Websites display closed closed captioning even though the videos have that option.

So I am watching a video for a class and that video player has its own closed captioning and when I am watching the video there is a different closed captioning appearing… (read more)

So I am watching a video for a class and that video player has its own closed captioning and when I am watching the video there is a different closed captioning appearing over the video even though it is not the one from the video player. I attached an image of what I see.

Asked by juliaj25012 1 hour ago

Last reply by cor-el 20 minutes ago

Sync not working due to a downed server

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see : Sync.Resource WARN GET request to https://sync-788-us-west-2.s… (read more)

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Asked by cfouche3005 4 hours ago

Last reply by jonzn4SUSE 1 hour ago

Bookmarks Toolbar

Since the last update of Firefox, I now have to right-click and select "alway Show" the Bookmarks Toolbar. Then it disappears when I go to a site!!! Please tell me this i… (read more)

Since the last update of Firefox, I now have to right-click and select "alway Show" the Bookmarks Toolbar. Then it disappears when I go to a site!!! Please tell me this is a glitch and you'll fix it soon because the toolbar always shiowes uder the search bar and this right-click-select is really anoying. I use a MacBook Pro runig Sonoma 14.3.1..... thx for your promp attention BZ

Asked by bill.zarges 5 hours ago

Last reply by cor-el 1 hour ago

Private browsing zoom settings

I'm having a problem with websites not remembering my zoom percentage settings. The zoom settings were remembering on my administrator account until recently. The stran… (read more)

I'm having a problem with websites not remembering my zoom percentage settings. The zoom settings were remembering on my administrator account until recently. The strange thing is that zoom settings on websites ARE remembered in my standard user account on the same device. I am talking about private browsing only & after I close the session & reopen another Firefox session. Thank you

Asked by Tom_798 4 hours ago

Last reply by cor-el 1 hour ago

"The connection has timed out....."

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one th… (read more)

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one that I am unable to access is

  https://www.scc-online.org 

and all I get is the "The connection has timed out.." comment on an otherwise blank screen. I have contacted the webmaster who says that I am the only one with this problem. My neighbour who uses MS Edge has no trouble in displaying the website. He uses the same ISP as I do but uses Windows 11.

The webmaster says that it might be that I am using Windows 7 64bit and that Firefox cannot handle this particular website. Alternatively he suggested that my ISP was the cause of the problem although I have been using the current ISP for over 20 years and have never had this type of problem.

I have three computers all with Windows 7 and Firefox and they all have the same problem.

Is there any help available for me as the information on the "website" is important and I do not wish to have to go to my neighbour to view the website?

Les Sondheim, Parksvville BC, Canada

Asked by lsondheim 6 hours ago

Last reply by jonzn4SUSE 1 hour ago

Firefox macOS Constant Crashes: no blob image template

Hi, I'm hoping someone can help me figure out why Firefox continues to crash on my M-series Mac, when visiting certain websites. I am getting an error, no blob image temp… (read more)

Hi, I'm hoping someone can help me figure out why Firefox continues to crash on my M-series Mac, when visiting certain websites. I am getting an error, no blob image template [ EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ], on each crash. I've looked this error up, to little avail. Can someone please help diagnose some of these? Thank you in advance!

e0442e78-9ed4-4875-998f-6ff790240222 a2ae5006-07be-468c-b0d0-2c34c0240224 ee2b7825-9613-4ba6-af38-cfb6c0240224

Asked by czArmageddon 3 days ago

Last reply by cor-el 3 hours ago

Tab to Amazon search broken

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see imag… (read more)

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see image). How do I fix this?

Asked by LongDuck 4 days ago

Last reply by cor-el 4 hours ago

"About Firefox" box shows error message "Failed to check for updates".

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being pr… (read more)

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being prompted that an update was available. I went to "About Firefox" and saw the error message "Failed to check for updates". Please help. Thanks.

Asked by WILLIAM RAMIREZ 9 hours ago

Last reply by cor-el 5 hours ago

Pages taking ages to load

Hi all, I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the proble… (read more)

Hi all,

I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the problem still persists.

When I load Firefox the pages take ages to load. It doesn't matter what the page is, it takes ages, except that about: pages load fine, no problem. When I say pages take ages to load, I mean that everything about the page takes ages, not only the next, not on the images and other content etc, everything. This only started happening today and I only created a new profile a month or so ago. I don't have many tabs open (maybe 20) of which 9 are pinned. I do have lots of extensions installed.

I've tried troubleshooting/safe mode, that makes no difference.

Private browsing and loading another profile are fine, they don't have this problem.

I've cleared all cache and data, cookies, etc, including startup cache.

I've deleted the content-prefs file, and removed places files.

I've tried disabling and enabling hardware acceleration.

I've tried disabling TRR.

Probably some other things too, but so far nothing has worked.

Suggestions please! :)

Asked by madbilly 1 month ago

Last reply by cor-el 5 hours ago

Changing location of bookmarks

I'm trying Firefox again after many years in the Edgy wilderness. In Firefox in Windows, you used to be able to specify where your bookmarks were located. I store all m… (read more)

I'm trying Firefox again after many years in the Edgy wilderness. In Firefox in Windows, you used to be able to specify where your bookmarks were located. I store all my files (documents, spreadsheets, etc) in a complex structure on my C drive and, ideally, I should be able to store my Firefox bookmarks in the same structure. It just doesn't make sense to store the bookmarks in a separate location. I'm pretty sure you used to be able to do this by specifying the root of the bookmarks structure as c:/Documents, but I can't see how to do it in the current version.

Asked by DaleLaceyNZ 11 hours ago

Last reply by cor-el 5 hours ago

After latest update (123.0) usernames and passwords are not auto filling

Hi, After latest update (123.0) usernames and passwords are not auto filling. - I noticed that "Ask to save passwords" is unchecked and not configurable(or grayed out). … (read more)

Hi, After latest update (123.0) usernames and passwords are not auto filling.

- I noticed that "Ask to save passwords" is unchecked and not configurable(or grayed out). - I tried troubleshoot mode and did refresh too, no use. - History setting is set to "Always remember history".

Note: I see the banner: "Your browser is being managed by your organization.", There I dont see any of these settings controlled except primary password is turned off.

Asked by SatSat 12 hours ago

Last reply by cor-el 6 hours ago

colorfore theme

How can I restore a previous theme? I had a "colorfore" theme that Mozilla offered a few years ago set up in Firefox. It was perfect! I could see everything clearly with … (read more)

How can I restore a previous theme? I had a "colorfore" theme that Mozilla offered a few years ago set up in Firefox. It was perfect! I could see everything clearly with my aging eyesight.Then one of my synced computers needed a new Linux OS installation so I signed out of sync on that machine. Installed the new OS. When I started Firefox the first time I signed into sync. I got my history, bookmarks and bookmark bar, but no custom colors. Now my computer at work has its colors reset to the out of box colors too. I have lost the colorfore colors I have been using for several years now. How can I get the colorfore colors back? Thank you for your attention in this matter. I love Firefox, use it exclusively and contribute to Mozilla. Gregg Scholfield

Asked by Gregg Scholfield 7 hours ago

Last reply by cor-el 6 hours ago

Wrong currency showing on website

When i open my website from firefox, it shows my currency in LBP, in incognito, it shows in USD. aother browsers always show USD. So the problem is just in normal firefox… (read more)

When i open my website from firefox, it shows my currency in LBP, in incognito, it shows in USD. aother browsers always show USD. So the problem is just in normal firefox window

Asked by Ralph Bakhos 7 hours ago

Last reply by cor-el 6 hours ago

Some websites not loading, sometimes

Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will. I've gone throu… (read more)

Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will.

I've gone through and done everything the help articles suggest, nothing happens - then a few days later everything's fine. It's gone on like this for a few months. Any help would be greatly appreciated.

thanks -alex

Asked by alexmatz0.0 1 day ago

Last reply by Adrenoreceptor 9 hours ago

Delete part of URL when opened

Example of what i want to do: I'm browsing Website and i click and open a link. Examples: https://Website.com/P/-this-site-doesnt-exist--68290.html or https://Website.… (read more)

Example of what i want to do:

I'm browsing Website and i click and open a link. Examples:

https://Website.com/P/-this-site-doesnt-exist--68290.html or https://Website.com/P/-this-is-also-an-example--34846.html


I want Firefox to automatically delete "-this-site-doesnt-exist-" or "-this-is-also-an-example-" whenever i open any of them. So opening them would instead open:

https://Website.com/P/-68290.html or https://Website.com/P/-34846.html

Can this be done?

Asked by mikkel.pless 9 hours ago

Last reply by TyDraniu 9 hours ago

Installing edited add-on gives "Installation aborted because the add-on appears to be corrupt" error

Hello there! I have been trying to edit an existing browser extension (for the sole reason of adding new features to it for myself), and I've been trying to add it to my… (read more)

Hello there!

I have been trying to edit an existing browser extension (for the sole reason of adding new features to it for myself), and I've been trying to add it to my Firefox browser. However, upon trying to install it to the browser, it throws an error saying: "Installation aborted because the add-on appears to be corrupt". I've been trying to read more into this issue all across the internet, but none of the recommendations seem to be working.

I tested my extension locally and with using the about:debugging temporary add-on method, and everything seemed fine.

I tried to re-configurate the 'xpinstall.signatures.required' variable by setting it to false (even thought this method is considered unsafe in most cases), and the issue still occurs

I also tried adding a new gecko ID to it as stated in this article, but to no avail: https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/manifest.json/browser_specific_settings

And last, but certainly not least, I tried compressing the extension with web-ext aswell.

My question is - is there a way to add this extension permanently to my browser without submitting it to Mozilla? I did not create this extension, I only added custom integrations to it for myself.

And more importantly - is there a way to add it to the basic Firefox browser, which is not Firefox developer of Firefox nightly? Or maybe create a desktop shortcut that will always start the browser in debug mode, always containing the extension as "temporary"?

I can see that many posts and questions have already been posted regarding this "custom add-on" topic, but my situation is a bit different since my goal is to only use this add-on by myself (and I'm also revisiting this topic since none of the previous suggestions worked in my case)

Any comments, helps, or even links would be greatly appreciated! Have a great day!

Asked by Nida 11 hours ago

Last reply by zeroknight 10 hours ago

Google Meet "You can't join this video call" as a guest user

I am using Firefox as a browser to scrape data from Google Meet. However, while it works fine on Google Chrome, I encounter an error when using Firefox, which states: 'Yo… (read more)

I am using Firefox as a browser to scrape data from Google Meet. However, while it works fine on Google Chrome, I encounter an error when using Firefox, which states: 'You can't join this video call.'

Asked by Abhishek Negi 12 hours ago

Last reply by jonzn4SUSE 10 hours ago