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Unable to log into account on another device. Authentication switches to using an old email address

I have a new laptop and I go to log into my Firefox account in order to sync and the following happens: 1. Login screen pops up and I enter my primary email address and c… (read more)

I have a new laptop and I go to log into my Firefox account in order to sync and the following happens:

1. Login screen pops up and I enter my primary email address and click Next 2. Asks for my password, so I enter my password and the screen changes. 3. Says an email has been sent to your email address with authentication code - PROBLEM: should be using the authenticator app. 4. I get an email and it says I have to authorize on my authenticator app so I try that but says code invalid. 5. I go into my account on my old laptop and remove 2-step authentication and try again. 6. On my new laptop, I try logging in again and it sends me the email with a code. 7. Enter the code and says invalid password and shows an old email address that has not been used for a few years. The email address does not appear in my Firefox account. My primary and backup email addresses use my current email addresses. 8. Unable to get it to authenticate using the right email address after it accepts my proper email and password.

Yes, password I use initially is correct as I can log in using it on my old laptop.

HELP!

Asked by Joister 2 months ago

Does FIREFOX need more cpu support now in "no hardware acceleration mode"?

i used firefox smoothly yesterday, but it consumes 100% CPU today. i used to use "no hardware acceleration" mode because my GPU: 1050TI and CPU: I5-10400F, due to my hard… (read more)

i used firefox smoothly yesterday, but it consumes 100% CPU today.

i used to use "no hardware acceleration" mode because my GPU: 1050TI and CPU: I5-10400F, due to my hardware is not strong enough and i have 2 screens to watch TWITCH while gaming..

I found that after yesterday, i open 2+ twitch streaming pages then my cpu will run 100% in (no hardware acceleration mode), however when i turn on the "hardware acceleration mode" my cpu down to 2X-3X%...

Is firefox had any update that cause the problem?

Unless i upgrade my hardware, does it had any suggestions to solve this problem?

if not, please mozilla and firefox development team solve or reverse the setting....

Thank you so much, i love firefox multi-picture in picture function a lot and none of the other browsers can do it.

Please help me, thank you!

Asked by okokkam 2 months ago

How to autofocus the microphone permission dialog?

I was wondering if some websites ask for my microhpone permission, it can autofocus to the microhpone permission dialog of Firefox. Because I sometimes use the Tab key to… (read more)

I was wondering if some websites ask for my microhpone permission, it can autofocus to the microhpone permission dialog of Firefox.

Because I sometimes use the Tab key to browse the websites, when the websites ask, I have to: 1. Press Tab key to several times to first get to the Firefox Menu Bar. 2. Press directional key to choose the phone icon. 3. Press Enter key to enter in the permission dialog.

Thank you.

Asked by bunli 2 months ago

  • Locked

PLEASE HELP ASAP - CANNOT CONNECT TO GOOGLE OR GMAIL!!!

duplicate of /questions/1376873 thread. What is going on? After doinf a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cann… (read more)

duplicate of /questions/1376873 thread.

What is going on?

After doinf a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to your Chrome.

Very unhappy with this

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

Asked by nz.jason.duncan 2 months ago

  • Locked

PLEASE HELP ASAP - CANNOT CONNECT TO GOOGLE OR GMAIL!!!

duplicate of /questions/1376873 thread. What is going on? After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cann… (read more)

duplicate of /questions/1376873 thread.

What is going on?

After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to use Chrome.

Very unhappy with this.

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

Asked by nz.jason.duncan 2 months ago

Firefox v.100 won't work on MacOS El Capitaine

Invited by your recent email, I downloaded and installed Firefox v.100 onto my old but still very trusty MacBook Pro laptop, which can't reliably run anything later than … (read more)

Invited by your recent email, I downloaded and installed Firefox v.100 onto my old but still very trusty MacBook Pro laptop, which can't reliably run anything later than El Capitaine. It downloaded and installed ok, but then refused to work, with a message that v.100 needs at least High Sierra to operate. There was no warning of this prior to installation. I searched the disc with Disk Drill, hoping to resurrect the older version of Firefox. However, it seems that v.100 has overwritten the previous version rather than deleted it, since Disk Drill could find no trace of any version, deleted or otherwise, other than v.100.

I note that you retain backnumbers of Firefox on your website - so my question is "Which one should I download that will reliably work on El Capitaine?" I'm currently forced to use an old version of Safari as a browser on the laptop which I dislike intensely. I'm submitting this question from my desktop machine running High Sierra, on which v.100 works very well.

Many thanks in advance for your assistance. Gareth Bennett

Asked by garethb 2 months ago

Firefox versions above 86.0.1 crash out on Saves and Save As with Windows 8.1

Whenever I try to update to a new version of Firefox from v86.0.1, they frequently crash out while trying to use a Save or Save As command. I have tried with multiple ve… (read more)

Whenever I try to update to a new version of Firefox from v86.0.1, they frequently crash out while trying to use a Save or Save As command. I have tried with multiple versions up to this v100, and they still do it. I have always had to revert back to the v86. I have tried most fixes that are shown on your help site, and in the Firefox settings. I am using the following hardware:

Processor AMD A10-7700K Radeon R7, 10 Compute Cores 4C+6G, 3400 Mhz, 2 Core(s), 4 Logical Processor(s)


AMD R70-370 Direct X 11 12-gigs of RAM 2-gigs of Graphics Card RAM Windows 8.1 version


Thank you very much for your help.

Asked by hulettterry885 2 months ago

Changing colors in Firefox 100

Since the recent update to Firefox 100 the only usable theme seems to be the light theme. When using other themes, for example the dark theme, some areas of Firefox becom… (read more)

Since the recent update to Firefox 100 the only usable theme seems to be the light theme.

When using other themes, for example the dark theme, some areas of Firefox become unreadable. For example the tab bar:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-05-13-11-36-27-973853.png

How can I change these colors individually, so I can use the dark theme again but still see and read my open tabs?

Asked by marijow 2 months ago

Firefox loading issues whenm using webcam in Discord

I'm not sure where the issue is coming from but I've checked my Webcam settings and they're fine as far as I can tell. Whenever I have Discord open and am using my webcam… (read more)

I'm not sure where the issue is coming from but I've checked my Webcam settings and they're fine as far as I can tell. Whenever I have Discord open and am using my webcam and then open Firefox nothing will load and everything slows down. Could there be a firefox setting I can change?

Asked by Emma 2 months ago

Always Open Similar Files = Not applicable individually.

https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file ver 100.0 (64-bit) kor win10 64bit home kor ver 10.0.19044.1706 Selections do not work indivi… (read more)

https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file ver 100.0 (64-bit) kor win10 64bit home kor ver 10.0.19044.1706

Selections do not work individually depending on the download file Always Open Similar Files (When I activate the check,) Open all files. I hope it works differently for each individual file. .torrent .zip

I want to save the zip file(I don't want to open the file right away.) I want to open torrent file automatically. (Checking settings automatically works well) I'm not talking about torrent magnet.

I suggest you open it individually. Thank you. It's a function that doesn't exist locally.

And to give you another suggestion, I would like to be able to register the extensions manually for Applications. There are times when Firefox doesn't detect it. The user If there's a file called zip, I wish I could save the zip file and enter it. Manual input function.

Asked by 동우 2 months ago

After each download, it shows the downloaded files as a slide down menu [TR/ENG]

[ENG] Hi, After each download, it shows the downloaded files as a slide down menu and while doing this, it undermines the work done by the browser. For example, I am down… (read more)

[ENG] Hi, After each download, it shows the downloaded files as a slide down menu and while doing this, it undermines the work done by the browser. For example, I am downloading 150 files and they are downloaded one after the other, when each file is finished, an automatic slide-down menu opens and shows the downloaded file. While doing this, if I'm doing something on the browser, it gets interrupted. I want to turn this feature off...

[TR] Merhaba İndirme yaparken her dosya tamamlandığında indirme penceresi slidedown olarak açılıyor ve yaptığım işi engelliyor. Örneğin bir yazı yazıyorum ben 2 cümle kurayım derken 10 defa açılıp yazmamı engelliyor ve her defasında bir yere tıklamadan dönemiyorum, bu özelliği kapatmak istiyorum.

Asked by Mia 2 months ago

Firefox: Unable to load module (PKCS11, DNIe)

Firefox is unable to load module I've been trying to setup a smartcard reading device, and I've gotten stuck twice on the same place. When it comes to configuring the Sec… (read more)

Firefox is unable to load module

I've been trying to setup a smartcard reading device, and I've gotten stuck twice on the same place.

When it comes to configuring the Security Device on Firefox, I can't access the .so file. Firefox merely shows the error "Alert: Unable to add module", but I've noticed that when I try to browse my files manually, trying to access the /usr directory returns an error (sometimes, I seem to not be able to get it consistently).

It also happens that the software I installed for the digital certificate tried to open an html with Firefox, which is located in /usr/share/, and Firefox doesn't seem to be able to load that either. It returns a "Can't open file".

Steps followed

  1. Open Firefox
  2. Settings → Privacy and Security → Security Devices → Load
  3. Insert path /usr/lib/libpkcs11-dnie.so and try to load (yes, I've checked that the file does actually exist)
  4. Receive Alert: Unable to add module error

Relevant information

   Ubuntu 22.04
   I'm on the latest snap version of Firefox: 100.0.1-1
   Trying to setup the digital certificate for my Spanish ID (DNIe)

Asked by jana.lauco 2 months ago

Checksum Error on latest download FF/de/EMEfree/

Hello, i just downloaded the "Firefox Setup 100.0.2.exe" from https://download-origin.cdn.mozilla.net/pub/firefox/releases/100.0.2/win64-EME-free/de/ and the checksum is … (read more)

Hello,

i just downloaded the "Firefox Setup 100.0.2.exe" from https://download-origin.cdn.mozilla.net/pub/firefox/releases/100.0.2/win64-EME-free/de/ and the checksum is different to that offered in https://download-origin.cdn.mozilla.net/pub/firefox/releases/100.0.2/SHA256SUMS or SHA512SUMS. Who may fix this or am i wrong at least?

Regards, Martin

Asked by martin.kubla 2 months ago

Strange accounts in auto complete history of saved account fields

like in [https://support.mozilla.org/en-US/que.../1358775|this] this article. I see stranger accounts in my browser saved session suggestions. I only use my ff account i… (read more)

like in [https://support.mozilla.org/en-US/que.../1358775|this] this article. I see stranger accounts in my browser saved session suggestions. I only use my ff account in my personal computers and i'm not share my computer with strangers & guests. (this does not mean no one used after i leaved a computer with resetting that computer). Rarely using my personal computer(s) in public networks.

Do you have any ideas why this is happening and how can i prevent ?

Asked by Murat 2 months ago

Problem with syncing and security and cookies, round 2

Hi This problem still occurs, this time it took about 3 days before it reoccurred. I'm having a problem that appears to be linked to syncing. I can clear it with "Refre… (read more)

Hi

This problem still occurs, this time it took about 3 days before it reoccurred. I'm having a problem that appears to be linked to syncing. I can clear it with "Refresh Firefox...", but then it will come back in about 2-3 days. Deleting my profile didn't help. The original problem description can be found at the link: https://support.mozilla.org/en-US/questions/1355876?utm_campaign=questions-solved&utm_source=notification&utm_medium=email#answer-1459234

Are there logs I can review or collect?

Thanks.

Roe

Asked by roeboat 2 months ago

Open new firefox window on same virtual desktop in Windows.

Issue When opening a link from any other app, the Firefox switches to another virtual desktop if there's an existing Firefox window open. Reproduce the Issue Set Firefo… (read more)

Issue When opening a link from any other app, the Firefox switches to another virtual desktop if there's an existing Firefox window open.

Reproduce the Issue

  1. Set Firefox to default browser
  2. On Windows 10, open 2 virtual desktops. Use Task View button in Taskbar or use keyboard shortcut Win + Tab and then click on New Desktop. Now you should see 'Desktop 1' and 'Desktop 2', if Task View is opened again.
  3. On Desktop 2, open a new Firefox window.
  4. Switch back to Desktop 1 from Task View.
  5. Open any link (E.g.: https://www.mozilla.org/) from any other app like MS Word, MS Teams, etc.
  6. The virtual desktop would switch to Desktop 2 and open the link on exiting Firefox window.

Question Is there a way to open the link on same virtual desktop in a new window?

Improvement - If it already doesn't exist. Instead of opening the link in existing Firefox window on Desktop 2, open a new Firefox window on Desktop 1 to open the link.

Asked by Keyur 2 months ago