Showing questions tagged:

Autofill payment feature no longer works

When I click to fill in a Credit Card field to pay for something, my correct card info appears momentarily, but then disappears. To execute a payment, I am forced to man… (read more)

When I click to fill in a Credit Card field to pay for something, my correct card info appears momentarily, but then disappears. To execute a payment, I am forced to manually fill in all required information. I made sure the "save autofill" box was properly checked in the Settings, and it was. Names, addressed, etc. are all filled in properly; only credit card info is not.

Open 4 1 100

Installing the current release of Firefox on Debian Trixie.

There is a document produced by Mozilla Support entitled Install Firefox on Linux. There are tow commands explicitly for Trixie. They both start with cat <<eof. the… (read more)

There is a document produced by Mozilla Support entitled Install Firefox on Linux. There are tow commands explicitly for Trixie. They both start with cat <<eof. the first one didn't work and was obviously incorrect. after much digging i found that wrapping piece eof like this 'eof' works. did not figure out, someone else did. hope mozilla support will update file. < p></eof.>

Open 2 100

Firefox history configuration

Hi I noticed that some old links in my history are automatically deleted. How to configure expiration rules (if possible) in order to keep links forever, until manual de… (read more)

Hi I noticed that some old links in my history are automatically deleted. How to configure expiration rules (if possible) in order to keep links forever, until manual deletion? I know that links can be saved in the bookmarks, but when browsing the Internet, unless bookmarking everything :(, no one knows if a link can be useful in the future.

Thanks for your help

Open 2 91

unable to change password after being notified of a hack

After I received a notification of a suspicious sign in from Brazil I attempted to change my password. All went fine until after I received and entered the 6 digit OTC.… (read more)

After I received a notification of a suspicious sign in from Brazil I attempted to change my password.

All went fine until after I received and entered the 6 digit OTC. When I clicked "Submit".... nothing. I tried to reset the password in a Private Window with the same lack of success. I can request the code, receive it via email, and enter it but am unable to submit it.

My account was accessed again from Jakarta and it now appears that the password was changed. On the Profile page it notes that the password was created 08/13/2026.

This is Firefox on Linux Mint 21.3

Open 2 1 91

WHY THE HECK FIREFOX USES 16 GIGABYTES OF RAM??????????????????????????????

FIREFOX ... MMMMMMMMMMMMMMMMOOOOOOOOOOOOOOOOORRRRRRRRREEEEEEEEEEE THAN 16 GIGABYTES WITH ONLY 4 TABS OPENED. AND OF COURSE .... BROWSER FREEZES, NEED TO KILL FIREFOX TO … (read more)

FIREFOX ... MMMMMMMMMMMMMMMMOOOOOOOOOOOOOOOOORRRRRRRRREEEEEEEEEEE THAN 16 GIGABYTES WITH ONLY 4 TABS OPENED. AND OF COURSE .... BROWSER FREEZES, NEED TO KILL FIREFOX TO STAR WORKING AGAIN ....

WHAT ARE YOU SMOKING THESE DAYS?

Open 4 90

Unable to restore bookmarks in Linux Mint 22

Dell desktop running Mint Mate 22. Bookmarks missing about 50% of bootups. Saved bookmarks to both HTML and JSON during an occasion they did appear, when they next were… (read more)

Dell desktop running Mint Mate 22. Bookmarks missing about 50% of bootups. Saved bookmarks to both HTML and JSON during an occasion they did appear, when they next were missing attempted to restore them via Library pop-up (Manage bookmarks). I could not determine a path to direct the system to either locally saved file. In Library, selected Restore, which then asks me to choose file, but none of the data fields accepted or acted upon input. re-installed Firefox but same result. Then clicked on the saved HTML file, multiple screens flashed on the display, with multiple items in the tray. The final result was the bookmarks were all displayed as expected, but since the problem has been inconsistent, unknown whether they will display on future bootups.

Wish to have guidance on using the Library pop-up to restore saved bookmarks when they are missing. Perhaps some knowledgeable user could post a step-by-step through the restore process.

Open 18 90

If i'm signed into my account here will it show me signed in on my browser page?

I want to sync my phone's firefox browser with my computers but I have so many security issues with google that I'm afraied that they may have control of the browser on m… (read more)

I want to sync my phone's firefox browser with my computers but I have so many security issues with google that I'm afraied that they may have control of the browser on my phone, and I most defiantly don't want the issues showing up here on my computer, Just trying to be careful.

Open 1 90

I am unable to request refund for vpn

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do… (read more)

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

Open 3 90

I have paid for Veepn software and it has not been down loaded, how can I get it?

I have paid for a Veepn extension software for Firefox. If I go into Veepn it says I have an account and have paid for the software but the software has not been down loa… (read more)

I have paid for a Veepn extension software for Firefox. If I go into Veepn it says I have an account and have paid for the software but the software has not been down loaded. How can I find where to down load it again? I have a Linux Mint 22.3 operating system.

Open 1 90

On return from screen saver latest firefox looses menu, right click menu, bookmark toolbar.

Anyway to fix the issue? Name: Firefox Version: 150.0.1 Build ID: 20260427221700 Distribution ID: canonical-002 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:15… (read more)

Anyway to fix the issue?

Name: Firefox Version: 150.0.1 Build ID: 20260427221700 Distribution ID: canonical-002 User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:150.0) Gecko/20100101 Firefox/150.0 OS: Linux 6.8.0-111-generic #111~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Apr 14 17:13:45 UTC OS Theme: Yaru / Yaru Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 11 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 31.1 GB Disk Space Available: 383 GB

Open 5 90

It looks like "turning off hardware acceleration" is not applied to the initial "Firefox - Choose User Profile" !, What should I do ?

Hello All, I'm using Firefox (149.0.2 snap) with LUbuntu 24.04.4 LTS. Because of a wrong graphic driver, I had to turn off hardware acceleration in FF. When FF is starte… (read more)

Hello All,

I'm using Firefox (149.0.2 snap) with LUbuntu 24.04.4 LTS. Because of a wrong graphic driver, I had to turn off hardware acceleration in FF.

When FF is started the Initial "Firefox - Choose User Profile" is unreadable (see attached : wrong_screen.jpg), but if I continue (click somewhere in the window) , all the opened tabs are readable.

Once in FF, if I want to select another profile from the application menu -> .. -> manage profiles, then the "Choose User Profile" window is fine (see attached : good_screen.jpg).

I tried to start FF with the "-P" option to specify wanted profile but it continues to start with the unreadable "Choose User Profile" window.

Could someone give me a solution, except finding the good hardware driver for my computer?

Thanks Bouilla.

Open 1 90