Firefox Community Forum

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

I recently encountered an issue when attempting to login to The Coventry Building Society website using Firefox (desktop PC & Windows 10):- https://www.coventrybuildingsociety.co.uk/ It failed to display the page used to enter the one time passcode used for two factor authentication.

After looking on some forums I discovered this is because 'Strict' tracking protection was enabled. If I change to 'Custom' and uncheck 'Tracking Content' then things work as expected.

I also read on a forum that you can leave tracking protection set to 'Strict' but enter the URL for the problem website under 'Enhanced Tracking Protection -> Manage Exceptions'. I tried entering 'https://www.coventrybuildingsociety.co.uk/' Initially this appeared to work. However, when I tried it again the following day, the page failed to load as before. I had to change back from 'Strict' to 'Custom' and uncheck 'Tracking Content' once again. It's as if the exception URL is ignored in 'Strict' mode.

Am I doing something wrong or is this how it is supposed to work? Do I need to click on the shield icon (to the left of the padlock icon) and turn off 'Enhanced Tracking Protection' every time I visit the website?

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

I collect images ... when I download an image there is a series of numbers below the image ... over the years I have noticed the numerals have vastly increased in quantity ... there are now as many as 37 numbers under each picture I download ... it is very tedious to reduce or erase these numbers for every image downloaded ... obviously there is some sort of "counter" built into the browser ... Is there any way to reset or eliminate this counter ? ... Thanks ...

Today I was no longer able to stream movies on Amazon Prime or Youtube. I watch Amazon movies most nights, watched last night. Tonight I got a message when I tried to continue watching a tv series on Amazon that I've watched for weeks. It said I had to update Firefox and told me how, but when I went thru the process Firefox said it was up to date. On Youtube I got an error msg. 99,999 . What is happening?

After updating to v 133.0, when maximizing Firefox (not F11 fullscreen), a taskbar that is set to "auto-hide" will no longer unhide when mousing to the bottom of the screen. This did not occur with the previous version (132.0.2).

This behavior is also unaffected by the "devtools.toolbox.alwaysOnTop" setting in about:config as i've tried switching from the default "true" to "false".

Update: Still persists in 136.0.2

Been using Firefox since the 90s and been on Mac since 2000s. This problem has been happening for about a year, throughout three macbooks (my old one, a temp one, and my new one) and multiple Firefox updates. I'm always updated and always clear cookies daily.

The failure to move bookmarks I can overcome by rebooting Firefox with a Forced Quit. If I only have to do this every few weeks, then no biggy reinserting all my passwords for all the different sites I use (and no, I don't want to use password managers, I don't trust them)

Today it happened within hours of Force Quitting Firefox, this is too much!!!

The only reason I didn't report this problem earlier is I simply expected an eventual newer version of Firefox to fix this bug.

Firefox 133.0

Normal behaviour: click-drag bookmark within bookmark menu pull-down to position where I want bookmark Failure behaviour: click-drag fails to move bookmark, until I reboot Firefox, then it works again

I want to delete all my bookmarks at once -- I have nearly 1,500. I already asked this question and the response I got showed me how to do this by selecting each one at a time. I want to delete them all, AT ONCE!

Not selecting each one and holding down the CTRL key.

Btw, I already explained this ... so, is there a way. I've tried uninstalling and reinstalling and not keeping the former settings. But the stupid bookmarks keep coming back!

Why can't I sync computer bookmarks to iPhone? I can't get my iPhone to show up on list of connected devices. I've tried everything in Help. I have a Mozilla Account. Running 135.0.1

From the Firefox Start Page on my iPhone (running 18.3.1) . . . the menu in the bottom right hand corner does not give me the option to "Sync and Save Data". This is a roadblock for me! I'm not a computer genius but I'm not completely ignorant. I should be able to do this! https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-02-28-15-53-59-c3d764.png Help please!

As of February 13, 2025 the front page of the Washington Post website does not load correctly in Firefox 115.20.0esr in Mac OS 10.13.6. The problem persists even in safe mode. Thank you.

My page throws errors in Firefox Nightly such as

Expected color but found ‘undefined’. Error in parsing value for ‘background-color’. Declaration dropped. preview.htm:1:1

and

Expected color but found ‘undefined’. Error in parsing value for ‘color’. Declaration dropped. preview.htm:1:1

The page references ten CSS files besides having dozens of its own CSS declarations. The issue is tha the reference provided to the error (:1:1) does not indicate where I can find the error. That is, I don't know which declaration is at fault. Is there some straighforward way to find the declaration in question?

This is pretty shady Mozilla.

When disabling only one setting: "Allow Firefox to install and run studies" it wrecks this site whether logging is or continuing as guest:

https://appointment.questdiagnostics.com/schedule-appointment/as-personal-information

Even after logging in and everything running normal, disabling the studies run by Mozilla and a quick refresh breaks the functionality of the page. All cookies were accepted and the sharing of location was allowed. On a fresh, first run, wide open Firefox people. Literally, the only change that was made was unchecking that one box. In disbelief, i tested it over and over.

Why would disabling a telemetry setting, something that should be optional, cause this to happen? Seriously, what could possibly be the reason. I'd love to hear it.

This was the final nail in the coffin to me and this is since the 0.9x days.

(posted from Supermium)

Hello, Hi I recently updated (last night) and i didnt check all the boxes i clicked skip but NOW i can not recover any of the stuff from the night before is there a way u could help me ?!

Hello,

Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals.

The e-mail host we are using is Polaris Mail, which is through our website provider.

To make sure it wasn't an issue with polaris mail, i have logged into our emails through microsoft edge and they have worked perfectly fine.

I have attached a picture for reference.

Kind regards

Ashley Small

For a few days, for unknown reasons I have been unable to access my blog..."Kitchen Connection". This has never occurred before, and it is very annoying. I have been blogging for many years.

Your assistance in this matter would be appreciated. Thank you in anticipation.

I've tried submitting the above a few times...and for whatever reason, it has not gone through to you, it would appear.

Firefox closed the browser for an automatic update two days ago, and when it came up back after the update all my open windows and tabs simply disappeared. History tab was reset to a blank page, there was no trace of anything. I tried the access through 'Menu / History / Recently closed windows' or '.../ Recently closed tabs' and they were both blank, empty, zero, nada ... This is the first time it happens to me, and I'm surprised and disappointed that such a predictable and basic bug shows up on an update.

I have a couple dozen tabs I use for task f-ups, it' unproductive and annoying to get them all back up to work. If this happens again I doubt I keep using Firefox as my preferred browser.

1. Anybody else suffering the same issue?
2. Is there a cure for the problem?

Hello

What are the restricted sites in the Firefox extension details? What are the sites restricted by Mozilla, as referred to on the page https://support.mozilla.org/pl/kb/dlaczego-niektore-dodatki-nie-sa-dozwolne-na-stronach-ograniczonych-przez-mozille?as=u&utm_source=inproduct#firefox:win10:fx135 ?