WidevineCDM plugin has crashed. On all DRM protected video streaming services that I could test.

On Windows 11, for the last two days, whenever I try to open Netflix, it says "WidevineCDM plugin has crashed". I've also tried Amazon Prime Video and Apple TVs+. It alwa… (read more)

On Windows 11, for the last two days, whenever I try to open Netflix, it says "WidevineCDM plugin has crashed". I've also tried Amazon Prime Video and Apple TVs+. It always crashes and displays the crash thing and asks me to submit report.

I also use firefox on a Linux distribution that is dualbooted on the same machine. No crashes there. I recently updated my graphic card's vBIOS and firmware(RTX 4080) using the utility provided by the manufacturer of the card. But even after updating this and rebooting, I was able to watch a couple of episodes of a show without any problems. However, the second time I tried to open Netflix after the {graphics card updates + reboot} + {1 or 2 extra reboots} the plugin has been crashing on me constantly.

I think it might be a graphics card thing or a Windows thing. The problem is, there seems to be very little information on troubleshooting anything related to Widevine. I found no information on how to delete it and re-install it. I have tried to enable Integrated graphics only in BIOS and plugged the monitor into one of the motherboard's display output(for integrated graphics). Same result.

I have submitted crash reports: https://crash-stats.mozilla.org/report/index/3d9cc9fa-7f6b-465a-9895-e2b6b0240724 https://crash-stats.mozilla.org/report/index/73835b7c-7393-47ee-94b8-d24410240724

Asked by Moosic Mann 2 months ago

Master Password

I've used Firefox daily for more than 15 years. Suddenly, it locked me out and covers my screen with a dropdown asking for a Master Password. There is no way to get past … (read more)

I've used Firefox daily for more than 15 years. Suddenly, it locked me out and covers my screen with a dropdown asking for a Master Password. There is no way to get past it as I have no record of ever having or using one. eMails to Mozilla about this have gone unanswered. I am happy to erase and replace, but then I lose all the Passwords I have stored Firefox . How do I get the words I need and get to the Passwords? Thank you.

Asked by Jim 2 months ago

My Roboform add-on is not working

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm S… (read more)

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm Start Page has detected RoboForm browser extension but cannot connect with it. Please update RoboForm browser extension. How do I update the RoboForm browser extension? Thanks for any help you can provide to resolve this issue.

Asked by lawgersh 1 month ago

Last reply by MarkRH 1 month ago

  • Solved

switch port on mouse scroll

Back in the days it was always possible to change Proxy port number (or, I believe, any other numeric value) by moving the mouse scrolling wheel when the cursor is placed… (read more)

Back in the days it was always possible to change Proxy port number (or, I believe, any other numeric value) by moving the mouse scrolling wheel when the cursor is placed inside the related field. I don't know whose intelligent decision it was to disable this functionality, but it has gone since the last update (v130.0). Now the window scrolls regardless of the cursor position. It looks like it works fine, but for those who are used to this kind of functionality, it turns out to be inconvenient.

Please, roll this back before it's too late :) Thank you.

Asked by techmanage 3 weeks ago

Answered by cor-el 2 weeks ago

Can't see all my bookmarks

I can't see all of the bookmarks added to a particular topic. I can only see the oldest ones. When I try to search them or edit them they are all there but there seems to… (read more)

I can't see all of the bookmarks added to a particular topic. I can only see the oldest ones. When I try to search them or edit them they are all there but there seems to be a limit to the ones which are displayed. I think this behaviour has just started after an update.

Asked by djl101 3 weeks ago

Facebook.com Hacked my system?

While waiting on my Bank website to load (was very slow) why did Waiting on www.facebook.com show at the bottom the whole time? I did a screen shot. How can I completel… (read more)

While waiting on my Bank website to load (was very slow) why did Waiting on www.facebook.com show at the bottom the whole time? I did a screen shot.

How can I completely block Facebook from accessing my system through firefox?

Asked by appraisalres 6 days ago

Last reply by ThePillenwerfer 6 days ago

open new tab always crash, pop up firefox crash reporter.

AdapterDeviceID: 0x9a60 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 21.2.6.0 AdapterVendorID: 0x8086 Add-ons: jid1-93WyvpgvxzGATw%40jetpack:4.2.0,%7B5efceaa7-f3a… (read more)

AdapterDeviceID: 0x9a60 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 21.2.6.0 AdapterVendorID: 0x8086 Add-ons: jid1-93WyvpgvxzGATw%40jetpack:4.2.0,%7B5efceaa7-f3a2-4e59-a54b-85319448e305%7D:1.9.1,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,amazondotcn%40search.mozilla.org:1.3,langpack-en-GB%40firefox.mozilla.org:128.0.20240704.121409,langpack-en-CA%40firefox.mozilla.org:128.0.20240704.121409,langpack-zh-CN%40firefox.mozilla.org:128.0.20240704.121409 AvailablePageFile: 28491313152 AvailablePhysicalMemory: 20086943744 AvailableSwapMemory: 32767995904 AvailableVirtualMemory: 24737120256 BackgroundTaskMode: 0 BuildID: 20240704121409 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1725931742 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsCriticalError: |[0][GFX1-]: Failed to create EGLContext!: 0x300c (t=0.444204) GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1721025329 IsWayland: 0 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 Notes: Ubuntu 20.04.6 LTSFP(D00-L1000-W0000000-T01) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x2520WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 109 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1725931737 SubmittedFrom: Client TelemetryClientId: 90d3e952-5df1-401a-93e5-090617b205dc TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240704121409","version":"128.0","vendor":"Mozilla","displayVersion":"128.0","platformVersion":"128.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":"ubuntu","distributor":"canonical","distributorChannel":"ubuntu","partnerNames":["ubuntu"]},"system":{"memoryMB":31811,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-113-generic","locale":"en-US","distro":"Ubuntu","distroVersion":"20.04"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":"Mesa Intel(R) UHD Graphics (TGL 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text on a web page and send it to Google Translate or listen the pronunciation","name":"To Google Translate","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19913,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19909,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19767,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19909,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19767,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"128.3.0","scope":1,"type":"extension","updateDay":19909,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19767,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"langpack-en-GB@firefox.mozilla.org":{"version":"128.0.20240704.121409","scope":4,"type":"locale","updateDay":19909,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (GB) (en-GB)","name":"Language: English (GB)","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":19767,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"langpack-en-CA@firefox.mozilla.org":{"version":"128.0.20240704.121409","scope":4,"type":"locale","updateDay":19909,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for English (CA) (en-CA)","name":"Language: English (CA)","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":19767,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"langpack-zh-CN@firefox.mozilla.org":{"version":"128.0.20240704.121409","scope":4,"type":"locale","updateDay":19909,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for 简体中文 (zh-CN) – Simplified Chinese","name":"Language: 简体中文 (Simplified Chinese)","userDisabled":false,"appDisabled":false,"foreignInstall":true,"hasBinaryComponents":false,"installDay":19767,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{5efceaa7-f3a2-4e59-a54b-85319448e305}":{"version":"1.9.1","scope":1,"type":"extension","updateDay":19970,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Free Translate Website, Translate PDF & Epub eBook, Translate Video Subtitles in Bilingual","name":"Immersive Translate - Translate Web & PDF","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19922,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19913,"updateDay":19913},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"pin-email-and-calendar-tabs-existing-user":{"branch":"control","type":"nimbus-nimbus"},"spotlight-modal-to-drive-accounts-via-backup-value-prop":{"branch":"backup","type":"nimbus-nimbus"},"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"},"relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"consolidated-search-configuration-row-desktop-relaunch":{"branch":"rollout","type":"nimbus-rollout"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"},"home-and-newtab-wallpapers-v2-rollout-global-relaunch":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fpp-floating-point-protection-rollout-linux-only":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 5164afe5-7364-4dba-9815-702f67b2ec88 Throttleable: 1 TotalPageFile: 66124271616 TotalPhysicalMemory: 33356275712 UptimeTS: 4.36410221 UtilityProcessStatus: Running Vendor: Mozilla Version: 128.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.


about:crashes bp-f2fbefed-0b62-4ce8-9d73-70d8b0240910

i need help, thx.

Asked by Zhenbin Liu 3 weeks ago

cannot open link

When I try to open an eMSN link in my Medicare account. It says that" Website will not allow Firefox to display the page if another site has embedded it" I tried right c… (read more)

When I try to open an eMSN link in my Medicare account. It says that" Website will not allow Firefox to display the page if another site has embedded it" I tried right clicking on the eMSN link to open it in a new window but that results on the same message. Thanks for your help.

Asked by Jonnie le Chat 2 months ago

  • Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

Get rid of these stupid outlines around object on the toolbars

Looks like [removed] garbage, stupid [removed] decision to make. I want them gone you ignorant [removed]. (edited for language; Mozilla Support rules and guidelines) … (read more)

Looks like [removed] garbage, stupid [removed] decision to make. I want them gone you ignorant [removed].


(edited for language; Mozilla Support rules and guidelines)

Asked by thejoshuatiberius 4 weeks ago

Last reply by cor-el 4 weeks ago

  • Solved

Tabs disappeared

Hi, I've started my laptop after 3 days, opened Firefox web browser and all my tabs are closed / lost. If I try History -> "Recently closed tabs or windows" is greyed… (read more)

Hi, I've started my laptop after 3 days, opened Firefox web browser and all my tabs are closed / lost. If I try History -> "Recently closed tabs or windows" is greyed out. How can I recover all my tabs from this computer?

Thank you, Tudor

Asked by tudorpatru 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

Costco

Can't sign in to Costco.com after version 128.0 update. Have done all the usual: Disabled blockers, cleared ALL history-based items. Sign-in screen greys out for a fra… (read more)

Can't sign in to Costco.com after version 128.0 update. Have done all the usual: Disabled blockers, cleared ALL history-based items. Sign-in screen greys out for a fraction of a second then returns to sign-in form with PW and email still there. Tried "forgot password." Got as far as entering emailed verification code then screen goes a darker grey and the spinning wheel stays forever. Can log in with other browsers. Can log in with a different machine. What to do...

Asked by Hank Isaac 2 months ago