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  • Archived

Youtube pauses video as soon as I unpause it

Whenever I open a video on youtube it is paused and if I unpause it it just pauses again. It seems identical to this issue: https://support.mozilla.org/en-US/questions/1… (read more)

Whenever I open a video on youtube it is paused and if I unpause it it just pauses again. It seems identical to this issue: https://support.mozilla.org/en-US/questions/1330078 except that the fix provided there doesn't seem to work for me.

Asked by marmal01 1 year ago

Last reply by marmal01 1 year ago

  • Archived

My password generasting program IOLO(Bypass password Manager) does not display corectly when using firefox

The password program does not display the entire page when I signed in and using the program. The program works perfectly using other browsers(Edge / Chrome), it's only o… (read more)

The password program does not display the entire page when I signed in and using the program. The program works perfectly using other browsers(Edge / Chrome), it's only on Firefox that I have this problem. I've worked with the password people and they can't fix the problem either.

I've attached a screen shot of problem. The box with the red bar at the top should also have a red bar box at the bottom, bit all you can see is a sliver of red at the bottom.

Asked by den.reba 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

ad blocker

I have recently been denied access to CWTV programs because they say Firefox has an ad blocker. I have not checked the box to block pop up windows, and although I seem t… (read more)

I have recently been denied access to CWTV programs because they say Firefox has an ad blocker. I have not checked the box to block pop up windows, and although I seem to get most ads, sometimes pages full of them, at times, mostly on emails, there are empty spaces where an ad is supposed to be and I don't know how to disable any ad blocker because the only reference the Firefox settings has regarding ad blocking is the block pop up windows option, which I have not chosen. CWTV thinks the shield in front of the address box means I have an ad blocker, and they told me how to disable that, but I know that is the Firefox traffic blocker icon. not an ad blocker. So what do I need to do so I don't have any ads blocked?

Asked by maruss 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Downloading files fails, Ubuntu snap install, possible workaround

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the… (read more)

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the "Always ask you where to save files" disables downloading. When I click to download, the page refresh button cycles and no other action occurs, there should be a pop-up to give choice about where to download the file.

I assume it has to do with file permissions with snap and the possibility of going outside of /home. Once I unclick "always ask.." I am able to download again.

Firefox 104, Ubuntu 22.04. Brand new OS install.

Asked by klapenotiere 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Items are missing from the glassdoor web

It has happened to me several times that I cannot see the reviews of companies on the GlassDoor website, while with other browsers I can. Only the top part of the website… (read more)

It has happened to me several times that I cannot see the reviews of companies on the GlassDoor website, while with other browsers I can. Only the top part of the website is visible, but the bottom part is all empty. For example https://www.glassdoor.com.br/Avalia%C3%A7%C3%B5es/C-and-A-Moda-Avalia%C3%A7%C3%B5es-E4350585.htm

Thankyou for yout time

Asked by Marcelo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

[macos] Picture in picture mode opens in full screen

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video an… (read more)

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video and click the picture in picture mode, firefox will just open a open/popup a new picture in picture in full screen mode instead of a smaller picture in picture window. I'm not sure if this is a macos bug or firefox.

bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1782056

Asked by leeyongyong1 1 year ago

Last reply by LKB 1 year ago

  • Archived

Mozilla vpn app

I have tried 6 download attempts and cannot successfully install/access Mozilla VPN even though I believe I paid for it and obtained the discount FIREFOX104 -- Please get… (read more)

I have tried 6 download attempts and cannot successfully install/access Mozilla VPN even though I believe I paid for it and obtained the discount FIREFOX104 -- Please get an agent to help me override Windows 11 VPN; I want to use it on my phone devices as well -- if I can get it to work. tgoldstrand@gmail.com

Asked by tgoldstrand 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Latest Firefox Upgrade issue

bold text This is the 2nd time that I've had something weird happen in Firefox after latest upgrade. Today I could connect to my MyUPMC account but could not do anything… (read more)

bold text This is the 2nd time that I've had something weird happen in Firefox after latest upgrade. Today I could connect to my MyUPMC account but could not do anything when there -- spinning -- from Firefox browser. After much troubleshooting I tried Brave browser and got connected and all working immediately. I also tried my iPhone and was successful.

Last problem I had was an anomaly with Amazon which you eventually fixed. Please do not release upgrades until they work.

Asked by razorburke 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost bookmarks

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What… (read more)

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers.

Eric Nerenberg [email and phone# removed from public]

Asked by webneck 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

SSL Issues with my site & Firefox

Hi all, I have a site that I am working on for myself. Its a WordPress site using a commercial theme. The problem I have is that I am not showing as secure in the addres… (read more)

Hi all,

I have a site that I am working on for myself. Its a WordPress site using a commercial theme. The problem I have is that I am not showing as secure in the address bar when opened in Firefox. Its fine in other browsers but Firefox tells me that I have insecure content with the message " Parts of this page are not secure (such as images) " and shows the exclamation mark by the padlock in the address bar.

I have installed a plugin called SSL Insecure Content Fixer and tried various setting but without success. I have also checked my site with https://www.whynopadlock.com/ and passed with flying colours so at a bit of a loss now.

If anyone has any suggestions that would be great.

Many thanks, Chris

Asked by Chris1968 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Banking pages won't advance beyong Loading pop up

After logging in to banking website, selecting any action after landing page results in just a greyed-out loading popup with Asterisk symbol showing working clockwise act… (read more)

After logging in to banking website, selecting any action after landing page results in just a greyed-out loading popup with Asterisk symbol showing working clockwise action. Tab continues and won't even auto time out disconnect like it should. must close tab to exit. Edge browser works fine on site, problem just began this week (update glitch ?)

Asked by TGCBM 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I hid an element on a webpage. How do I unhide it?

Firefox 104.0 64-bit I hid a photo on a webpage to see if its space would collapse and bring the text closer toger so I could make a screeenshot. I right-clicked on the … (read more)

Firefox 104.0 64-bit

I hid a photo on a webpage to see if its space would collapse and bring the text closer toger so I could make a screeenshot. I right-clicked on the photo and selected "Block Element". The photo disappeared, but the space it had occupied remained (outline of photo, filled with background color). I right clicked in the space, but there was no "Unblock Element" to select.

I looked online for an answer to this question, which seems not to have been addressed specifically. One of the results suggested using an add-on called Firebug; another suggested uBlock. I guess another question I might ask would be, why would it require an add-on to unblock an element that was blocked using Firefox?

It is not vital that I get the photo back, as I can contrive to never visit that particular webpage again, but my inquiring mind wants to know how to unblock an element I have blocked—particularly since it was so easy to block it in the first place.

Thank you.


DF

Asked by AlphaCat 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Windows-Shortcuts in Win 11 stop working 2 days after install, deinstall reinstall fixes it for 2 days max

Windows shortcuts stopped working after starting firefox Alt+Tab Windwows-key to open startmenu Windows+E to open Explorer... and so on... Only one working in… (read more)

Windows shortcuts stopped working after starting firefox

  • Alt+Tab
  • Windwows-key to open startmenu
  • Windows+E to open Explorer...
  • and so on...

Only one working involving the windows-key is Windows+L Control-Key-Shortcuts work fine...

1. Changed keyboard - No success 2. deleted keyboard-drivers forcing a reinstall - no success 3. checked windows keyboard-filters and game-mode - no success Even the On-screen-keyboard has the same problem

So i checked the shortcuts right after starting windows and they worked So i started the usual apps i use one by one and then in sequence

Shortcuts always stopped working after starting firefox

so i deinstalled it and reinstalled it... worked for 2 days... now we are back to "mouse-around-mode"

i can not figure out how firefox caches the keyboard shortcuts and why if it does stopps them from work

so is switching to opera the solution?

Help please!

Asked by th10 1 year ago

Last reply by th10 1 year ago

  • Archived

Can't access some web sites

Try to go to Jet2.com I get Access Denied You don't have permission to access "http://www.jet2.com/" on this server. Reference #18.443cd717.1661423321.5b4170a If I use… (read more)

Try to go to Jet2.com I get Access Denied You don't have permission to access "http://www.jet2.com/" on this server.

Reference #18.443cd717.1661423321.5b4170a

If I use chrome it is OK I have used Firefox for ages without problems Gil

Asked by gilduffy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Credit card numbers not able to be used

I recently went to use my card to buy something off ebay, my card is probably in the depths of my room, so i went to check firefox, it shows the last 4 digits of my card,… (read more)

I recently went to use my card to buy something off ebay, my card is probably in the depths of my room, so i went to check firefox, it shows the last 4 digits of my card, showing that it did save it, but i cannot access it, and i cannot use the number on the card? I would really like to retain it, can anyone enlighten me? Thanks