Firefox Support Forum

Hello,

I've just downloaded firefox, making the switch from chrome. Doing so I've migrated a couple of tabs and extensions I had. Totally it was 50 tabs, with 6 extensions, I've downgraded now with the switch and it's only 37 tabs and 2 extensions, even so firefox is using more ram than google by a large amount. With 50 tabs open, chrome was using 1.5gigabytes of memory. With the same 37 tabs and extensions, firefox is currently using 6 gigabytes of memory.

The tabs used are from reputable sources, so firefox shouldn't be breaking on these websites. The extensions I am using at the moment on firefox is, Ublock origin, Dark Reader.

As far as reputation goes, firefox should be using less Ram than chrome. Is there a setting I should know about to lower such performance issues? Firefox acceleration is ON.

Thank you for any answers.

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats.mozilla.org/report/index/7d671357-2d98-4bbc-b177-4029e0221221

I have tried disabling add-ons/ exensions, disabling auto-fill, downgrading security, reinstalling (even the ESR edition), deleting Firefox files from the library/application_support - but it doesn't simply work. Not sure if this is an OS issue.

Any ideas would really help. Getting the below info on the about:crashes each time:

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x0000000000000018

I have renewed my driver's license online and am ready to print the temporary version; however, when I click Print, I am told that I need to allow popups. I have no idea how to do this. I need help ASAP!

i somehow can't find the 'mozilla' folder in 'appdata/roaming'. i was trying to open my profile folder but it displays the message saying that it's 'unavailable'. i digged in further into the problem and found out that i had no such mozilla folder in appdata. is there any way to fix this problem? or am i just missing something?

Hi,

I'm having trouble connecting to a specific webpage on the internet.

The link is: https://www.canadiantire.ca/en.html All I get is a blank page.

It is a popular retail chain store in Canada. I know the website is up and running because I can connect to it using another PC at home.

How do I check what messages are sent from my FF browser to the website?

And then - what is received at my browser from the website?

BTW - I have cleared the cache and restarted FF - and still cannot connect to it. There are 3 other websites that I have trouble displaying and interacting properly. How do I know this? - Well - I tried the 3 other websites from other PCs within my home network and these websites work properly.

mjl

When you open a web site, a tab is created up top under the "File," "Edit," "View," etc. tabs. And, obviously, if you have more then one site open, they're all there. But this week I noticed that with the fourth tab, they stop being visible, and there's arrows on the far left and right. So if you have five or six pages open and you want to go back to the first tab/web site, you have to hit the arrow on the far left to make that tab visible, and then click on the tab.

So they went from one step/click to two, or three, or four! Sometimes I have to click around to find the tab I want. Also, there's times I just want to see if a site/tab is there. Now, I have to click the darn arrow and find it!

Why do they do this? If it aint broke, don't fix it!

I don't want it like this. At all. I want all the tabs there, without any arrows. Just like it always was. How do I get it back to what it was?

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent, but the most frequent failures are searches using either the address field or the dedicated search field - much of the time I just get a blank page, and at first it looks like it might be trying to load something, but after awhile the "X" abort icon changes to the reload icon, signaling that it thinks it is loaded or has given up. Success or failure seems to come in waves or phases, not completely random - immediately retrying will usually not work. If I can get to the Google home page by typing "google.com" directly (which has a much better batting average than searching in the address/search fields, although not always), I can search directly on the Google page without trouble for some mysterious reason (perhaps that fills the page using AJAX rather than reloading - I'm not sure). But then clicking on one of the results might not work, because that initially goes to a Google URL before redirecting to the requested page. I've resorted to extracting the page location from that redirection URL just to bypass Google.

Other Google services have problems, too. YouTube's home page usually loads outlines of videos, but sometimes it fails to fill in thumbnails and other details or does so VERY slowly. Occasionally even reCaptcha will fail to load when I'm trying to log into some site that uses it. And even when something appears to fully load and function (e.g. a couple Google Sheets I use daily), often the "stop loading this page" X and hourglass on the tab will remain, indicating that it thinks something is still loading (in that case, it seems to never time out - I either click the X or ignore it). All these types of failures started at the same time, so they seem to have a common cause.

I have not noticed any problems with sources that are not owned by Google. And Chrome and Edge have no problems at all. So apparently it's specifically Firefox and Google that are not getting along. I'm running Firefox 108.0.1 (in PortableApps, although located on my hard drive) on Windows 11.

These failures happen even if I start Firefox in troubleshooting mode (which proves it's not caused by an add-on) or open Google in a private window so that there are no cookies involved. Since Chrome works, I also tried using the User-Agent Switcher add-on to pretend I'm Chrome, but that also has no effect. I expected to see tons of other complaints about this on the web, but there have been surprisingly few, and the only suggestion that seemed relevant (and effective for some people) was to set "security.tls.enable_0rtt_data" to false, but that has not made any noticeable difference in my case.

I waited through a couple Firefox updates, hoping it would just get well, but I've lost patience. Are there any new ideas out there?

after the last update, the keyboard shortcut shift+esc opens the processes menu. i would like to disable it - this is the same shortcut that i frequently need to use on a specific website, and needing to close the processes menu every time is deeply annoying

The main youtube page loads and displays ok. As soon as a video is played (even in preview), firefox crashes. I'm on Linux Manjaro. other websites with video work fine (for ex Vimeo) I tried disabling all my addons and plugins in the normal mode (not troubleshoot mode) and it still crashes. However, the troubleshoot mode works fine ! Refreshing firefox didn't fix the issue. I have another computer with Linux manjaro and firefox works just fine. I spent a lot of time trying to understand what's wrong but I really don't see why.

Thanks in advance for your help.

I installed firefox as a flatpak on ubuntu 22.10(kinetic kudu) and everything works fine except for one thing,that being the fact that i cant seem to drag bookmarks from one folder to another, as as soon as the bookmark is dragged from the folder towards another dropdown menu the entire bookmark dropdown closses. as soon as that happens i also cant seem to type inside of firefox restarting firefox fixes the latter issue but not the former.

i hope i explained the problem well

I have been fighting with Xfinity.com for too long now over a "rendering error occurred: invalid time value" message when I log in to their billing function for my account. I am using a Windows 7 PC with whatever Firefox version is the most current.

Among the responses from their "experts," I see something that has to do with "browser add-ons may be causing your problem."

I have looked at my Firefox settings > manage your extensions as well as settings > manage your plug-ins. Under Extensions enabled I have 2: Norton Safe Search and Norton Safe Web. Under Plug-Ins enabled I have OpenH264 Video Codec and Widevine Content Decryption Module. That's all. Could any of these be causing the problem?

Does this "rendering" error have anything to do with Javascript? (I thought Firefox did not support Java so never paid any attention). If it does relate to Javascript, how do I fix my Firefox browser settings to enable it for the Xfinity.com website to see if that fixes anything?

This is so incredibly discouraging.

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash.

For years I've been using the extraction method of the executable to create a Firefox portable application. Upgrading only involves the install folder. The profile remains untouched, unaltered.

I had an incident of profile corruption a couple months ago, with basically Firefox launching with most features not working, i.e. toolbar buttons, toolbar menus, etc. Yesterday, for a short time, aside from two crashes, I had a similar experience with the buttons, but not quite the same. My default built in Firefox buttons worked, but my extension buttons didn't. I also noticed on a page that I regularly visit, Ublock origin wasn't doing it's regular job of blocking, and the Ublock button was non-responsive.

I'm also in the process of using the Brave Browser for the first time. The reason I'm posting this here about this subject, including a Brave experience, is that at the same time I was experiencing the Firefox erratic behavior, Brave was crashing as well; freezing; tabs not loading.

Considering the Brave tabs not loading, and the temporary Firefox Ublock origin failure, etc., I'm wondering if there might be something in common here? Maybe an internet connectivity issue at the time?

I can connect bluetooth devices to my SurfaceGo and successfully direct audio output to them using Chrome, Edge, or internal sound files. But in Firefox the audio only goes thru the internal speaker no matter which audio output device I select. Is there some setting I need to fix so that Firefox will speak to bluetooth devices?

Using Firefox v108 Win10.

When I do a search on eBay I get a search result page. Everything is fine.

The problem is, when I click on an item to get details, the address bar shows an exclamation mark on the lock icon. The message says, "Connection not secure. Parts of this page are not secure (like images)." It continues to say, your connection to this site is not private. Information you submit could be viewed y others (like passwords, messages, credit cards, etc.) "Your connection is not private and information you share with the site could be viewed by others."

No way am I using eBay like this. Date and time are good, cleared cache and restarted numerous times, rebooted modem/router couple times and ran cCleaner. The home page and search pages are ok. The problem is when I click on an item to get details.

Microsoft Edge works fine. I don't get the exclamation mark on the lock icon or the security message when using Edge. Called eBay and they said everything is ok but put in a work order... been months and never heard back from them. Comments/suggestions?

I am prevented from downloading an important document because the site says that I need to disable an ad blocker. I am not aware of having an ad blocker and nothing shows up in add ons and extensions. How do I find and disable an ad blocker that I cannot find?

Items won't load from a website that was fine 3 or 4 days ago. I have checked the tracking protection and everything else I can find. I even disabled/removed my adblocker even though it was previously working when it was whitelisted. I need to troubleshoot this problem. 2 websites have the same content but it is only "blocked" on one of them.