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Bookmarks overwritten by Firefox Sync

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her brow… (read more)

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her browser data from her old computer to her new computer.

I signed her up for a Firefox account, and when turning Sync on, it asked me to set up a second device. Since the new computer hadn't arrived yet, I decided to use Firefox Sync with another computer in the house. I installed Firefox on the device (it had never been installed before on that device) and hooked up her Firefox account. As expected, everything synced perfectly. The page telling me to connect another device still appeared, but I assumed that was because she hadn't connected a phone yet.

When the new computer arrived the next morning, the old computer had already been shut down and sent to the company, and the other computer in the house was still running but didn't have Firefox open to the best of my knowledge. I installed Firefox on it (again, didn't come pre-installed and had never been installed before) and hooked up her Firefox account. This time, everything synced perfectly... except for the bookmarks.

Only about 2-3 dozen of them transferred, along with one folder with a dozen more. (There were quite a few, potentially around 1-2 thousand.) The only bookmarks on the toolbar were the Getting Started page and a blank-titled bookmark leading to a "compose email" page. The rest were nowhere to be found. When I opened up Firefox on the other computer in the house, Firefox Sync had conveniently overwritten all of the bookmarks with what was on the new computer!

Everything else, including the history, passwords, and add-ons, were preserved perfectly. I tried everything on Recover lost or missing Bookmarks and Restore bookmarks from backup or move them to another computer to no avail, since the other computer in the house didn't auto-backup the bookmarks after Sync transferred them. I even gave it a couple of days like the article suggested, and still nothing. There's no chance that the computer exchange company had anything to do with it, since they have a no-touch policy of 30 days in case there's problems with the new computer.

Is there any chance that the bookmarks still exist somewhere? It's not a huge problem, since my mom told me that she's fine with the bookmarks being gone, and she would have ordered the old computer back if they were that important to her. I'm just unsure what might happen to the data in the future, or even what might happen to my own Firefox data, and hope that an answer might be helpful to others with the same problem but greater stakes.

The browser data provided along with this article is that of my mom's new computer, and should be true for the other browsers involved as well -- except for the old computer, which was Windows 7.

Asked by spelled.with.k 2 years ago

Last reply by spelled.with.k 2 years ago

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Logins & Passwords: Can I save multiple different logins on same webpage

For a website I have created two different accounts. However, Firefox Lockwise allows me to save only one. Is there a way of saving two different logins/passwords on the … (read more)

For a website I have created two different accounts. However, Firefox Lockwise allows me to save only one. Is there a way of saving two different logins/passwords on the same web page? Thanks TS

Asked by t.stratopoulos 2 years ago

Last reply by arturox 1 year ago

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Firefox unusable on eBay!

I've used Firefox forever, however in the last couple weeks, I can no longer use eBay as the webiste looks weird and my account is inaccessible. (See attachment.) I've… (read more)

I've used Firefox forever, however in the last couple weeks, I can no longer use eBay as the webiste looks weird and my account is inaccessible. (See attachment.)

I've cleared all history/caches/etc. per forum suggestions. No change. So now to use eBay, I have to switch to Safari or Chrome (which I rarely use.)

Using new 2020 Macbook Pro and latest Firefox 80.0 update. Any suggestions would be greatly appreciated!

-G

Asked by TheGMan 2 years ago

Answered by Wesley Branton 2 years ago

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links jump

Hi. If I am browsing images on bing or google and scroll down the page, I click on an image then the page jumps back to the top. I then have to scroll down and find th… (read more)

Hi. If I am browsing images on bing or google and scroll down the page, I click on an image then the page jumps back to the top. I then have to scroll down and find the image again. Does this regularly, say every 6 images I click on. I've refreshed firefox, uninstalled and reinstalled it and finally used Geek uninstall to clear the registry before I install it again with no success.

I'm using windows 10 and use Malwarebytes to clean up anything I may have picked up. Avast antivirus running. I have a suspicion it might be a windows problem as it's fairly recent, maybe a month or a bit longer. I've searched for answers but nothing really matches it. Any ideas? Apologies if I've missed the obvious, could well be a senior moment! Thank you.

Asked by joefz 2 years ago

Last reply by rodojen 1 year ago

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Favicons not updating in bookmarks

I have noticed that the favicons on a website are not being created when I bookmark a new site or when I use a previous bookmark, they are not updating. They are showing … (read more)

I have noticed that the favicons on a website are not being created when I bookmark a new site or when I use a previous bookmark, they are not updating.

They are showing as a world globe when first created.

They used to always work so I can only assume that one of the Firefox updates has stopped this working so can someone provide any information to help get this fixed?

Thanks.

Asked by Hawkeye 2 years ago

Answered by cor-el 1 year ago

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Survey

Dear Firefox Team, Just now, when I opened a new tab, there was a survey that asked a few question and for answering that, they offered a iPphone Pro. I know it is absurd… (read more)

Dear Firefox Team, Just now, when I opened a new tab, there was a survey that asked a few question and for answering that, they offered a iPphone Pro. I know it is absurd, but i would like to know if FF carries our surveys in other countries.

Please advice

Thank you in anticipation.

Asked by athies1966 2 years ago

Answered by Enigma 2 years ago

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Sign into sync needing double verification sign in

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign… (read more)

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign in I have to get a code sent to another e-mail address that is not on my lap top to put the code in on my lap top so I can continue to sign into Firefox. Why is this happening? This is beginning to be too much trouble to get on. Why is this necessary since having my new macbook laptop? I dont always have my Ipad or Iphone near me when I sign on to Firefox. This is also on my IOS devices. I have several e-mail and use Icloud email system just for that on lap top. Have gmail app seperate on desk top and aol on IOS devices or sign in from webmail.

Asked by Barbara Hoffmann 1 year ago

Last reply by cor-el 1 year ago

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A VPN-Like add-on

I recently installed an add-on, beginning with the letter M. It's believe it's fairly new and behaves like a vpn and proxy in many ways but isn't. Well I accidentally del… (read more)

I recently installed an add-on, beginning with the letter M. It's believe it's fairly new and behaves like a vpn and proxy in many ways but isn't. Well I accidentally deleted it and REALLY want to find it again. Can anybody help?

Asked by twistedvincent 1 year ago

Last reply by twistedvincent 1 year ago

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Bixolon printer no longer printing in Firefox after update

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so … (read more)

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so it is a Firefox problem. I tried the about:config, print_printer delete and still have the problem. If I go into Control Panel and do a test print it prints fine. This is a Firefox problem and I need a fix that works!

Asked by marcush73 1 year ago

Last reply by Jonathan Watt 1 year ago

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Firefox new update

There is a new problem with the latest firefox version. The issue I am having at least is there is a fairly big black box that keeps on popping up on a web page while I a… (read more)

There is a new problem with the latest firefox version. The issue I am having at least is there is a fairly big black box that keeps on popping up on a web page while I am browsing different web sites. It just pops up then disappears. It does not cover the whole browser the black box. It happens often. I never get this issue when using Microsoft Edge. It's something wrong with firefox new update and it has turned to crap. If anyone that works for firefox please for the love of everyone, FIX THE GLITCH.

Asked by boohere21 1 year ago

Last reply by boohere21 1 year ago

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"Search with Amazon.com" pinned on seletion of URL bar

When I hit cmd+l to select the URL bar, the first entry in the suggestion list is "Search with Amazon.com" with a pin icon to the left of it. I've searched all through th… (read more)

When I hit cmd+l to select the URL bar, the first entry in the suggestion list is "Search with Amazon.com" with a pin icon to the left of it. I've searched all through the preferences and even about:config and any reference to Amazon is disabled. How can I get this to go away?

Asked by spartanhooah 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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I always get this error statment"An error occurred during a connection to www.bing.com. PR_CONNECT_ABORTED_ERROR" how do I fix it

Every time I connect to a URL that has an [AD] on it I get this error Secure connection failed and it says "An error occurred during a connection to www.bing.com. PR_CONN… (read more)

Every time I connect to a URL that has an [AD] on it I get this error Secure connection failed and it says "An error occurred during a connection to www.bing.com. PR_CONNECT_ABORTED_ERROR"

Asked by Ralf123 1 year ago

Last reply by FredMcD 1 year ago

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Firefox one-click bookmarks

Hi Just recently my Firefox Browser has decided to Bookmark a page with just "one click" on "bookmark this page. I need to restore the old behaviour, where I could edit w… (read more)

Hi Just recently my Firefox Browser has decided to Bookmark a page with just "one click" on "bookmark this page. I need to restore the old behaviour, where I could edit what the bookmark said & in what sub-folder to place it. I do not like the new behaviour & I did not choose it. Please how can I get the original & better behaviour restored??? Thanks

Asked by wilts43 1 year ago

Answered by Vedun 1 year ago

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display animations from Firefox 79.0 / Darstellung Animationen ab Firefox 79.0

Hello Firefox Support Team, Since the updates from Firefox 79.0 upwards (up to and including 84.0) some animations, of my children's poems website, no longer run smoothly… (read more)

Hello Firefox Support Team,

Since the updates from Firefox 79.0 upwards (up to and including 84.0) some animations, of my children's poems website, no longer run smoothly and round. Up to and with version 79.0 there were no "jerks" even so all ani's ran at the same time. Now I am aware that the code of my website is anything but well efficient or short and sweet. Also my PC with a Windows 7 Ultimate is rather not up to date, but as I said up to and with Firefox 79.0 everything worked fine for me. Also on my smartphones Xiomi Mi MIX 2s (Android 10(lineage_polaris OS)) & BQ Aquaris X (Android 8(lineage_bardock OS)) the same picture, up to 79.0 OK, from then and up to 84.0 no longer. Especially with the flag Ani https://mihalic.ch/index2.html and the Orbit Ani Index.html, as well as the animated menu function description that can be displayed, somehow something no longer works well during rendering.

If you could give me a hint, if in the future there is any hope at all for such' amateur html code, I would be grateful & glad. With kind regards and best wishes for this as well as the next year 2021 - Love Mario

Translated with www.DeepL.com/Translator (free version)

Hallo Firefox Support Team,

Seit den Updates von Firefox 79.0 aufwärts (bis und mit 84.0) laufen einige Animationen, meiner Kindergedichte Webseite, nicht mehr flüssig und rund ab. Bis und mit Version 79.0 gab es keinerlei "Ruckeleien" auch so alle Ani's zugleich liefen. Nun bin ich mir bewusst dass der Code meiner Webseite alles andere als gut effizient oder kurz und knapp gehalten ist. Auch mein PC mit einem Windows 7 Ultimate ist ja eher nicht zeitgemäss, doch wie gesagt bis und mit Firefox 79.0 klappte mir noch alles gut. Auch auf meinen Smartphones Xiomi Mi MIX 2s (Android 10(Lineage_polaris OS))& BQ Aquaris X (Android 8(lineage_bardock OS)) das gleiche Bild, bis 79.0 OK, ab da und bis 84.0 nicht mehr. Vor allem bei der Fahnen Ani index2.html und der Orbit Ani Index.html, sowie der einblendbaren animierten Menü Funktions beschreibung klappt irgendwie beim Rendern zeitlich was nicht mehr gut.

Wenn sie mir einen Tipp geben könnten, falls künftig überhaupt noch Hoffnung für solch' laienhaften html code besteht, wäre ich dankbar & froh. Mit freundlichen Grüssen und besten Wünschen für dieses sowie das nächste Jahr 2021 - Lieb Gruss Mario

Asked by ator1 1 year ago

Last reply by ator1 1 year ago

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Enhanced Tracking Protection Custom Cookie settings

The Custom settings for "Enhanced Tracking Protection" have the following options available for blocking Cookies: 1. Cross-site and social media trackers 2. Cookies from … (read more)

The Custom settings for "Enhanced Tracking Protection" have the following options available for blocking Cookies:

1. Cross-site and social media trackers 2. Cookies from unvisited websites 3. All third-party cookies 4. All cookies

If I have Cookies set to block "2. Cookies from unvisited websites", does this mean it will block "Cookies from unvisited websites", including "Cross-site and social media trackers"?

If I have Cookies set to block "3. All third-party cookies", does this mean it will block "All third-party cookies", including "Cookies from unvisited websites", and "Cross-site and social media trackers"?

If I have Cookies set to block "4. All cookies", does this mean it will block "All cookies", including "All third-party cookies", "Cookies from unvisited websites", and "Cross-site and social media trackers"?

Asked by keylonta 1 year ago

Last reply by keylonta 1 year ago

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Do Not Track only when Firefox is set to block known trackers

For the Send websites a "Do Not Track" signal that you don't want to be tracked, one of the options is "Only when Firefox is set to block known trackers". How do I set Fi… (read more)

For the Send websites a "Do Not Track" signal that you don't want to be tracked, one of the options is "Only when Firefox is set to block known trackers".

How do I set Firefox to block known trackers? How do I set Firefox to not block known trackers?

Is having Enhanced Tracking Protection ON the same thing as having Firefox set to block known trackers? So if I turn OFF Enhanced Tracking Protection, Firefox will no longer be set to block known trackers?

Asked by keylonta 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago