Firefox / Windows 10 Constant Need to Refresh

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any… (read more)

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Asked by irisheddie 2 months ago

Last reply by cor-el 2 months ago

Virginmedia

In the last couple of days I've been unable to login to my virginmedia accounts using firefox, all other browers work fine, I can enter details no trouble but as soon as … (read more)

In the last couple of days I've been unable to login to my virginmedia accounts using firefox, all other browers work fine, I can enter details no trouble but as soon as I press the blue button on their page nothing happens, cleared cookies and data for virgin but didnt help.

Asked by mwck64 1 month ago

Last reply by Paul 1 month ago

recapcha doesnt wor last version firefox

Hello, since the latest version of Firefox, as always, it breaks now if I want to enter instantgaming or it does not enter no matter how much I click on enter or in kingu… (read more)

Hello, since the latest version of Firefox, as always, it breaks now if I want to enter instantgaming or it does not enter no matter how much I click on enter or in kinguin.net, when it asks me for the recapcha, it stays in an infinite loop and does not show the images. .

I have done safe mode and installed firefox from 0 and nothing, it is tedious that at this point a browser that has been having this type of problems for years because in opera, edge they do not give me these errors, it is tiring to always have to have a browser that fails due to anything.

I look forward to your help, thank you

Asked by kire 1 month ago

Last reply by Paul 1 month ago

A website's verification code box was one digit too small.

A website's verification code box was one digit too small. Had to use another browser to complete the verification. The website is http://www.ssa.gov I never had this pr… (read more)

A website's verification code box was one digit too small. Had to use another browser to complete the verification. The website is http://www.ssa.gov

I never had this problem before.Specifically, the last digit in the verification code code not enter the box.

Asked by flyingwombat 1 month ago

Last reply by cor-el 1 month ago

recaptcha problem

Until yesterday everything was fine. I was able to complete recaptcha. But when I tried searching something today, I couldn't do it because of the recaptcha. It was stuck… (read more)

Until yesterday everything was fine. I was able to complete recaptcha. But when I tried searching something today, I couldn't do it because of the recaptcha. It was stuck on infinite loading. Every website I visited the problem was there. I tried fixing it from the tips I found in the forum here but nothing seems to work. I was frustrated. Then I tried Brave browser and it was working. Please help me fix this problem. Thank you.

Asked by MOVIE BOSS 1 month ago

Last reply by cor-el 1 month ago

Yahoo email

When we log into our Yahoo email, there's a small triangle (see screen shot) next to the padlock on the address bar that says "connection not secure". Not sure what to … (read more)

When we log into our Yahoo email, there's a small triangle (see screen shot) next to the padlock on the address bar that says "connection not secure".

Not sure what to do to get rid of it.

Asked by pbcb8835 1 month ago

Last reply by zeroknight 1 month ago

Sound continues to play after pressing the back button when watching videos

Windows 10 Home 22H2 Firefox 125.0.3 For quite awhile I have had an intermittent problem when watching YouTube videos. To watch a video I right click on it and sele… (read more)

Windows 10 Home 22H2 Firefox 125.0.3

For quite awhile I have had an intermittent problem when watching YouTube videos. To watch a video I right click on it and select "open link in new window". If I just click on the video to watch it, the main page may reload when I click on the back arrow and some of the videos I was interested in are no longer displayed. Sometimes my touchpad doesn't recognize the right click and opens the video in the current window. After it starts playing, if I click the back arrow, the video returns to the previous page (which may be reloaded), and sometimes the audio from the video keeps playing, so I have audio for a video that is no longer visible. When this happens, if I click on another video, the audio from both are played. Today I had the same thing happen when I was streaming a TV program from the Spectrum website.

1. If I click on a YouTube video from the main page, should the main page be rebuilt when I click on the back arrow? 2. How do I resolve the audio continuing to play problem? i don't know if this is a Firefox problem but I have no idea where to start to fix it.

Asked by taherte 1 month ago

Last reply by zeroknight 1 month ago

recaptcha

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an in… (read more)

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an infinite spinner in firefox v125.0.3. I've tried the same sites in chrome and edge and the recaptcha works fine. In FF, I have cleared my cache, disabled tracking protection, disabled anti-virus and tried troubleshooting mode - still get the infinite spinner. Last week, I had no problems with recaptcha.

Asked by bill340 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

default startup page keeps changing

The attached photo shows the startup page that appeared today, yesterday that page had 12 of my most frequent websites loaded in place of the ones you see now. This page … (read more)

The attached photo shows the startup page that appeared today, yesterday that page had 12 of my most frequent websites loaded in place of the ones you see now. This page keeps changing on me and it's infuriating to have to remake it every few months.

What is going on??

AB

Asked by AB 1 month ago

Last reply by zeroknight 1 month ago

Firefox Taskbr

All, I asked about pinning files (html) or sites to the Firefox taskbar and got this entry form you system: https://support.mozilla.org/en-US/questions/1347219 I knew … (read more)

All,

I asked about pinning files (html) or sites to the Firefox taskbar and got this entry form you system:

https://support.mozilla.org/en-US/questions/1347219

I knew that answer was total BS as I already had 3 items in the Firefox taskbar So I did a quick test and all that is needed is to drop a file into the Firefox taskbar is to drag & drop it there.

I tried 1.) A file short cut from the desktop, 2.) A site from another FF open tab, 3.) a file from W: File manager, L: Dolphin and all were successful.

So I'm guessing this is such an old post, saying "not" possible, so should be deleted!

Cheers!

TBNK

Asked by tbotnik 1 month ago

Last reply by zeroknight 1 month ago

Scrambled Text and Icons

Strange issues 125.0.3 Installed and I am getting scrambled text and some icons. When I check logs from my server the text is unreadable, if I try Edge or another browser… (read more)

Strange issues 125.0.3 Installed and I am getting scrambled text and some icons. When I check logs from my server the text is unreadable, if I try Edge or another browser, all is well. I included a sample log file.

I am also experiencing strange icons in google maps (see image). Those are supposed to be the road number markers, this also works correctly in Edge and other browsers.

Asked by Tim Smith 1 month ago

Last reply by zeroknight 1 month ago

Can't access tiktok.com

Having an issue going to TikTok.com I see the emblem when typing in the website then it goes to the message shown in the screen shot? I can get to it when using a privat… (read more)

Having an issue going to TikTok.com I see the emblem when typing in the website then it goes to the message shown in the screen shot? I can get to it when using a private window though. Thank you for any help.

Asked by Curt Howe 1 month ago

Last reply by zeroknight 1 month ago

Cannot report a broken site

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature: https://finance.yahoo.com/quote/DEO/ When I fill out the… (read more)

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

Asked by Chris 1 month ago

Last reply by Kiki 1 month ago

How to disable Firefox's search (Ctrl + F keyboard shortcut) to be used for the website's internal search?

In numerous cases i have found not to be beneficial when website's search function is activated on Ctrl+F keyboard shortcut and where is better to use regular Firefox on-… (read more)

In numerous cases i have found not to be beneficial when website's search function is activated on Ctrl+F keyboard shortcut and where is better to use regular Firefox on-page search instead. I think that the good site has search button/area visible so i can use it when needed.

So please how to disable Firefox's search (Ctrl + F keyboard shortcut) to activate website's internal search? I want to always use regular Firefox on-page search that i now trigger by left Alt (to show the FF menu), click Edit menu, click Find in page.... (since Ctrl+F is occupied by website's internal search).

Asked by #367259 1 month ago

Last reply by zeroknight 1 month ago

Scrolling with up down arrow keys disables keyboard intermittently. HP laptop, Firefox 125.0.2 Win 11 pro

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboar… (read more)

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.

This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to multiple key hits on the down and/or up keys. This only happens in Firefox, not in any other apps, including Visual Studio.

This is a brand new HP laptop. HP support says that this is a Firefox support issue because it only happens on Firefox and no other programs or scenarios.

Can you please help me to identify, troubleshoot and resolve this issue? I am a software/database engineer but this is a little outside the scope of my knowledge. I should be able to conduct any tests or provide any needed feedback at a useful level with only a reasonable level of hand holding. I suspect that Firefox is somehow inhibiting or disrupting the keyboard driver.


Environment: FIREFOX 125.0.2 64 bit

Windows 11 Edition Windows 11 Pro Version 23H2 Installed on ‎2/‎13/‎2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0

Keyboard drivers: HID Keyboard Device

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdhid.sys        10.0.22621.1 (Winbuild.160101.0800)       Microsoft

Standard PS/2 Keyboard

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   i8042prt.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft


HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

Asked by cliffb1 1 month ago

Last reply by zeroknight 1 month ago

Default speaker settings do not work correctly in Firefox

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple… (read more)

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple calling platforms (tested in Genesys Cloud and Teams), we are not able to adjust the settings for the speaker that audio plays from. We can adjust the default microphone setting, but not the speaker setting. This is only occurring in Firefox (works fine in Edge and Chrome).

Additionally, we've tried adjusting the default audio settings by going to Windows > Sound settings > App volume and device preferences, and changing the settings specifically for Firefox on this page. This does not work. When we check Teams or Genesys Cloud, it seems like Firefox is just picking any default without a rhyme or reason.

Any assistance would be greatly appreciated.

Asked by gbishop61 1 month ago

Last reply by zeroknight 1 month ago

little window in right lower corner

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manua… (read more)

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manually every time it appears. Where did it come from and how do I get rid of it?

Asked by weary 1 month ago

Last reply by zeroknight 1 month ago