Firefox Support Forum

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists. Surprisingly, it will consistently crash if I go to `about:support` (except in troubleshooting mode). Any help would be appreciated!

We are distributor of Firefox extension for dragon professional. ( We are self distrubutor of the extension.)

It’s ID is dgnria_pro.firefox@nuance.com

Now we have done some modification to the same extension, while publishing it shows error as “Duplicate add-on ID found.”

Earlier we have used same ID for the Firefox extension in the year 2018.

Currently we have opened new account with same ID “dgnria_pro.firefox@nuance.com” and faced the mentioned issue.

We are expected to publish our extension with the same extension id as we don’t want our existing customers get affected.

Is there any way with which extension id “dgnria_pro.firefox@nuance.com” can be deleted from backend , so that we can reuse it.

After setting Firefox as the default browser, every time I search on address, it opens Yahoo website instead of staying with Firefox. What else can I do to stop this from happening?

Thanks,

Alex

Hi,

regarding vulnerability CVE-2023-3600 when I check advisories it says that version below 115.0.2 ESR are affected. Does that mean that only 115.x versions are affected or all versions are affected like 102.x ?

Regards

Every time I open a video on a website and try and enter fullscreen mode, it never lets me exit fullscreen mode. Then I have to close the entire window. Also, sometimes I have to refresh the page once or twice to even get in to fullscreen mode. Google is only showing me stuff about Firefox fullscreen mode, NOT fullscreen mode for videos, which is the actual problem.

In the past when I saw an article that I wanted to email to myself, I would click on the envelop icon and it would go to “choose and application to open the mail to link” I would choose if I remember correctly Yahoo and it would open up.

Now the only choice I have if Firefox, and when I click on it nothing happens. What is the problem?

Under”Choose other Applications”, there is nothing to forward that article to me.

hi there,

I'm having problem downloading Firefox browsers onto my Windows 7.

I'm constantly getting this message

Hmmm...For some reason we could not install Firefox.

Please help, two days have gone and still this problem hangs on....

Many thanks Q

Every time I try to login to a different page my firefox crashes.

bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f8250230530 5/30/23, 9:46 AM View bp-011a67c7-c9f4-402e-9be8-7710d0230530 5/30/23, 9:46 AM View bp-d034b95f-b15a-49d8-ace5-1b0b50230530 5/30/23, 9:46 AM View bp-6e1730c2-125b-4323-98ff-9b97c0230530 5/30/23, 9:46 AM View

I also did get the attached message, wasn't forsure if this was apart of the issue?

I have tried to dump the preferences, clear cache, restart, clear history.

What's the best easiest way to translate my website https://invivobio.net/ in different language. We have different countries visitors so I want to check/translate my English content in different languages after publishing them, so it will be understandable for me and visitors to check the language, is that correct?

Can anyone suggest me Mozilla Firefox Extension which translate perfect because I leave Google Chrome due to slow browsing. I am enjoying Mozilla for the long time, so I don't want to move back to Chrome.

Your suggestions will be highly appreciated.

Regards, Renee Invivo

Hey there, I was using one of my macs today and it suddenly started updating. It was taking ages and seemingly stalled, so I closed the app.

Now, all our bookmarks and history is gone. Also, the now updated version is not showing my new history etc.

Is there any way to retrieve our original bookmarks, history and passwords?

Regards Peter

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Connection Failed

An error occurred during a connection to www.classcreator.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I have contacted the company and they keep telling me it's my connection or browser and they can't help me. I know there is probably one setting that somehow is wrong but I can't get anyone to figure it out for me. I have tried everything possible. Can this be a browser setting that will not let me edit anything on this webpage? I can edit on other pages that are basically the same type of program ( reunions for schools) PLEASE HELP. YES, MY SECURITY CERTIFICATE IS PAID UP AND ACTIVE.

I use Quickbooks. I've been frustrated on mozilla with the last two characters being cut off. I can change the zoom, but that doesn't help. It didn't used to happen, but I don't know which version this started with. When I use the same product under Chrome, it doesn't happen, so it's not the product. Any way you can help me?

Hi,

I'd like to ask if there are plans in the near future to support FIDO2/WebAuthn authentication for Firefox Accounts.

My question is motivated by the fact that right now there's no way to add a secondary MFA option as backup, and the industry-standard backup codes are very clunky to store safely and use in general.

Losing access to the MFA for an account which hosts all data (and essentially the day to day optimizations of workflows - saved data, bookmarks, etc.) and starting from scratch is a terrifying prospect (I've gone through it before), especially given that Firefox Accounts right now does not have any recovery options after that point.

It would be beneficial if one would be able to add, for instance, a pair of FIDO2 keys for this purpose, or even more broadly speaking any other WebAuthn providers (like Windows Hello). Those would not only provide a better security standard, but also better failover options.

I'm sorry if this is not the right place, but I've not found a dedicated forum for Firefox Accounts issues specifically - please direct me there if there's one.

Best regards, Artur Ciesielski