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no audio/video

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new … (read more)

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new update and keeps telling me failed to check for update.

Asked by CellKey 1 month ago

Last reply by zeroknight 1 month ago

Can't close Firefox with multi pages opened through right clicking the taskbar.

Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809) When I right click the taskbar and press close Firefox, here comes the interface j… (read more)

Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809)

When I right click the taskbar and press close Firefox, here comes the interface just as the screenshot uploaded. The blue close button doesn't response no matter how I click it and the Firefox's taskbar is flashing yellow. This bug only occurs on the first window of Firefox and only when user right click the taskbar.

It has been a long time for me wishing that some updates would be released soon to fix this issue, while noting happens. Or this bug is only for me?

Asked by Feeling Unreal 1 month ago

Last reply by zeroknight 3 weeks ago

Firefox / Windows 10 Constant Need to Refresh

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any… (read more)

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Asked by irisheddie 1 month ago

Last reply by cor-el 1 month ago

Cannot open Charles Schwab's "Streetsmart Edge" trading platform if using Firefox browser

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schw… (read more)

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schwab.com with the Firefox browser, clicking on the "Streetsmart Edge" Launch button does not work. "Streetsmart Edge" does not open.

This problem only occurs when using Firefox. If using Microsoft's browser there is no problem.

Previously, until about two month ago, the Firefox browser never caused this problem. It worked fine for many years.

I prefer the Firefox browser versus Microsoft. Please research and repair this issue.

Asked by abrody775 1 month ago

Last reply by zeroknight 1 month ago

Sudden, aggrevating, issue as of this morning.

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic. How can I get this to stop ? … (read more)

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

Asked by MSteve 1 month ago

Last reply by zeroknight 1 month ago

Repetitive update request

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (read more)

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Asked by rxs621 1 month ago

Last reply by Paul 2 weeks ago

huge bloating with version 124.0.4 Linux64

latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot ve… (read more)

latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot very problematic on for ex: https://epg.pw/xmltv/epg_CA.xml hard to get a screencap since system is nearly totally unresponsive. RAM is ok SSD is ok MX Linux is ok

Asked by Galen Thurber 1 month ago

Last reply by zeroknight 3 weeks ago

Download file failed

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection … (read more)

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection

I've been using the Firefox browser, and recently when downloading files with Firefox, sometimes it prompts: .part could not be saved, because the source file could not be read. # see image #1 I'm trying to download file to disk D. But the fail tips is download .part file to disk C. Maybe firefox is using some file cache policy which I don't know. I also checked both two location, my account have read/write access.

I can try to resume the download, and the download progress will increase, but about half a second later it will fail again. If the file is small and my internet speed is fast enough, after several attempts the file will eventually download successfully. # see image #2 I have tried using "private window" or enter "about:profiles" to create/use a new and clean profile, but the issue still persists. # see image #3 I tried using other download tools like "Internet Download Manager", and the download was successful. It's ok for use chrome to download the same file to same disk location. The problem recently emerged, it didn't exist before. At least a month ago, the same computer didn't have this issue. I'm not using parental controls.

Enivronment: OS: Windows 10 professional 22H2 Firefox version: "124.0.2 (64 位)", auto update is enabled, it should be the newest version. security software: windows defender

Asked by 1142003595 1 month ago

Last reply by zeroknight 1 month ago

firefox private mode language error

I use firefox on fedora 38 and after update firefox about a month ago . i got this error when use private mode ,for thai languge it just error but in normal mode it ok . … (read more)

I use firefox on fedora 38 and after update firefox about a month ago . i got this error when use private mode ,for thai languge it just error but in normal mode it ok .

Asked by SD SD 1 month ago

Last reply by zeroknight 1 month ago

Daily updates (seems update doesn't run)

I have been using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that the update failed, and that I should manually… (read more)

I have been using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that the update failed, and that I should manually download the update file and run it. I do so, the update appears to work, and Firefox behaves, until I stop it and restart again. Then I get the same message. I looked online - it appears that others have had this problem, but no clear solution. I am not willing to use Edge, but am beginning to wonder if it is time to leave Firefox. I would appreciate a solution, preferably a reliable one. Thanks, Joe Purvis Email hidden for privacy reasons

WIndows 11 64, AMD processor, 64 GB ram. Connected via ethernet and fiber. NordVPN, and Bitdefender (neither of which has produced any error messages).

Asked by jdpsmp 1 month ago

Last reply by Paul 2 weeks ago

Trouble saving downloads

Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running No more. … (read more)

Prior to about a month ago, downloading worked as expected: - click a link - the save to... dialog opened - choose the folder - the download is off and running

No more. For about the past month - click a link - wait for a long time with FF frozen - the a wheel starts rotating - after a full minute (or more) the save dialog appears.

Something has been broken in the mad-dash to push updates. It's fine for browsing, but the, you need to download. At that point you wish you were using a different browser (any other browser, in fact) since FF is the only oe that has this problem. Downloading works fine in a 8 chromium browsers that I have and in the 5 FF clones (like Waterfox)

It's just FF that's broken. I can no longer afford to set it as default because of this. The others are not perfect (WF won't activate Pocket, foe example) but downloading promptly is critical.

Asked by essin 1 month ago

Last reply by squillenial 2 days ago

No video with supported format and mime type found

I saw through several threads on how to try and fix this issue but none seem to work for me, when im trying to watch a video on regular firefox it doesnt work but on safe… (read more)

I saw through several threads on how to try and fix this issue but none seem to work for me, when im trying to watch a video on regular firefox it doesnt work but on safe/troubleshooting mode. and it works when i put the video in a new tab but not on the main site. and while looking in the console i get this "Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://static1.e621.net/data/ab/71/ab71a84c62b9d77fa0eb68c5e64dc165.webm. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 206. any help will definitely be nice

Asked by MeowMeow 1 month ago

Last reply by zeroknight 1 month ago

Tabs crashing after update

Help! I updated and now all my tabs are crashing and I'm on a deadline! I tried to rollback but couldn't find the exe. Here are the last 5 crashes: bp-54c2b51c-f703-443e… (read more)

Help! I updated and now all my tabs are crashing and I'm on a deadline! I tried to rollback but couldn't find the exe. Here are the last 5 crashes:

bp-54c2b51c-f703-443e-85b7-243300240417 4/17/2024, 6:09 PM View bp-4df59d95-99ac-4c2f-8d4b-1e3cd0240417 4/17/2024, 6:09 PM View bp-8443dfc4-a3db-4cc9-93cc-90fce0240417 4/17/2024, 6:09 PM View bp-01363280-d496-4ee9-9764-871920240417 4/17/2024, 6:09 PM View bp-179f829e-6946-4479-93de-3af440240417 4/17/2024, 6:09 PM

Asked by sue75 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Facebook only halfway works on Firefox

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no lo… (read more)

I recently purchased a new Mac Book Pro. After migrating my data from my old one I noticed that when using Firefox my Facebook account was not working properly. I no longer could access my own page or the pages of friends. However, I could access some group accounts I'm associated with. On Safari, everything works fine. I suspect something must have been compromised during the data migration.

I deleted the Firefox app from my new computer and then reinstalled it but to no avail. When I'm in Facebook and try to access my page I get an error message. My OS system to up to date and apparently my Firefox is up to date as well. Any suggestions? Thanks!

Asked by jjenkins9 1 month ago

Last reply by zeroknight 1 month ago

EXCEPTION_ACCESS_VIOLATION_READ

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why… (read more)

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why my firefox keeps crashing. I have link to the page so I am not sure what info is needed to help me. I can give screenshots or link info. I'm not sure if it's safe to post everything on report or what is necessary.

Asked by Shelly Bell 1 month ago

Last reply by zeroknight 1 month ago