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  • Archived

Firefox bookmarks not syncing - Apple ICloud Bookmarks folder empty

Hello - Firefox to Safari bookmark syncing used to work seemlessly between pc and ipad. Noticed it's no longer working. I've done all the resetting/restarting/logging o… (read more)

Hello - Firefox to Safari bookmark syncing used to work seemlessly between pc and ipad. Noticed it's no longer working. I've done all the resetting/restarting/logging out/uninstalling/reinstalling recommended. It still won't sync. I ended up installing Firefox on the iPad to get the bookmarks from PC. That sync works (takes a while sometimes). But it will not ever update the IOS from the last time it worked (maybe 3 months ago). I can erase IOS bookmarks and reload from iCloud, but the files are months old.

Has this function just been removed?

Asked by karen1allen 11 months ago

Last reply by Magnolia 11 months ago

  • Archived

Secure Connection Failed - Nothing helps

Error: "Secure Connection Failed An error occurred during a connection to accounts.firefox.com. Cannot communicate securely with peer: no common encryption algorithm(s).… (read more)

Error: "Secure Connection Failed

An error occurred during a connection to accounts.firefox.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem."

When it happens: - Irregular frequence. The same websites once work once don't. They work with Chrom/Edge/From my mobile(same wifi/router). - Sometimes I have to refresh the page a few times - Happens for all sort of webistes. From local news, to GitHub/Youtube/Google/Any website

Steps I have taken: - Cleared cache/cookies - Reset PC/Firefox - Cleared all extensions - Deleted Firefox (And manually deleted all folders in AppData related to Firefox) and reinstalled afterwards

Nothing helped. Any idea what is going on? I checked Mozilla documentation for SSL issues, but it didn't help either

Asked by jatuts 11 months ago

Last reply by cor-el 11 months ago

  • Solved
  • Archived

windows 10 firefox 113.0.2 and firefox developer 114.0b8 won't play videos

hello, i've facing this issue for weeks. i've completely abandoned windows server 2019 as daily os and installed windows 10 with latest patches. installed firefox and fi… (read more)

hello,

i've facing this issue for weeks. i've completely abandoned windows server 2019 as daily os and installed windows 10 with latest patches. installed firefox and firefox developer as usual and did my same settings for years. but videos can't be played on reddit, twitter and linkedin. i tried to refresh browser, disabled addons (only ublock and enhancer for youtube is installed) to be sure. but still got nothing. in my laptop with same addons and same privacy & security settings could play videos.

twitter: https://i.imgur.com/rnPSWpd.png

linkedin: https://i.imgur.com/LPrBbuA.png

i can share everything that would solves the problem. thank you in advance.

Asked by firefox_ruined_my_life 12 months ago

Answered by firefox_ruined_my_life 12 months ago

  • Archived

No visual on youtube videos

I go to youtube, open a video and the audio plays just fine, except there is no visual. The video says its playing and I can hear it normally but I can't see anything. Su… (read more)

I go to youtube, open a video and the audio plays just fine, except there is no visual. The video says its playing and I can hear it normally but I can't see anything. Subtitles show up, but the place where the video is supposed to be is just blank, the same as the background of the page. Weirdly if I click the settings button on youtube, the one next to the sign in or account button, the video will display as long as that menu is up. If I close the menu the video goes away.

I have refreshed firefox, deleted and reinstalled firefox, removed all my extensions, turned hardware acceleration off (and then back on when it didn't work) as was recommended in a similar post a few years ago, and restarted my computer. Youtube still won't show me a video. It works fine on chrome, just not firefox.

I uploaded a screenshot of an ad, which doesn't play but shows the outline of the video player, a screenshot of a normal video where the area the video should be in is just more indistinct background, a screenshot of the video appearing normally when I have the settings menu open, and a screenshot of the captions loading properly over an empty void.


Edit: I installed the Enhancer for Youtube extension? Which I haven't ever installed beofre? And now Youtube works? Why

2nd Edit: Its broken again. I changed literally nothing, just restarted my computer for an update but im getting blank screens again

Asked by reedviolets5 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Firefox no longer works with RBC online Banking but google chrome works.

I've been using firefox for last 15 years now to do my online banking with RBC. As of 2 weeks ago it has failed to open online banking on the RBC website. Google chrome… (read more)

I've been using firefox for last 15 years now to do my online banking with RBC. As of 2 weeks ago it has failed to open online banking on the RBC website. Google chrome however works. When speaking to RBC customer support they say it is a problem with firefox and will likely go away once firefox updates to a newer version.

Hope you can help with this issue since my browser of choice is firefox. Thanks

Asked by klaus.wenzler 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Deceptive Content and Dangerous Software Protection

All 3 Deceptive Content and Dangerous Software Protection check boxes are light blue and can not be changed in my Firefox browser settings. I want to be able to uncheck t… (read more)

All 3 Deceptive Content and Dangerous Software Protection check boxes are light blue and can not be changed in my Firefox browser settings. I want to be able to uncheck these settings. How do I do that?

It appears that Deceptive Content and Dangerous Software Protection is connecting with google based on what I have researched and this https://www.makeuseof.com/ways-fortify-firefox-browser/ and I view this as a privacy problem.

Asked by timpsullivan 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Solved
  • Archived

Unwanted commercial for Avast Online Security & Privacy

Usually when I start my browser for the first time, I have the Firefox homepage only. For two weeks ago, suddenly an extra tab show up when starting: A page with a commer… (read more)

Usually when I start my browser for the first time, I have the Firefox homepage only. For two weeks ago, suddenly an extra tab show up when starting: A page with a commercial for installing "Avast Online Security & Privacy (Add to Firefox-button)".

I use Avast, but I don't want this add-on. And I certainly don't want that extra tab every time I start my pc.

I have three times searched for a solution all over in the Mozilla & Avast settings and on the net: I should go to "Add-ons and themes" - "Extensions" - and on the list "Manage Your Extensions" I should remove this add-on - but it's not there of course, because I didn't install it.

So how do I remove this tab from showing at start-up? (Google Search can't help) Appauling that someone put this tab on my pc in the first place. Both Avast and Mozilla have other ways to communicate with me about that add-on, if needed. Now I had to shut it down every day for two weeks, because I was way too busy to write you until now.

Hope you can help me.

Best regards Finn Larsen finn@fatekst.dk

Asked by finn16 11 months ago

Answered by Terry 11 months ago

  • Archived

Firefox synchronised my data with another account

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged… (read more)

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged back out and when her computer was re-installed, logged into firefox with her account on her computer.

Her account on her computer now contains all of my data, and none of mine. How do I fix this and recover her data?

Asked by jon129 12 months ago

Last reply by Dropa 12 months ago

  • Archived

"Deceptive Site Ahead" Warning

All of a sudden today, when I click my "Home" page, instead of my Home page I see this "Deceptive Site Ahead" warning. My "Home" page happens to be MY OWN ART WEBSITE, "… (read more)

All of a sudden today, when I click my "Home" page, instead of my Home page I see this "Deceptive Site Ahead" warning. My "Home" page happens to be MY OWN ART WEBSITE, "richardkramerart.com", which I have had going for years !!! Please REMOVE the "Deceptive Site Ahead" warning. I assure you my website, "richardkramerart.com" is NOT A DANGEROUS site. I have designed it myself and have been using it for my artwork for many years. Your "Deceptive Site Ahead" warning is disruptive to myself and to anyone else who might try to access my art website. Please remove the warning and return my website to proper accessibility as soon as possible. Thank you. Richard Kramer, richardkramerart.com.

Asked by richardkramerart 12 months ago

Last reply by James 12 months ago

  • Archived

Bookmarks

Hello, I have somehow replaced by bookmarks with empty bookmarks, and I don't have the previous version in backups on my local machine. Could you help me? … (read more)

Hello, I have somehow replaced by bookmarks with empty bookmarks, and I don't have the previous version in backups on my local machine.

Could you help me?

Asked by gosia.xq 12 months ago

Last reply by gosia.xq 11 months ago

  • Archived

Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE

Firefox version 113.0.2 on Windows 10 Displayed: Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE Website loads fine in Chrome and Edge. Certificate verified as valid. Webs… (read more)

Firefox version 113.0.2 on Windows 10 Displayed: Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE

Website loads fine in Chrome and Edge. Certificate verified as valid. Website hosted on SquareSpace. This is a known issue with Firefox as there are many reports with Firefox falsely reporting this error with websites hosted on SquareSpace. Occasionally happens with major sites such as google.com.

      • Verified Firefox issue as there are many reports of this issue.

Cache and all site data cleared. No Proxy set. Endpoint protection security software disabled.

As this is a known Mozilla Firefox issue this needs to get fixed now!

Asked by dennis.roehrich 11 months ago

Last reply by cor-el 11 months ago

  • Archived

How can I get Firefox to delete all browsing data/history/etc. on close except for one extension?

I have Firefox set up to basically clear itself of all history, cookies, data, etc. each time it closes. As a result this means I need to log into my password manager eac… (read more)

I have Firefox set up to basically clear itself of all history, cookies, data, etc. each time it closes. As a result this means I need to log into my password manager each time I open a new Firefox session, rather than every 72 hours which is the setting I have put in the password manager itself. I know how to make exceptions for websites, but it's making an exception for an extension that is confusing me. Any help is appreciated!

Asked by Karl Coogan 11 months ago

Last reply by cor-el 11 months ago

  • Archived

History and cookies not being cleared in FF 114 and 115

After updating to FF 114, I noticed that my history and cookies were no longer being cleared according to my settings. Also, a particular page is now being opened as a pi… (read more)

After updating to FF 114, I noticed that my history and cookies were no longer being cleared according to my settings. Also, a particular page is now being opened as a pinned tab.

I reverted to FF 113, hoping that this would be fixed in 115. Today I tried 115.0.3, and history is still not being cleared. I have again reverted to FF 113.

I am on Windows 10. My history settings are to use Custom settings and clear history when Firefox closes. Cookie settings are to delete cookies and site data when FF closes.

Is there any intention to fix, or is this some new behavior that I am stuck with? Also, is there a way to clear the pinned tab behavior?

Thanks.

Asked by wheelercsg-mozh 9 months ago

Last reply by willjoe24421 9 months ago