Firefox Support Forum

I have started posting bugs of Firefox in Bugzilla for almost 6 months now(though the number of bugs is 3). I have noticed that the bugs really had no response for nearly then(almost 6 months), so is it the way bugs are handled?, like they take long time to address( just asking as I though the process to be relatively fast) or is it something that I might be doing wrong in reporting a bug. I searched online and have been looking at assigning the bug( what I understood). So, how to do it if there exists something like assigning and will it increase the movement on my bugs??

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was working perfect. Please HELP! Thanks friends :) When I try to open this website, nothing happens, nor an error, sometimes in certain website it keeps retrieving and thats it.

Many thanks,

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection

I've been using the Firefox browser, and recently when downloading files with Firefox, sometimes it prompts: .part could not be saved, because the source file could not be read. # see image #1 I'm trying to download file to disk D. But the fail tips is download .part file to disk C. Maybe firefox is using some file cache policy which I don't know. I also checked both two location, my account have read/write access.

I can try to resume the download, and the download progress will increase, but about half a second later it will fail again. If the file is small and my internet speed is fast enough, after several attempts the file will eventually download successfully. # see image #2 I have tried using "private window" or enter "about:profiles" to create/use a new and clean profile, but the issue still persists. # see image #3 I tried using other download tools like "Internet Download Manager", and the download was successful. It's ok for use chrome to download the same file to same disk location. The problem recently emerged, it didn't exist before. At least a month ago, the same computer didn't have this issue. I'm not using parental controls.

Enivronment: OS: Windows 10 professional 22H2 Firefox version: "124.0.2 (64 位)", auto update is enabled, it should be the newest version. security software: windows defender

Firefox on my pc loads Ebay.com with Chinese characters, not English.

This ONLY happens on PC (mobile phone is fine, same firefox browser) only with firefox (Duck Duck Go on my pc works fine) and ONLY when opening Ebay.

Problem started 4/29. I have done: computer update/restart, firefox update/restart, clear cache in firefox

Thanks for any help. I also have Ebay looking into this.

The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But only blank boxes show up on the page. It will not accept a new entry when I try to enter one. It goes back to the blank white box. Why does this keep happening? Can anyone give me a Firefox for Dummies way to fix this?? Thanks!

Email removed for privacy

Others asked and were pointed to extensions. As long as extensions get access to my pages, I'm not willing to use any. So, is there an option in advanced settings, to return to previously viewed tab when I close a tab? Thanks, Cat

My system broke during an update. Now I want to import my old Firefox userdata, but everytime I try to use the old data firefox just forces the creation of a new profile?

Is it completely impossible to recover data not created with the same firefox version?

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

I noticed that FireFox downloaded a Firefox HTML Document called GnT6qZGD with a size of 0KB, during this time I had tabs open from both https://wago.io/weakauras and https://www.curseforge.com/

Scanned it with Bitdefender and it was clean and when editing in notepad it is empty and a blank page when accidentally opening it.

Then completed a full system scan and it come up as clean.

I have 2 questions,

1st, Is this still a bug in Firefox that appears to have been reported before? 2nd Should I be concerned about it?

Thank you

I use firefox on fedora 38 and after update firefox about a month ago . i got this error when use private mode ,for thai languge it just error but in normal mode it ok .

How can the Firefox message popups be permantly turned off they are modal breaking my automation.

Most recent:

Welcome back

Here's a quick reminder that you can keep you favorite indie browser just one click away.

Open my links with Firefox

Not now

I have the latest FF browser. I'm not using any proxy service, just spectrum connection. when i try to access my credit union account, i get this message

"Error: "WWF2TUh4dnM=" - You're using an outdated browser or are using a Proxy service which is unsupported. Please update your browser or turn off your Proxy to continue, thank you."

how can i get past this? All help appreciated!

The increase happened here: /storage/permanent/chrome/idb/3870112724rsegmnoittet-es.files/

79 files taking 590MB created in 3 minutes, out of nowhere. Why were all these large files created?

Using Linux Mint, Firefox 125.0.2

I had used and uninstalled Chrome, and others. All I have is FF and ME. Some times when I attempt to open a web page, FF fails and I have to use ME. But other times ME fails and I need to use FF. I recognize that all browsers other than FF are the same or similar basis. So, how can I stick with JUST FF. And not have to keep ME updated or active. Just let ME sit there unused. Why can't FF work with all web sites? Is the problem with them or with FF?

So I'm having issues playing 4K videos fully on one YouTube channel: https://www.youtube.com/@ClearviewDriving

For some reason anything above 1080p gives me bad stuttering but on other channels videos don't stutter or freeze when playing 1440p or 4K quality.

Firefox is updated, I don't use Extensions other than Ad Blocker and I have that off on YouTube anyway. Seems strange that it'd only affect one specific channel.

I have a very good gaming PC too so the hardware isn't the issue.

Hi everyone!

Jack here. I am a non-tech person and don't know the technicalities behind this issue. I have a Digital Media Website which loads and works quite fine when opened in other browsers but the site is loading very slowly in Mozilla and when it does load it has breakages.

Can anyone please tell me what the issue might be and how to fix it?

Thanks, Jack

My Firefox can only be shut down by TaskManager, or by clicking on the three horizontal bars and then dropping to exit.

So I can't close any single tab 'without closing them all', that's the real annoyance. I also can't close any individual windows I opened instead of a new tab, without closing all tabs and windows. Finally the classic windows ALT+F4 closure that's built into Windows doesn't close Firefox, and if it did I suspect ALT+F4 would close them all. Bottom line Firefox is seriously close-resistant.

What precipitated this was I allowed a previous Firefox update to download-install, and it tanked my performance, I figured your team would fix that issue, but in the meantime what I did was uninstall that version and reinstall the version I had been running before that update. Tilt! That action resulted in the close windows or tabs problem.

Summary: I am using the latest version now, but with it came this "can't close any individual tab without closing them all, and can only close even then except by Taskmanager or by clicking the 3 horizontal bars then dropping to Exit which also closes all Firefox tabs and Windows. This problem has surfaced before in this support, and none of the solutions worked, probably because I got to this place uniquely. I did read before submitting this.

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in biometrics is inconsistent.

For reference, I am using Mac OS Sonoma 14.4.1 with an ARM processor.

Hey all, as of the past few days when I get the prompt to enter my password on Outlook.com (And microsoft.com) and hit 'sign in' the page just reloads and nothing happens. There is no failed login message, the page just reloads like I didn't hit sign in. I have disabled all of my extensions, cleared cookies and cache, ETP... with no luck.

Works fine on Chrome for android...

I'd really like to stay with Firefox so all help seriously appreciated