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  • Solved

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 3 months ago

Answered by zeroknight 3 months ago

LOST ALL MY BOOKMARKS

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too. Tried… (read more)

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too.

Tried all the fixes shown in prior posts. This is unacceptable !

Asked by mjfissel 3 months ago

Last reply by martyjc247 2 months ago

YouTube channels' About page not visible on Mozilla's Firefox or Tor but not MS Edge

4 PM, November 7, 2023 EST. The "About" page of all YouTube channels suddenly disappeared, whatever the the login status. A compressed version will show up from a channel… (read more)

4 PM, November 7, 2023 EST. The "About" page of all YouTube channels suddenly disappeared, whatever the the login status. A compressed version will show up from a channel's home page when clicking on the site description from its Home page. Make things weirder, ~6:15 PM it WAS visible from the Tor browser but started acting the same. I have no ad blockers, or ANY extension installed on any apps, including Firefox/TOR browsers. Updates to both browsers were made prior to this behavior. It may be Google/YouTube's fault but it's becoming frustrating because I prefer Mozilla's browsers over Edge or Chrome.

Asked by listudios 3 months ago

Last reply by cor-el 3 months ago

Firefox not outputting any audio to Volume Mixer

Hi there, Last night I installed some new hardware into my PC, new motherboard and CPU for example. After that, I booted up the PC, everything worked completely fine and … (read more)

Hi there, Last night I installed some new hardware into my PC, new motherboard and CPU for example. After that, I booted up the PC, everything worked completely fine and I was able to listen to Youtube / Twitch / Spotify etc. through Firefox.

This morning I boot up the PC, everything still works perfectly and I have audio coming from all other sources EXCEPT for Firefox. I have browsed every forum already but can not find anything that relates to me. I can't set my output device, since Firefox doesn't show up in the volume mixer. The tabs aren't muted. I have restarted Audiosrv and Windows Explorer several times. I have re-installed Firefox twice. I have tried booting it in safemode. All of the above hasn't resulted in a single second of audio. I am at a loss.

Kind regards, Siem Hoefnagels

Asked by siem5512 3 months ago

Last reply by fiverrseller4400 3 months ago

In Manage Data My Storage is Missing - Blank!

I have been a FF fan for almost 20 years and this is the first time sucn a phenomenon has happened. Inside Manage Cookies and Data my Storage is blank nothing is showing … (read more)

I have been a FF fan for almost 20 years and this is the first time sucn a phenomenon has happened. Inside Manage Cookies and Data my Storage is blank nothing is showing and yet the sites I visited are listed as well as the cookies. I have cleared everything hoping to start over would resolve this. My husband has a separate profile on our desktop computer with Windows 10 We have the same setting and yet he is not experiencing this at all. At the end of a session which is usually 1.5 hours I delete the sites that are taking up storage in the MB numbers but for the last 3 days the sites are listed again as are the cookies but under storage nothing? I have attached a screenshot there is not much there because my husband deleted all data but imagine my surprise after 1.5 hours to see all the web sites i visited listed the cookies too an zero storage? I tried to troubleshoot this but could not find anything about it on the Internet. I sincerely hope you can resolve the issue. And yes I have most recent version of FF Thank you in advance. Sincerely, Jamie Dorfman

Asked by Jamie Dorfman 3 months ago

Last reply by Jamie Dorfman 3 months ago

all drop down menus turned from drak to white in all my created themes

I've created 22 themes and in all of them the drop down menus such as "downloads", "history", "extensions", and "application menu", all became white instead of dark like … (read more)

I've created 22 themes and in all of them the drop down menus such as "downloads", "history", "extensions", and "application menu", all became white instead of dark like they used to be. I really don't want to go through the process of fixing and reuploading them, I'd apprecate you looking into this and hopefully fixing it with a simple update. Please fix this problem, thank you!

Veronika

Asked by markiza 3 months ago

Last reply by zeroknight 3 months ago

qr code not recognized on firefox is recognized on edge

To identify myself I had to scan a qr code on a website using my phone. This used to work in firefox but it doesn't anymore. It still works in edge. I'm using firefox 119… (read more)

To identify myself I had to scan a qr code on a website using my phone. This used to work in firefox but it doesn't anymore. It still works in edge. I'm using firefox 119.0.1 x64 on windows 11 home 22H2. How can I fix this?

Asked by KDAM71 3 months ago

Last reply by zeroknight 3 months ago

  • Solved

Tabs from latest session are NOT returning back

Feature "Reopen previous tabs" are under check, but after closing browser by "X" and reopening it, it'll start load Home page alone. This thing works correctly only by "E… (read more)

Feature "Reopen previous tabs" are under check, but after closing browser by "X" and reopening it, it'll start load Home page alone. This thing works correctly only by "Exit" button in pop-up menu.

This isn't happened on previous versions before and I want you to make it reopen those tabs again, because I don't feel comfortable closing the browser any other way than "X" window button.

Asked by Dan-WiiU-Killer 3 months ago

Answered by Dan-WiiU-Killer 3 months ago

  • Solved

I cannot login to Reddit

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version … (read more)

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version 119.0.1 (64-bit)). If I use Google Chrome or Microsoft Edge I log in with no problem.

Asked by Online_Rambo 3 months ago

Answered by Online_Rambo 3 months ago

Black Bar on top of new tabs

Was getting some crash reports....now have a black bar on top of new tabs...it finally scrolls when you are halfway down the page. any help would be appreciated. … (read more)

Was getting some crash reports....now have a black bar on top of new tabs...it finally scrolls when you are halfway down the page. any help would be appreciated.

Asked by mrmichel81 3 months ago

Last reply by cor-el 3 months ago

firefox browser

Firefox not responding to general websites on the web (Ex: Amazon.com, etc.). I have several Mozilla-recommended security extensions that may be working against my firefo… (read more)

Firefox not responding to general websites on the web (Ex: Amazon.com, etc.). I have several Mozilla-recommended security extensions that may be working against my firefox connecting to these general-in-nature websites.

Asked by se777 3 months ago

Last reply by zeroknight 3 months ago

Cannot Access USPS Website

Recently have been unable to access the USPS Website from any of my Firefox Browsers. Firefox displays the following Message: You do not have permission to access this p… (read more)

Recently have been unable to access the USPS Website from any of my Firefox Browsers. Firefox displays the following Message:

You do not have permission to access this page If you have found this page in error, please contact support Reference:10593116689666961403465577003670526342620034968299102359

Asked by irishmn98 3 months ago

Last reply by cor-el 3 months ago

bookmarks stopped working

When I select "bookmark this tab", in the Firefox browser, I used to get the window allowing you to choose where to put the new bookmark. This 'bookmark location' window… (read more)

When I select "bookmark this tab", in the Firefox browser, I used to get the window allowing you to choose where to put the new bookmark. This 'bookmark location' window no longer appears so you don't know where the bookmark has gone. Prior to now, this feature has always worked fine.

I quit Firebox and reopened it but the problem remains.

I'm using Firefox 119.0.1 (64 bit) (the most current vers.) on a Macbook Pro running Ventura 13.3. I switched from Chrome to Firefox on this new Mac.

Please help!

Thanks very much.

kdivad

Asked by kdivad111 3 months ago

Last reply by zeroknight 3 months ago

After the last Firefox update when you click an item on ebay the page won't display properly.

After the last update When you click on a product on eBay you get a disorganized page. See they upload image. I an not having this issue with any other browsers. E… (read more)

After the last update

When you click on a product on eBay you get a disorganized page.

See they upload image.

I an not having this issue with any other browsers.

Edge, Oprea, and Chrome all work fine.

Any Help?

Asked by J. Valadez 3 months ago

Last reply by cor-el 3 months ago

Opening Multiple Tabs

Hello, I have a spreadsheet with links. I need to open multiple links in the order they are in the spreadsheet. When I select multiple links and click "option+return", … (read more)

Hello,

I have a spreadsheet with links. I need to open multiple links in the order they are in the spreadsheet.

When I select multiple links and click "option+return", the links open in the opposite order.

https://share.greenarrowemail.com/XtXzltRD

I would expect the first link to the on the left and the second link to be on the right.

Is there anything I can do to make this happen?

Thanks in advance.

Jeff

Asked by Jeff Anderson 3 months ago

Last reply by cor-el 3 months ago