• Archived

After latest Windows 10 Update KB4451762 (installed 4/11/20), Firefox can't download any application installer files. Always gives error "download failed".

This just started after Windows 10 update KB4551762 installed. Firefox 75 still browses OK, but will not download any application installer files. Another Firefox-based b… (read more)

This just started after Windows 10 update KB4551762 installed. Firefox 75 still browses OK, but will not download any application installer files. Another Firefox-based browser (Palemoon) suddenly has the same problem. Non-Mozilla browsers (Opera/Chrome) continue to download application installers OK from the web. Tried refreshing and reinstalling Firefox 75, but that does not fix the problem. I suspect the Windows 10 update rather than Firefox, because the latest Firefox in a Linux system works OK.

Asked by JF 6 months ago

Last reply by photogram1 4 months ago

SEC_ERROR_REUSED_ISSUER_AND_SERIAL

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message. Secure Connection Failed. … (read more)

On saturday our global sertificate expired and we renewed it a bit late. Now Firefox users cant visit our site, seeing this error message.

   Secure Connection Failed. 
   Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
   
   Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL 
   
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. 
   Please contact the website owners to inform them of this problem.

Unfortunately the only way to fix it we found is deleting the whole profile, deleting the sertificates themselves does not work for us. It is very difficult for our users to do it. Can you please help us with this problem?

Asked by ryavina 4 months ago

Last reply by Pallavi kumari 4 months ago

Unable to make payment, specific site, Firefox 76 & above, usual solutions not working

I am having an issue with not being able to make a payment on a specific site: www.walmart.com since upgrading to Firefox 76/77. I am using: Windows 7 on desktop PC … (read more)

I am having an issue with not being able to make a payment on a specific site: www.walmart.com since upgrading to Firefox 76/77.

I am using:

Windows 7 on desktop PC


When on Walmart.com with items in the shopping cart, I have the option to "proceed to checkout." This usually loads a new screen in the same tab - not a pop up box.

This time, however, I only got a white screen with continually spinning circle.

Attempted fixes:

Verified with Walmart that they could indeed access my checkout Verified that I could access the checkout in another browser, Internet Explorer Tried turning off enhanced tracking protection cleared cookies Disabled ad blocker Unchecked Block Pop Up windows re-checked Block Pop Up windows and created exception for www.walmart.com Upgraded to Firefox 77

None of the above had any effect.

I have no Add-ons to disable. I'm running a pretty basic system.

I was finally able to make my purchase on a different computer that was still running Firefox 75. Thus, I have narrowed the problem down to the upgrades of Firefox 76 and beyond.

I was also able to make a purchase on a different site using Firefox 76, but I don't recall if that site needed to load a new screen for checkout. Still, www.walmart.com will not cooperate. Any ideas what else could be blocking this particular site?

Asked by groundhog 4 months ago

Last reply by cor-el 4 months ago

Ask to save logins and passwords for websites is never saved. I need to recheck it every time I sign in

Under Privacy and security I check to ask save logins and passwords. When I close FF and reopen the box is cleared and I need to recheck it every single time. Only happen… (read more)

Under Privacy and security I check to ask save logins and passwords. When I close FF and reopen the box is cleared and I need to recheck it every single time. Only happens on one computer

Asked by zalmiberger1 4 months ago

Last reply by cor-el 4 months ago

All windows close at once

I recently updated from an older version of OS X to 10.15.5. This has happened numerous times and I am trying to figure out if there is something I am doing to cause it. … (read more)

I recently updated from an older version of OS X to 10.15.5. This has happened numerous times and I am trying to figure out if there is something I am doing to cause it. I am on a Mac PowerBook Pro. I can have several Firefox windows open and something I do by moving my "mouse" (the trackpad) from right to left deletes all open windows and resets to my home page, essentially like I have just opened the app. Firefox doesn't quit or anything, it just wipes out all open windows which is very annoying. As it is a trackpad and I am moving my finger across, I am wondering if my thumb is doing something inadvertantly. Is there a "movement" or something that is causing this? Any help or suggestions would be most appreciated.

Asked by HampshireWessex 4 months ago

Last reply by Eve 4 months ago

login failure that works ok in other browsers

I'm using Firefox 77.0 (32bit) as my default browser with Windows 7 My problem today is that I am unable to login at this service: http://iptv-north-west.com/webplayer/ .… (read more)

I'm using Firefox 77.0 (32bit) as my default browser with Windows 7 My problem today is that I am unable to login at this service: http://iptv-north-west.com/webplayer/ ...although I have been able to login there previously with Firefox and I can still login there today using various other browsers (specifically Opera and a browser that arrived uninvited from Avast that I haven't bothered uninstalling yet). I can also login on an old Windows XP PC using an elderly Firefox there. It's annoying to see all these other browsers working as usual - but not my up-to-date Firefox 77.0 - which is my longstanding browser of choice.

Rod Fielding rod@zen.co.uk

Asked by wrx225 4 months ago

Last reply by FredMcD 4 months ago

  • Solved

javascript void 0 error

Hi all, I have an error where i try to go to website this https://www.telstra.com.au/contact-us/plans-products/fixed-services#lp:2way when i click on chat now button, it… (read more)

Hi all,

I have an error where i try to go to website this https://www.telstra.com.au/contact-us/plans-products/fixed-services#lp:2way

when i click on chat now button, it does nothing. I have installed the latest firefox ver 76, whitelist this webstie, untick pop up block, install shockwave flash 32

even if i go directly to livechat link which that button suppose to go this: https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2fTCOM%3aCrowdsupport%3aConsumer

it still doesn't help because it simply show javascript void 0

anyone can help? thank you

Asked by ahupito1 4 months ago

Answered by cor-el 4 months ago

  • Archived

Blocked by X-Frame-Options Policy

After Firefox updated, I can no longer access www.apple.com. This is the error I get now: Blocked by X-Frame-Options Policy An error occurred during a connection to idmsa… (read more)

After Firefox updated, I can no longer access www.apple.com. This is the error I get now:

Blocked by X-Frame-Options Policy

An error occurred during a connection to idmsa.apple.com.

Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it.

Can anyone tell me how to fix this issue as soon as possible. Thank You.

Asked by David 10 months ago

Last reply by kris.sor 4 months ago

Restoring discarded tabs

After needing to do heavy maintenance due to a malware/malvertising issue that cropped up, I needed to restart and refresh Firefox a couple of times. While all the tabs a… (read more)

After needing to do heavy maintenance due to a malware/malvertising issue that cropped up, I needed to restart and refresh Firefox a couple of times. While all the tabs are still present, they are now "discarded". I am fully unable to restore them, currently. Googling has not given me any real insight as to what is going on.

I did have Tab Suspender extension/app in use, so perhaps I should have disabled that and refreshed all the tabs. Impossible to say now, and hindsight is not exactly helping me restore any of this.

I have a lot of tabs, and I have managed to copy the titles of each tab, so I should theoretically be able to find each one again. However, if there is an easier method to restore all my tabs, I'd prefer that.

Any help would be greatly appreciated.

Asked by Ihmislehma 5 months ago

Last reply by Ihmislehma 5 months ago

  • Archived

firefox login username and password breached

i think my firefox login got hacked by spammer/hacker/fisher. NOW HOW DO I KNOW THIS? i got extortion email with my Firefox login and password. NOTE:i did't use same pas… (read more)

i think my firefox login got hacked by spammer/hacker/fisher. NOW HOW DO I KNOW THIS? i got extortion email with my Firefox login and password. NOTE:i did't use same password twice so there is no chance that he got password from another site/software/service

attached screenshot contains my Firefox account user mail with my old Firefox password now as web professional i know things about spam email but spam email with username and password is not a joke?

Asked by rahul.paranjape 6 months ago

Last reply by maleckbes 5 months ago

  • Archived

My Facebook won't load in Firefox and I've tried quite a few things, any tips?

Out of nowhere (I have not recently added any new extensions or updated my Firefox) my Facebook is no longer working on Firefox. It loads the top bar, and a blank screen.… (read more)

Out of nowhere (I have not recently added any new extensions or updated my Firefox) my Facebook is no longer working on Firefox. It loads the top bar, and a blank screen.

I have been reading articles about this and have tried a few different things, including clearing cache and cookies, and starting Firefox in safe mode. So far nothing has helped. Facebook works fine in the other browsers. This is really just a minor inconvenience, but since my security setup and bookmarks are all in Firefox then I do prefer it. Any suggestions welcome!

Asked by blackpoppy 6 months ago

Last reply by blackpoppy 5 months ago

  • Archived

Can I update the color scheme Firefox detects from the system without relogin/temporarily?

I am on KDE Neon, a Ubuntu derivative, really happy that Firefox is able to detect my system color scheme and adapt to be light or dark respectively. But there is a probl… (read more)

I am on KDE Neon, a Ubuntu derivative, really happy that Firefox is able to detect my system color scheme and adapt to be light or dark respectively. But there is a problem: If I switch between the light/dark theme in the system settings, Firefox stays with the original one until I log out and back in.

I could see two solutions to this: - Find out why Firefox doesn't immediately detect the color scheme update and fix that - Trick Firefox into thinking the system has a different scheme temporarily, probably via some command-line magic

I know that I can manually change the theme, but then I have to change it back later in both my System and Firefox, which I am trying to avoid, so I am searching for something automatable.

Asked by xerus 6 months ago

Last reply by xerus 5 months ago

addons fail

Again ff is frustrating me to the bone. An update to 76.0 f* up everything again. My colors changed. Tabs are now suddenly black. I don;t want black tabs. Why did this ch… (read more)

Again ff is frustrating me to the bone. An update to 76.0 f* up everything again.

My colors changed. Tabs are now suddenly black. I don;t want black tabs. Why did this change?.

My add-ons don;t work anymore. No matter where or what I try, mousegestures (is ON), doe snot work.

My profiles have changed. Whenever I try to start FF from "outside" (mail) I get a f* popup demanding I select a profile. I HAVE a profile. It does (hm: did) what I wanted it to do. Now I MUST select a default-profile to get a browser. And that default profile is NOT my profile. Plus it takes 5 seconds to start the browser after I click a link (in mail)

WHY? WHY does mozilla constantly do this? I have a working browser, and you screw up my settings :( :( :(

Asked by novw 5 months ago

Last reply by jscher2000 5 months ago

  • Archived

Can't login to Firefox Send....even though I'm logged in to Firefox

I created a Firefox account in order to be able to share files that are under 2.5 GB. I am currently logged in to Firefox. 1st, I am asked to login in to Firefox Send, co… (read more)

I created a Firefox account in order to be able to share files that are under 2.5 GB. I am currently logged in to Firefox. 1st, I am asked to login in to Firefox Send, couldn't it pick up my credentials from the browser? 2nd, I use a password database, I copy/paste my creds into Send, I get "Something went wrong". This is not helpful and very frustrating. 3rd, Why isn't Firefox Send it's own product on the support page?

I am using Linux Mint 19.3, Firefox 75.0. I have UBlock Origins installed as my only add on. I Whitelisted Firefox Send but that didn't work. I use a VPN, but have tried with it on and off.

Any suggestions? Thanks!

Asked by Iggy 6 months ago

Last reply by Iggy 5 months ago

YouTube viewing

What is going on with using YouTube on Firefox? All of a sudden, the last few days, I keep getting a yellow bar saying that there is a error with Script, Then I find out … (read more)

What is going on with using YouTube on Firefox? All of a sudden, the last few days, I keep getting a yellow bar saying that there is a error with Script, Then I find out that the current Firefox does not use Java Script.

This is very annoying, I've and tired of getting this error message every time I open or close a YouTube video. I would prefer that I be able to watch YouTube on Firefox, but I will not watch it much longer if this is what I have to put up with.

I think that if you don't want to allow Java than you provide a platform that with run YouTube without issue. I've used Firefox for sense the early 90s and you are well know for making changes that don't provide a user friendly environment every now and again. If you can't provide a error free means of watching YouTube, I will be looking for a Browser that does. Even though I hate being tracked by Google. I am sure they track my us of YouTube but at least I don't have to put up with poor viewing or have a video interrupted because of Java Script not being used.

Asked by GlennT 5 months ago

Last reply by jscher2000 5 months ago

How do I disable private browsing mode??

My Bitwarden add-on says is not available in private mode for this browser. I never enabled private mode and I can't find any was to disable it. Even my normal web sites … (read more)

My Bitwarden add-on says is not available in private mode for this browser. I never enabled private mode and I can't find any was to disable it. Even my normal web sites are acting oddly. How do I get out of this?

Asked by migraineman 5 months ago

Last reply by cor-el 5 months ago

Firefox update leaves black boxes on desktop icons. Must reboot to fix

I used a Tweak program to remove the arrows from my shortcut icons. When Firefox updates, it overrides the tweak and leaves big black boxes on each desktop icon. I th… (read more)

I used a Tweak program to remove the arrows from my shortcut icons. When Firefox updates, it overrides the tweak and leaves big black boxes on each desktop icon. I then must reboot in order to restore tweak.

Asked by diben681 5 months ago

Last reply by diben681 5 months ago

  • Solved

The Firefox 76.0 update just broke Google Maps so I cannot move the map in any direction. How do I fix this?

How can I roll back to the previous version of Firefox? It just updated without my knowledge to version 76.0 and it broke Google Maps. I cannot "grab" the maps and moved… (read more)

How can I roll back to the previous version of Firefox?

It just updated without my knowledge to version 76.0 and it broke Google Maps. I cannot "grab" the maps and moved them in any direction, an extremely very important feature. It's not Google, because I tried the identical maps using Opera, Chrome and Brave and it's working fine on all three of those browsers. Thanks for your help.

Asked by zob 5 months ago

Answered by cor-el 5 months ago

  • Archived

Cannot access National Lottery Web Site but other Browsers work

I am asking this as a last attempt before giving uo on Firefox completely. I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is… (read more)

I am asking this as a last attempt before giving uo on Firefox completely.

I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is the page : https://www.national-lottery.co.uk/player/p/home.ftl

I get this error message : "SECURE CONNECTION FAILED. An error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERROR"

Windows 8.1, running Firefox 75.0, with Avast 20.2.2041 Anti Virus.

This used to work fine, the was saved as a Bookmark. I can open the Web Page fromthe same computer if I use google Chrome Browser, without any other intervention.

After extensively researching various Help Topics on Firefox here's what I've tried :

Turning OFF Avast Anti-Virus protection - makes no differece. Clearing Firefox History, Cache, and Cookies - makes no difference. Refreshing Firefox - makes no difference.

The other thing I have noticed is that the Home Page of the National Lottery Web Site - https://www.national-lottery.co.uk/ WILL load, but only as a page Text with lots of Links.

Any ideas ?

Asked by Alan M 6 months ago

Last reply by Alan M 5 months ago