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  • Archived

Crash reports not showing up - crashes often

Firefox has been crashing about every 20-30 minutes. It freezes and I eventually have to kill it, but no crash report messages pop up. I tried "about:crashes", but nothi… (read more)

Firefox has been crashing about every 20-30 minutes. It freezes and I eventually have to kill it, but no crash report messages pop up. I tried "about:crashes", but nothing was there. I am using Windows 8.1, freshly installed on a new PC with very minimal programs. I would really like to continue using your Browser. Thanks for the help.

Asked by moonfaze 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

YouTube freezes up when playing videos, loading comments, opening up other pages, etc.?

I have been having this problem since Monday after my computer was shut down two days in a row when I didn't have access to it. After I had started it back up, I went str… (read more)

I have been having this problem since Monday after my computer was shut down two days in a row when I didn't have access to it. After I had started it back up, I went straight to YouTube. I clicked on a video and it started loading but then Firefox stops responding, and after about 30 seconds or so, it starts responding again. I just thought it did this because I had been gone for two days, so I decided to scroll down and look at the comments, where it did the same thing. I started to get frustrated, so I decided just to stay up where the video was and I tried to change the quality, where Firefox stopped responding and then started responding again. I then decided just to restart my computer, which didn't help at all. I then downloaded Chrome to see if it did the same thing when I was on YouTube, and it didn't. I tried looking up a problem on here, and found a guy with my exact problem, who figured out that he could fix it by just logging out and logging back it, which I tried, but it didn't work for me. I also cleared my cache and my YouTube watch and search history, which temporarily helped, but then it went back to not responding then responding again. My current version of Firefox is 40.1 if that helps any.

Asked by megs2000 4 years ago

Last reply by philipp 4 years ago

  • Archived

Not respopnding

It's happening more frequently than ever before. I'm getting the message that Mozilla Firefox is "Not Responding." I must choose to end the program and all work is lost. … (read more)

It's happening more frequently than ever before. I'm getting the message that Mozilla Firefox is "Not Responding." I must choose to end the program and all work is lost.

Asked by roomiec 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

after homepage is running "firefox not responding" appears so what should I do? I do

After my homepage is up and I enter a link either through bookmarks or other the blue circle starts, message appears in blue band at top saying "Mozilla Firefox is not re… (read more)

After my homepage is up and I enter a link either through bookmarks or other the blue circle starts, message appears in blue band at top saying "Mozilla Firefox is not responding". I have a hard time trying to get out but then a drop down box appears asking if I want to close or wait. I choose close and it will close. Then if I try again I need to do a restore. Even when I do that the same thing happens again.

How can I fix?

Asked by soseleto 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Zillow not responding after a few minutes

This just started today and I don't think Firefox updated recently. I have version 41.0 and I can use Zillow for about 10 minutes then I get "not responding" and I have t… (read more)

This just started today and I don't think Firefox updated recently. I have version 41.0 and I can use Zillow for about 10 minutes then I get "not responding" and I have to shut it down using end task. I tried safe mode but I have the same problem. I used Chrome and no problems with Zillow there. Any help is appreciated.

Asked by bob181 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox 41.0 was not crashing when I entered theblaze.com last week, but is crashing--have done a refresh then install that did not work--why?

Last week I could open theblaze.com without a problem, and this week it hangs with a message "(not responding)." I have done a refresh on release 41.0. I have reinstall… (read more)

Last week I could open theblaze.com without a problem, and this week it hangs with a message "(not responding)." I have done a refresh on release 41.0. I have reinstalled the browser, but to no avail. Why is this suddenly happening?

ljr32.

Asked by ljr32 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox not responding I've refreshed firefox didnt work and started firefox in safemode got a unresponsive plugin window.

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three … (read more)

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three days a go. When ever Im watching videos online. I've refreshed firefox and started it in safe mode but the problem still happens.

Asked by Tony1 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

evrytime I open a website after loading Compuserve using fiefox, firefox quites responding and i have to restart.

bp-7899172a-11dd-4388-ab3a-8c4bb2150617 6/17/2015 11:01 AM bp-1dac83d9-860e-4076-840c-4d69a2150413 4/13/2015 5:19 PM bp-fe399030-5040-4938-8476-19f0f2150322 3/22/2015 … (read more)

bp-7899172a-11dd-4388-ab3a-8c4bb2150617 6/17/2015 11:01 AM bp-1dac83d9-860e-4076-840c-4d69a2150413 4/13/2015 5:19 PM bp-fe399030-5040-4938-8476-19f0f2150322 3/22/2015 1:23 PM bp-3467b557-0c8e-4552-9c05-f3dc72150315 3/15/2015 7:49 AM I open CompuServe and while looking at my email, I will often click on a site such as ViralNova and after viewing a clip, Firefox quits responding and I have to reload. This is new and no changes have been made to my computer. I have used CompuServe and FireFox for about a decade with no complants. I have been viewing ViralNova for a couple of years with no problems until this last couple of weeks. What can I do to fix this? Your site said my version was up to date.

Asked by joecamper1 4 years ago

Last reply by cor-el 4 years ago

  • Archived

FF 41 keeps (not responding) Yes I have done the refresh update many times. The prevision of FF did not do this on the same computer and WIN 10. Any ideas?

Since upgrading to FF 41 I am plagued with constant non-stop (not responding) error. Which of course requires FF to be shutdown and restarted. The previous version of FF … (read more)

Since upgrading to FF 41 I am plagued with constant non-stop (not responding) error. Which of course requires FF to be shutdown and restarted. The previous version of FF on the same computer and running WIN 10 did not have this problem. This problem started as soon as I upgraded to FF 41.

Asked by airtightatl10a 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Firefox crashes

Shortly after I log on using Firefox the browser locks up and I get a "not responding" message. I've uninstalled and reinstalled ... same problem. When switching to IE ..… (read more)

Shortly after I log on using Firefox the browser locks up and I get a "not responding" message. I've uninstalled and reinstalled ... same problem. When switching to IE ... no problems .. runs great. I'm using Windows 7 on a Dell laptop.

Asked by samwalsh 4 years ago

Answered by jscher2000 4 years ago

  • Archived

New update - more crashes - why?

Just got new Firefox update but have been plagued with plugin crashes since (Not Responding), having to go to Task Manager to End plugin container; updated Flash, but no … (read more)

Just got new Firefox update but have been plagued with plugin crashes since (Not Responding), having to go to Task Manager to End plugin container; updated Flash, but no good - why? Not all the bugs out of the new update? What to do?

Asked by PeterSchuck 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Get message that "Firefox is not responding."

I hope this is not a duplicate of a previous question. Several days ago, my computer started freezing and hanging up; I started getting message: "Firefox is not respond… (read more)

I hope this is not a duplicate of a previous question. Several days ago, my computer started freezing and hanging up; I started getting message: "Firefox is not responding. Do you want to close program or wait for program to respond." I have Windows 7 and the latest version of F/F. I have restarted computer, cleared cookies and cache. I am not very knowledgeable so have not restarted in safe mode, refreshed F/F or reinstalled F/F. I have checked plugins and they are up to date. Any advice would be very much appreciated. Thank you.

Wilma

Asked by Wilma1942 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating!

I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating! I have t… (read more)

I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating! I have tried all your recommended solutions numerous times to no avail. I have also sent you feedback a number of times with no response. Not even an acknowledgement that you received my concerns. I will send my concerns one last time and won't attempt to use firefox again until I hear back from someone.

Asked by bftz 4 years ago

Last reply by philipp 4 years ago

  • Solved
  • Archived

plugin container crash

Hello I am consistently getting (not responding) page locked issues due to plugin container not working. I love mozilla, but am forced to remove until this is resolved. P… (read more)

Hello I am consistently getting (not responding) page locked issues due to plugin container not working. I love mozilla, but am forced to remove until this is resolved. Please email when it is so I can install. Until then, chrome it will be.

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Thanks

Asked by yellowdragon 4 years ago

Answered by philipp 4 years ago

  • Archived

Using Firefox browser,within 5 minutes after logging on to att.net i get a message stated Firefox not responding and a frozen screen. What do I do to fix this?

Using Mozilla Firefox, when I go to my att.net home page, after about 5 minutes my screen will freeze and I will see a message that says Mozilla not responding. If I rem… (read more)

Using Mozilla Firefox, when I go to my att.net home page, after about 5 minutes my screen will freeze and I will see a message that says Mozilla not responding. If I remain on that page that message remains. I must exit and start all over again. I do not have the same problem in explorer. What can I do to fix this? Thanks, Ginny

Asked by kamath1 4 years ago

Last reply by philipp 4 years ago

  • Archived

firefox hangs on website but other browsers don't

The past couple days firefox is consistently hanging when I try to open one particular website, where I have never had issues before. I can open the website fine with Int… (read more)

The past couple days firefox is consistently hanging when I try to open one particular website, where I have never had issues before. I can open the website fine with Internet Explorer. I tried refreshing Firefox, tried clearing the cache and cookies and tried unchecking the "use hardware acceleration when available," but none of these helped. What can I try next to troubleshoot this? I am running Windows Vista and Firefox 41.0.

Asked by scooter60624 4 years ago

Last reply by scooter60624 4 years ago

  • Archived

I have Firefox version 41 and Windows 10, and Firefox is "not responding" and crashes continuously. How can I fix this?

Crashes occur on facebook, generally while playing games, on gmail's inbox, or any website I'm trying to view. I've even considered switching to Chrome but I like Firefo… (read more)

Crashes occur on facebook, generally while playing games, on gmail's inbox, or any website I'm trying to view. I've even considered switching to Chrome but I like Firefox better.

Asked by Carrie8554 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

When I click om Mozilla Firefox to get into Internet and try to look up anything I get "not responding" this happens always. Can not do anything such as check emails, fac… (read more)

When I click om Mozilla Firefox to get into Internet and try to look up anything I get "not responding" this happens always. Can not do anything such as check emails, face book, browse etc. When it does work for a minute or so I get the following message Adobe Flash has crashed submit a crash report. I have ran malware and virus scans and no threats etc come up. I have also uninstall both adobe flash and firefox several times. It also happens in safe mode as well. Very frustrating!!!!

Asked by shonz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox fails to load pages running certain web player and freezes.

Hello. Since the problem only seems to occur on the Firefox browser, I've decided to directly post a question on the matter within the Mozilla forum. The situation is: I … (read more)

Hello.

Since the problem only seems to occur on the Firefox browser, I've decided to directly post a question on the matter within the Mozilla forum.

The situation is: I cannot access or completely load pages that contain embedded players from particular sites that are used for hosting videos. The sites I'm particularly talking about are goodanime.eu, animeplus.tv, and gooddrama.net. The reason I'm suspecting it's a player found on these sites is because other sites that also use Flash, such as YouTube, Vimeo, and Daliymotion do not crash the application (FF) and force me to terminate it manually via task manger.

It's been like this ever since the site (animeplus.tv) came back online. I don't know if it's relevant now, but for about 5 days or so, I couldn't access the site due to a malicious warning that had arisen causing Firefox to block me from the domain of animeplus.tv. However, I was able to access the partner sites goodanime.eu and gooddrama.net all the same, even though I'm 100% sure they run and link to the same type of players on their individual sites.

About a day or two ago, I was able to once again have access to animeplus.tv. So, I decided to catch up on one of the series I watch via the site, but found that I could not as each time I tried to load a page that linked to those players, the Firefox browser would stall (Not Responding)—at which point I'd then have to manually end via task manager.

Incidentally, I came to find that upon having the browser crash when trying to load these pages, a certain background process that's used by Firefox to run plug-ins (Plug-in container for Firefox) had started taking up a bit of CPU and memory. It was the only thing running that high when checking task manager. It normally isn't that high, and upon typing this message, I can report that it is at a minimum level.

Upon learning this, I decided to troubleshoot by restarting the browser in Safe Mode, and tried loading the page. It failed.

I even uninstalled and removed all relevant files, rebooted, and installed it again (clean) only to find that these sites continue to fail.

I honestly don't know what's going on with this site, and I would've contacted the site owner myself, but I've done so in the past and did not receive a response. So, I'm kind of wondering what it is I can do at this point.

Just to clear up:

Firefox only crashes on the sites mentioned above when trying to load pages with flash players they've embedded onto their site.

Even after running Firefox in safe mode, the pages refuse to load and Firefox turns unresponsive.

When Firefox is unresponsive and frozen, task manager reads that the Firefox container for plug-ins uses up more memory.

Installing it clean does not work.

The pages described above do work on other browsers however, such as Chrome and Edge, but for whatever reason won't load on Firefox.

The currently installed extensions I have enabled are: Adblock Plus, Classic Theme Restorer, Flag Fox, Flash Video Downloader (4k), Ghostery, NoScript, Search Preview, and Stumble Upon. Tweak Tube is currently disabled.

I, at some point, thought it was due to an outdated version of flash player, but had it checked via Mozilla's pluginchecker and found that I had been running an out of date version of Flash player. I updated everything, but the site still fails to load completely and ultimately requires me to close it prematurely.

Plugins that I have are: Microsoft Office 2013, OpenH264 Video Code by Cisco, Primetime content decryption module provided by Adobe Systems, Shockwave Flash, Adobe Acrobat, Google Earth Plugin, Google Update, Photo Gallery, Quicktime Plugin, and Yahoo Application state plugin.

I have not checked to see if the mentioned plugins needed updating.

At this point, I'm at a loss. And, yes, while I could just watch the videos on another browser, I'm having trouble understanding why Firefox is the only one that can't load anything. I don't run that many extensions... and I normally only have about 4 or 5 tabs open at a time. Even then, the only tabs playing such content are confined to the one animeplus.tv.

Anyway, please feel free to ask me questions to help diagnose the issue here.

Thanks for reading.

Regards,

T.R.G.

Asked by That_Random_Guy 4 years ago

Last reply by That_Random_Guy 4 years ago