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firefox randomly goes blank / white / black

Hi everyone, I am using a ThinkPad with AMD Ryzen 7840u and the integrated radeon 780m gpu (Windows 11). Via a Lenovo docking I am connected to a screen with resolution … (read more)

Hi everyone, I am using a ThinkPad with AMD Ryzen 7840u and the integrated radeon 780m gpu (Windows 11). Via a Lenovo docking I am connected to a screen with resolution 3440x1440.

Sometimes when using firefox, all browser windows suddenly go blank (white/black screen). It mostly appears when a video is playing (e.g. the website from framework laptop (https://frame.work/at/de/products/laptop13-diy-intel-ultra-1) causes the issue very reliable... In the screenshot attached this website was running on the right side of the screen.

I tried the different drivers, the official ones from Lenovo and the latest from AMD over several months now. The issue appears on both driver versions, sometimes more sometimes less. I also tried several troubleshooting methods like resetting firefox and so on...

When I do click into a blank browser window the window comes back to life. Sometimes I have to minimize and maximize all windows to make them viewable again.

Any ideas how to get rid of this behavior?

Asked by gamebird92 7 hours ago

Firefox updated to 127 even though I indicated not to

I first mentioned this in r/Firefox, and was asked to re-post here. My FF just updated to 127.0.1 even though I have "Check for updates but let you choose to install the… (read more)

I first mentioned this in r/Firefox, and was asked to re-post here.

My FF just updated to 127.0.1 even though I have "Check for updates but let you choose to install them" and told it to wait. This was on a Windows 11 box. Everything seemed fine, but then one of my tabs crashed. I selected the reload tab option, at which point it informed me it could not load the tab because a background update had happened and I was now required to restart Firefox.

I'm not certain what version of FF I was on, I believe it was either 126 or 126.0.1.

Now, to be completely fair, I cannot with 100% certainty say that I clicked on the update later option. That said, as I _did not want to update then_, and I have put off the update before, it seems unlikely I would have made the mistake, but I wasn't recording everything I did so I can't play it back and prove it. My initial reaction was to associate it with the tab crashing somehow, as everything was working as expected right up until that moment.

Thanks

Asked by pobox3 3 weeks ago

Last reply by pobox3 13 hours ago

keyword for bookmarks on "bookmark this page"

Hi. I have a question. Can i add a keyword to bookmark pages instantly. What i mean by instantly is when i bookmark a page can i add a keyword instantly without going to … (read more)

Hi. I have a question. Can i add a keyword to bookmark pages instantly. What i mean by instantly is when i bookmark a page can i add a keyword instantly without going to the bookmark saved location and then edit it and add it from there. I just want to press crtl + d ( bookmark shortcut ) and then when i do that i can add a keyword without the need of going to the saved location of the bookmark.

Asked by neL 15 hours ago

sites are automatically signed out

Just moved from win 7 to win11. Pity me. Used sync prior to using FF on 11. Sites I remained signed into with 7 now have to be signed in every time with win11. Even if Fi… (read more)

Just moved from win 7 to win11. Pity me. Used sync prior to using FF on 11. Sites I remained signed into with 7 now have to be signed in every time with win11. Even if Firefox isn't closed between visits. ex: Youtube, forum sites, etc. I don't know if this is FF or win11 doing it. I didn't change any settings in FF on 11. Any help or direction appreciated.

Asked by John 4 days ago

Last reply by John 16 hours ago

Can't sign into eBay

A week or so ago (About the 18th July) I found that I could no longer log into eBay with Firefox. When I try to log in it comes up with a big read banner with the words … (read more)

A week or so ago (About the 18th July) I found that I could no longer log into eBay with Firefox.

When I try to log in it comes up with a big read banner with the words "We ran into a problem. Please try again later." inside it.

Using any other browser works.

I am just assuming an update, either Firefox or Windows has broken something.

I disabled my Firewall to see if that had any effect... no, it didn't.

I am not running any ad blockers.

I have also found others who have suffered the same issue on another forum.

Any idea's?

Cheers, Glenn

Asked by gat58 20 hours ago

Failure to connect to sites that have worked OK for years

There are two websites that I have been connecting to for years using Firefox in Windows 11. Recently, Firefox has not been able to connect. With one (https://www.medica… (read more)

There are two websites that I have been connecting to for years using Firefox in Windows 11. Recently, Firefox has not been able to connect. With one (https://www.medicare.uhc.com/aarp), I can see it trying to connect but it just never happens. Another (auth2.care360.com) gives the message "An error occurred during a connection to auth2.care360.com. PR_CONNECT_RESET_ERROR". Firefox is my primary browser. When I use Edge there is no issue connecting to either of these sites. I have not installed any new security software since the issues started and have always taken standard software updates.

Asked by tdaccbus2 21 hours ago

WidevineCDM plugin has crashed. On all DRM protected video streaming services that I could test.

On Windows 11, for the last two days, whenever I try to open Netflix, it says "WidevineCDM plugin has crashed". I've also tried Amazon Prime Video and Apple TVs+. It alwa… (read more)

On Windows 11, for the last two days, whenever I try to open Netflix, it says "WidevineCDM plugin has crashed". I've also tried Amazon Prime Video and Apple TVs+. It always crashes and displays the crash thing and asks me to submit report.

I also use firefox on a Linux distribution that is dualbooted on the same machine. No crashes there. I recently updated my graphic card's vBIOS and firmware(RTX 4080) using the utility provided by the manufacturer of the card. But even after updating this and rebooting, I was able to watch a couple of episodes of a show without any problems. However, the second time I tried to open Netflix after the {graphics card updates + reboot} + {1 or 2 extra reboots} the plugin has been crashing on me constantly.

I think it might be a graphics card thing or a Windows thing. The problem is, there seems to be very little information on troubleshooting anything related to Widevine. I found no information on how to delete it and re-install it. I have tried to enable Integrated graphics only in BIOS and plugged the monitor into one of the motherboard's display output(for integrated graphics). Same result.

I have submitted crash reports: https://crash-stats.mozilla.org/report/index/3d9cc9fa-7f6b-465a-9895-e2b6b0240724 https://crash-stats.mozilla.org/report/index/73835b7c-7393-47ee-94b8-d24410240724

Asked by Moosic Mann 22 hours ago

Radomly funky fonts

I am sure you have had endless posts regarding this issue, but for me, it is still ongoing. Randomly and without warning, I can have pages full of funky fonts that is un… (read more)

I am sure you have had endless posts regarding this issue, but for me, it is still ongoing. Randomly and without warning, I can have pages full of funky fonts that is unreadable. Usually, closing the browser and reopening it does the trick, but when I have several important tabs opened within the session, that can be a bit of a pain in the ass especially when I reopen, all is lost. Is there something on my end I can do to keep this from occurring. In other browsers, this does not happen. Please help. Thanks. :D

Asked by Frater Phoenix 22 hours ago

Double sentences in Boston Globe articles that have links in them.

I subscribe to the Boston Globe and I use a Windows 11 laptop. I get double sentences when a link is included in the sentence. I opened the Boston Globe in Google Chrome,… (read more)

I subscribe to the Boston Globe and I use a Windows 11 laptop. I get double sentences when a link is included in the sentence. I opened the Boston Globe in Google Chrome, and it does not happen there. How can I fix this?

Asked by Jim and Mary Ellen Hesselbacher 23 hours ago

Have to re-install custom font after every reboot

I have a custom font installed on my PC (Karla), after every reboot of my PC Firefox is set back to default fonts and Karla no longer shows in the list, it will show back… (read more)

I have a custom font installed on my PC (Karla), after every reboot of my PC Firefox is set back to default fonts and Karla no longer shows in the list, it will show back up and automatically set itself to Karla once I re-install the font.

layout.css.font-visibility is set to 3 privacy.resistFingerprinting set to false

Is there any solution to this?

Asked by Pod 1 day ago

Ad blocker

I am repeatedly kicked out by YouTube, because I seem to have one or more ad blockers active. My problem is that I even don't know where to find them, so that I can deact… (read more)

I am repeatedly kicked out by YouTube, because I seem to have one or more ad blockers active. My problem is that I even don't know where to find them, so that I can deactivate them. I have tried earlier to find a solution, but to no avail. Apparently there are more people having this problem.

I am now forced to watch YouTube on Edge, which feels like treason, because I am a Firefox user for many years.

In case you would have a solution, please don't bombard me with geek talk. I am an IT layman.

I use an Acer lptop with Windows 11

Asked by thans 1 day ago

What's the latest on tabs not being consistent with task manager?

Since "Flash Player" has been discontinued by Adobe since 2020 - and by force since 2021 - what is the solution? Yesterday, it told me I had 20 "tabs" open in Task Manage… (read more)

Since "Flash Player" has been discontinued by Adobe since 2020 - and by force since 2021 - what is the solution? Yesterday, it told me I had 20 "tabs" open in Task Manager - but I clearly had less than 10.

The problem here is... my fan gets loud because of this - and that is very frustrating at night. Watching a video, and then hearing a storm brewing, right in your ear.

I've attempted Fan Control software, but it's way too complicated for my capabilities. It seems to do barely anything, unless you have a specific set of hardware - and a certain amount of know-how.

Ps. I am referring to the thread, created 6 years ago, here on the forum. https://support.mozilla.org/en-US/questions/1223023

Asked by Sir 1 day ago

network.http.rcwn.enabled Policy Configuration

Is there anyway to configure network.http.rcwn.enabled to false via the policy located in the ''C:\Program Files\Mozilla Firefox\distribution'' folder? … (read more)

Is there anyway to configure network.http.rcwn.enabled to false via the policy located in the ''C:\Program Files\Mozilla Firefox\distribution'' folder?

Asked by thomas.williams1156 1 day ago

Last reply by thomas.williams1156 1 day ago

I have the incorrect URL for Firefox . PLease remedy .

I want to continue to use Firefox as usual , but this is not possible because of the continued message about the "wrong address" related to the URL . I have chan… (read more)

I want to continue to use Firefox as usual , but this is not possible because of the continued message about the "wrong address" related to the URL . I have changed nothing , and i dont understand . PLease will you fix it .

Asked by maurtony 1 day ago

Mozilla signbout on Firefox close

I run Firefox on two windows machines, with identical settings and extensions - I regularly sync across them, and have all my passwords saved to a local file, just in cas… (read more)

I run Firefox on two windows machines, with identical settings and extensions - I regularly sync across them, and have all my passwords saved to a local file, just in case. Recently, one machine (the only one with Win11) has begun disconnecting me from Mozilla every time I close Firefox, and wiping the saved passwords. I have to sign in to Mozilla and import all the passwords every time i reopen Firefox. I have tried all the refresh, reinstall options and nothing seems to fix it. Any ideas what's going on and how to fix?

Asked by little.fish 1 day ago