Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Hi, Firefox will not open on my PC as it thinks that it's already running. First off I tried a refesh but that didn't work as the same issue occured. I have uninstalled i… (read more)

Hi, Firefox will not open on my PC as it thinks that it's already running. First off I tried a refesh but that didn't work as the same issue occured. I have uninstalled it and re-installed again but the same issue happens. A lot of the help pages I have looked at ask you to do things via the Firefox menu but as I can't even open a browser I'm unable to make cahnges.

Asked by Ian R Dawes 6 hours ago

Last reply by Scribe 3 hours ago

Symbol Translation (', >, < and many others)

Hi, we use the program "articulate storyline 3" to distribute learning lessons on forma.lms after the latest update of mozilla firefox a lot of symbol (how ', <, > … (read more)

Hi, we use the program "articulate storyline 3" to distribute learning lessons on forma.lms

after the latest update of mozilla firefox a lot of symbol (how ', <, > and many others) on the titles have a problem with html5 translation how you can see on attached pictures

this happens only after the last update and only on this browser (chrome, internet explorer and microsoft edge do not give problems)

we love firefox but if the problem it will not be resolved we will be forced to stop using it

thank you for you answer

Asked by fpiano 9 hours ago

Last reply by TyDraniu 5 hours ago

Firefox closing by itself when I was checking out from online shopping at JB Hifi website

I was buying online from JB Hifi website, when I got to the checkout page, Firefox closed itself out. Tried several times and results still the same. I don't have that… (read more)

I was buying online from JB Hifi website, when I got to the checkout page, Firefox closed itself out. Tried several times and results still the same. I don't have that problem with Microsoft Edge. What is wrong? I recently had a virus scare & re-install Firefox. Thanks!

Asked by cammy_qh 14 hours ago

Last reply by FredMcD 6 hours ago

Macy's Login

I cannot logon to macys.com. I get the error message, "A technical error has occurred. For assistance, please call 1-800-289-6229." I called and rather than trying to tro… (read more)

I cannot logon to macys.com. I get the error message, "A technical error has occurred. For assistance, please call 1-800-289-6229." I called and rather than trying to troubleshoot Firefox, they told me to try Chrome. Chrome did work, so there must me an issue with Firefox. I cleared my cache, but still got the error message.

Asked by jazzybob 12 hours ago

Last reply by FredMcD 6 hours ago

Firefox Browsing error

Hello, I am trying to open a website on Mozilla Firefox browser, but continuous getting an error message "Your connection is not secure". Although this website is opening… (read more)

Hello, I am trying to open a website on Mozilla Firefox browser, but continuous getting an error message "Your connection is not secure". Although this website is opening on other browsers. Help me to solve this issue as its lower the speed of my work. Please help

Asked by methewjordan33 7 hours ago

Last reply by FredMcD 6 hours ago

Weird Scrolling with version 83

Good Morning Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had opene… (read more)

Good Morning

Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had openend the wrong browser...so I went check about:config , and found some values where changed as new default values:

general.smoothScroll.mouseWheel.durationMaxMS 200 general.smoothScroll.mouseWheel.durationMinMS 50

I tought it was me the problem so I installed an older version of Firefox (80.0) in order to compare, and found a normal scrolling and those values:

general.smoothScroll.mouseWheel.durationMaxMS 400 general.smoothScroll.mouseWheel.durationMinMS 200

I think this is a mistake from devs, if i wanted to have horrible scrolling, I could just use Edge instead of Firefox, could you please bring the original scrolling back to Firefox?

Thanks

Asked by Wolfy 1 week ago

Last reply by dfpercush 7 hours ago

Accessing Firefox account with secondary email address

Hi Everyone, I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can … (read more)

Hi Everyone,

I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can I find the recovery code. The account did have a secondary email address listed. I'll call this emailB. EmailB also gets all alerts when there are changes to the EmailA firefox account such as new system logins and password changes.

Given that emailb gets notifications regarding the account is there a way for me to gain access to the account with emailA as the primary address using emailB?

Failing that, is there support who I can contact to have the account under emailA deleted?

Regards,

Chris

Asked by caevans10 5 days ago

Last reply by Kiki 10 hours ago

Clearing RECENT history deletes ALL history!

Why does Firefox delete ALL history when it asks if you'd like to clear RECENT history. I was silly enough to click on a phishing link and although I exited as soon as I… (read more)

Why does Firefox delete ALL history when it asks if you'd like to clear RECENT history. I was silly enough to click on a phishing link and although I exited as soon as I realised nothing was happening, I asked my security system provider if there was anything I could or should do. Could I login to my bank account, for instance. They suggested removing the item from my browser history. So when I saw the option to delete RECENT history, I thought that would be OK - I didn't need anything I had visited recently. But when I looked I noticed that it had cleared the lot!!

Asked by boardmanwj 13 hours ago

Last reply by jscher2000 12 hours ago

No audio from Firefox on any site

I started having an issue where I do not get any audio from Firefox. Everything else works fine. Firefox is not muted, it's not turned down in the mixer. I completely … (read more)

I started having an issue where I do not get any audio from Firefox. Everything else works fine. Firefox is not muted, it's not turned down in the mixer. I completely uninstalled using Revo Uninstaller to make sure ALL registry and directories were deleted. When I reinstalled it did not give me the "You've already installed" message, so I know this was a complete reinstall.... Still no audio at all.

Asked by sponge14 13 hours ago

Last reply by jscher2000 12 hours ago

Get virus/spywae msg when trying to access file online from trusted site

I keep getting this error message: Virus/Spyware Download Blocked Download of the virus/spyware has been blocked in accordance with company policy. Please contact your s… (read more)

I keep getting this error message:

Virus/Spyware Download Blocked

Download of the virus/spyware has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.

File name: abcrs.resources.ca.gov/guidelines/guideline_655.pdf

Asked by brettgbaker 18 hours ago

Last reply by FredMcD 14 hours ago

How to delete data from Browser

Hello... I'm using the latest version of Firefox and the latest version of Windows 10 ... I'm curious when I do the following with the browser, click History, select from… (read more)

Hello... I'm using the latest version of Firefox and the latest version of Windows 10 ... I'm curious when I do the following with the browser, click History, select from Clear Recent History, have it set for Everything and have all the boxes checked, how is it when I visit a certain website it still show me log into there website? I thought if I delete the everything( cookies, cache ) this wouldn't be the case. Is there a way for the browser to be completely clean from all? thanks

Asked by email4321 2 days ago

Last reply by cor-el 14 hours ago

Locked Enterprise roots

I have "the Enterprise Roots preference" problem. I followed the solution and changed the "security.certerrors.mitm.auto_enable_enterprise_roots " toggle without a proble… (read more)

I have "the Enterprise Roots preference" problem. I followed the solution and changed the "security.certerrors.mitm.auto_enable_enterprise_roots " toggle without a problem. However, when it came to the "security.enterprise_roots.enabled" line in config... I show a lock and I am unable to highlight that function. Thanks for the help!!

Asked by BuffaloGary 18 hours ago

Last reply by cor-el 17 hours ago