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my bookmarks keep getting scrambled.

in the last couple weeks, every time I go into Firefox my bookmarks and bookmark toolbar are scrambled. (all messed up and out of order). I have to keep restoring from a… (read more)

in the last couple weeks, every time I go into Firefox my bookmarks and bookmark toolbar are scrambled. (all messed up and out of order). I have to keep restoring from a good save file. How do I stop this from happening? I have even uninstalled and reinstalled Firefox, but that hasn't helped. I have imported the good bookmark file that I saved.

Asked by tomcentofanti 1 week ago

Tab groups not working

So when i first updated to 137.0 tab groups were working fine, then one day i couldn't create any more. I had a previous tab group, but when i deleted it, there was no wa… (read more)

So when i first updated to 137.0 tab groups were working fine, then one day i couldn't create any more. I had a previous tab group, but when i deleted it, there was no way to make another. I tried dragging tabs on top of each other, tried right clicking a tab to "Add Tab to New Group" but there wasn't an option. I updated to 137.0.1 to see if that would fix it, and it didn't. I then tried to uninstall and reinstall still no. I turned my computer off and then on again and also no.

I'd really appreciate any help with this because i'm kinda tearing my hair out trying to find out what changed.

Asked by wolfdude1111 1 week ago

Unexpected website logouts.

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login … (read more)

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login again. Windows 11, Firefox 137.0.1

For example, I put my laptop to sleep for lunch. When I returned, tabs were there, but I was logged out of gmail, Discord, and a website I was logged into.

This seems to happen more frequently recently, but not every time, as far as I know. But this is a relatively new problem, possibly related to a new laptop. Occasionally I get a message that there is trouble restoring my session.

Asked by joenuke981 1 week ago

Last reply by Mutaz Awad 1 week ago

webpage on opening browser

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasi… (read more)

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasing history everytime I use it

Asked by alan_palmer_ 1 week ago

Last reply by Mutaz Awad 1 week ago

Opening the Firefox window

When I first open Firefox from the icon in my taskbar the opening window says the following: 'Unable to connect Firefox can’t establish a connection to the server at 0.0… (read more)

When I first open Firefox from the icon in my taskbar the opening window says the following:

'Unable to connect Firefox can’t establish a connection to the server at 0.0.0.4. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.'

However this is only the first window, after that I can open a new tab in the same window without any problems.

I have uninstalled and reinstalled Firefox without avail. Can anyone help please?

Asked by Glynn Bowser 1 week ago

Last reply by Mutaz Awad 1 week ago

Problem reading PDF documents

For about a week now, I have been unable to read any pdf document I download. The body of the document is completely black (that is black, not blank). When I go to save t… (read more)

For about a week now, I have been unable to read any pdf document I download. The body of the document is completely black (that is black, not blank). When I go to save the document, it is saved as a black (unreadable) document. I have had to switch to using another browser in order to be able to download/save a readable pdf document. How can I fix this issue?

Asked by Bobbi 1 week ago

Last reply by Mutaz Awad 1 week ago

Не открывет ярлык папки в Windows, воспринимает как файл

Добрый день! Несколько дней назад на всех ПК в школе обнаружилась проблема: при загрузке файлов ярлык папки windows перестал работать как ярлык и стал восприниматься как … (read more)

Добрый день! Несколько дней назад на всех ПК в школе обнаружилась проблема: при загрузке файлов ярлык папки windows перестал работать как ярлык и стал восприниматься как файл формата .lnk . Теперь чтобы зайти в ярлык нужно использовать контекстное меню. Кажется, это произошло после последнего обновления. Заметил, когда прикреплял вложение в почте. Проблема сохраняется в разных почтах - mail.ru, yandex.ru, gmail.com. Скрины во вложении Спасибо!

Asked by Владислав Евгеньевич 1 week ago

Last reply by TyDraniu 1 week ago

Video not working

I use the URL BVN.NL to display videos, however it comes up with a message; "General Source Error" or "Video decoder or demuxer had an error with content" But if I use t… (read more)

I use the URL BVN.NL to display videos, however it comes up with a message; "General Source Error" or "Video decoder or demuxer had an error with content" But if I use the Chrome browser, there are no problems.

Peter van Tol pvt1427@gmail.com

Asked by Peter van Tol 2 weeks ago

Instagram performance

When I click on any of my Instagram photo posts, I only get the background transparent gray screen but no post photo enlargement with comment and 'insights" link section.… (read more)

When I click on any of my Instagram photo posts, I only get the background transparent gray screen but no post photo enlargement with comment and 'insights" link section. It does work correctly on other users' accounts. So am I asking the right entity here or is it a Microsoft problem? Thank you.

Asked by southfork40 2 weeks ago

Passwords lost after update: recent ( 03-27-2025 ) , ' update ' ( screw-up )

Why does Mozilla say insane things like put your passwords in a safe place? Mozilla just today made mine disappear. Can the morons at Mozilla understand the problems th… (read more)

Why does Mozilla say insane things like put your passwords in a safe place? Mozilla just today made mine disappear. Can the morons at Mozilla understand the problems this has caused? I am through with sitting before this machine trying to get thru this B S ! Want to help now? Give me my G D password manager back... Safe... what a D joke.

Asked by David Temple Sr 3 weeks ago

Last reply by TechHorse 3 weeks ago

Firefox blocked

I may have inadvertantly blocked Firefox from executing. I run Windows 11 on my desktop, and use SpyBot as my virus defender. Last night SpyBot may have run and prevented… (read more)

I may have inadvertantly blocked Firefox from executing. I run Windows 11 on my desktop, and use SpyBot as my virus defender. Last night SpyBot may have run and prevented Firefox from running. This morning it would not open at all, no matter using a shortcut button or activating the program directly from Menu. I tried re-installing, but a window opens saying, "Hmm. For some reason we could not install Firefox." I tried uninstalling Mozilla but the window opens to initiate the process but in 20 minutes less than 1% of the procedure bar is lit and blinking. Do you have any suggestions?

Asked by Henry Lister 2 weeks ago

Last reply by markwarner22 2 weeks ago

can not use the recovery key

I am trying to use my recovery key, but the form does not accept the letter Ø. The letter Ø is nok defekt at my computer. What could be the problem, and how do I fix it? … (read more)

I am trying to use my recovery key, but the form does not accept the letter Ø. The letter Ø is nok defekt at my computer. What could be the problem, and how do I fix it?

Asked by Annette Kjærgaard Jensen 3 weeks ago

Last reply by markwarner22 3 weeks ago

5.1 audio playing as stereo in Firefox only

I have a Windows 11 PC with Creative Sound Blaster Z sound card. The sound card and Windows settings are configured for 5.1 speakers and both test OK for sending sound t… (read more)

I have a Windows 11 PC with Creative Sound Blaster Z sound card. The sound card and Windows settings are configured for 5.1 speakers and both test OK for sending sound to all 5.1 speakers correctly. Additionally, I can go to https://www2.iis.fraunhofer.de/AAC/multichannel.html using Chrome or Edge browsers and all the tests play correctly to all of my 5.1 speakers. However when I go to this same site (or any other with 5.1 audio) using Firefox browser, the 5.1 audio only plays in stereo (no audio to center or rear speakers - everything is down-mixed to the front L/R speakers only). I've double-checked that the Mozilla channel in Windows Volume Mixer is configured correctly (for output to the Creative Sound Blaster Z device), and none of the output audio enhancement modes are enabled in the Sound Blaster control panel. Firefox is version 136.0.4. Bottom Line: only Firefox seems to be having trouble playing 5.1 audio correctly. Any ideas what might be wrong or any settings adjustments to try?

Asked by lrcmscstf 3 weeks ago

Images not showing in search results

For some reason about three or four weeks ago my search results stopped showing images. A few will show up on the results page, but if I choose "Images,' I get a page tha… (read more)

For some reason about three or four weeks ago my search results stopped showing images. A few will show up on the results page, but if I choose "Images,' I get a page that's completely empty. Behavior is not repeated with Edge or Chrome. Any suggestions? Thanks.

Asked by dinahlee 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago