Firefox Support Forum

Hi,

This is for https://outlook.live.com where I cannot access my full list of folders. I am using Firefox on Linux (in Fedora 34) and my scrolling feature hasn't been working for a few days now. When I search for an email in one of the inaccessible folders, the folder does appear.

As an idea... I added https://outlook.live.com to the pop-up exemptions, no luck.

Any suggestions on how to fix this?

Many thanks!

Hello, I was reinstalling my OS, and I didn't create recovery code for my data to retrieve it after (which I found out after reinstalling my OS) on my Mozilla Firefox account, I had a lot of passwords, bookmarks and data that I need to recover, also for my full time job a lot of valuable data which I have lost now. I couldn't find any email address so I can address my concern directly, It's why I am posting here. Please help, I am so lost now. I can also provide you with any information needed, just let me know.

Firefox Account Email: [email]@hotmail.com Contact Email: [email]@hotmail.com

I would really appreciate your help, and hoping on resolving my concern in a timely manner.

Blagojche

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

For the last few weeks I keep getting this error message: An error occurred during a connection to ....... You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert.

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

It will suddenly happen for multiple sites that I have been connected to in the past, or new sites I try to open including support.mozilla.org. A solution is to clear my history and restart the browser. It only happens on my windows 10 laptop. I think happens when I have logged off or the device has slept and then firefox has restarted and opened previously open tabs. Other devices on the same network don't get effected.

I am running Firefox 100.0.2 64 bit and now after literally years of visiting https://www.metrobyt-mobile.com/ to pay my mobile bill every month, it won't open the page. [See image of error]. I have gone into settings | browser privacy and tried turning off blocking for cookies, tracking content, cryptominers, and fingerprinters. No difference. I have gone into Enhanced Tracking Protection and clicked on Manage Exceptions and it won't give me an option to add the website. The site opens normally in Chrome. I find the instructions for "What to do if a site seems broken", but there is no shield or broken shield next to the web site address to click on. [See second image].

I have a problem on Firefox ONLY with my Shopify website login. I was having a weird problem with captcha cycling over and over and with Shopify's help I've changed all my passwords, added various authentication steps, including adding Norton and their VPN on top of the Firefox VPN. During all this I noticed a user that is NOT ME on my Shopify login page. Shopify can't figure it out and asked me to uninstall and reinstall Firefox which I did today. Mind you, everything is completely fine and normal on Chrome. After the reinstall, that user was still there! I logged them out, reset my password, checked it in Chrome and logged back in on Firefox. The user is STILL THERE!

What triggered all this was a random email about my products where the to: was blank. I replied to see which address it went to, which turned out to be a personal address that IS NOT associated to my websites. I actually have 3 on Shopify but only 1 has been weird. That got me worried. So I contacted Shopify and then this user (not me) showed up as I was doing screenshots to send to Shopify via chat.

Also all the Norton scans say everything is clean.

I have spent over a week working with Shopify in various capacities and now they have asked for an insane amount of information to ensure I am who I say I am. In fact I got a second round today! I've supplied both sets of information.

Is there anyone on the Firefox side that could help me troubleshoot this....live...not in chat hopefully! Could it be a Firefox issue?

Our printers are added from a print server. FireFox is showing the full printer server path as the printer name. This is not good. Why is this happening? I have tried clearing the printer settings and re-adding the printers but this did not fix the issue.

Hi I am trying to change the default homepage Firefox logo to my own, but i could find no tutorial on how to do that. I only found 7-9 year old posts, that did not work. So my question is: Is it possible to change the default firefox logo on the homepage to my own one, and if it is then how?

I watch videos on dropout.tv which uses the Vimeo SDK as their player for the videos. After switching to Firefox, the video progress has consistently started from where I left off on Chrome. The site doesn't remember where I ended the video when I watch it on Firefox. I assume this has to do with the cookies, but I've manually added "dropout.tv" to the list of exceptions in Firefox settings so that that site is always allowed to store cookies.

Returning briefly to Chrome, the player immediately tracked my progress again, so the issue is definitely related to Firefox somehow.

I am using Firefox to interact with Babbel language software. I cannot get Firefox to allow me to use my standalone microphone. I tried all the Firefox recommended fixes, but I cannot make them work. I go to the "Microphone" permission setting. There is nothing listed there and it will "not" allow me to add the Babbel website? What do I need to do to allow my microphone to work with Babbel?

Computer: Apple MAC 27" 2017 model with a 3.8 GHz Quad-Core Intel Core i5 Processor Software: macOS Monterey Version 12.4 Babbel: Latest software application downloded May 26, 2022 Firefox: Downloaded May 30, 2022 Microphone: JOUNIVO Voice Microphone JV-601Pro (Connected to MAC via USB Connector)

Thank You, William A.

Hi,

We have a webapp, while accessing this application in Chrome/Edge browsers, it doesn't prompt the user to enter login credentials. But the same application while accessing in Firefox, it prompts the user to enter login credentials. How can I disable the login prompt for Firefox and make firefox to use the windows authentication( How to allow NTLM/Windows Authentication in Firefox )

I came across this article and just want to make sure if this is the right setting needs to be done. https://docs.helloid.com/hc/en-us/articles/115002887174-How-to-allow-NTLM-Windows-Authentication-in-Firefox

Thanks, Mohammed Ali

Hi, I need to update my credit card details for my monthly donation to Mozilla but I cn't find out how to do it. I can't find a way from my Firefox user account to do it. Clicking on the only link I can find to Donate just throws a 403 error. Clicking on a link to help for Mozilla Donate does the same thing. Please email me advise how I can do this. Thanks, Andrew

So I wanted to join Rally, but I am concerned about granting access to my passwords and logins to the Rally clients. If I create a new profile and sign in with my only Firefox account will Rally clients have access to my passwords and logins from other profiles?

Thx.

When I connect to my home router via HTTPS I get a popup with the message “Invalid Encryption Key”. I tried using other installations of Firefox and I don't get this pop up. I then made a new Firefox profile on the same computer and did not get the popup. So it seemed like a Firefox "refresh" would be in order. But after the refresh the problem persists.

So how do I resolve this issue?

Firefox is the latest version running on a Mac.

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I download videos from my Flickr account using Chrome - so why can't I download them as mp4 files in Firefox???

Thank you for your assistance in solving this issue

'On my firefox browser, the bookmark toolbar disappeared and wans moved from the left margin. How do I get it back to the left margin and auto open on every tab?'

Since the Firefox 100 update, I have had issues with Firefox connecting to Google and its subdomains. When the browser is first started, all google domains work fine. After a few minutes though, a dialog at the top of G-mail (multiple accounts) appears stating it wants to re-connect, and will try and reconnect indefinitely with no success until the browser is closed and reopened. Also, calendar will stop working, and attempting to connect to any other google service (search, keep, drive, etc.) results in no DNS resolve, with sometimes the search bar URL changing to "about:blank." I have tried resetting the browser and re-installation (both at a user and administrative permission level) with no avail. Is this a known problem, or is it suspected there is another culprit here? It is worth noting that this is my company laptop, and that my coworker has also recently began running into this issue.

Thanks!