Showing questions tagged:

How can I delete scam messages that say "Trojan Virus deteced/"

I get scam messages that say "Trojan virus detected!" on Mozilla Firefox which I cannot delete. I have run antivirus scans which show there is no virus or malware. I have… (read more)

I get scam messages that say "Trojan virus detected!" on Mozilla Firefox which I cannot delete. I have run antivirus scans which show there is no virus or malware. I have shut down the desk top. How can I go to reinstall Mozilla Firefox default settings or do you have another solution?

Solved 1 1 36

my yahoo e-mail stopped working and I think there was just a firefox update a couple days ago

I think firefox did an update a couple days and now my yahoo e-mail won't work, I can open and read but can't reply or wright a new e-mail none of the buttons are work… (read more)

I think firefox did an update a couple days and now my yahoo e-mail won't work, I can open and read but can't reply or wright a new e-mail none of the buttons are working either even the settings button. do i need to change settings in firefox.

Open 1 1 90

how to make firefox my browser with duckduckgo the search engine

First, please explain the relationship among Firefox, Mozilla and DuckDuckGo. Second, how to make Firefox open when compuetr starts. Third, how to make DDGo the search en… (read more)

First, please explain the relationship among Firefox, Mozilla and DuckDuckGo. Second, how to make Firefox open when compuetr starts. Third, how to make DDGo the search engine. Finally, how to delete email contacts. I have been doing some, but others show a red triangle and say "cannot delete this". Thank you for helping me, someday,soon, I hope , to escape the greedy clutches of MS. Gail

Open 1 1 63

Password and usernames that are saved in the login forms of visited websites

Hello ! How can I retrieve password and usernames that are saved in the login forms of visited websites ? I know how to see "password and login" in Mozilla settings (Pri… (read more)

Hello !


How can I retrieve password and usernames that are saved in the login forms of visited websites ?

I know how to see "password and login" in Mozilla settings (Private life & Security / Saved Passwords).

But on some websites, the connection to my account is automatic : password and usernames are saved in the login forms (like cookies may be ?), and they are not present in Mozilla setting and Saved Passwords.

I didn't find anything in the web on my request.


Is it possible te recover this recorded data ?

Thank you by advance.

Open 3 1 487

change ui fonts on toolbars without affecting web page text

I've pretty much exhausted my simple little mind about this problem. At some point around the beginning of the year, Firefox changed the fonts on all my toolbars to som… (read more)

I've pretty much exhausted my simple little mind about this problem. At some point around the beginning of the year, Firefox changed the fonts on all my toolbars to some ridiculously miniscule font. I've queried Google's AI several times, tried every solution I've received, all to no avail. Is there a way to do this? I just want to enlarge the font in all the toolbars, not the web site contents, and lock it in. Thanks to whoever can help me achieve this.

Open 3 1 9

Remove Pop Up blocker

How do I remove the pop up blocker on Firefox for certain websites? I am doing an online course and each introduction for each chapter has a short video that pops up but … (read more)

How do I remove the pop up blocker on Firefox for certain websites? I am doing an online course and each introduction for each chapter has a short video that pops up but as soon as that happens Firefox sends a "Critical error" message then the video stops so I thinks that's happening because pop up blocker is turned on and I just dont know how to turn pop up blocker off for specific websites only like this one I am using for my study course. How can I turn the pop up blocker just for this one website so that this doesn't keep happening?

Open 1 1 415

"Profile Missing" Error

Hello, When I went to launch Firefox after starting up my PC this morning, I was greeted with: "Your Firefox profile cannot be loaded. It may be missing or inaccessible".… (read more)

Hello, When I went to launch Firefox after starting up my PC this morning, I was greeted with: "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

I went right to the Mozilla forums and found the help page [https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing...] . In this article it detailed how I should go into my AppData, then Mozilla, then Firefox, and look to see where my profile.ini file is. My profile.ini file was there, alongside the installs.ini and a few other folders. I attempted also to launch the profile manager using run and the "firefox.exe -P" command, but I got the same profile error as when I tried launching the app. The help page then recommended deleting the profile.ini file and then launching Firefox to hopefully remake the default profiles.ini file and enable me to launch Firefox, so I attempted that. When I tried relaunching Firefox, the profiles.ini file did not re-appear in my Firefox folder.

I then tried deleting the Firefox folder itself, and relaunching Firefox. This resulted in it being remade, but with just 2 folders left: Crash Reports and Pending Pings. Obviously that's not ideal, so I right clicked the Firefox folder and used the Windows "Previous versions" feature to restore the Firefox folder to a backup of how it was this morning. I then re-tried launching and I still got the same missing profiles error message. I also briefly attempted manually making a new profiles.ini file with notepad, and pointing it towards my Profile withing my Profiles folder, but that still resulted in the same missing profiles error.

This is basically where I am at now. I have confirmed that I do in fact see my actual profile in my "C:\Users\****\AppData\Roaming\Mozilla\Firefox\Profiles" folder, and as far as I can tell my profiles.ini file correctly points towards it. I did another reset of my Firefox folder to a backup of where I was at this morning before attempting anything. I can confirm my Windows account (Admin, and only account on the computer) has full read and write access to all Folders and files within the Mozilla folder, although I will mention some of the files in the Firefox folder were marked with the "Read-Only" attribute (not sure if that matters, but I tried unchecking those and still no luck)

As far as I can tell I have thoroughly exhausted all the easily accessible tips on the internet for solving this, so I am wondering what to try next?

TLDR: Error: Your Firefox profile cannot be loaded. It may be missing or inaccessible" Already Attempted (And failed): -deleting and prompting a remake of the profiles.ini folder -using firefox.exe -P to launch Profile manager -deleting Firefox folder to prompt a remake of that -multiple uninstalls and reinstalls of Firefox -manually remaking profiles.ini file after it didn't come back after deletion

Will link images of (1) profiles.ini file. (2) Profiles folder.

Solved 8 1 499

How to enable the free Firefox VPN?

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've check… (read more)

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

Solved 4 1 528

Location wrong for about 2 weeks

This is only an issue in Firefox, so it's not an issue with my ISP or anything. Chrome shows my location correctly. Around 2 weeks ago after an update to firefox, it's ju… (read more)

This is only an issue in Firefox, so it's not an issue with my ISP or anything. Chrome shows my location correctly. Around 2 weeks ago after an update to firefox, it's just been constantly showing my location as Dublin. I'm in the UK. Certain sites show it correctly, some don't. Google doesn't show it right.

Several sites i check show it in the UK correctly, but google and a couple others show as in Dublin. I only run a limited number of extensions, Ublock surfshark, and bitwarden. If I put a uk location on surfshark, then google is right, but turning it off and then it is back to ireland.

Solved 3 1 81

I have all of these popups on firefox about viruses, trojans etc. I can't stop them and it samys Mozilla Firefox on them. How do I stop it?

I am all of these popups on Firefox. They say trojan virus detected, malware, detected. It's on an on. How do I stop this? all of the popups say Mozilla Firefox on … (read more)

I am all of these popups on Firefox. They say trojan virus detected, malware, detected. It's on an on. How do I stop this? all of the popups say Mozilla Firefox on them. I uninstalled Firefox and the next day reinstalled it. Same problem. I use Malwarebytes and it doesn't stop it. I don't have this problem on Chrome

Open 2 1 18

FF getting to be overloaded with options...

It was nice when FF was simple to use....unimcumbered with all the options...like the latest...profiles. Why? It's getting to be as complicated as E and C..you don't nee… (read more)

It was nice when FF was simple to use....unimcumbered with all the options...like the latest...profiles.

Why? It's getting to be as complicated as E and C..you don't need all those options - that's why I use FF.

Get rid, or allow the user, to pick and choose, and dump the unwanted stuff from cluttering the tool bar and other options. Just a suggestion that can be made to FF any longer. Use to be they'd welcome feedback.

Open 5 1

Automatically signed out and broke bookmarks and password saves.

Three times now this year, I have been automatically signed out of my Firefox account on desktop with no cause. No updates or data clearing to cause it. Every time when I… (read more)

Three times now this year, I have been automatically signed out of my Firefox account on desktop with no cause. No updates or data clearing to cause it. Every time when I log back in despite having my Firefox synced to my mobile app, my bookmarks & passwords all break. Passwords deleted, bookmarks dysfunctional. I try syncing to restore them. Doesn't work. If I restore from backup, it fixes my bookmarks, but not my passwords.

After the second event like this, I changed my Mozilla password, but seeing as this just occurred a third time this year, that didn't stop it. I reiterate: I DID NOT SIGN MYSELF OUT. I DIDN'T DO DEVICE MAINTENANCE THAT WOULD HAVE SIGNED ME OUT. Sync SHOULD restore these but isn't.

Open 1 1 27