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Blank pages of 8 Grids under Recent Activity

Dear Firefox Team, It has occurred to my Firefox Browser of the latest version of 115 with some websites I have recently visited however which appear 8 grids of blank or… (read more)

Dear Firefox Team,

It has occurred to my Firefox Browser of the latest version of 115 with some websites I have recently visited however which appear 8 grids of blank or white pages under "Recent Activity" as attached with the image for your technical troubleshooting suggestion.

Those 8 grids of Recent Activity in the older version of Firefox browsers used to have shown colorful graphics or images representative of the recent websites I visited in the recent past.

May I know what I am supposed to do to recover those graphics or images?

Kindly offer any suggestion or solution?

Thank you for your kind attention.


Best regards,


Mr. Topaz Chiu

Asked by Mr. Topaz Chiu 2 weeks ago

Cannot Get Saved Passwords to Copy from Windows Firefox Profile to New MacBook

I just bought a new MacBook Air to replace a Windows 10 laptop which crashed about a week ago. I have my files backed up with Carbonite. I have found and downloaded a c… (read more)

I just bought a new MacBook Air to replace a Windows 10 laptop which crashed about a week ago. I have my files backed up with Carbonite. I have found and downloaded a copy of my Firefox profile from Carbonite's website. I wanted to restore the profile to the new Mac computer. I have followed the instructions I found online to copy the specific files to the new profile. I finally got the bookmarks file to work, so my bookmarks are now transferred to the Mac. However, the passwords are still not showing up when I copy key4.db and logins.json to the new profile on the Mac. What can I do to get the passwords copied and restored to the Mac?

I do not know what version of Firefox I was running when the profile file was last backed up, but it was supposed to be running the current version when the laptop crashed last week. However, Carbonite shows the date of key4.db to be April of 2019 and the date of logins.json to be 10/8/2022. Should the files be newer? Would they be from an older version of Firefox that's not compatible with the current Mac version? I also just noticed that even though the bookmarks folder was dated 6/9/2024 in Carbonite, the restored bookmarks do not show some fairly recent bookmarks I added earlier this year. Is there any way to get my files back?

The Windows laptop that crashed is stuck in a loop and says it's trying to repair the hard drive. Is there a way to get it turned on but not booted up and connect it via a USB cable and transfer files to the Mac that way?

Thank you.

Asked by ajpeavler 2 weeks ago

Forget about an FQDN?

There’s right-click + “Forget about this site”, but that deletes the information for the entire second-level domain (say example.org). When in the process of moving thin… (read more)

There’s right-click + “Forget about this site”, but that deletes the information for the entire second-level domain (say example.org).

When in the process of moving things from *.example.org to *.example.com peu à peu, then I need to be able to individually forget say chat.example.org because it’s already moved to chat.example.com but retain all information for other *.example.org hosts.

Asked by mirabilos 1 week ago

Missing icons on Firefox home

I provide IT support for an 80 year old friend. He uses Windows 7 and Firefox ESR. He has Firefox home as the home page. He had 3 rows of icons showing on Firefox homepag… (read more)

I provide IT support for an 80 year old friend. He uses Windows 7 and Firefox ESR. He has Firefox home as the home page. He had 3 rows of icons showing on Firefox homepage. However today the home page did not show any icons when Firefox was started. Since then about 10 websites have been visited but only 2 show on the home page (Settings Home Shortcuts [for sites saved or visited] is ticked with 3 rows specified. Saved bookmarks are still present as are the saved login credentials.

Any ideas as to why the home page 'lost' all the icons? Why are many of the visited sites not showing on the homepage and how can they be shown? Are there any criteria that apply before a visited website shows on the Firefox homepage?

Thanks for any advice.

Asked by fire19 3 days ago

Tennis TV streaming choppy

I have streamed TennisTV in the past no problem but now it stutters and task manager shows CPU 100%. It also shows Firefox running 2 processes which consume CPU and accou… (read more)

I have streamed TennisTV in the past no problem but now it stutters and task manager shows CPU 100%. It also shows Firefox running 2 processes which consume CPU and accounts for the 100%. So I closed one of the processes (the one using least memory) and it solved the problem. So how can I stop this second process from starting, it seems to consume CPU without actually doing anything?

Asked by nicford56 3 weeks ago

Firefox visiting a page without tab or window open

Hi folks, I run a server which is ONLY accessible from my own IP address. I have a particular script on that server which deletes certain log and temporary data files at… (read more)

Hi folks,

I run a server which is ONLY accessible from my own IP address. I have a particular script on that server which deletes certain log and temporary data files at the end of a job run. I have a problem where those files being deleted WITHOUT me visiting the page !!

Somehow Firefox appears to be randomly visiting that page all on it's own, without a window or tab open which is then deleting the files at the wrong times without me doing anything.

I have put some tracking in the script and the http request is DEFINITELY coming from my IP.

The user agent is being reported as: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

The page address is not being recorded in my browsing history.

How is this happening ? I only have 2 extensions installed: Tab Reloader and UBlock Origin.

Is there a way to track ALL activity that Firefox is doing so I can trace where this is coming from please ?

I'll point out that to my knowledge, this is ONLY happening on this specific page on my own server and not anywhere else that I am aware of. All my other scripts on that server have tracking as well, but none of them have been randomly run.

I need to track this down as right this moment I have the original script renamed and I'm having to use £%~£%&{ chrome to run it as I cannot trust FF NOT to run it !!!!

Any help would be appreciated.

Asked by Zoe Ballz 4 weeks ago

Too much memory usage

This requires some explanation. I have 6GB of RAM, and am running Windows 7 64b. I just updated to v115 from v56esr. I was using an extension that broke when the quantu… (read more)

This requires some explanation.

I have 6GB of RAM, and am running Windows 7 64b.

I just updated to v115 from v56esr. I was using an extension that broke when the quantum update came out, and I wasn't willing to let go of it so I stopped updates. When the occasional website stopped working on the old version I would use Chrome for that website, but Firefox has always been my preference. Chrome was such a memory hog that I couldn't have more than a dozen tabs open at once before it crashed, and for me that is unacceptable. At this point however, enough websites have ceased to function in Firefox that it was worth it to me to update. After updating I found that Firefox uses just as much memory as Chrome. Where I previously could have 30 or 40 tabs loaded at once before running out of memory, now I only get about a dozen.

Question: In what version(s) did the memory consumption drastically change? What version can I revert to in order to bring memory consumption back to a manageable level? What other settings can I tweak to reduce memory usage? (For example, can I automatically reject loading of subframes?)

Please Note: - I use adBlock+ and I have made a habit of turning off tracking and rejecting cookies and notifications everywhere I go online to prevent excess resource usage, among other things. - I use very few extensions so there isn't really any memory to save there. - I understand that my computer is old and should be upgraded. Telling me to get a new computer or add more RAM is unhelpful and will not be appreciated. - I also understand that running out of date software is a security risk and is not recommended. I don't care, so don't bring that up. - And I also understand that I am a tab hoarder. Because of the way I work I typically have 50-100 tabs open, but I periodically close it so as to unload everything and usually don't have more than about 30 active tabs at once. - I know that some websites (particularly those with lots of subframes) use much more than other sites so my memory usage is entirely dependent on which sites I have open, and I know that I can open the task manager to close/unload unnecessary tabs and subframes. Having to do that frequently is a pain, and it doesn't work if I need all the tabs that are active.

Asked by Scott Tibbetts 1 month ago

firefox private window on my browser

Yesterday firefox private window comes up on my browser...I do NOT want that, how to get rid of it?? My desktop is set up with menus for quick reference; I cannot get pas… (read more)

Yesterday firefox private window comes up on my browser...I do NOT want that, how to get rid of it?? My desktop is set up with menus for quick reference; I cannot get past this private window

Asked by Debbie 1 month ago

  • Archived

emergency urgent emergency

Firefox crashed and now i cannot get to my bookmarks error message "book marks will not work" Ive restated and tried to restore but i keep getting the message need bookma… (read more)

Firefox crashed and now i cannot get to my bookmarks error message "book marks will not work" Ive restated and tried to restore but i keep getting the message need bookmarks for work will get fired if i dont have them

Asked by JSMorris 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Microsoft support for Win 7 PRO

Hello! This is not really a question ... more a comment. This morning when I opened my WIN 7 HOME tower PC, and opened FIREFOX, I saw the notice that this latest release… (read more)

Hello! This is not really a question ... more a comment. This morning when I opened my WIN 7 HOME tower PC, and opened FIREFOX, I saw the notice that this latest release is the latest for WIN 7. That's fine, but I wish to tell you something about WIN 7 PRO & MICROSOFT. Evidently, there is some major user of WIN 7 PRO who has demanded that MICROSOFT continue to support this version. I have two H-P laptops, which I use for Ladder programming. Both are loaded with WIN 7 PRO, and both receive periodic updates from MICROSOFT. So, it would seem that ALL support for these older releases of Windows has not ended. I am in the process of moving all my files & applications from this WIN 7 HOME PC to my WIN 10 tower PC. THANK YOU. robert herold [removed emails from public]

P.S. Had no problem porting the FIREFOX data to the 10, but had a lot of problems doing the same for THUNDERBIRD on this PC to the 10, despite getting assistance from your tech people.

Asked by karl 1 year ago

Last reply by James 1 year ago

  • Archived

Loads of SSL errors on most web pages

I'm getting loads of SSL errors when trying to connect to various web pages. The errors don't seem to relate to the target pages, something in the connections fails. The… (read more)

I'm getting loads of SSL errors when trying to connect to various web pages. The errors don't seem to relate to the target pages, something in the connections fails.

The symtoms appear to be similar to this closed bug which doesn't seem to have been resolved. https://support.mozilla.org/en-US/questions/1378352

Two of the more recent errors were: SSL_ERROR_DECODE_ERROR_ALERT SSL_ERROR_BAD_MAC_READ

There were several more which I don't remember.

Has anyone come up with a resolution?

Asked by Dougga 1 year ago

Last reply by cor-el 1 year ago

  • Archived

new tabs

want sites and bookmarks to open in new tab setting up new computer windows 11 and tabs don't work the same way i had in win 10, i know i can right click and open in new… (read more)

want sites and bookmarks to open in new tab

setting up new computer windows 11 and tabs don't work the same way i had in win 10, i know i can right click and open in new tab but isn't there a quicker way? thanks dave

Asked by daverodny 1 year ago

Last reply by cor-el 1 year ago

  • Archived

customizing toolbars

I cannot drag the home button to the toolbar to add it ? i do not know why but i can add it to the right side by right clicking and clicking add to toolbar but thats… (read more)

I cannot drag the home button to the toolbar to add it ? i do not know why but i can add it to the right side by right clicking and clicking add to toolbar but thats not where i want it. I cant drag anything to add it where i want

Asked by jlovesmonica 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Just updated to version 115.0 on 7/4/23 and experiencing issues with videos and livestreams.

Recently had my FF update to version 115.0 automatically. With the update, watching videos on youtube is impossible. Videos show buffering but never play the video and do… (read more)

Recently had my FF update to version 115.0 automatically. With the update, watching videos on youtube is impossible. Videos show buffering but never play the video and do not start even with skipping around. Same thing goes for live streams on twitch where the chats will load but not the actual stream. Other videos in news websites appear to be the same. Issue is not resolved in private browsing.

Asked by jgideon01.2019 1 year ago

Answered by jgideon01.2019 1 year ago