Firefox Support Forum

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

I started with Netscape, lived through Mozilla and then been FF ever since. I love it. But increasingly, I am running into problems with using features in many websites.

For instance with Cigna Health, you can't reset your pw and open certain other links. Cigna Support has a simple solution which has always solved my problem: use Chrome or Edge.

B&H Photo Video mostly works but for instance if you are looking at the pictures associated with a product review and try to enlarge them, FF won't do it. Chrome and Edge do it.

I am finding more and more websites that have these glitches. It's almost as if some website designers are not paying any attention to compatibility of their product with FF.

Am I missing something in the config of FF or are these issues real and likely to get worse over time? I am very worried that if it continues that I will get a message like "Many features on this website are not compatible with FireFox."

I am not a programmer but if there is anything I can do to help, I am glad to do so.

sfoAlan

I have a very fast internet connection, 200 mbps and everything else on both my laptop and my mobile phone are working fine but Firefox is very slow. Pages load ok but videos will play for a short time and then freeze never to continue and downloads are painfully slow, 2 to 4 mbps. Edge and Chrome download normally and videos play with no issue. I need this fixed or Firefox is going bye bye!

I've written about this before and never got a working answer. I have to use Chrome or internet explorer for some work because FireFox won't open the sites. This problem hasn't been fixed by I clearing cache and cookies as recommended back when I first asked a year or so ago.

Now the latest website I haven't been able to use is the Post office! USPS.com -- If I try to track a mail piece using my tracking number the site can't bring it up. The site tries for long time then tells me to try later. When I try with another browser such as Chrome, the result is there within a couple of seconds. It looks like I'm going to have to leave FireFox which I hate as I've used it so long - over ten years at least.

Version 121 Windows 10

In HTTPS-Only mode I quite often get a message that the site does not support https but when I Continue the page I land on is a https page. I can't understand what's happening here: does the site have a https page Firefox can't detect or is HTTPS-Only creating the https connection for me, or is it only pretending to be https and there is no real extra security? If someone could enlighten me as to what's happening I'd be most grateful. I have a couple of screenshots to show what I mean, but perhaps you know exactly what I'm talking about anyway! I'd add I can't see anything in the Help articles that seems to deal with this situation, but perhaps I'm just being a bit dense (not unknown!). Hoping you can clarify this for me.

Dzień Dobry,

Na jednym z kont nie wyświetlają mi się wiadomości z poprzedniego roku. Inne konta działają dobrze. Nie wiem gdzie szukać rozwiązania. proszę o poradę.

Pozdrawiam Wojciech

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefox so much more. The format is way more pleasing. I love how it easily signs me back into everything, BUT IT DRAINS MY COMPUTER SO MUCH. Like i used to have an 8hour + battery span my laptop neverrr died. Now I get through MAX 2 hours of full use before needing to charge, and maybe 4 hours just having it at school but not using it.

I thought my dell suddenly started crashing, ran all these tests, and then I realized the only change was that I had started using Firefox... So sad I think I am going to have to leave it.

I read a lot of articles and did everything suggested. my graphics is webreader , i turned on all the suggested features, i have 2 extensions , the only thing I could maybe think of was that I use an animated theme so maybe that was killing the battery, but like if I can't use my theme than whats the point.

Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs.

I was running the latest version 121.xx on MAC 12.7.2

Nothing would fix the site issue, so I tried re-installing and refreshing Firefox. Followed all the troubleshooting steps.

Now firefox is completely broken. Tried creating a new profile. Running in safe mode, etc.

It sometimes will load pages, but extremely slow. But generally is unusable.

Firefox works on my other macs just fine (Profile uses sync with those machines)

Safari and Chrome work perfectly fine. No malware. No ISP issues. No firewall.

Please advise a fix or I guess I will delete everything firefox related.

Hello Mozilla Support,

Since 2 upgrades ago, anytime I try to watch a livestream, my browser slows right down and then crashes.

I don't care why its happening, I just want a definitive fix for the issue.

I'm so aggrieved at this happening constantly, if you cannot provide a firm resolution to this issue, i will simply move to another browser.

I've tried your about:config setting restart to false and other fixes but still keeps happening.

I await your reply.

With Regards,

Mark

After a session with many tabs open, I will close the browser. It doesn't matter if I open browser immediately or the next day, or after rebooting computer, the same tabs remain.

youtube audio library is not working in this mozilla firefox. When I play an aduio from youtube audio library , they show me a message which is (Audio track is unavailable). Other audio and YouTube video is woking perfectly. Please solve this issues.

Artifacts on webpages when hardware acceleration is enabled. Disabling hw acceleration removes artifacts, but degrades performance of browser significantly. Using hw acceleration in Chrome has no artifacts. The error is not in the hardware or driver, but in the Mozilla software. By searching on this topic on Google, it's a common error in Firefox.

The last version where artifacts where not present was: pp_name: firefox build_date: 2020-01-15 build_file: C:\Users\tulle\.mozilla\mozregression\persist\2020-01-15--mozilla-central--firefox-74.0a1.en-US.win64.zip build_type: nightly build_url: https://archive.mozilla.org/pub/firefox/nightly/2020/01/2020-01-15-21-36-21-mozilla-central/firefox-74.0a1.en-US.win64.zip changeset: c35bb210b8ae793c844bd94c1848d246bf601293 repo_name: mozilla-central repo_url: https://hg.mozilla.org/mozilla-central

Intel® HD Graphics 620

For a while now, several bank credit card sites are not working correctly when I use my Firefox browser. It did in the past and I didn't have any problems but lately I'm having these problems happening on sites I've used for years. If I use another browser it will work with no problem. In fact after talking with some of the support people at some of the sites that won't work, the suggest trying another browser which works fine. I'm talking like American Express' website which I use a lot. There are other sites other than credit cards that are not working correctly and again, their support agent will tell me to use another browser. I have tried different remedies like clearing cache, history, etc. I only use few addons like AdBlock which helps to cut down on trackers and information gathers. I have set my preferences to clear out my history and cookies. I have used Firefox for so many years without problems and with the same addons without any problems. So what is causing this to happen? I do enjoy using Firefox but if I have to keep changing over to another browser so sites will work, then maybe it's time for me to stop using Firefox.

Firefox (a new up-to-date install) has been very crashy on my new computer -- PC running Windows 11.

I ran troubleshooting mode and it shows 0 crash reports.

On my old computer, I had 4 Firefox windows open, a half dozen extensions, ~200 tabs and it was quite stable. This brand new install is running one window, 3 extensions, a dozen tabs open, and freezes and crashes pretty much every time I try to read my email (or do anything else that involves clicking).

How do get a stable Firefox?

Hello

Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that videos what was already successfully uploaded some times ago. I using Microsoft Edge now to upload on youtube and it is fine with all my videos. Hope you can fix soon.

This happens now a lot, sometimes I can uninstall Firefox reinstall and it works. That worked this time but only for a few days. I am back once again to where I get this error on every place I visit. I have cleared my cache etc.. uninstalled reinstalled did a restore. It is only Firefox all other browsers work fine. No idea what to do anymore and am sad because I prefer Firefox. I only have standard windows 11 home security stuff installed so nothing special or fancy firewalls. Tried turning on default fire wall. Tried all the instructions on the more info page the error screen leads to.

This error occurs on most all websites or places I need to log into

Secure Connection Failed

An error occurred during a connection to mail.google.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Anyone know why this is happening and a solution?

Just today a web based TV show has stopped playing, the circle spins for a moment (as if it was loading) the circle then just vanishes and nothing plays.

I am running Win 11, I have successfully had the video play in Edge and Brave.

Firefox however is being stubborn and refuses to play

Characters dissapearing, missing, garbled only in Firefox. Seems to be ok in troubleshooting mode. This only happens in Firefox so it appears to be isolated. As you hover over links is when it happens the most. I have the latest version installed and was just loaded on a new system.