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  • Archived

Primary Language

Firefox recently changed my primary language on ALL WEBSITES from English to French. I've tried to reset default language to English using Options>Language but it does… (read more)

Firefox recently changed my primary language on ALL WEBSITES from English to French. I've tried to reset default language to English using Options>Language but it doesn't make the change. I've refreshed Firefox. I've removed both French and English as primary language and then chosen English again. Nothing works. Thanks for assistance.

Asked by larrykirsch 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

firefox clogs disk

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. … (read more)

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. Windows 10 system.

Asked by vasiliev.andrey2020 1 year ago

Last reply by spdgnzls 1 year ago

Control + Shift + P doesn't work

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it. I'm assuming the same thing will happen here, but I … (read more)

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it.

I'm assuming the same thing will happen here, but I just started using Fire Fox and really hope someone can give some resolve.

I tried running with no extensions too, it still didn't work.

Microsoft Edge Control + Shift + N works

Chrome Shift + N works

I tried this solution "Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem. " It didn't work.

Please could someone help me. Firefox has been my favorite go to browser, but now I am forced to look for alternatives.

Asked by rlpzboss02 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Cannot install add ons

Trying to install add-ons, I get "An unexpected error occurred during installation." I checked the about:policies#active and InstallAddonsPermission is false. The Firefox… (read more)

Trying to install add-ons, I get "An unexpected error occurred during installation."

I checked the about:policies#active and InstallAddonsPermission is false.

The Firefox is portable and I was able to install add-ons in the past.

Asked by eran555 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Change Menu & Tab Font Characteristics

I'd like to know why my previous question on this matter was deleted. How do I change the font and line spacing characteristics? Specifically, my tabs are now 4 pixels to… (read more)

I'd like to know why my previous question on this matter was deleted.

How do I change the font and line spacing characteristics?

Specifically, my tabs are now 4 pixels too high and the menu font spacing is also 4 pixels too high.

This has made the dropdowns for my bookmarks bigger than my screen (for example) and I find that I'm needing to move the mouse excessively from the extra space introduced when I right click on a page for menu options there as well.

Asked by Colin WG 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Can I Decrease White Space (Padding) Between Bookmark Items in FF89?

Is there some way to reduce the white space / padding between bookmark and menu items in the new Proton interface introduced in Firefox 89? I don't have a touchscreen and… (read more)

Is there some way to reduce the white space / padding between bookmark and menu items in the new Proton interface introduced in Firefox 89? I don't have a touchscreen and all the extra white space just means more scrolling to navigate through my bookmarks.

The AskVG site has a 02-June-2021 article at https://www.askvg.com/tip-restore-old-classic-theme-and-ui-in-firefox-89-and-later-versions/ that explains how to disable all the new Proton interface changes in about:config, but is there one specific hidden preference / flag (e.g., browser.proton.toolbar.version) mentioned in that article that controls the spacing between bookmarks and menu items?

There is a also a companion article on AskVG titled https://www.askvg.com/tip-restore-compact-mode-density-option-in-firefox-customize-window/ with instructions on how to change two Density options (browser.compactmode.show and browser.uidensity) in about:config, but I have no idea if changing my density setting to "Compact" would actually decrease white space (padding) between bookmark and menu items.


Dell Inspiron 15 5584 * 64-bit Win 10 Pro v20H2 build 19042.985 * Firefox v89.0.0 * MS Edge v91.0.864.37 * Microsoft Defender v4.18.2104.14 * Malwarebytes Premium v4.4.0.117-1.0.1308

Asked by lmacri 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

secure website

Firefox updated to version 85 yesterday and now I cannot log into social security website, either personal or bso. I get message 'Secure connection failed' 'an error occ… (read more)

Firefox updated to version 85 yesterday and now I cannot log into social security website, either personal or bso. I get message 'Secure connection failed' 'an error occured during a connection to secure.ssa.gov' 'PR_Connect_Reset_Error'. The page offers no options or details.

Asked by kandtjr 1 year ago

Last reply by gazolacobain 1 year ago

  • Archived

Getting 522 Timeout Just on Firefox (other browsers OK)

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see … (read more)

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see uploaded image). However, I can successfully reach that URL using Chrome and MS Edge browsers. Only Firefox receives the 522 error. I can access numerous other websites with Firefox, so it seems to be isolated to just www.cocoontech.com. I’ve looked at numerous settings in Firefox, but have not seen anything that seems relevant to this issue.

Any ideas where to look to resolve this issue?

Asked by Maniacal611 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recover Lost History and Bookmarks

I updated my version from 88 to 89 but did not like so I went back to the 88 version. But I see I lost all the History Bookmarks and all tabs I had open. How can I get it… (read more)

I updated my version from 88 to 89 but did not like so I went back to the 88 version. But I see I lost all the History Bookmarks and all tabs I had open. How can I get it back?

Asked by solkeys 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Bitdefender: suspicious connection blocked involving Firefox - signature-2.cdn.mozilla.net

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender: Suspicious con… (read more)

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender:

Suspicious connection blocked: Feature: Online Threat Prevention

firefox.exe attempted to establish a connection relying on an unmatching security certificate to content-signature-2.cdn.mozilla.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one.

Question: Is this ACTUALLY coming from Firefox? If so, please match your security certificates! If that's impossible due to a technical issue, then please email me your confirmation so that I can add an exception to Bitdefender.

Question: If it's not coming from Firefox, please email me, letting me know what additional system information you require so that we can get to the bottom of who/what is masquerading as Firefox while attempting to establish an unauthorized Internet connection from my computer.

HP Envy laptop, Windows 10 OS, latest update.

This has been occurring for several months.

Thank you for your time.

Asked by swamper 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox craashes computer

Firefox crashes and restarts my computer all the time. What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second. W… (read more)

Firefox crashes and restarts my computer all the time.

What happens: Suddenly the screen just goes black and my PC boots up again. Like the power was cut for a second.

When does it happen: It started in the last quarter of last year. It happens randomly when firefox is open and multiple times a day! It does not matter whether there is heavy load on the system or just few pages are open and I'm not even doing anything. I think it has happened only once while gaming (but the firefox was open that time). And generally with heavy workloads (gaming/solidworks) the PC runs just fine. Since it started I have done two clean installs of Win 10, "refreshed" the firefox, tried disabling all extensions, disabled hardware acceleration. The crash still happens.

The crash: The windows event has two errors after reboot: Event ID 6008 and 41. The crash happens so suddenly, there are no crash logs when windows boots up. It seemed so odd that I started to suspect my PSU is broken. BUT THEN I used edge browser and my computer didn't crash for a WEEK.

I miss using firefox to sync my stuff between mac, android and windows without having to log into big corporation account. But since starting to use firefox again, the crashes are back just as before.

Any Ideas how to fix this?

Asked by toores 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

FF STILL closing the Print to pdf window for directory selection and file naming prior to Save.

Yes, i recall the last time i was asking for help with this issue i was told to post it as a bug somewhere. I went to "Feedback" thinking that was logical, but apparently… (read more)

Yes, i recall the last time i was asking for help with this issue i was told to post it as a bug somewhere. I went to "Feedback" thinking that was logical, but apparently Mozilla is reworking Feedback so that does not exist, and as i am not a software developer, i suspect a technical bug report is over my head anyway.

I don't want to go to Edge, but it would seem Mozilla wants me to. This issue has persisted ever since release 79. I would think that the programmer(s) could "simply" look at what changed from 78 to 79 and revert, but apparently not.

I, once again, have to uninstall the latest release (i installed it, allowing an "upgrade", thinking that by now someone there would have fixed that which at least to me is a critical routine), and reinstall Version 78.0, since that one isn't f'd up. Maybe it is all the enhanced "security" that is now interfering with normal processes, i don't know. That also means I have to get used to the new browser and hopefully finding a reliable password manager to which i can import pages of entries from Kee.

Yes, i know i will get a share of hate mail for criticizing FF at this point. Just consider how infuriating it is after using it since beta 0.3 and having made donations, having what i see as a critical issue ignored, and worse, forcing me to soon change to Edge if no one fixes it. As much as i hate using the Microsoft browser, at least it does not force the Microsoft "Save" dialog box to collapse when trying to print to a pdf, and i am rather disgusted that no one from FF has reached out to try to fix this issue.

And yes, i did try it in safe mode (run firefox.exe /safe) and "Restart with Addons disabled" from the menu|Help, neither of which were successful.

If any of you know how to get this note to someone competent at FF, please do so and let me know to hold off on switching; i dread having to do that, but printing to pdf is mission critical in the conduct of my business.

Asked by bem67 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Want to permanetly replace Firefox's printer dialog with System Dialog Box

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can … (read more)

I don't like the new printer dialog box Firefox came up with. It is too basic. 9 times out of 10 I have to click over to the System Dialog Box. Is there any way I can permanently switch to System Dialog Box? I am running Windows 11/64

Asked by aniawa 11 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Websites not recognizing Firefox

I keep getting a message that my browser is not updated. I am using Firefox 95 on Windows 10. Both should be compatible. Two of the websites are Yahoo mail and Chase (ban… (read more)

I keep getting a message that my browser is not updated. I am using Firefox 95 on Windows 10. Both should be compatible. Two of the websites are Yahoo mail and Chase (bank). I have reset the default user agent as the article states (nothing needed to be changed): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox.

I also disabled all add-ons, but that did not help. Not sure what to do from here. This just recently started (maybe 2-3 months ago).

Asked by ldcrrn 11 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Restore bookmark folders

Hello, I followed the steps in order to be able to restore the bookmark folders, I found the latest backup, but when I do that nothing changes. Please advise Thank you El… (read more)

Hello,

I followed the steps in order to be able to restore the bookmark folders, I found the latest backup, but when I do that nothing changes. Please advise Thank you Eleni

Asked by elenibol 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox does not load, opening briefly and then closing

I have had Firefox downloaded for a considerable amount of time and had begun to use it as my daily browser, until I started experiencing issues, concerning the loading. … (read more)

I have had Firefox downloaded for a considerable amount of time and had begun to use it as my daily browser, until I started experiencing issues, concerning the loading. I have experienced this issue in all cases when trying to open the browser through the desktop shortcut, other icons, and even the .exe file, and typically I will see a brief white screen of Firefox before it immediately closes again. Frustrating to say the least and a quick google provides no insight. I have attempted on multiple occasions to uninstall and reinstall, however to no avail, and have even tried to create a new profile, via the Run (Firefox.exe -P) but again with no success. Running the browser in Safe Mode (Shift) will also work for a split second with the dialogue opening and then instantly shutting. Any suggestion on a potential fix would be great.

Asked by Elliot Grayston 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Some pictures cannot be shown in Firefox

Hi sir / madam, we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them c… (read more)

Hi sir / madam,

we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them could resolve the issue. The version of the Firefox 95.0 that it is the latest and thus we attached the picture here for tour further investigation.

Would you please help to check and advise for that? Thank you.

Best regards,

Kris

Asked by kris2022 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Secure connection failed and Firefox did not connect

Can anyone from firefox send me the instructions to get rid of this message. Secure connection failed and Firefox did not connect Please avoid sending links with tons of … (read more)

Can anyone from firefox send me the instructions to get rid of this message. Secure connection failed and Firefox did not connect

Please avoid sending links with tons of info to read because I don't have time to follow.

Many thanks Jorge

Asked by jagliano 1 year ago

Last reply by maisie27 1 year ago