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  • Solved

Video playback issues

For the last several days (as of 12/20/2023) I have had issues with playback on sites including Netflix, Amazon Prime, and Dropout.tv (not YouTube). Error messages indica… (read more)

For the last several days (as of 12/20/2023) I have had issues with playback on sites including Netflix, Amazon Prime, and Dropout.tv (not YouTube). Error messages indicate that my browser is unsupported and I need the newest version of Firefox, but my browser is completely up-to-date. Pausing my adblocker on these sites does nothing to correct the issue, nor does restarting the browser or my computer.

Asked by ekdhale 3 months ago

Answered by zeroknight 3 months ago

  • Archived

How to increase the font size in the right click context menu? (2)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png) I found a similar 2018 query here at: https://supp… (read more)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png)

I found a similar 2018 query here at: https://support.mozilla.org/en-US/questions/1241117#answer-1174375

and based on that exchange I added the following to userChrome.css file

/* FONT SIZE IN RIGHT CLICK MENU BOXES 5/1/22 */

  1. mainPopupSet menuitem,
  2. mainPopupSet menu { font-size: 16pt !important; }

/* */

I closed and reopened FF. This change has no effect on the menu font no matter what font-size value I enter. Have I done something wrong?

Asked by rarebooks 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Help! Lost hundreds of links with new update

Before this Firefox update I had an add-on or extension or something where you could click on it and it would close all tabs, but save the links in another tab, by date. … (read more)

Before this Firefox update I had an add-on or extension or something where you could click on it and it would close all tabs, but save the links in another tab, by date. Unfortunately I don't remember what it was called.

Thought maybe 'pin' something, but that's basically unsearchable as there is something else called pins.

It was great, cause you could simply go to the tab and see all of the saved links, by date. It opened up every time Firefox started and I never had an issue. Saved HUNDREDS of links and now it's just gone! No history of it existing. How do I get it back??? This is terrible. Tons of work stuff saved there.

-Yes, I understand bookmarks and have plenty of those and they are still there. -Not related to Pinterest, just think it was called Pinned or Pin Something.

TIA!

Asked by mattruscigno 7 months ago

Last reply by Dropa 7 months ago

  • Archived

Mac OS 10.14 unsupported and converting to Firefox ESR- How to import my browser data from my old Firefox?

I have Mac OS 10.14.6, so Firefox stopped working with its latest update. So I downloaded Firefox ESR. I want my passwords, history, and browser data from my original fi… (read more)

I have Mac OS 10.14.6, so Firefox stopped working with its latest update. So I downloaded Firefox ESR. I want my passwords, history, and browser data from my original firefox, but when I go to the Import Browser Data function, my original firefox is not listed as an option to import from. And I can't launch my old firefox in order to export the data to an html file. So what can I do? Thanks!

Asked by allen45 8 months ago

Last reply by AliceWyman 8 months ago

  • Archived

Can Mac native "Look up words" function be enabled?

Back when I used Chrome, there used to be an option when you could right-click a word and get an option in the context menu to "look up". In Firefox this doesn't seem to … (read more)

Back when I used Chrome, there used to be an option when you could right-click a word and get an option in the context menu to "look up". In Firefox this doesn't seem to be the case. Is there a way to enable this? For those of you who don't know what feature I'm talking about, here's Apple's write up: https://support.apple.com/guide/mac-help/look-up-words-mchl3983326c/10.14/mac/10.14

I've also included screenshots of the feature working in Chrome.

Asked by sturdy-cloud 1 year ago

Last reply by Paul 1 year ago

Why can't Firefox print correctly what Safari can?

I am trying to print specs for a computer (beck & front) at: https://www.dell.com/support/manuals/en-us/xps-8960-desktop/xps-8960-setup-and-specifications/back?guid=… (read more)

I am trying to print specs for a computer (beck & front) at:

https://www.dell.com/support/manuals/en-us/xps-8960-desktop/xps-8960-setup-and-specifications/back?guid=guid-f2dda353-ba5a-44c0-b85f-6bf1b8c70d15&lang=en-us

The print-out with Firefox captures only half on the picture and relevant info. Luckily, Safari prints correctly. I am wondering why can't Firefox do the job so I do not have to go to Safari for printing? This issue is not specific to this website, it happens often in many other cases. Is this being worked on? Thanks.

Asked by Sue 2 months ago

Last reply by Sue 1 month ago

  • Archived

Bookmark folders don't always open on mouseover

Hi there, I've got plenty of bookmarks organized in folders and sub-folders (never could wrap my head around using tags). Normally, hovering on top of a folder or sub-f… (read more)

Hi there,

I've got plenty of bookmarks organized in folders and sub-folders (never could wrap my head around using tags). Normally, hovering on top of a folder or sub-folder just opens it. However for some unknown reason, some folders just don't open on hovering. By contrast, opening the "Manage bookmarks" pane shows all bookmarks are there and functional. The issue only appears in the menus, and I'm not sure when it appeared exactly.

Already tried: Renaming faulty folders: no effect Moving bookmarks into a newly created folder: no effect Moving faulty folders into an already-working folder: works, except if the folder is the one containing the root menu.

Screenshots: A working sub-menu: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-24-be01e3.png

Two different, non-opening submenus: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-43-4a4bb1.png https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-50-615eee.png

How to solve this strange issue?

Asked by cubytus 1 year ago

Last reply by willjoe24421 1 year ago

  • Archived

Access denied at my bank account

Each attempt to log in to my bank account, using Firefox browser straight up, results in an access denied refusal. If I go to Duckduckgo.com and search for my bank, I can… (read more)

Each attempt to log in to my bank account, using Firefox browser straight up, results in an access denied refusal. If I go to Duckduckgo.com and search for my bank, I can access the bank account. I wonder if you have other complaints/comments to that effect, too. It is an aggravation and my bank, Navy Federal Credit Union (NFCU), did not have a solution but suggested I contact Firefox direct.

Here is a copied response, as an example:

"Access Denied

You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.55dda17.1672678425.1ff01936"

Asked by Donrix 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved

115.4.0esr on 2.9 GHz Intel Core i5 macos 10.14.6 youtube behaves not as intended, overheating while some video is played

I added a screenshot of youtube having flickering while video is being played, it is a bit hard to see but there is a slightly brighter stripe on the grey background and … (read more)

I added a screenshot of youtube having flickering while video is being played, it is a bit hard to see but there is a slightly brighter stripe on the grey background and picture cant depict flickering; it starts immediately after video is started and stops after 3-4 sec after video is paused, like there is some background activity behind youtube foreground. I understand my comp is weak (Intel Iris Graphics 550 1536 MB 8 GB, 2133 MHz LPDDR3), but not that much, please help

Asked by Smert Horrific 5 months ago

Answered by Smert Horrific 4 months ago

  • Archived

keeper add-on

My keeper add-on needs me to enable permissions for a new feature (Access Browser Activity while Navigating), but I can't find anywhere to enable that permission. In my a… (read more)

My keeper add-on needs me to enable permissions for a new feature (Access Browser Activity while Navigating), but I can't find anywhere to enable that permission. In my add-on manager page in firefox it lists the Keeper extension, but gives no option to enable the needed permission. Can anyone help me out?

Asked by hwhite1 7 months ago

Last reply by zeroknight 7 months ago

Peer’s Certificate has been revoked

My website (onefishfoundation.org) will not load on Firefox. Instead, I get the "Secure Connection Failed" message with the above statement. This just started happening t… (read more)

My website (onefishfoundation.org) will not load on Firefox. Instead, I get the "Secure Connection Failed" message with the above statement. This just started happening today. My website loads fine It loads with every other browser.

I've tested my certificates on SSLShopper and WhyNoPadlock and there were no issues on either. I've cleared the cache and history on my browser.

I've closed and re-opened the browser.

How do I fix this?

Thanks,

Colles

Asked by colles 3 months ago

Last reply by TyDraniu 3 months ago

  • Solved

cannot delete this, whether it's a cookie or not: about.ef2a7dd5-93bc-417f-a698-142c3116864f.mozilla

about.ef2a7dd5-93bc-417f-a698-142c3116864f.mozilla This ‘cookie’ (no size shown) has been showing up on my Firefox ‘manage website data’ since at least March ’23 and it w… (read more)

about.ef2a7dd5-93bc-417f-a698-142c3116864f.mozilla This ‘cookie’ (no size shown) has been showing up on my Firefox ‘manage website data’ since at least March ’23 and it will NOT delete. It may not be 'a real cookie' but I still can’t get rid of it.

When I searched online for that apparent address I found: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40175 The info near the top of that site’s page: Torbutton INFO: tor SOCKS: http://expyuzz4wqqyqhjn.onion/static/images/home/png/block-trackers@3x.png?h=70991bcb via --unknown--:cc55771ba6d6e8c6542066863a47e223 SOCKS is a username? And the ‘onion/hidden service’ address cannot be accessed unless using the Tor browser? So that seems a dead end for me.

I have seen 3 other people posting here in the past year about this particular cookie. hobro1 did an uninstall & still had to remove directories manually after getting some answers from several others. blazee decided – based on the answer given by jscher 2000 – that it probably wasn’t dangerous. mekishev 1 received an answer from cor-el that is incomprehensible to me, except for saying ‘it isn’t a real cookie’. I understand it may not 'a real cookie' but then why is it showing up in 'manage website data' where everything else is a cookie?

Can anyone help, please? I’m about to migrate over to a new computer and really don’t want to take this with me. I don’t like the fact that it persists, and that the cookies ‘keeper’ – SOCKS maybe? – is completely hidden.

Thanks much in advance for any assistance!

PS The only possible explanation I've come up with for how it got this cookie is when I was checking out some Firefox extensions; I didn’t even know what Tor was till trying to figure this out.

Asked by mydiylife 2 months ago

Answered by cor-el 2 months ago

  • Archived

How to Customize Keyboard Shortcuts on Mac

Hello Team, Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts. By defaul… (read more)

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Asked by Naman Bansal 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Keydown event for Escape key not being registered

At some point, I've noticed that certain behaviours expected to occur when pressing the Escape key no longer did. Those behaviours mainly involved triggering some Javascr… (read more)

At some point, I've noticed that certain behaviours expected to occur when pressing the Escape key no longer did. Those behaviours mainly involved triggering some Javascript, including functionality in keyboard-related extensions, such as Tridactyl. Browser-level functionality on the other hand, such as pressing Shift-Escape to open `about:processes`, or pressing Escape to close Search Suggestions when the URL input bar, continue to work as before.

Upon investigation, I found it is specifically the javascript Keydown event that isn't being registered, while the subsequent Keyup event still is. I used https://w3c.github.io/uievents/tools/key-event-viewer.html to test this.

I also found that starting Firefox in Troubleshoot Mode (Safe mode) doesn't resolve the issue. On the other hand, creating a new profile does.

I've looked at the modified settings in `about:config`; there's a lot, but nothing stands out as being related to keyboard input or javascript.

Can someone please help me find what is causing this?

Asked by fkkd33 6 months ago

Last reply by fkkd33 6 months ago

  • Archived

I just want to open a .pdf file online . . . but Firefox insists on downloading it!

OS: Mac OS 10.14.5 Firefox Version: 113.0.2 Settings gives me multiple options for handling a .pdf file. The first three are (1) Open in Firefox; (2) Always ask; and (3)… (read more)

OS: Mac OS 10.14.5 Firefox Version: 113.0.2

Settings gives me multiple options for handling a .pdf file. The first three are (1) Open in Firefox; (2) Always ask; and (3) Save File.

If I select "Open in Firefox," the file will open in my existing window. If I select "Save File," the file downloads to my desktop.

The problem arises when I select "Always ask." If I then select "Open in Firefox," the file opens (in a new tab!) and simultaneously downloads to my desktop!

Is this a system glitch, or am I somehow doing something wrong?

Asked by nhcowboy1 9 months ago

Last reply by cor-el 9 months ago

  • Solved
  • Archived

Problem with privacy settings

I reset my privacy settings to "standard", as they were causing too many problems. I quit Firefox. Some websites (like Google) are still telling me that cookies are disab… (read more)

I reset my privacy settings to "standard", as they were causing too many problems. I quit Firefox. Some websites (like Google) are still telling me that cookies are disabled, when they are not and don't allow me to go to these websites. I attached 2 screen captures. Any reason for this and how to fix this problem?

Thanks.

Asked by Sue 1 year ago

Answered by user104147805413306348376805769878442569366 1 year ago

  • Archived

Firefox Mac New Window Animation

Is there a way for the new window animation in Firefox for Mac to be disabled? Safari does not do this, but firefox has a... ~100ms animation for new windows that's extr… (read more)

Is there a way for the new window animation in Firefox for Mac to be disabled?

Safari does not do this, but firefox has a... ~100ms animation for new windows that's extremely frustrating for those of us who do not use tabs (Apple's Exposé/Mission Control obsoletes them).

I haven't found a configuration in about:config, although I've been able to disable a few others.

Asked by fchickencs 1 year ago

Last reply by cor-el 1 year ago