Firefox Support Forum

I downloaded the updated version of Firefox and replaced the old version, but my system won't accept the newer version. How do I reinstall the older version for my Mac.

Hi, after fans sounding & laptop slowdown, htop was checked. Please see attachment.

cpu of 98.4 in the attachment went upto 206.4% The process was killed & the problem stopped.

Is it expected to see this problem intermittently from now?

I am running "Firefox Browser 93.0", and I have Windows 10 Pro Version 21H1, OS Build 19043.1288. I am unable to watch certain video's, as an example, the video in this link: [https://www.wandtv.com/news/illinois-.../article_24b92a86-32c4-11ec-a487-3bb3f17fa133.html] won't play. It use to work, but something has changed, not by me. It will play that same video using the "Edge Browser" so there is nothing wrong with the website. However, I can play this "YouTube Video": [https://www.youtube.com/watch?v=qAJSYk5wMiA] I also tried another link in their website, this is the weather link: [https://www.wandtv.com/weather] it starts to play, but then stops and nothing ever plays. Here is another link I tried on their website: [https://www.wandtv.com/sports/fans-ma.../article_f94f4ade-32e0-11ec-9351-ef71f52b96cd.html] It won't play either. But they all play in the "Edge Browser!" Any ideas on what changed and how do I change it back, so they will play? I prefer Firefox Browser to any other browser! Do you know what the issue could be? I appreciate your time! NiceSeeingYou

I recently came across a website listing adjustments to Firefox's about:config settings. These are supposedly done to help make the browser more secure. Modifications to browser.safebrowsing.phishing.enabled,and after, are what I'm most curious about - mostly since the name Google is attached.

Others: - dom.event.clipboardevents.enabled [copy and paste tracking] - network.http.sendRefererHeader [hyperlink tracking]

Website for reference: https://proprivacy.com/privacy-service/guides/firefox-privacy-security-guide

I understand a lot can change within a year, but before breaking something, I wanted to ask if changing any of the above settings, particularly those having to do with Google, will cause damage to the browser itself. -thx

cannot access usps website from home, but it came up easily in the staples store. all cache has been cleared but when i got home, I still got the message "you do not have access to this website" I have been using it to get stamps for years. any Ideas about what's wrong?

Thank you, Helen Barron <email-removed>

I had to do a computer reset on my laptop back to factory settings, everything ok now except one annoying issue I cannot seem to resolve. Some websites I was using perfectly ok in Firefox before now show as tiny text/font size and or generally looks wrong (in firefox) and nothing I do seems to resolve the issue, for example I'm viewing some websites at 130% but some text on the page is still too small. I can view the same sites in chrome with no issues at all at normal 100% level, The best example I could give I can't paste here for obvious reasons, my hargreaves lansdown pension values text is all squashed together so individual text that shows on one line on chrome (correctly) shows as condensed into 2 lines in firefox, the text is big but the values beside it are not for example, any increase in the zoom level doesnt really resolve this issue, yes the text gets bigger but I shouldnt have to read it at 150% zoom !!! but 100% is waaay too small, and the values size is not in sync withe the text beside it. I count myself as fairly savvy technically, I've tried all sorts including clearing cache and cookies and checking settings etc in firefox but this one has me stumped, some sites work ok but it looks like Firefox may be struggling to cope with some sort of display extension that some sites are using to display some parts of their page Any ideas please ? Thanks

I mistakenly loaded a browser called Freshy Search. I was trying to access a CarMax type program, and Freshy downloaded. I now get the Freshy search window every time I open a new tab on Firefox. I want to delete Freshy from my computer. Thanks

I'm trying to find a way to change where Firefox 93 stores my temporary internet files away from C Drive to a different drive to reduce lag. I found an article on how to do it using the about:config utility, but I can't do what that article describes — right-clicking in the about:config browser does not give me the option to create a new string; there is no "new" option.

How do I change this in Firefox 93?

Back to Firefox after a few years away, I like the feature Firefox suggest, however, it opens up and switches to the site selected when selected, (middle button), is there a way to open these in the background. Any help would be much appreciated.

Hi, normaly I used the @media (hover: none) and (pointer: coarse) to remove time animation on mobile, so that when we click, the hover state appears instantly. But recently I noticed this happens on Firefox "desktop". On other browsers the animation is still smooth. Is it something that is gonna come back as before or I should change my query, or find a workaround? Thanks.

I use html pages on an internal hard drive that link to pdf documents. For some reason since Version 91.0.2 was installed I can not get the pdf documents to open with Adobe Acrobat Reader DC.The new version insist on opening the pdf's in the Firefox web browser. When I click on a pdf link at an external website the files will open in Adobe Acrobat. I used the code below to test the open in Adobe Acrobat execution and it works on the w3School example. When I run it strait from my hard drive the document opens in the Firefox web browser.

<!DOCTYPE html>
<html>
  <head>
    <title>Title of the document</title>
  </head>
  <body>
    <h1>PDF Example</h1>
    <p>Open a PDF file <a href="datasheet_cube-model-715.pdf">example</a>.</p>
  </body>
</html>

Please let me know if there is a solution. Thank you,

Bell webmail messages not loading when I click on a folder. Contacted Bell & was asked to try another browser so tried Chrome & no problem. Problem is new (few days). Checked & FF is up to date.

When I open "Bell Inbox", messages are loaded but other functions on that page are absent eg "View". When I click on "Folders" my list of folders shows but when I click on them,messages do not load.

Thanks for your help.

Subsequent prompts after the first prompt has a Don't allow prompts from this host again checkbox. I want to remove this checkbox and always allow prompts from the host. The prompt is generated using JavaScript confirm box. Is there a setting in firefox that can help me achieve this? I have tried playing around with notification settings but that hasn't helped me

Attached is a photo with the prompt that shows the checkbox which I want to remove. Sorry for the bad quality

When deleting Firefox' history I can choose to clear "active logins" and/or "cookies". But "cookies" are mostly used to store information about "active logins". So there seems to be some overlap. I'm interested in the technical difference between the two. I suspect "active logins" is clearing only session cookies, while "cookie" is clearing also/only non-session cookies? But I haven't been able to find reliable documentation on these details. Could someone help me out?

When I do a search in the Sidebar, the bookmarks always appear to be in same order as they are in the main menu with the newest at the bottom of the list.

However I just added 4 new ones & 3 are at the bottom but 1 is at the top in the Sidebar. Yet all are at the bottom in the main menu. I’d like to keep all 4 grouped together but cannot drag any of them into place.

I deleted & re-saved the bookmarks. When saving, the first one added appears at the top of the Sidebar search list & the other 3 at the bottom.

Somewhere along the way, when I edited a couple of the names the top one swapped places with one of the bottom 3 in the Sidebar. Yet they’re all in their original order at the bottom of the main menu.

Any idea why the Sidebar is changing the order?

When they updated to 89, large spaces were created in between the bookmarked web sites when the window unfolds. So the bookmarks at the bottom don't fit in the window, and to get to the ones I can't see, I have to click the arrow at the bottom. But making it worse, is that if I do go to the bottom, the next time I open the bookmark tab, the list will open at the bottom (it doesn't revert to the top). So I'd have to scroll up to get to the ones at the top.

I list my bookmarks in the order they're in so I can get to the ones I go to most often as fast as possible. So they're at the top - I don't have to scroll far to get to them. I also use the "Other Bookmarks" tab since that's at the top. But sometimes that's hidden and I have to scroll up to get to access that as well.

Also, this update changed the size of the command windows - the copy/paste window, the "open in new tab" window, and the window to get the correct spelling of the word. They're so big, they run from the top of the screen to bottom, instead of a small square. So you'll have to scroll way up to get to the command or word you want.

I can't stand this.

There was a simple work-around. Changing the proton preferences to false. But they removed them with 90. I posted a message on these boards a few weeks ago asking for them not to be removed. Of course it didn't do any good.

There supposedly is a "fix" to this, but it has to do with CSS - whatever the heck that is and I'm not even going to attempt to figure it out. Fixing this should NOT be complicated at all (like the proton preferences). And besides, even that CSS thing won't bring everything back to what is was. So why bother?

More scrolling, bigger command windows, etc., are not that big of a deal, but that's not the point. Why can't they leave well enough alone? What part of "If it ain't broke, don't fix it," do they not understand? If I wanted a tedious way to access my bookmarks, I'd use Chrome!

I know it won't happen, but how can we get them to reset the bookmarks and command windows back to the way they were? Is that asking too much? Ask a silly question...

If their objective is to lose Firefox users, congratulations. It just might work.