Firefox Support Forum

Hello. I run Firefox as my main laptop (Mac) browser. I have added Zotero to manage my writing reference citation library, and have downloaded the current Zotero Connector for Firefox. I should be able to add references from online, by using the Zotero save icon that should appear on my Firefox toolbar. But this icon is nowhere to be seen and I cannot see how to make it appear. The whole advantage of Zotero for me as a writing academic is pinned to this function, so I am anxious to get it working. How can I get the Zotero save icon in its proper place on my Firefox toolbar, just to the right of the search window? Many thanks

I have been using gmail through firefox for years without problems. I have not recently changed in settings in firefox or gmail. Starting about two weeks ago, when I try to access gmail through firefox I only get a blank, white screen. No error messages. The only help articles I find are 8 years old and their trouble-shooting suggestions are not working. How can I regain access to gmail through firefox?

I been having problems with firefox using up most of my cpu while browsing some websites and it doesn't even load as fast as before. This has been happening for a few days now. Prior to this, firefox was fine and loading pretty quick, but these last few days have been painful.

Thinking that was a small bug, i restarted my computer. Before opening the firefox again, I opened up task manager to check how much resources will the browser be using. Before that usage would be normal and not even close to high, but opening firefox and waiting a few seconds to let the home window appear, the task manager showed that it was using all of it still.

I browsed some other help questions on this website and disabled "Use recommended performance settings", because that was one of the solutions on one of the relevant questions. But even that didn't do reduce resource usage either. Is there any way to fix this or will I have to suck it up and suffer with slow loading?

On 112, I had my css set up to make the status bar hidden and only show the url path when I moused over it in the lower left corner of the window. It also cut itself short to only the length of the url similar to the www.wikipedia.org box in the attached picture. After upgrading to 113, my browser has this black bar at the bottom. When I cleared out my css file, urls would show up in the bar when I moused over them. I've tried a few different css fixes but none of them will get it back to how I had it working in 112. The picture attached is what I'm getting in 113 right now with the css below. the black bar below the mouse over url goes all the way across the window and is always visible. Here is my current css file:

radiogroup:focus-visible > radio[focused="true"] > .radio-label-box {

outline: 1px dotted black !important;

}

:root{ --toolbar-field-focus-border-color: transparent !important; }

:root{ --uc-titlebar-padding: 10px; }

@media (-moz-os-version: windows-win7),(-moz-os-version: windows-win10){

:root[sizemode="maximized"][tabsintitlebar]{ --uc-titlebar-padding: 8px }

}

#toolbar-menubar[autohide="true"] > .titlebar-buttonbox-container,

#TabsToolbar > .titlebar-buttonbox-container{

position: fixed;

display: block;

top: var(--uc-titlebar-padding,0px);

right:0;

height: 40px;

}

/* Mac specific. You should set that font-smoothing pref to true if you are on any platform where window controls are on left */

@supports -moz-bool-pref("layout.css.osx-font-smoothing.enabled"){

:root{ --uc-titlebar-padding: 0px !important }

.titlebar-buttonbox-container{ left:0; right: unset !important; }

}

:root[uidensity="compact"] #TabsToolbar > .titlebar-buttonbox-container{ height: 32px }

#toolbar-menubar[inactive] > .titlebar-buttonbox-container{ opacity: 0 }

#navigator-toolbox{ padding-top: var(--uc-titlebar-padding,0px) !important; }

.titlebar-buttonbox-container > .titlebar-buttonbox{ height: 100%; }

#titlebar{

order: 2;

-moz-appearance: none !important;

--tabs-navbar-shadow-size: 0px;

}

#unified-extensions-button{

display: none !important;

}

.titlebar-placeholder,

#TabsToolbar .titlebar-spacer{ display: none; }

/* Also hide the toolbox bottom border which isn't at bottom with this setup */

#navigator-toolbox::after{ display: none !important; }

@media (-moz-gtk-csd-close-button){ .titlebar-button{ -moz-box-orient: vertical } }

/* These exist only for compatibility with autohide-tabstoolbar.css */

toolbox#navigator-toolbox > toolbar#nav-bar.browser-toolbar{ animation: none; }

#navigator-toolbox:hover #TabsToolbar{ animation: slidein ease-out 48ms 1 }

/* Source file https://github.com/MrOtherGuy/firefox-csshacks/tree/master/chrome/tabs_on_bottom_menubar_on_top_patch.css made available under Mozilla Public License v. 2.0

See the above repository for updates as well as full license text. */

/* Menubar on top patch - use with tabs_on_bottom.css */

/* Only really useful if menubar is ALWAYS visible */

:root:not([sizemode="fullscreen"]){ --uc-window-control-width: 0px !important }

:root{

/* height if native titlebar is enabled, assumes empty menubar */

--uc-menubar-height: 22px;

}

:root[tabsintitlebar]{

/* height when native titlebar is disabled, more roomy so can fit buttons etc. */

--uc-menubar-height: 22px;

}

#navigator-toolbox{ padding-top: calc(var(--uc-menubar-height) + var(--uc-titlebar-padding,0px)) !important }

:root[sizemode="fullscreen"] #navigator-toolbox{ padding-top: 0px !important; }

#toolbar-menubar{

position: fixed;

display: flex;

top: var(--uc-titlebar-padding,0px);

height: var(--uc-menubar-height);

width: 100%;

overflow: hidden;

}

#toolbar-menubar > .titlebar-buttonbox-container{ height: 100%; order: 100; }

#toolbar-menubar > [flex]{ flex-grow: 100; }

#toolbar-menubar > spacer[flex]{

order: 99;

flex-grow: 1;

min-width: var(--uc-window-drag-space-width,20px);

}

#toolbar-menubar .titlebar-button{ padding: 2px 17px !important; }

#toolbar-menubar .toolbarbutton-1 { --toolbarbutton-inner-padding: 3px }

/* Status-bar */

#main-window:not([inFullscreen="true"]) > body::after{

display: -moz-box;

content: "";

height: 20px;

border-top: solid 0px #505050;

}

.browserContainer>statuspanel { left: 4px !important; bottom: 0px; transition-duration: 0s !important; transition-delay: 0s !important; }

.browserContainer>statuspanel>.statuspanel-inner>.statuspanel-label { margin-left: 0px !important; border: none !important; padding: 0px !important; }

window[inFullscreen="true"] #browser-bottombox { display:none !important; }

window[inFullscreen="true"] .browserContainer>statuspanel[type="overLink"] .statuspanel-label { display:none !important; }

#statuspanel #statuspanel-label {

-moz-appearance: none !important;

border: 0px solid black !important;

}

I noticed that on Facebook there is not shown data and time on every post. Some posts show this info, the other don't. I cleared cookies, deleted Facebook from history but it didn't help. On Chrome everything is showing normally. I put Firefox in solving problems mode, with add-ons off, it didn't help too. Any solutions?

Hello:

I have 2 profiles in use. 1 for personal use with their respective bookmarks, passwords, and extensions, and I have no trouble syncing with this one. However; profile 2 that is for work use that has its respective bookmarks, passwords and extensions, has become a nightmare.

It happens that I have both profiles on the same computer and when trying to create an account in Firefox, the system asks me to enter the email registered in profile 1, with the warning that bookmarks, passwords and extensions will be mixed.

I mention that I have migrated from Google Chorme to Firefox for speed reasons and because I use windows 7 (I don't like later versions) Now well; in Google Chrome you could create as many sessions as were registered but in Firefox you can't.

Oh! I have been working fine with Firefox but suddenly an error occurs (it has happened to me 2 times in the last 2 months) in which the program closes and all the data of my profiles stored on the pc DISAPPEARS or is deleted (including cache), when I want to open them again:

firefox.exe -P

Then I have to give myself the task of synchronizing profile 1, but profile 2 I have to be importing from my previous Google account or importing a backup Bookmark.

The option to copy and paste the data from Firefox to replace it in the path (supposedly brings with it the data of everything):

C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB

with Firefox turned off it has not worked for me. Since when opening I see 2 profiles called Default "X" and Default "Z" without data.

This is a headache that if it happens to me, it happens to millions who have 2 or more profiles.

Why can't I sync a second profile? Why do you insist that there can only be one sync per device? Is there a solution for this?

Note: I have read all the tutorials out there and the situation remains the same. Synchronization with 2 or more profiles is never described.

Thank you very much to whoever asked this question!

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that it is specifically turned on for the websites I'm visiting and I've tried turning it off and back on to no avail.

Since the task limit option seems to have been obliterated? I believe the many more "programs" and the events they create for windows to handle is causing all sorts of virtual memory problems. Changing win10 advanced system settings from performance for programs to background services seems to have restored Firefox performance in my case, see: 10 advanced system settings win10 advanced system settings performance programs vs background services Is there an about:config option that would allow one to achieve the same "programs" limiting option as before? This laptop has 16 gig of memory and I used to successfully have even better Firefox performance with windows virtual memory turned off, but eventually I would get crashes. I can understand why Firefox was modified in a way to better localize the source of crashes, but in my case it has degraded performance. Thanks Mozilla for a great product I have valued for years!!!!

Over the years I have accumulated important links in my Firefox Bookmarks bar and passwords file and it would be a disaster if for some reason my hard drive got compromised and I could no longer access them. Is there any way to copy the data to another set-up, independent of my laptop, from where the data could be retrieved in a usable form for display on another laptop or PC? Thanks.

On one web site (see attachments), my location is being detected as being outside USA while using firefox desktop browser, yet on the same computer, my location is being correctly detected as being inside USA.

You will see the asian words. When I change the pull dawn tab ("Saudi Arabia") to "USA", the asian lettering does not convert to English.

Not sure how to fix this.

I have adblocker plus and is not blocking my facebook ads. (I am using it on my iMac). So I removed it, then reinstalled it and it still does not block the facebook ads.

I tried refreshing firefox 3 times but it got stuck in the "almost done" part and I had to quit firefox each time since it would not complete the process.

What else can I do?

Thanks, Martha

Hi Support team,

I been using Fire Fox for a long time. I upgraded to two step authentication with the ten code numbers. But every time Fire Fox System keeps asking me for an authentication code to pair iPhone to desktop. I tried all the apps but I don't how to obtain the code from those app.

Can you please explain/guide me how to find this code or the app I need to use.

Thank you for your time.

With my last version of firefox I was able to right click and select take a screenshot. However, the item is now missing from the context menu? I am unable to bring back the feature or find it in the customize toolbar items either?

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and other times, it is gone and I cannot access it. When it's there, it gives me access to the websites I'm using, all my written files and picture, video and other files, volume control and other options. I NEED TO SEE AND USE THIS TASK BAR ALL THE TIME, NOT SOME OF THE TIME WHEN FOR SOME REASON IT'S THERE. AGAIN, I WANT TO ACCESS THIS TASK BAR ALWAYS WHEN I'M ONLINE.

FIX THIS.

Thank you.

Please excuse me if I miss any details.... this is my third time trying to submit this issue.

I will just skip to the meat of it this time. I'm getting this error while working from my localhost. I have been working on a personal project for years with this set up with no issues until today. I can no longer click on the errors in the console log and be directed to the Debugger tab. When I click on errors, nothing happens. If I try to open them in a New Tab, I get the error below:

The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (webpack) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

I have also noticed firefox does not even load all the files until I refresh it at least twice. Even when it is all loaded properly, the error persists.

I have tried: - restarting firefox - restarting my computer - clearing ALL cache and cookies - running firefox in safe mode - disabling all add ons - disabling performance mode (was already off) - checking network.protocol-handler.external.javascript = false (it is)

Let me know if there is any other information I can provide. I really dislike having to work in chrome for this so I hope I can find a solution as soon as possible.

I have been using (VIEWING articles in // saving articles TO my) FIREFOX "POCKET" for more than a year.

I have the pocket ICON on my upper toolbar. But ALL that seems to do is allow me to ADD an open page TO Pocket. I have NO clue how to simply **Go t o POCKET** and VIEW any / all my saved items there.

Good God, WHAT is the secret handshake??! ...in trying to figure this out I see numerous things telling me to SIGN IN to pocket ... IF way back when I began using pocket I MADE a USER NAME / Password for it, that info is long forgotten. I HAVE a FIREFOX account ... was sent therewhile supposedly (according to Firefox" HELP") to 'sign in' to my POCKET account. Only took me to an overall FIREFOX account page - wherein NO LONK there referred AT ALL to POCKET.

I 'SAVE' to my pocket (ICON) almost daily. NEVER need any kind of sign in for this. NOW I want to LOOK AT / READ some of these - BUT FIND NOWAY TO GET THERE. ICON omly SAVES a page.

Ridiculous. HOW do I VIEW / SEE / FIND /READ my saved pocket items?