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  • Archived

I can't set Firefox as my default browser.

I went into setting and Firefox is not on the list of defaults. I think the issue is that I downloaded Firefox through the website and not the MS app store. Because whe… (read more)

I went into setting and Firefox is not on the list of defaults. I think the issue is that I downloaded Firefox through the website and not the MS app store. Because when I open the "Look for the app in Microsoft Store" tab on the default list, it opens the store and lets me download Firefox again. I wouldn't mind doing this but it downloads it to my C drive and I need it on my F drive because my C drive is my SSD and is used for only Windows and because Windows keep getting bigger and bigger, I am running out of storage on it. When I try to move the newly downloaded Firefox to my F drove through the "Apps & Features" menu where you can uninstall apps. It tells me Firefox can't be moved. So there seems to be a communication error between windows and the none app store download.

The pics show the default option first with Firefox downloaded from the web not being there (setting 1), then Firefox being there (setting 3), and last the failure to move the files to the F drive (setting 2). Any help would be great. Thanks.

Asked by thurst777 1 year ago

Last reply by YongHan 1 year ago

  • Archived

Nothing loading

My firefox browser is completely unable to load any tabs. The search bar works but screen remains blank after pressing enter, I have tried uninstalling and reinstalling w… (read more)

My firefox browser is completely unable to load any tabs. The search bar works but screen remains blank after pressing enter, I have tried uninstalling and reinstalling with no change. Thank you any help

Asked by christopherthieleke 2 years ago

Last reply by Stef Caron 1 year ago

  • Archived

My bookmarks menu on top randomly appears or disappears despite i selected "always show" in options

Despite i selected "always show" in the options of the menu toolbar, as indicated in many answers and guides, Mozilla keeps randomly to show or not to show (most of the t… (read more)

Despite i selected "always show" in the options of the menu toolbar, as indicated in many answers and guides, Mozilla keeps randomly to show or not to show (most of the times) my bookmarks in the top bar. The bookmarks are still there if i press on top on bookmarks in fact they appear, simply they are not anymore in the bar. I have reset several times to default from the options but it doesnt change anything. Any clue? Thank you

Asked by kazetnik 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Latest Update

The latest version of Firefox was just installed and I am now having constant crashing problems the performance is significantly worse than the previous session. How do … (read more)

The latest version of Firefox was just installed and I am now having constant crashing problems the performance is significantly worse than the previous session. How do I go back to the previous version. Note to Firefox please do not use us a your Beta testers.

Asked by art3006 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Google services not always loading

So I have this issue with my Firefox install on my PC. For one reason or another Google services (Gmail, search, etc) do not seem to always work. They have moments wher… (read more)

So I have this issue with my Firefox install on my PC. For one reason or another Google services (Gmail, search, etc) do not seem to always work. They have moments where they will search or load emails, but most of the time they spin, give an error in gmail, or just won't try searching at all (hit search and just dead and blank screen).

[Oops... the system encountered a problem (#001) - Retrying..] - one of the errors commonly seen in gmail.

All I run is Ublock Origin, Keepa (amazon price tracking) and LastPass.

I've tried a total uninstall using Reva Uninstaller so it deletes remaining files. Chrome does work just fine, so it doesn't seem to be any sort of firewall or anything blocking it. I've tried going into about:serviceworkers as I saw there was an old bug having to clear out google services in there. It does maybe help at first, but they come back and it doesn't always fix it anyway.

Is there anything else I'm missing?

Asked by Herky 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Unable to log into my Citizens Bank account

Unable to log into my Citizens Bank account. I keep getting an "Access Denied" "You don't have permission to access "https:citizensbank.com/HomePage.aspx" on this server.… (read more)

Unable to log into my Citizens Bank account. I keep getting an "Access Denied" "You don't have permission to access "https:citizensbank.com/HomePage.aspx" on this server." Tried updating Firefox and Troubleshoot mode.

Asked by klsus612 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Accessibility issue with SVG

Screen readers read the following code as 212.4% instead of reading 2 and then 21.4% each graphic separately -- <svg width="100%" height="100%"> <g> &… (read more)

Screen readers read the following code as 212.4% instead of reading 2 and then 21.4% each graphic separately -- <svg width="100%" height="100%">

 <g>
      <text dominant-baseline="text-before-edge" y="80" x="607" text-anchor="middle">2</text>
 </g>
 <g>
      <text dominant-baseline="middle" x="605" y="116" text-anchor="middle">12.4%</text>
 </g>

</svg> I'm not sure how to report this issue as a bug. Can you please direct me to the correct procedure.?

Asked by curt.bellew 1 year ago

Last reply by Terry 1 year ago

  • Archived

Current Update erased Passwords, Can't Import to new Profile

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc. I've managed to get the old bookmarks moved o… (read more)

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc.

I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder?

Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

Asked by Anaed 1 year ago

Last reply by Terry 1 year ago

  • Archived

On my Windows 10 machine Firefox cannot print pages where images overflow pages.

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an ima… (read more)

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an image is split between one page and the next. I've attached two small images of the top of the page as displayed in Firefox and the print preview for that page. The page has two buttons ("Map It" and "add to Apple Wallet") that are forced off of page one but do not appear on page two. Page two prints as shown -- blank with only header and footer lines -- and the information that should be on page two (including any text) is omitted. I've had the same issue for several years. This includes several Firefox versions, several printer manufacturers (Cannon, Epsom, and HP), and a number of OS updates. I am absurdly loyal to Firefox (dunno why) but I keep having to switch to Edge whenever I need to print a complex web page. I keep hoping that the problem will be fixed.

  • Name Firefox

Version 99.0.1 Build ID 20220411174855 Running on Windows 10 print_printer Canon G3060 series Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0 OS Windows_NT 10.0 19043

Asked by bigleehimself 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Google and google searches not loading

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists. When I immediately open firefox everything works as expected, but… (read more)

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists.

When I immediately open firefox everything works as expected, but not long after browsing the fault arises.

Asked by wiggs38 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Does resetting Sync password clear data if I'm still logged in?

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't r… (read more)

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't remember my password. So I pulled an old laptop I hadn't touched in a couple years, it was still logged in to Firefox Sync -- I could see all my tabs and passwords there. But the password for Firefox Sync itself? Out of date, turns out it's wrong (must've changed it at some point and not updated.)

So now I'm forced to, eventually, reset my password. What to do? Well, it says it will clear all my data (passwords, tabs, etc.) At the same time, since I'm *already logged in* and can view all the data, I'm hoping it would just stay here locally when it gets wiped server-side, and then I could re-sync my tabs and passwords in. Does this work this way?

tl;dr if I'm already logged into Firefox Sync, and reset the password, will I still lose everything?

Thanks.

Asked by timeroot.alex 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Search (w google) in bar adress just don't work after some search

After few search, the adress bar just don't work anymore : nothing happen.. (with google) Need to close et start again Firefox to use search... until the same proble… (read more)

After few search, the adress bar just don't work anymore : nothing happen.. (with google) Need to close et start again Firefox to use search... until the same problem again

Asked by Doumé 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Afer a while new tabs wont work anymore

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to clos… (read more)

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to close and open the browser to be able to use it again. I have allready fresh install, i have change the appblocker, logout and more setings but I have no solution yet. Maybe there is an log to look up to see where the problem persists. Thank you!

Asked by MD 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Direct import endnote

I've long used firefox for research using google scholar and science journals to directly import references into endnote. However, since the recent update (firefox v98) d… (read more)

I've long used firefox for research using google scholar and science journals to directly import references into endnote. However, since the recent update (firefox v98) direct import of .ris files (endnote) is no longer possible. The only option is to download the file.

There is no option to configure these file extensions in settings, and no prompt asking how to handle them...only where to download.

Please recover this function, as firefox is becoming increasingly unusable (loyal firefox user since 2002).

Asked by Roz123 2 years ago

Last reply by nisse.dum 1 year ago

  • Archived

total adblock.

I cannot removed total adblock and especially the ad for total adblock. I tried to follow the instructions, but they do not bring up the menu that they are supposed to b… (read more)

I cannot removed total adblock and especially the ad for total adblock. I tried to follow the instructions, but they do not bring up the menu that they are supposed to bring up. HELP

Asked by ripit58 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

PDF download window disppeared after the recent update

Before the most recent update (version 98.0), my default setting for pdf files is to open in Firefox and a pdf website I use prompted a download window when I clicked 'Do… (read more)

Before the most recent update (version 98.0), my default setting for pdf files is to open in Firefox and a pdf website I use prompted a download window when I clicked 'Download'. It has 'popupDownload=true' in the link which I believe did the trick.

After this update, clicking the same button just opens the pdf file instead of showing the download window, ignoring the command in the link.

Can anyone help me out? Thanks in advance.

Asked by shz 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Automatic download is TERRIBLE

Why why why why is FF forcing download of pdf files? It is a horrible problem for me. Especially because I am a university prof and, in the classroom, constantly display… (read more)

Why why why why is FF forcing download of pdf files? It is a horrible problem for me.

Especially because I am a university prof and, in the classroom, constantly display (my own!) files from the course management system on the classroom devices. I DO NOT WANT MY FILES SAVED ONTO THE (PUBLIC) CLASSROOM DEVICE. Never mind multiple copies as it will download EACH AND EVERY TIME I open it.

I have been looking everywhere for a solution or a way to disable this feature, there seems to be no such option but I am seeing a lot of posts from people who object to this as much as I do.

After many many years of loyally using FF and a paid subscriber to some Mozilla services, I am afraid I am going to have to give up using FF is this isn't fixed NOW.

Asked by natalieboisvert 1 year ago

Last reply by FredMcD 1 year ago