 PM bp-da26ef80-829b-4a5c-bc69-adff20240306 3/6/2024, 3:47 PM bp-553d4953-8daa-4aa3-871d-b4a320240306 3/6/2024, 3:47 PM bp-d0a8c30f-8001-45c6-b753-afb960240306 3/6/2024, 3:47 PM bp-8142916b-dde8-474c-8976-c5a590240306 3/6/2024, 3:47 PM bp-f6fdd332-9194-40f1-b82d-b20890240306 3/6/2024, 3:46 PM bp-9715ac82-1b25-4213-8538-856be0240306 3/6/2024, 3:46 PM bp-c2ec12c7-5f43-4bd9-90b0-bcdfb0240306 3/6/2024, 3:46 PM bp-7c0ae240-89ca-4819-8ad4-2be070240306 3/6/2024, 3:46 PM bp-ed85bac6-1b97-4931-aa60-2a23b0240306 3/6/2024, 3:46 PM bp-065ccb10-12ce-46df-9a4e-f84460240306 3/6/2024, 3:46 PM bp-ee959d30-d612-4430-bf6b-971f90240306 3/6/2024, 3:46 PM bp-77a446c9-eb27-4709-ada6-e65ac0240306 3/6/2024, 3:46 PM bp-900dc7fa-1197-4a55-8184-43c3d0240306 3/6/2024, 3:46 PM bp-3dbeea17-f3ad-4c9b-9604-b13b50240306 3/6/2024, 3:46 PM bp-0f6526b7-5e27-48ba-81d2-f4bca0240306 3/6/2024, 3:46 PM bp-cb23ba2b-a3f1-47be-ae1e-18b730240306 3/6/2024, 3:46 PM bp-055f554e-a296-4764-bb94-6a1b90240306 3/6/2024, 3:46 PM bp-c6eb1acf-2b8f-487d-adfc-4e6de0240306 3/6/2024, 3:46 PM bp-a19e5f1c-0965-481c-8faf-172460240306 3/6/2024, 3:46 PM bp-00657e48-d180-4439-b649-1025d0240306 3/6/2024, 3:46 PM bp-979b2b67-4199-451e-9460-00a180240306 3/6/2024, 3:46 PM bp-227e43ba-6989-4b16-8cb6-05fa90230322 3/22/2023, 8:00 PM bp-2f678ce7-907b-400b-9960-d59270200531 5/31/2020, 3:5

When I start my computer I get the following error message: Firefox cannot access C\Program FilesFF\windowsapps\Microsoft windows.cross device_1.24012.0x64_cwsn1...

I'm having this insanely irritating bug where when I have my DAW software, specifically FL Studio, open at the same time as Firefox, and I try to pull up any sort of video or content, whether that be Youtube, Twitch, Dropbox or Google Drive files, or even videos just being queued up by Twitter or Reddit in the background, there'll be a chance that Firefox sort of "crashes," and goes all white (or grey with the default theme) for up to dozens of seconds, and forces the video to reload, or it just breaks the player.

​I need to be able to use my browser and my DAW at the same time to preview and drag files into it, and to work with video, so closing one or the other isn't an option. I've tried everything short of a drive wipe and OS reinstall; I've tried making a new profile, disabling extensions, disabling hardware acceleration, the troubleshoot mode, and even a complete wipe and reinstall of both Firefox and FL Studio. Nothing has worked.

​Has anyone else had that issue and hopefully been able to fix it? Or does anyone know any way to alleviate this? Thank you!

​I'm using Windows 11 Pro on a Framework 13 with an AMD 7840U with all the latest updates and drivers, and can provide specifics if needed.

Firefox will not load images at launch with my VPN on. And text is all garbled. Other browsers such as Chrome and Safari work fine with the VPN on.

On a MackBook Pro, M3 chip, Sonoma 14.3.1, and the latest ver. of Firefox.

Commbank commonwealth bank upcoming bills/ payments not opening or working. All other operations in the Commbank site work - just not the tabs to do with Bills/bpay/upcoming payments:

I've tried the clearing of all cache a number of times as previous suggestions and still doesn't work.

It spins the "Loading" symbol for about 20 seconds then puts the message in the image.

Not working: Bills and Upcoming payments Previous online bills Financial Toolkit

I have to go to Google Chrome to operate these tabs and they work fine...... Don't make me go back to Chrome... :D

MacBook Air, OSX 12.6.1 Firefox 123.0.1 iPhone 12 IOS 17.3.1

Using a wifi hotspot from my iPhone, Firefox on the Mac gives me "Hmm. We’re having trouble finding that site." for all sites. As if there is no internet connection Chrome works fine, other internet based apps like Skype, Whatsapp work fine (but Mac Mail won't connect either)

Before IOS 17, everything worked fine.

Is there a setting in Firefox that is responding to something new in IOS 17's hotspotting feature?

Thanks

Example Video Address is "https://www.bilibili.com/video/BV1LF4m1E7kB". Open the URL and watching 2 or more videos can repeat the problem.

The first image shows the memory usage when I first open the video URL. The second image shows the memory usage after I watching some video. The memory usage can be even more as you keep watching.

I can help debug the problem if need. Can any one help? Thanks a lot.

Long time technical, firefox user. One day starting firefox caused the system to slow unacceptably down. No changes before other than a possible background update from v122. Tried to do a Fresh Firefox v123, but firefox is attempting/constant localhost connections (ports in 40k-65k range) (attached screenshot).

It's on a Windows 10 desktop, uninstalled Firefox v123, manually deleted %appdata%\mozilla and %localappdata%\mozilla, reinstalled firefox, as soon as firefox.exe executes, I get constant localhost connection attempts from the "firefox.exe" process (Process Monitor image attached).

ran about:processes, found it was the "Network" category causing the problem. Permalink to report... https://share.firefox.dev/4972weA

Ran dism, it found no system files had issues. Only firefox has an issue, the system is great without it running.

Is this a bug?

What does firefox use the localhost connection for?

Is there a secondary component that is required by firefox that it is not running on execution that it is looking for?

For example this page, https://yle.fi/a/3-11868513 , causes my Firefox to go unresponsive for maybe 10-20 seconds at a time, when scrolling up and down. Windows works fine. It's not the only one, I have found some other on that same news site, which use the same kind of construct for a page that contains both video and text.

When I open Firefox in troubleshooting mode, page works fine. But in normal mode, even if I disable all my extensions (except search engines), page still hangs.

On the other hand, I haven't encountered this kind of behaviour in normal mode in any other pages or sites. So it may be something very spesific that site uses on those particular pages. So it is a minor problem but because disabling all extensions did not help, I thought it might be worth bringing up.