Firefox Support Forum

Hi y'all,

So I recently switched to using Soundcloud, and whenever I try to access the website again, I have to reset cookies and log in again. A similar issue has been happening when I use Twitter (I can't log out of my account). I've tried resetting firefox, uninstalling and reinstalling, absolutely nothing is working. Can someone please help me? Thanks!

The text for certain parts of the calendar screen are jumbled and impossible to read. I don't have this problem when I open the calendar app using Chrome or Chromium, or in Firefox on my Macbook. It seems to be unique to my Firefox browser on my Ubuntu machine. I am attaching a screen shot that indicates the jumbles I see. The most prominent ones appear on the top line where one can change the week and day one is viewing. There are other places as well which are easily seen on the screen shot, especially when it is "blown up". I don't know how to fix this.

In any case, thanks in advance for your help and consideration. Best wishes, Paul Muhly

I have recently lost trust in Windows and went back to Ubuntu. Work computer can probably boot back into Win11 if I try and it's on 22.04LTS. Home laptop was Win 10 but I'm not sure it is able to boot to that. Anyhow:

I had a great workflow with containers and handling a few different accounts and there are probably 100+ unique strong passwords saved in my firefox sync. Now I get to linux, get things set up ... and now I have to start over with everything. Most accounts, I'm totally OK to just "Forgot Password" because then it's a great chance to get a newer, longer, meaner passwd and review if I can turn on 2FA, etc. But there are sites that are slipping through the cracks; sites that are a little broken about recovery.

On an aside, I do have the windows filesystem and poked around Users/me/AppData/Roaming/blahblah/profile/files. There are json files with encrypted usernames and some sqlite DBs. Is there a mechanism for merging the "old" AppData into ubuntu's ~/snap/firefox/profile ?

Or is there a means to get user/pass out of those files? I'll see if I can get logged into the work computer tomorrow since I see there's an export option, which is a good backup plan if there isn't a way to import.

Thanks! Krista

The problem today is with the CA FTB website https://webapp.ftb.ca.gov/MyFTBAccess/Login/AccessYourAccount, I reset the firefox security setting to standard and emptied the cookies and cache. Didn't help. Edge has no problem with the site. There have been other sites with problems lately too such as the login to Vanguard online accounts which logs in, but some features on the site don't work. I don't like Edge, but I'm having to use it too often lately. I believe these problems came up within the last few months. Do you need any further information with which to troubleshoot?

I dug around the various sites ... here, bugzilla, and the discussion. Didn't see a way to discuss it without blabbing the observation for all to see? I'm a mildly paranoid software engineer...

Thanks, Krista

My tabs do not open correctly. They are squeezing in between the < and > and I have to try to find it? There is a big bracket showing between those two < > arrows.

I have no idea what happened but before the tabs started acting crazy, when I opened FireFox it was very, very small print that I had to resize with the 'Control, mouse up' move.

MY INBOX HAS CHANGED IN ITS APPEARANCE WHERE AS THE SIZE OF THE SPACE FOR THE EMAILS ALLOWS ONLY FOUR EMAILS TO BE VIEWED ON THE WHOLE SCREEN. I USED TO SEE MAYBE TEN. ALSO THE TOP OF THE SCREEN HES BECOME VERY LARGE WHICH CUTS DOWN ON THE AMOUNT OF INFORMATION I RECEIVE. I HOPE I MADE MYSELF CLEAR. THANK YOU RON

Few days after installing a strange border started appearing around the app unless I'm in full screen which I don't like to use. What's happening and how can I stop this?

My Firefox browser updated to the newest version automatically, and now ALL my passwords are gone! I've tried looking for answers in this forum, which seems to be all directed to programmers. I'm not a programmer, and don't understand about "running files". Here's what I've done: 1) %APPDATA%\Mozilla\Firefox\Profiles\ 2) found the folder - Profiles-99a2cfwo.default

    a) login - only TWO logins are saved
    b) login.json - only TWO logins are saved
    c) login.backup - only TWO logins are saved
    c) login.json.corrupt - it doesn't open
    e) Key4 - my computer doesn't allow me to open "system files" type .bd

3) I've also gone to about:logins and only saw TWO saved logins 4) Tried to export the csv file. The same, only TWO logins saved

I've used Firefox for YEARS, so needless to say I had dozens of logins saved there. Please help me to get it back.

Was online at Facebook.com and playing a game when suddenly I got the error (SSL_ERROR_RX_RECORD_TOO_LONG) that came up,and have not been able to return to that page since. Please help I am no computer wiz!!! Thank you, Leslie Holt

Update your information about Proton Mail from Canton, Geneva. It was Protonmail.com. It has been changed to proton.me, so my email address is [edited] @proton.me, [edited] @pm.me, or [edited] @pm.me. I like this company because my email is encrypted from the moment it leaves my computer until it reaches its destination. My problem is that you are telling me that my email address, [edited] @proton.me is not valid. It most certainly is valid and it works in my email. But signing into Firefox I was told my email isn't valid, and there's nothing but (hopefully) talking with you about it that could change your program's mind. Please update your program, because very soon protonmail.com won't get my email to me. The company has changed its name and how it does business. And I love Firefox because it is much safer and more secure than Gmail was -- they just pulled my account one day along with my contact list. At the time I was president of our community's Arts and Crafts Club with 170 members. It was very hard to write that month's newsletter. Please fix my problem.

Sincerely,

Simone Meeker [removed PO box information from public] [edited] @pm.me, [edited]@pm.me, [edited] @proton.me.

I'm trying to import my login data from chrome over to firefox as I'm switching browsers, but whenever I try to, it says that it has succesfully transported the files even though it hasn't. My bookmarks transfer over just fine, but my passwords don't. I have tried making a new profile and deleting the old one, going to about:config and changing signon.management.page.fileImport.enabled to true, but it still didn't work. I also tried deleting the files in firefox that store the passwords and trying again, but still nothing. I feel like I'm out of options, can anybody help here? And yes, chrome is closed

Hi,

I come back to use Firefox and discovered my personal email was associated with an account I created 5 years ago with my professional email that has been destroyed since then.

In the Firefox account settings it says: "Access your account if you can’t log in to your primary email."

But if I try to "Make primary" my secondary email it asks for a confirmation code from the primary email which I don't have access.

If I want to remove my secondary email in order to use it to create another account, it asks for a confirmation code.

If I want to delete the account, it asks for a confirmation code.

It's hard to understand what the use of a secondary email if it can't be used when needed.

What are my option to be able to use my personal email (secondary email of an existing account). Doesn't matter if I have to recreate an account but my personal email is locked to that account.

PS: I have access to the Firefox account but can't access the primary email.

Regards,

In creating a new account, I have long relied on Firefox offering to create a password. Now, though though I verified that automatic password generation is turned on in Settings, the feature is no longer working. How can I get this feature to work?

I have two windows devices and I have a lot of passwords saved on one of the devices and when I try to use those passwords on my other device they are not there. Going into the about:logins section I see that there are only a few passwords saved there despite having many saved on the first device. I have made sure that I am signed in, and that sync is enabled and yet it still doesn't work.